Partner PT-6212 User manual

All in one POS Terminal
PT-6212
Service Manual

i
Copyright
This publication, including all photographs, illustrations and software, is protected under international
copyright laws, with all rights reserved. Neither this manual, nor any of the material contained herein, may be
reproduced without written consent of the author.
Disclaimer
The information in this document is subject to change without notice. The manufacturer makes no representa-
tions or warranties with respect to the contents hereof and specically disclaims any implied warranties of
merchantability or tness for any particular purpose. The manufacturer reserves the right to revise this publi-
cation and to make changes from time to time in the content hereof without obligation of the manufacturer to
notify any person of such revision or changes.
Trademark recognition
All product names used in this manual are the properties of their respective owners and are acknowledged.
Federal Communications Commission (FCC)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interfer-
ence in a residential installation. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment onto an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Shielded interconnect cables and a shielded AC power cable must be employed with this equipment to ensure
compliance with the pertinent RF emission limits governing this device. Changes or modications not ex-
pressly approved by the system’s manufacturer could void the user’s authority to operate the equipment.
Declaration of conformity
This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:
This device may not cause harmful interference, and
This device must accept any interference received, including interference that may cause undesired operation.

ii
About this manual
The service manual provides service information for the PT-6212. This manual is designed to help train
service personnel to locate and x failing parts on the machine.
This manual consists of the following sections:
Chapter 1 Getting Started:
This section covers unpacking and checking the package contents, and identifying components.
Chapter 2 BIOS Setup Utility:
The BIOS chapter provides information on navigating and changing settings in the BIOS Setup
Utility.
Chapter 3 Installing Drivers and Software:
This chapter provides information on installing drivers for supported operating systems.
Chapter 4 Locating the Problem:
Refer to this chapter to locate the failing part or cause of the problem that requires servicing.
Chapter 5 Replacing Field Replaceable Units (FRUs):
This chapter provides drawings and instructions to replace all FRUs.
Appendix: Optional Components, Exploded Diagram, and Parts List:
The appendix includes an exploded diagram of the machine and the parts list and order number for
each part.
Safety information
Before servicing the machine, read the safety information under “Safety and precautions” on page 53.
Revision history
Version 1.0, August 2009

iii
TABLE OF CONTENTS
CHAPTER 1 GETTING STARTED................................................ 1
Unpacking the machine .................................................................................1
Identifying components .................................................................................2
CHAPTER 2 BIOS SETUP............................................................ 5
About the Setup Utility ...................................................................................5
Entering the Setup Utility ..........................................................................6
BIOS navigation keys ................................................................................6
Using BIOS ...............................................................................................7
Standard CMOS features...............................................................................8
Advanced BIOS Features ............................................................................10
CPU Feature ................................................................................................12
Hard Disk Boot Priority.................................................................................13
Advanced Chipset Features.........................................................................14
Integrated Peripherals..................................................................................16
►OnChip IDE Device .............................................................................17
►Onboard Device ..................................................................................19
►SuperIO Device...................................................................................20
Power Management Setup...........................................................................21
PnP/PCI Congurations ...............................................................................23
► IRQ Resources....................................................................................24
PC Health Status..........................................................................................25
Frequency/Voltage Control...........................................................................26
Other BIOS Options .....................................................................................27
CHAPTER 3 INSTALLING DRIVERS AND SOFTWARE ............ 29
Driver auto installation..................................................................................29
Intel Chipset Driver.......................................................................................30
Intel Chipset Graphics Driver .......................................................................32
VIA Audio Driver ...........................................................................................34
LAN Driver....................................................................................................36
Touch Screen Driver.....................................................................................38
Calibrating the touchscreen .....................................................................41

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CHAPTER 4 LOCATING THE PROBLEM .................................. 43
General checkout guidelines........................................................................43
Cash drawer checkout .................................................................................43
LCD symptoms.............................................................................................44
Touch screen symptoms ..............................................................................45
Power symptoms..........................................................................................45
Network symptoms.......................................................................................45
USB symptoms ............................................................................................46
Peripheral-device symptoms........................................................................46
Boot symptoms ............................................................................................46
Mainboard jumper settings...........................................................................47
Setting a jumper...........................................................................................47
Mainboard jumpers ......................................................................................48
Mainboard connectors..................................................................................49
Inverter connectors ......................................................................................50
CHAPTER 5 REPLACING FIELD REPLACEABLE UNITS (FRUs)
..................................................................................................... 51
Safety and precautions ................................................................................51
Before you begin..........................................................................................52
Replacing parts ............................................................................................52
Front Panel...................................................................................................53
MSR .............................................................................................................53
Mainboard ....................................................................................................54
Hard drive.....................................................................................................55
Thermal Printer ............................................................................................56
Customer Display.........................................................................................57
Speaker........................................................................................................57
LCD Panel....................................................................................................58
Inverter.........................................................................................................58
Touch Panel .................................................................................................59
Memory ........................................................................................................59
Battery..........................................................................................................59
APPENDIX PART LIST AND SPECIFICATION........................... 61
Part list for Charcoal PT-6212 .....................................................................63
Specications...............................................................................................64

