Petsafe Drinkwell D2-CA-17 User manual

D2-CA-17
D2-AU-17
D2-UK-17
D2-EU-45
Platinum Pet Fountain - 5 Litres
Fontaine pour animaux de compagnie Platinum - 5 litres
Platinum drinkfontein - 5 liter
Fuente para mascotas Platinum - 5 litros
Fontana per animali domestici Platinum - 5 litri
Trinkbrunnen Platin - 5 Liter
Operating Guide
Manuel d’utilisation
Gebruiksaanwijzing
Manual de funcionamiento
Guida all’uso
Gebrauchsanweisung
Please read this entire guide before beginning
Veuillez lire ce manuel en entier avant de commencer
Gelieve deze gids volledig door te lezen voordat u begint
Por favor, lea detenidamente este manual antes de empezar
Leggere attentamente la guida all’uso prima di utilizzare
Bitte lesen Sie die ganze Gebrauchsanleitung aufmerksam durch, ehe Sie beginnen

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IMPORTANT SAFETY INFORMATION
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential
personal injury hazards. Obey all safety messages that follow this
symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided,
could result in death or serious injury.
CAUTION, used without the safety alert symbol, indicates a
hazardous situation which, if not avoided, could result in harm to
your pet.
NOTICE is used to address safe use practices not related to
personal injury.
When using electrical appliances, basic safety precautions should
always be followed to reduce the risk of fire, electric shock and/or injury to persons,
including the following:
• To reduce the risk of injury, close supervision is necessary when an appliance is used
by or near children.
• To protect against electric shock, do not place electrical Power Cord or plug in water
or other liquids.
• Do not use outdoors. FOR INDOOR HOUSEHOLD USE ONLY.
• Do not pull on the electrical Power Cord to remove the plug from the electrical outlet.
To unplug, grasp the plug, not the electrical Power Cord.
• Do not operate any appliance if it has a damaged electrical Power Cord or plug, or
if it is malfunctioning or has been damaged. Call Customer Care Centre immediately
for further instructions.
• For a portable appliance - To reduce the risk of electric shock, do not place or store
an appliance where it can fall or be pulled into a bath tub or sink.
• Always unplug any appliance when not in use, before putting on or taking off parts
and before cleaning.
• Do not use an appliance for anything other than its intended use.
• If the plug of this device gets wet, turn off the electricity to that electrical outlet. Do not
attempt to unplug.
• Examine this appliance after installation. Do not plug into electrical outlet if there is
water on the electrical Power Cord or plug.

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• Do not allow pets to chew on or swallow any parts. If you are concerned about the
electrical Power Cord, purchase a cord conduit (a hard plastic protector) at any
hardware store.
• The plastic Pet Fountain parts are BPA-FREE. However, some animals have been
known to be sensitive to plastic food and water containers. If your animal shows signs
of an allergic reaction to the plastic, please discontinue use until you have consulted
with your veterinarian.
• The Pet Fountain is intended to run continuously (always plugged into an electrical
outlet), as long as the water level is maintained and the Pet Fountain is cleaned
regularly. Be sure to check the Pet Fountain regularly to help prevent damage to the
Pump, as the water may get consumed or evaporate causing the Pump to run dry.
• Do not attempt repairs on the Pump.
• To avoid the possibility of the plug or electrical outlet getting wet, the electrical outlet
should always be above the level of the Pet Fountain.
• If an extension cord is necessary, an extension cord with a proper rating should
beused.
• The electrical use of this appliance is 2 watts.
• The use of attachments not recommended or sold by the manufacturer may cause an
unsafe condition. Do not modify the appliance.
• Do not install or store appliance where it will be exposed to weather or temperatures
below 4.5° C.
• Read and observe all important notices listed on the appliance and in the packaging.
SAVE THESE INSTRUCTIONS

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Thank you for choosing the PetSafe®brand. You and your pet deserve a companionship
that includes memorable moments and a shared understanding together. Our products
promote a lifestyle of protection, teaching, and love; essentials that influence memories
for a lifetime. If you have any questions about our products, please visit
our website at www.petsafe.net or contact our Customer Care Centre.
To get the most protection out of your warranty, please register your product within 30
days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the
product’s full warranty and should you ever need to call the Customer Care Centre,
we will be able to help you faster. Most importantly, your valuable information will
never be given or sold to anyone. Complete warranty information is available online at
www.petsafe.net.
Table of Contents
Components................................................................5
Features ...................................................................5
Key Definitions ..............................................................6
Operating Instructions........................................................7
Pet Fountain Disassembly & Cleaning ...........................................8
Pump Maintenance.........................................................10
Pet Fountain Reassembly ......................................................11
The Pet Fountain and Your Environment ......................................... 12
General Tips............................................................... 13
Warranty ................................................................. 13
Compliance ............................................................... 15
Important Recycling Advice .................................................. 15
Terms of Use and Limitation of Liability ......................................... 16

