Phoenix Contact THERMOMARK ROLLMASTER 600 User manual

User manual
Operating the thermal transfer
printer
THERMOMARK ROLLMASTER

2017-06-15
PHOENIX CONTACT GmbH & Co. KG • Flachsmarktstraße 8 • 32825 Blomberg • Germany
phoenixcontact.com
107815_en_00
Operating the thermal transfer printer
THERMOMARK ROLLMASTER
This user manual is valid for:
Designation Revision Order No.
THERMOMARK ROLLMASTER 300 0804501
THERMOMARK ROLLMASTER 600 0804663
User manual
UM EN THERMOMARK ROLLMASTER, revision 00

Table of contents
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English
Table of contents
1 For your safety ...........................................................................................................................5
1.1 Labeling of warning notes......................................................................................5
1.2 Qualification of users .............................................................................................5
1.3 Field of application.................................................................................................6
1.4 Safety notes...........................................................................................................6
2 Starting up the printer .................................................................................................................8
2.1 Unpacking and setup.............................................................................................8
2.2 Overview of the device ..........................................................................................9
2.3 Connecting device...............................................................................................10
2.3.1 Connecting the power supply unit ........................................................10
2.3.2 Connecting a printer via USB ..............................................................11
2.3.3 Connecting a printer via WLAN ............................................................12
2.3.4 Connecting a printer via Ethernet .........................................................12
2.4 Loading media and printing .................................................................................13
2.4.1 Loading media .....................................................................................13
2.4.2 Inserting Leporello labels .....................................................................14
2.4.3 Loading ink ribbon ................................................................................15
2.4.4 Printing .................................................................................................16
2.4.5 Creating print jobs ................................................................................16
3 Operating the printer ................................................................................................................17
3.1 Touchscreen display............................................................................................17
3.1.1 Operating the display ...........................................................................17
3.1.2 Changing the language ........................................................................17
3.1.3 Start screen ..........................................................................................18
3.2 Operation via the menu........................................................................................18
3.3 Configuration via the website...............................................................................25
3.4 Printing via FTP ...................................................................................................26
3.4.1 FTP login ..............................................................................................26
3.4.2 Printing via FTP ....................................................................................26
3.4.3 FTP access to storage media ...............................................................27
3.4.4 FTP firmware update ............................................................................27

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4 Maintenance and troubleshooting ............................................................................................28
4.1 Cleaning the device .............................................................................................28
4.2 Cleaning the photoelectric barrier for labels.........................................................28
4.3 Cleaning the printhead and pressure roller ..........................................................29
4.4 Replacing the pressure roller ...............................................................................30
4.5 Troubleshooting...................................................................................................31
4.6 Error messages ...................................................................................................32
4.7 Repairs ................................................................................................................33
4.8 Storage and disposal...........................................................................................33
A Appendix ..................................................................................................................................34
A 1 Ordering data.......................................................................................................34
A 2 Technical data .....................................................................................................37
A 3 FCC .....................................................................................................................38
B Index.........................................................................................................................................39

For your safety
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1 For your safety
Read this user manual carefully and keep it for future reference.
1.1 Labeling of warning notes
1.2 Qualification of users
This user manual is addressed to persons who are familiar with the relevant safety concepts
for handling electrical machines. The persons must be able to recognize dangers.
This symbol indicates hazards that could lead to personal injury.
There are three signal words that indicate the severity of a potential injury.
DANGER
Indicates a hazard with a high risk level. If this hazardous situation is not
avoided, it will result in death or serious injury.
WARNING
Indicates a hazard with a medium risk level. If this hazardous situation is not
avoided, it could result in death or serious injury.
CAUTION
Indicates a hazard with a low risk level. If this hazardous situation is not avoided,
it could result in minor or moderate injury.
This symbol together with the NOTE signal word alerts the reader to a situation
which may cause damage or malfunction to the device, hardware/software, or
surrounding property.
Here you will find additional information or detailed sources of information.

