Petsafe DrinkWell User manual

www.petsafe.net 1
Operating Guide
Manuel d’utilisation
Gebruiksaanwijzing
Manual de funcionamiento
Guida all’uso
Gebrauchsanweisung
Brugervejledning
Drinkwell®Platinum Pet Fountain - 5 Litres
Fontaine pour animaux de compagnie - 5 Litres
Fontein voor huisdieren - 5 Liters
Fuente para Mascotas - 5 Litros
Fontana per animali domestici - 5 Litri
Haustierbrunnen - 5 Liter
Please read this entire guide before beginning
Veuillez lire ce manuel en entier avant de commencer
Gelieve deze gids volledig door te lezey voordat u begint
Por favor, lea este manual completamente antest de empezar
Si prega di leggere attentamente la guida al uso prima di utilizzare il collare
Bitte lesen Sie die gesamte Betriebsanleitung vor dem Trainingsbeginn
400-1255-19

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To get the most protection out of your warranty, please register
your product within 30 days at www.petsafe.net. By registering,
and keeping your receipt, you will enjoy the product’s full
warranty and should you ever need to call the Customer Care
Centre we will be able to help you faster. Most importantly,
PetSafe®will never give or sell your valuable information to
anyone. Complete warranty information is available online at
www.petsafe.net.
For a full listing of our Customer Care Centre telephone
numbers, visit our website at www.petsafe.net.
WARRANTY
Table of Contents
Warranty.............................................................................
Important Safety Instructions.............................................
Components.......................................................................
Features.............................................................................
Operating Instructions........................................................
Fountain Diassembly & Cleaning.......................................
Fountain Reassembly.........................................................
PumpMaintenance.............................................................
Fountain and Your Environment........................................
Understanding the Drinkwell®Fountain Parts....................
Tips on Use........................................................................
CE Compliance & Recycling Information...........................
Manufacturer’s Safety Instructions.....................................
Français.............................................................................
Nederlands........................................................................
Espa ol..............................................................................
Italiano...............................................................................
Deutsch.............................................................................
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U.S. Patents No. 5,799,609 / 5,842,437 / 7,757,636

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U.S. Patents No. 5,799,609 / 5,842,437 / 7,757,636
IMPORTANT SAFETY INSTRUCTIONS
Read all the instructions before using the appliance.
To reduce the risk of injury, close supervision is
necessary when an appliance is used near children.
Only use attachments recommended or sold by the
manufacturer.
Do not use outdoors. FOR INDOOR USE ONLY.
Do not unplug by pulling on cord. To unplug, grasp the
plug, not the cord.
Do not operate any appliance with a damaged cord or
plug, or after the appliance malfunctions or is dropped or
damaged in any manner. Immediately call your country’s
Customer Care Centre for further instructions.
For a portable appliance - To reduce the risk of electrical
shock, do not place or store appliance where it can fall or
be pulled into a tub or sink.
Always unplug any appliance when not in use, before
putting on or taking off parts, and before cleaning. Never
pull on the cord to remove the adaptor from the wall
outlet.
Instructions pertaining to: Risk of Fire, Electrical Shock,
or Harm to Persons.
1)
2)
3)
4)
5)
6)
7)
8)
SAVE THESE INSTRUCTIONS

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Components
Housing
Lid Bowl
Pre-Filter
Pump with Flow
Control Knob
Reservoir
Reservoir Cap
Patented Free-Falling
Stream of Water entices
pets to drink more
Snap-On Lid Replaceable Charcoal
Filter removes bad
tastes & odors
Pre-Filter
Adjustable Flow Control
5 L Water Capacity
Dishwasher Safe
Reservoir
Receiving Ramp
reduces splash
Features
Submersible Pump
for nearly silent
operation
Low-Voltage (12V) System
U.S. Patents No. 5,799,609 / 5,842,437 / 7,757,636

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DO NOT RUN DRY - FOR INDOOR USE ONLY
OPERATING INSTRUCTIONS
1)
2)
3)
4)
As with any electrical device, check the electrical cord for any
tears, or damage before use.
Make sure the inline plug is connected. (No silver showing)
Remove the housing cover (lid) by placing your index fingers
into the inset groves on either side of the lid. Lift up. Set the lid
aside.
Lift up the reservoir and check to make sure the intake tube is
properly inserted into the motor. (Fig. 1a &1b)
Insert the charcoal filter. The filter will fit into the two triangular
slots in the center of the housing. The filter fits narrow side
down and the black side faces the front of the fountain. The
filter will slide easily into place.
NOTE: Rinse the filter thoroughly
under cool water before placing
into the housing. This will remove
any loose charcoal dust, which
is harmless. A small amount of
charcoal dust may shed for the
life of the filter. This is normal and
not harmful to your pet. (Fig. 1c)
5)
Fig. 1a Fig. 1b
Fig. 1c
Fountain will come fully assembled and ready for use.