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Components
Features
Housing
Housing Lid
Bowl
Pump with Flow
Control Knob
Reservoir
Reservoir Cap
Charcoal Filter
Pre-Filter
Free-falling stream of
water encourages pets
to drink more
Snap-on lid Replaceable Charcoal
Filter removes bad
tastes & odours
Pre-Filter
Adjustable flow control
5 L Water Capacity
Dishwasher safe
Reservoir
Receiving Ramp
reduces splash Submersible Pump
for nearly
silent operation
Low-Voltage (12V) System
In-Line Plug/
Power Cord

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Key Definitions
Housing: Water is pumped up through the Housing to cycle through the Charcoal Filter
and out the spout to create a waterfall into the Bowl.
Housing Lid: The Housing Lid snaps in place over the Housing, keeping pets out of the
Charcoal Filter.
Charcoal Filter: The 3-layer Charcoal Filter is made with granulated carbon derived
from coconut shells. The Charcoal Filter absorbs bad tastes and odours as the water
passes through and helps keep the water tasting fresh and more appealing to pets.
Pre-Filter: The small intake grate that catches large particles such as hair, debris and
kibble before they reach the Charcoal Filter. The Pre-Filter can be removed by pulling up
on the lip at the top. To replace, slide back into place over the Flow Control Knob and
push down until it clamps around the knob.
Bowl: The Bowl is the foundation of the Pet Fountain. It features two handles on either
side of the Pet Fountain as well as a “cord channel” to hide the electrical Power Cord
fromview.
Flow Control Knob: The black knob attaches to the Faceplate and adjusts the rate of
water flow. The Pre-Filter will snap around the neck of the Flow Control Knob which will
lock it into place.
Pump: The small submersible aquarium Pump can be dismantled for cleaning. THE
PUMP IS NOT DISHWASHER SAFE! Remove Pump from Pet Fountain before cleaning
(see “Pump Maintenance” section for detailed instructions). The Pump also features a
removable In-Line Plug for easy attachment and removal.
Reservoir: The extra capacity Reservoir holds over 1.89 litres of water. The Reservoir
Cap helps to minimize spills when refilling the Reservoir.

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Operating Instructions
Important: DO NOT RUN DRY - FOR INDOOR USE ONLY. Pet Fountain will come
fully assembled and ready for use.
1. As with any electrical device, check the electrical Power Cord for any tears or
damage before use.
2. Make sure the In-line Plug is connected. When connected properly the silver tip is
notshowing.
3. Remove the Housing Lid by placing your index fingers into the inset groves on either
side of the Housing Lid. Lift up. Set the Housing Lid aside.
4. Remove the Reservoir from
the Pet Fountain and check
to make sure the Intake
Tube is properly inserted
into the Pump
(Fig. 1 & 2).
5. Insert the Charcoal Filter
into the Housing. The
Charcoal Filter will fit into
the two triangular slots in the centre of the Housing. The Charcoal Filter fits narrow side
down and the black side faces the front of the Pet Fountain. The Charcoal Filter will
slide easily into place (Fig. 3).
Important: Rinse the Charcoal Filter thoroughly under cool
water before placing into the Housing. This will remove any
loose charcoal dust, which is harmless. A small amount of
charcoal dust may be released for the life of the Charcoal
Filter. This is normal and not harmful to your pet.
6. Fill the Pet Fountain with water. This includes the Bowl and
the Housing. This will prime the Pump.
7. Replace the Housing Lid and snap it into place.
Fig. 1 Fig. 2
Fig. 3