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1.3 Field of application
The THERMOMARK ROLLMASTER is a thermal transfer printer for the industrial sector.
With the thermal transfer printer, you can print continuous media such as labels and shrink
sleeves.
With thermal transfer printing, heat causes the color layer of an ink ribbon to be transferred
onto the print media.
The print result essentially depends on a suitable combination of print media and ink ribbon.
A low-quality ink ribbon can lead to premature wear on the printhead and result in a poor
print image. Use only print media from Phoenix Contact.
You may only use the thermal transfer printer with print media from Phoenix Contact which
are intended for the THERMOMARK ROLLMASTER. The use of other media can result in
damage to the unit.
1.4 Safety notes
Life-threatening danger from mains voltage
Never open the housing of the unit or power supply unit.
Risk of injury
If you operate the device with the cover open, rotating parts are exposed. The moving parts
can catch onto loose clothing, jewelry or hair.
Risk of crush injuries from cover
Make sure you do not crush yourself with the cover.
Risk of burns
During operation, the print line can get hot. Allow the print line to cool down before you
change the print media or modify the device.
Risk to operational reliability
Incorrect operation or modifications to the device can endanger your safety or damage the
device. Do not repair the device yourself. If the device is defective, please contact
Phoenix Contact.
Damage to the device
– Only operate the device in dry locations that are protected from spray and as dust-free
as possible.
– Protect the device and media from humidity, damp, and dirt.
– Do not expose the device to direct sunlight.
– To operate the device on the power grid, only use the supplied wide-range power sup-
ply unit. The device is designed for alternating voltage from 100 V to 240 V. The elec-
trical connection conditions must comply with the details on the rating plate.

For your safety
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Radio interference
This is a Class A item of equipment (EN 55022). When used in residential areas, the equip-
ment may cause radio interference. In this case, the operator is obligated to implement ap-
propriate measures.
Notes on the printhead
The printhead is the most sensitive part of your printer. Improper handling can damage the
printhead.
During printing, always make sure that there is no dirt on the media as this could be pulled
underneath the printhead. This can damage the printhead.
The ink ribbon must be at least 5 mm wider than the media. Direct contact between the prin-
thead and the media can lead to increased wear on the printhead.

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2 Starting up the printer
2.1 Unpacking and setup
Scope of supply
– Printer
–Power cable (Euro and US)
– USB cable
– WLAN stick
– Empty film core (possibly already mounted on the take-up hub)
– Label roll EML (20X8)R/TL
– THERMOMARK RIBBON 110/50 ink ribbon
– Data medium with driver and the CLIP PROJECT advanced software. The data medi-
um also contains this user manual in several languages
– User manual in German and English
Unpacking
•Check the device for damage which may have occurred during transport.
•Retain the original packaging for subsequent transport.
Requirements for the installation location
•Place the device on a level surface.
Removing the transportation safeguards
•Open the cover.
• Remove the foam transportation safeguards near the printheads.
•Retain the transportation safeguard for subsequent transport.
NOTE: Damage to the device
Only operate the device in dry locations that are protected from spray and as dust-free as
possible. Protect the device and media from humidity, damp, and dirt. Do not expose the
device to direct sunlight.

Starting up the printer
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2.2 Overview of the device
Figure 2-1 Overview
1 Display, lights when ready to operate
2 WLAN connection, behind a cover
3 Guide, can be set to the width of the print media
4 Lever, for locking printhead
5 Allen key, for maintenance work
6 Take-up hub, for winding the ink ribbon
7 Supply hub, for supplying the ink ribbon
8 Margin stop, for fastening the media roll
9 Photoelectric barrier, for label detection
10 Pressure roller
11 Print line
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2.3 Connecting device
Mains and computer connections
Figure 2-2 Connections on the rear of the device
1Power supply switch
2Mains socket
3SD card slot
4Two USB master interfaces for keyboard, scanner, USB memory and Bluetooth
adapter
5USB slave interface, full-speed
6Ethernet 10/100 Base T
7RS-232 interface
8USB master interface for keyboard, scanner, USB memory and Bluetooth adapter
Ensure that when establishing electrical connections, all devices (printer, computer etc.) are
switched off. If you disconnect devices, the devices should again be switched off.
2.3.1 Connecting the power supply unit
The THERMOMARK ROLLMASTER is designed for power grids from 100 to 240 V AC.
Only use the supplied wide-range power supply unit.
•Slide the appropriate adapter onto the power supply unit.
•Insert the connecting cable of the power supply unit into the socket of the device.
•Connect the power supply unit to a socket.
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3
2
4
5
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2.3.2 Connecting a printer via USB
A driver must be installed if a USB interface is to be used for connection. You will find the
driver on the data carrier that is supplied within the scope of delivery or on the Internet at
phoenixcontact.net/qr/0804501.
•Switch on the computer.
•Exit all programs that are currently running.
•Switch on the device.
•Connect the computer and device with the supplied USB cable.
•Insert the data carrier containing the driver software. A window opens automatically.
You can select the language at the top right of this window.
•Click on “Install”.
•Follow the on-screen instructions.
Following successful installation, an icon for the THERMOMARK ROLLMASTER "TRM
300" or "TRM 600" appears in the Windows "Devices and Printers" system folder.
•Open the CLIP PROJECT marking software.
•Open “File, Print Setup” and under “Thermo, THERMOMARK ROLLMASTER”, create
a new device.
You can find instructions on CLIP PROJECT marking at
phoenixcontact.net/qr/5146040.
•Set up the device in CLIP PROJECT marking.
NOTE: Errors during operation due to insufficient or missing shielding
Ensure that all the connection cables connected to the device are shielded.