v
LIST OF FIGURES
Figure 1.1 Unpacking the machine ......................................................... 1
Figure 1.2 Front-right view ...................................................................... 2
Figure 1.3 Rear view............................................................................... 3
Figure 1.4 PT-6212 I/O connectors......................................................... 4
Figure 2.1 Main BIOS menu.................................................................... 6
Figure 2.2 Standard CMOS Features menu ........................................... 8
Figure 2.3 IDE Primary Master submenu................................................ 9
Figure 2.4 Advanced BIOS Features menu .......................................... 10
Figure 2.5 CPU Feature submenu ........................................................ 12
Figure 2.6 Hard Disk Boot Priority menu............................................... 13
Figure 2.7 Advanced Chipset Features menu....................................... 14
Figure 2.8 Integrated Peripherals menu................................................ 16
Figure 2.9 OnChip IDE Device submenu.............................................. 17
Figure 2.10 Onboard Device submenu ................................................. 19
Figure 2.11 SuperIO Device submenu .................................................. 20
Figure 2.12 Power Management Setup menu ...................................... 21
Figure 2.13 PnP/PCI Conguration menu............................................. 23
Figure 2.14 IRQ Resources submenu................................................... 24
Figure 2.15 PC Health Status menu ..................................................... 25
Figure 2.16 Frequency/Voltage Control menu ...................................... 26
Figure 4.1 Connecting a cash drawer ................................................... 44
Figure 4.2 PT-6212 mainboard jumpers................................................ 48
Figure 4.3 PT-6212 mainboard connectors........................................... 49
Figure 4.4 Inverter connectors .............................................................. 50
Figure 6.1 Exploded diagram main parts .............................................. 61
Figure 6.2 Exploded diagram printer parts............................................ 62

vi

1
CHAPTER 1
GETTING STARTED
This chapter describes how to unpack and identifying components on the device. The following topics are
described.
Unpacking the machine on page• 1
Identifying components on page• 2
Unpacking the machine
It is a good idea to save the packaging materials and shipping box in case that machine needs to be returned
for service. Please un-pack and re-pack the machine terminal as shown in Figure 1.1.
Figure 1.1 Unpacking the
machine

2 CHAPTER 1 GETTING STARTED
Identifying components
This section describes the parts and connectors on the machine.
Front-right view
1 52
Figure 1.2 Front-right view
Component Description
1 Power Button
2 12.1-inch TFT LCD; 5-wire Resistive touch
3 IO Panel
4 LED Power Indicator
5 Triple-track MSR
3 4

3
Rear view
1
Figure 1.3 Rear view
Component Description
1 2x20 VFD customer display
2 Printer paper exit
3 80mm thermal receipt printer
4 Printer button
32 4

4 CHAPTER 1 GETTING STARTED
I/O connectors
Figure 1.4 PT-6212 I/O connectors
5
21 3 4
6 7 8 9 10
Connector Description
1 COM4 port
2 COM3 port
3 COM2 port
4 LAN port (RJ-45)
5 12V power connector
6 PS/2 keyboard port
7 RJ-11 cash drawer port
8 VGA port
9 COM1 port
10 USB ports

5
CHAPTER 2
BIOS SETUP
The primary function of the BIOS (Basic Input and Output System) is to identify and initiate component
hardware. The BIOS parameters are stored in non-volatile BIOS memory (CMOS). CMOS contents don’t get
erased when the computer is turned off. The following topics are described in this chapter.
About the Setup Utility on page• 5
Standard CMOS features on page• 8
Advanced BIOS Features on page 1• 0
CPU Feature on page 1• 2
Hard Disk Boot Priority on page 1• 3
Advanced Chipset Features on page 1• 4
Integrated Peripherals on page 1• 6
Power Management Setup on page 2• 1
PnP/PCI Congurations on page 2• 3
PC Health Status on page 2• 5
Frequency/Voltage Control on page 2• 6
Other BIOS Options on page 2• 7
About the Setup Utility
The BIOS Setup Utility enables you to congure the following items:
Hard drives, diskette drives, and peripherals•
Video display type and display options•
Password protection from unauthorized use•
Power management features•
This Setup Utility should be used for the following:
When changing the system conguration •
When a conguration error is detected and you are prompted to make changes to the Setup Utility •
When trying to resolve IRQ conicts •
When making changes to the Power Management conguration •
When changing the User or Supervisor password•