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8. To fill the Reservoir, turn the Reservoir upside down and remove the Reservoir Cap. Fill
the Reservoir with water and replace the Reservoir Cap. Holding the Reservoir upside
down and backwards to the Pet Fountain (Fig. 4), quickly turn the Reservoir right
side up and slide into place (Fig. 5). The water level will equalize to approximately
1.27cm below the rim of the Bowl.
9. Place Pet Fountain in desired location. Do not pick up a full Pet Fountain by the
Housing. Only use the handles located on the bottom of the Bowl on either side of the
Pet Fountain. Important: To protect your floor always use a protective mat such as
a towel or water-resistant placemat. This will help protect your floor from splashing or
spills caused by your pet.
10. Before you plug in the Pet Fountain, make sure the electrical Power Cord, the plug and
your hands are dry. Plug the Pet Fountain into a standard electrical wall outlet.
11 . Set your desired flow rate with the Flow Control Knob,
which is located to the right of the receiving ramp. When the
Flow Control Knob is in the 10 o’clock position, flow is at
its lowest. When the Flow Control Knob is in the 2 o’clock
position, flow is at its highest (Fig. 6).
12. Add water as needed to the Bowl and Reservoir. Do not
let the water level fall lower than the Flow Control Knob
or you may risk Pump failure. Replacement Pumps are sold
separately by contacting the Customer Care Centre. Visit www.petsafe.net for a
telephone listing of the Customer Care Centre near you.
Pet Fountain Disassembly & Cleaning
Important: Pet Fountain must be cleaned to continue working normally.
Charcoal Filter: The Charcoal Filter should be changed every two to four weeks.
1. Replace Charcoal Filter more frequently when using the Pet Fountain for multiple pets
or pets that produce a lot of saliva.
2. The Charcoal Filter is an added feature of the Pet Fountain. The use of a filter is
not required for normal operation, but using a filter will keep the Pet Fountain
watercleaner.
3. The Charcoal Filter may be rinsed out when the Pet Fountain is cleaned. Do not wash
with soapy water, as you will not be able to remove the soap residue.
Fig. 4 Fig. 5
MIN MAX
Fig. 6

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Pet Fountain: Clean the Pet Fountain once a week.
1. Unplug the Pet Fountain and disconnect the In-Line Plug.
2. Remove Housing Lid and the Charcoal Filter.
3. Remove the Reservoir.
4. Empty the water out of the Pet Fountain.
5. Remove the Pre-Filter by gently pulling up on the top
lip(Fig. 7).
6. Remove the Housing by gently pushing in on either side of the Pet Fountain where the
curve meets the seam. Gently lift up (Fig. 8-10). You will notice the right side of the
Housing will offer some resistance as the water Intake Tube pulls away from the Pump.
7. Remove the Pump from its cavity by placing your index finger behind Pump and
gripping the bottom of the Pump with your thumb.
8. Lift the Pump straight up – this may require slight force until the suction cups release.
9. Pull the In-Line Plug up through the hole located next to the Pump (Fig. 11 & 12).
10. Clean away any hair, debris or kibble that may have accumulated around the Flow
Control Knob and the Faceplate of the Pump.
11 . Once the Pet Fountain is completely disassembled you will have 6 plastic parts.
12. Clean the Pet Fountain plastic parts with warm water and soap. You can also put
the Pet Fountain in the top rack of the dishwasher. Remove the Pump before placing
in the dishwasher. NEVER PLACE PUMP IN THE DISHWASHER! If possible, it is
recommended that you turn down the heat of the water inside the dishwasher. The Pet
Fountain may also be cleaned with a diluted vinegar soulution (20% white vinegar
and 80% water). Be sure to rinse thoroughly with fresh water.
Fig. 7
Fig. 8
Fig. 9
Fig. 10
Fig.
12
In-line Plug
Fig. 11

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13. If you have trouble reaching certain spots or hard-to-reach corners, try using a cotton
swab or purchase the Drinkwell®Cleaning Kit, a 3-piece Brush Kit. To purchase a
Cleaning Kit, visit our website at www.petsafe.net to locate a retailer near you or to
find a listing of Customer Care Centre telephone numbers for your area.
Pump Maintenance
Important: Cleaning the Pump is essential to the longevity of the Pet Fountain, as well
as the cleanliness of the water. Clean the Pump every two weeks. Warranty may be
voided if the Pump’s motor is not cleaned regularly.
1. Remove the Pre-Filter and Housing from the Bowl.
2. Remove the Pump from the Pet Fountain as explained in the “Pet Fountain Disassembly
and Cleaning” section.
3. Once the Pump is out of the Pet Fountain, with your thumb and forefinger, gently
squeeze on either side of the Faceplate, and pull it off. It may be necessary to insert a
fingernail into the seam of the Faceplate to pry it off (Fig. 13 & 14).
4. Next, remove the Intake Plate by placing your fingernail underneath the small lip
located on the narrow side of the teardrop-shaped Intake Plate Pull-Tab and pull it
out(Fig. 15 & 16).
Pump Impeller Intake Plate Faceplate with
Flow Control Knob
Fig. 13 Fig. 14
Intake Plate
Pull-Tab
Fig. 15 Fig. 16