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2.3.3 Connecting a printer via WLAN
Installing a WLAN stick
Figure 2-3 Installing a WLAN stick
•Remove the cover (1) with the Allen key (2).
•Insert the WLAN stick into the USB interface on the right of the display.
Setting up the WLAN connection
•Activate the WLAN interface via the menu (see page 21).
•Select Access Point. The search for available access points starts. The available ac-
cess points, including hidden access points, are shown on the display.
•Select the access point. To use a hidden access point, enter its SSID.
•Assign the addresses (DHCP or IP address, subnet mask and gateway).
When you configure a WLAN connection via the website, do not change the "IP" and
"Gateway" parameters. Otherwise the connection with the printer will be lost.
•For protected networks, the network key is requested. Enter the network key. The con-
nection is established. Network name and IP address are displayed.
2.3.4 Connecting a printer via Ethernet
To connect a printer via the Ethernet interface, use a cable with RJ45 plugs for 10Base-T or
100Base-T. Always use a shielded cable.
•Connect the printer to a network socket or a computer.
•Set up the Ethernet interface via the menu (see page 21).
When you configure a WLAN connection via the website, do not change the "IP" and
"Gateway" parameters. Otherwise the connection with the printer will be lost.
2
1

Starting up the printer
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2.4 Loading media and printing
2.4.1 Loading media
Positioning media roll on the media hub
Figure 2-4 Inserting media roll
Inserting media roll • Open the cover.
•Release the margin stop (1). To do this, turn the green adjustable ring counterclockwise
until the arrow points to the symbol.
•Pull the margin stop out of the media hub.
•Push the media roll onto the media hub in such a way that the media side to be printed
faces upwards.
•Put the margin stop back on. Push it until both margin stops are touching the media roll.
Here a definite resistance can be felt when pushing.
•Clamp down the margin stop. To do this, turn the adjustable ring clockwise until the ar-
row points to the symbol.
•Unwind a lengthy strip of the print media.
Loading media into the
printhead
•To lift the printhead, turn the green lever (2) counterclockwise.
•Turn the red knurled screw (3) until the media fits between the red guides.
•Push the media toward the printing unit.
•Move the guides close to the edges of the media. The print media must not get stuck,
however.
•Close the printhead.
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2.4.2 Inserting Leporello labels
Figure 2-5 Media feed path with Leporello labels
Inserting Leporello labels • Open the cover.
•Release the margin stop (1). To do this, turn the green adjustable ring counterclockwise
until the arrow points to the symbol.
•Position the margin stop in such a way that the media fits between the two margin stops.
•Place the label stack behind the printer. Make sure that the media side to be printed is
facing upwards.
•Guide the Leporello labels over the holder for the media roll
•Check the position of the margin stop. The media must make contact on both sides
without getting clamped.
•Clamp down the margin stop. To do this, turn the adjustable ring clockwise until the ar-
row points to the symbol.
Loading media into the
printhead
•To lift the printhead, turn the green lever (2) counterclockwise.
•Turn the red knurled screw (3) until the media fits between the red guides.
•Push the media toward the printing unit.
•Move the guides close to the edges of the media. The print media must not get stuck,
however.
•Close the printhead.
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2.4.3 Loading ink ribbon
Figure 2-6 Feed path of the ink ribbon
Loading the ink ribbon • To lift the printhead, turn the green lever (3) counterclockwise.
•Push the ink ribbon roll onto the supply hub (1) so that the color coating of the film faces
downwards during unwinding.
The ink ribbon rolls for this printer from Phoenix Contact have the color coating on the
outside of the winding. Observe the unwinding direction shown in Figure 2-6. If the
color coating is positioned incorrectly, the film will stick to the printhead.
•Align the ink ribbon in the center using the printed scales.
•Fix the ink ribbon roll in place on the supply hub. To do this, hold the ink ribbon roll in
place. Then turn the green knob counterclockwise.
•Push the empty core of an ink ribbon roll onto the take-up hub (2) and fix it in place.
•Guide the ink ribbon through the printing unit as shown in Figure 2-6.
•Fix the start of the ink ribbon onto the take-up hub with adhesive tape. Observe the
counterclockwise running direction of the take-up hub.
•To tighten the feed path of the ink ribbon, turn the take-up hub counterclockwise.
•To close the printhead, turn the green lever clockwise.
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2.4.4 Printing
The THERMOMARK ROLLMASTER is ready for operation when all connections have been
established, the media and ink ribbon have been loaded, and the printhead is locked.
Tear-off plate After the printing has been completed, the media strips are detached by hand. For this pur-
pose, the printer is equipped with a tear-off plate.
Cutter or perforator A cutter which automatically cuts off labels is available as an accessory
(THERMOMARK ROLLMASTER-CUTTER, 0804502).
A perforator is available for shrink sleeves (THERMOMARK ROLLMASTER-CUTTER/P,
0804503).
2.4.5 Creating print jobs
Create the print jobs using the CLIP PROJECT marking software.
CLIP PROJECT marking can be used to create markings on a computer, which are tailored
to the Phoenix Contact marking material.
Select the THERMOMARK ROLLMASTER as the output device. You will be provided with
a list of media that are suitable for this device.
The CLIP PROJECT marking software is supplied with the device. CLIP PROJECT marking
can also be downloaded at phoenixcontact.net/qr/5146053.