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Place fountain in desired location. If placing on carpet, tile or
wood flooring use a protective surface such as a towel or place
mat to protect your floor from splashing or dripping from your
pet.
Fill the fountain with water. This includes the bowl and the
housing. This will prime the pump. Replace the lid and snap into
place.
Remove the reservoir by lifting up and away from the fountain.
Turn the reservoir upside down and remove the the reservoir
cap. Fill the reservoir with water and replace the cap. Holding
the reservoir upside down and backwards to the fountain (Fig.
1d), quickly turn the reservoir right side up and slide into place
(Fig. 1e). The water level will equalize to approximately 1.27 cm
below the rim of the bowl.
OPERATING INSTRUCTIONS
6)
7)
8)
Before you plug in the fountain make sure the cord and your
hands are dry. Plug the fountain in.
9)
10)
11) Add water as needed. Do not let the water level fall lower
than the flow control knob or you may burn out the motor. Do
not pick up a full fountain by the filter housing. Only use the
handles located on the bottom of the bowl on either side of the
fountain.
Fig. 1d Fig. 1e
Set your desired flow rate with the flow
control knob, located to the right of the
splash ramp. In the 10 o’clock position
for a smaller stream or in the 2 o’clock
position for a strong stream. (Fig. 1f)
MIN MAX
Fig. 1f

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FOUNTAIN DISASSEMBLY &
CLEANING
Filters should be changed every two to four weeks. Replace
filters more frequently when using the fountain for multiple
pets or pets that produce a lot of saliva.
Filters are an added feature of the fountain. Their use is not
required for normal operation.
Filters may be rinsed out when the fountain is cleaned. Do
not wash with soapy water since you cannot remove all the
soap residue.
NOTE: Fountain must be cleaned to continue working normally.
1)
2)
3)
FILTERS: Change every 2 to 4 weeks
FOUNTAIN: Clean once a week
Unplug the fountain, remove lid and remove the filter.
Remove the reservoir.
Empty the water out of the fountain.
1)
2)
3)
4) Remove the pre-filter by gently pulling
up on the top lip of the pre-filter and
wash with soap and water. (Fig. 2a)
Remove the filter housing by gently pushing in on either side
of the fountain where the curve meets the seam. Gently lift up.
(Fig. 2b-d)
Note: You will notice the right side of the housing will offer some
resistance as the water intake tube pulls away from the motor.
5)
Fig. 2d
Fig. 2b
Fig. 2c
Fig. 2a

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FOUNTAIN DISASSEMBLY &
CLEANING
6) Next, remove the pump by disconnecting the inline plug (Fig.
2f), then lift it out of the fountain. Clean away any hair or food
that may have accumulated around the flow control knob and
the intake plate of the pump.
Clean the fountain parts with warm water and soap. You can
also put the fountain in the dishwasher (not the pump). Remove
the pump before placing in the dishwasher. It is recommended
that you turn down the heat of the dishwasher if possible.
If you have troubles reaching certain spots or hard-to-reach
corners, try using a cotton bud or purchase a Drinkwell®Cleaning
Kit (3 Brush Kit).
Once the fountain is completely disassembled you will have 6
plastic parts.
7)
8)
9)
FOUNTAIN REASSEMBLY
Inline Plug
Fig. 2f
Fig. 2e
Replace the pump into its location in between the three posts on
the right side of the fountain. Gently push down to engage the
suction cups. (Fig. 3a & 3b)
1)
Fig. 3a Fig. 3b

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FOUNTAIN REASSEMBLY
2) Thread the plug through the opening next to the pump. Under
the arch you can tuck the cord into “cord channels” (Fig. 3c),
then move the cord along the back of the fountain to the “cord
pass-through.” (Fig. 3d) Use this pass-through to keep the cord
from showing.
Line up the filter housing unit over the pump and then the bowl.
You will want to line up the intake tube to fit directly into the
pump. Once in place, gently push down, locking the housing
into place. (Fig. 3e & 3f)
3)
Replace the pre-filter over the flow control knob by sliding the
narrow end in first. The lip on the top of the pre-filter should be
facing the front of the fountain, push down to snap it into place.
(Fig. 3g)
4)
Replace the filter and the lid.
Replace the reservoir.
5)
6)
Fig. 3c
Fig. 3g
Fig. 3e Fig. 3f
Intake
Tube
Fig. 3d
Cord Pass-Through

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PUMP MAINTENANCE
Cleaning the pump is essential to the longevity of the
fountain, as well as the cleanliness of the water.
Clean the pump every 2 weeks.
IMPORTANT: Warranty may be voided if the motor is not cleaned.
Remove the Pre-filter and Housing from the bowl.
Gently lift the pump out of its resting place. Suction cups on
the bottom of the motor will hold it in place. A small amount of
force may be necessary.
Once the pump is out of the fountain, with your thumb and
forefinger, gently squeeze on either side of the intake plate,
and pull off. It may be necessary to insert a fingernail into the
seam of the intake plate to pry it off. (Fig. 4a-b)
1)
2)
3)
Pump Impeller Stator Intake Plate Flow Control
Knob
Fig. 4a Fig. 4b
Next, you will want to remove the stator by placing your finger
nail under the small lip located on the narrow side of tear drop
shaped stator and pull out. (Fig. 4c-d)
4)
Fig. 4c Fig. 4d
Stator
Pull-Tab