6 CHAPTER 2 BIOS SETUP
Entering the Setup Utility
When you power on the system, BIOS enters the Power-On Self Test (POST) routines. POST is a series of
built-in diagnostics performed by the BIOS. After the POST routines are completed, the following message
appears:
Press DEL to enter SETUP
Press the delete key <Delete> to access the Award BIOS Setup Utility:
BIOS navigation keys
The BIOS navigation keys are listed below.
Key Function
←↑↓→ Scrolls through the items on a menu
+/–/PU/PD Modies the selected eld’s values
Esc Exits the current menu
F1 Displays a screen that describes all key functions
F5 Loads previously saved values to CMOS
F6 Loads a minimum conguration for troubleshooting
F7 Loads an optimum set of values for peak performance
F10 Saves the current conguration and exits Setup
Shift + F2 Changes the color of the BIOS menu
Phoenix - AwardBIOS CMOS Setup Utility
Standard CMOS Feature►
Advanced BIOS Features►
Advanced Chipset features►
Integrated Peripherals►
Power Management Setup►
PnP/PCI Congurations►
PC Health Status►
Frequency/Voltage Control►
Load Fail-Safe Defaults
Load Optimized Defaults
Set Supervisor Password
Set User Password
Save & Exit Setup
Exit Without Saving
Esc : Quit
F10 : Save & Exit Setup
↑ ↓ → ← : Select Item
Time, Date, Hard Disk Type...
Main BIOS menuFigure 2.1

7
Using BIOS
When you start the Setup Utility, the main menu appears. The main menu of the Setup Utility displays a list
of the options that are available. A highlight indicates which option is currently selected. Use the cursor arrow
keys to move the highlight to other options. When an option is highlighted, execute the option by pressing
<Enter>.
Some options lead to pop-up dialog boxes that prompt you to verify that you wish to execute that option.
Other options lead to dialog boxes that prompt you for information.
Some options (marked with a triangle ►) lead to submenus that enable you to change the values for the
option. Use the cursor arrow keys to scroll through the items in the submenu.

8 CHAPTER 2 BIOS SETUP
Standard CMOS features
Selecting Standard CMOS Features on the main menu displays the following menu:
Date and Time
The Date and Time items show the current date and time held by the machine. If you are running a Windows
OS, these items are automatically updated whenever you make changes to the Windows Date and Time
Properties utility.
Video
These elds is used to select the default video device.
Halt On
This item denes the operation of the system POST (Power On Self Test) routine. You can use this item to
select which types of errors in the POST are sufcient to halt the system.
Base Memory, Extended Memory, and Total Memory
These items are automatically detected by the system at start up time. These are display-only elds. You
cannot make changes to these elds.
Base Memory – This eld displays the amount of conventional memory detected by the system during •
boot.
Extended Memory – This eld displays the amount of extended memory detected by the system dur-•
ing boot.
Total Memory – This eld displays the total amount of memory (Base and Extended) detected by the •
system during boot.
StandardFigure 2.2
CMOS Features menu
Phoenix - AwardBIOS CMOS Setup Utility
Standard CMOS Features
Date (mm:dd:yy) Mon, Jul 6 2009
Time (hh:mm:ss) 8 : 33 : 14
IDE Channel 0 Master►[ None]
IDE Channel 0 Slave►[ None]
IDE Channel 2 Master►[ST380815AS]
IDE Channel 2 Slave►[ None]
IDE Channel 3 Master►[ None]
IDE Channel 3 Slave►[ None]
Video [EGA/VGA]
Halt On [All , But Keyboard]
Base Memory 640K
Extended Memory 409472K
Total Memory 490496K
Item Help
↑↓→←:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help
F5:Previous Values F6:Fail-Safe Defaults F7:Optimized Defaults