Operating the printer
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3 Operating the printer
3.1 Touchscreen display
You can use the touchscreen to change the basic settings of the printer, for example:
– Pausing, continuing or canceling print jobs
– Configuring interfaces
– Setting language and time
– Updating the firmware
3.1.1 Operating the display
•To select a menu item, briefly touch the corresponding symbol.
•Move your finger up and down the display to scroll the list.
3.1.2 Changing the language
The language is set at the initial startup of the printer. To later select a different language,
proceed as follows:
Use only CLIP PROJECT software to modify print jobs.
•Touch this symbol.
•Touch this symbol.
•Touch this symbol.
•Touch this symbol.
•Touch the desired language.

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3.1.3 Start screen
3.2 Operation via the menu
Open menu
Pause print job
Continue print job
Repeat print job
Delete all print jobs
Feed an empty label forward
Table 3-1 Menu structure
Menu Setting option Default
Information about the printer
Printer type, version number and firmware creation date, serial number of CPU, operating time and
number of printed labels, printed length, IP and MAC addresses
–
Access to the storage medium
Only visible when an external storage medium is present –
Open saved print jobs from an external storage medium (SD card, USB stick) –
Create list of files available on an external storage medium (SD card, USB
stick) –
Copy files between different storage media (SD card, USB stick) –
Select default storage medium
Specify storage medium to be accessed via the interfaces and FTP manage-
ment. For other functions, all storage media can be selected but the default
storage medium is offered first.
External storage media
– USB storage
– SD cards
Internal storage media
– Approx. 50 MB flash drive in the printer (IFFS)
USB stor-
age

Operating the printer
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Settings
Changing printing parameters
Set heat level
When the printing quality is inadequate, you can change the value. We recom-
mend first raising the heat level via CLIP PROJECT (at: "File, Print Setup").
Only change the setting in the printer after this has been done. It results in an
additional increase.
0
Move print position horizontally
This can also be modified via CLIP PROJECT (at: "File, Print Setup"). The val-
ues from the printer and from CLIP PROJECT are added together.
0.0 mm
Move print position vertically
This can also be modified via CLIP PROJECT (at: "File, Print Setup"). The val-
ues from the printer and from CLIP PROJECT are added together.
0.0 mm
Print on request
Off: The next label is printed immediately
On: The next label will only be printed when the corresponding button is
pressed on the touchscreen.
Off
Repeat print by pressing the button
There are several setting options. You can repeat the identical print job or first
query the variable data
Edit
Label detection
Change procedure for detection of label sensor
If you are printing with media from Phoenix Contact, no adjustment is neces-
sary. Continuous media is automatically detected
Gap sen-
sor
Extrapolate labels
This functions prevents the first labels from remaining un-printed. In the default
setting, this function is on.
On
Warning before end of ink ribbon
Switch on/off the warning that the ink ribbon is almost at its end
If the remaining diameter of the ink ribbon roll is 32 to 74 mm, a warning ap-
pears on the display
Off
Table 3-1 Menu structure
Menu Setting option [...] Default

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Changing tear-off mode and position
Position of the label media for tearing off on the tear-off plate
On: After the last printed label, the label gap is positioned on the tear-off plate
Off: Label feed stops once the last label has completely passed the print line
On
Shift tear-off position
If this value is positive, the label is transported further out of the printer. 0.0 mm
Cutting settings
Only visible when a cutter or perforator is present
Shift cutting position (reference: rear edge of label) 0.0 mm
Increase perforation degree 0
Table 3-1 Menu structure
Menu Setting option [...] Default