9
IDE Channel 0/2/3 Master/Slave
This eld is used to congure the IDE hard drive installed in the system. Move the cursor to highlight the IDE
Primary/Secondary Master/Slave elds and press <Enter>. The IDE Primary Master submenu opens:
IDE HDD Auto-Detection
Press Enter while this item is highlighted if you want the Setup Utility to automatically detect and congure a
hard disk drive on the IDE channel.
IDE Channel 0/1/2/3 Master/Slave
If you leave this item at Auto, the system will automatically detect and congure any IDE devices it nds. If
it fails to nd a hard disk, change the value to Manual and then manually congure the drive by entering the
characteristics of the drive in the elds described below:
Capacity – displays the capacity of the HDD in megabytes (MB).•
Cylinder – indicates the number of cylinders that the HDD has. A cylinder is the sum total of all tracks•
that are in the same location on every disk surface.
Head – displays the number of heads in the HDD. A head is a device that reads and writes data on the•
hard disk.
Precomp – displays the track where precompensation is initiated. Precompensation is a feature•
whereby the HDD uses a stronger magnetic eld to write data in sectors that are closer to the center
of the disk. In CAV recording, in which the disk spins at a constant speed, the sectors closest to the
spindle are packed tighter than the outer sectors.
Landing Zone – displays the location of the safe non-data area on a hard disk that is used for parking•
the read/ write head.
Sector – displays the number of sectors available on the HDD. A sector is the smallest unit of storage•
space on a disk.
Access Mode
This item denes special ways that can be used to access IDE hard disks such as LBA (Large Block
Addressing). Leave this value at Auto and the system will automatically decide the fastest way to access the
hard disk drive.
NOTE
If you are setting up a new hard disk drive that supports LBA mode,
more than one line will appear in the parameter box. Choose the line that
lists LBA for an LBA drive.
Phoenix - AwardBIOS CMOS Setup Utility
IDE Channel 0 Master
IDE HDD Auto-Detection [Press Enter]
IDE Channel 0 Master [Auto]
Access Mode [Auto]
Capacity 40022 MB
Cylinder 19158
Head 16
Precomp 0
Landing Zone 19157
Sector 255
Item Help
↑↓→←:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help
F5:Previous Values F6:Fail-Safe Defaults F7:Optimized Defaults
IDE PrimaryFigure 2.3
Master submenu

10 CHAPTER 2 BIOS SETUP
Advanced BIOS Features
Selecting Advanced BIOS Features on the main menu opens up this screen:
Virus Warning
When enabled, this item provides protection against viruses that try to write to the boot sector and partition
table of the hard disk drive. You need to disable this item when installing an operating system. We recommend
that you enable anti-virus protection as soon as you have installed an operating system.
First/Second/Third Boot Device
The BIOS loads the operating system from the disk drives in the sequence selected in these three elds.
Boot Other Device
When enabled, the system searches all other possible locations for an operating system if it fails to nd one in
the devices specied under the First, Second, and Third boot devices.
Boot Up Numlock Status
This eld is used to select power on state for NumLock.
Gate A20 Option
This feature is used to determine the method by which Gate A20 is controlled.
Option Description
Normal The system will force the chipset to use the slow keyboard controller to do the switching.
Fast The system will allow the chipset to use its own 0x92 port for faster switching.
Security Option
Select whether the password is required every time the system boots or only when you enter setup.
Option Description
System The system will not boot and access to Setup will be denied if the correct password is not
entered at the prompt.
Setup The system will boot, but access to Setup will be denied if the correct password is not
entered at the prompt.
Phoenix - AwardBIOS CMOS Setup Utility
Advanced BIOS Features
CPU Feature►[Press Enter]
Hard Disk Boot Priority►[Press Enter]
Virus Warning [Disabled]
First Boot Device [USB-ZIP]
Second Boot Device [USB-CDROM]
Third Boot Device [Hard Disk]
Boot Other Device [Enabled]
Boot Up Numlock Status [On]
Gate A20 Option [Fast]
Security Option [Setup]
APIC Mode [Enabled]
Small Logo(EPA) Show [Disabled]
Item Help
↑↓→←:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help
F5:Previous Values F6:Fail-Safe Defaults F7:Optimized Defaults
Advanced BIOSFigure 2.4
Features menu

11
APIC Mode
This item is used to activate the ACPI (Advanced Conguration and Power Management Interface) Mode.
IMPORTANT
ACPI is a power management specication that makes hardware sta-
tus information available to the operating system. ACPI enables a PC
to turn its peripherals on and off for improved power management. It
also allows the PC to be turned on and off by external devices, so that
mouse or keyboard activity wakes up the machine.
Small Logo(EPA) Show
This item enables you to show the company logo on the bootup screen.

12 CHAPTER 2 BIOS SETUP
CPU Feature
Selecting CPU Feature opens up this screen.
Phoenix - AwardBIOS CMOS Setup Utility
CPU Feature
Delay Prior to Thermal [16 Min]
Thermal Management Thermal Monitor 1
Execute Disable Bit [Enabled]
Item Help
↑↓→←:Move Enter:Select +/-/PU/PD:Value F10:Save ESC:Exit F1:General Help
F5:Previous Values F6:Fail-Safe Defaults F7:Optimized Defaults
CPU FeatureFigure 2.5
submenu
Delay Prior to Thermal
The Delay Prior To Thermal BIOS feature controls the activation of the Thermal Monitor’s automatic mode.
It allows you to determine when the Pentium 4’s Thermal Monitor should abe activated in automatic mode
after the system boots. For example, with the default value of 16 minutes after the system starts booting up.
Execute Disable Bit
When disabled, forces the XD feature ag to always return 0.