Phoenix Contact THERMOMARK GO User manual

User manual
Operating the THERMOMARK GO thermal
transfer printer

2021-01-19
PHOENIX CONTACT GmbH & Co. KG • Flachsmarktstraße 8 • 32825 Blomberg • Germany
phoenixcontact.com
109381_en_00
Operating the THERMOMARK GO thermal transfer printer
User manual
This user manual is valid for:
Designation Version Order No.
THERMOMARK GO 1090747
THERMOMARK GO SET 1221548
UM EN THERMOMARK GO, Revision 00

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Table of contents
1 For your safety ....................................................................................5
1.1 Identification of warning notes.................................................................. 5
1.2 Qualification of users ............................................................................... 5
1.3 Field of application................................................................................... 6
1.4 Safety notes............................................................................................. 6
2 Starting up the printer ..........................................................................7
2.1 Checking the scope of supply .................................................................. 7
2.2 Overview of the device............................................................................. 8
2.3 Connecting the power supply...................................................................9
2.4 Inserting the material cartridge...............................................................11
2.5 Switching on the device .........................................................................12
2.6 Operation ............................................................................................... 13
2.7 Printing and cutting ................................................................................14
3 Maintenance and troubleshooting .....................................................15
3.1 Cleaning.................................................................................................15
3.2 Troubleshooting..................................................................................... 17
3.3 Repairs .................................................................................................. 21
3.4 Firmware update.................................................................................... 21
3.5 Disposal.................................................................................................21
4 Appendix ...........................................................................................22
4.1 Technical data ....................................................................................... 22
4.2 Ordering data for accessories................................................................23
4.3 Approvals............................................................................................... 24

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1 For your safety
Read this user manual carefully and keep it for future reference.
1.1 Identification of warning notes
1.2 Qualification of users
This user manual is aimed at those persons who are familiar with the relevant
safety concepts for handling electrical equipment.
This symbol indicates hazards that could lead to personal injury.
There are three signal words indicating the severity of a potential injury.
DANGER
Indicates a hazard with a high risk level. If this hazardous situation is not avoided,
it will result in death or serious injury.
WARNING
Indicates a hazard with a medium risk level. If this hazardous situation is not
avoided, it could result in death or serious injury.
CAUTION
Indicates a hazard with a low risk level. If this hazardous situation is not avoided,
it could result in minor or moderate injury.
This symbol together with the NOTE signal word warns the reader of actions that
might cause property damage or a malfunction.
Here you will find additional information or detailed sources of information.

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1.3 Field of application
The THERMOMARK GO is a portable thermal transfer printer for industrial and pri-
vate use. The thermal transfer printer prints pre-punched die-cut labels and mate-
rials in continuous format for the following applications:
– Equipment marking
– Cable marking
– Terminal marking
The THERMOMARK GO uses special material cartridges that contain the material
as well as the corresponding ink ribbon. Only use material cartridges that are pro-
vided for the THERMOMARK GO by Phoenix Contact.
1.4 Safety notes
Hazard to operational safety
Incorrect operation or modifications to the device can endanger your safety or
damage the printer. Do not repair the device yourself. If the device is defective,
please contact Phoenix Contact.
This device is not suitable for use at locations where children might be present.
Explosion hazard, fire hazard, and health hazard if batteries are used incor-
rectly
– Only use dry batteries in a proper condition. Only the supplied battery is suit-
able for battery operation (THERMOFOX/ACCU, 0805009).
– Never damage the batteries (e.g., by throwing, pressing on the battery or using
sharp objects). Never expose the batteries to high levels of heat (e.g., caused
by fire or sunlight). Never let the batteries come in contact with moisture or salt
water.
– Pay attention to the correct polarity when inserting the batteries.
– Only charge the battery in the THERMOMARK GO or in the provided charger
(THERMOFOX/CHARGER, 0805012). Do not use any other chargers, e.g.,
cigarette lighter socket in the car.
– Temperature range when charging the battery: 0°C ... 45°C
– Store the battery separately in a dry and cool place.
– Never expose batteries to an extremely low air pressure.
Damage to the device
– Do not operate the printer near high-voltage lines.

Starting up the printer
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– Only operate the printer in a dry location protected from splash water.
– Protect the printer and printing materials from humidity, moisture, and dirt.
– Only connect the printer to systems that have a protective extra low voltage.
– To operate the printer on the power grid, only use the supplied wide range
power supply unit (THERMOFOX/ADAPTER, 0805010).
2 Starting up the printer
2.1 Checking the scope of supply
THERMOMARK GO
– Printer
– Brief instructions
– Rechargeable battery (THERMOFOX/ACCU, 0805009)
– Wide range power supply unit with power cable and four adapters for different
sockets (THERMOFOX/ADAPTER, 0805010)
– USB cable
– Material cartridge (MM-EML (20X8)R C1 WH/BK, 1116204)
Unpacking
• Check the printer for transport damage.
• Remove the protective foil from the display and from the window of the com-
partment for the material cartridge.

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2.2 Overview of the device
Figure 2-1 Overview
1NFC area 6Socket for power supply unit
2On/Off switch 7Socket for USB connection
3Cutter 8Battery compartment
4Bluetooth reset 9Compartment for material cartridge
5Open material compartment
NFC
1
234
5
67
8
9

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2.3 Connecting the power supply
The THERMOMARK GO can be supplied with power in different ways.
– Batteries (6x AA alkaline)
– AC wide range power supply unit (THERMOFOX/ADAPTER, 0805010)
– Battery (THERMOFOX/ACCU, 0805009)
If the THERMOMARK GO is connected to the power supply via the power supply
unit, the battery in the THERMOMARK GO is automatically charged. The battery
can also be charged using an external charger (THERMOFOX/CHARGER,
0805012).
Connecting the power supply unit
The wide range power supply unit is designed for power grids from 100 to
240 V AC.
Only use the supplied wide range power supply unit
(THERMOFOX/ADAPTER, 0805010).
Figure 2-2 Mains connection
• Slightly tilt the relevant adapter and place it onto the front side of the power
supply unit and press the adapter down. To remove the adapter, pull the slider
on the base element in the direction of the cable.
• Plug the connecting cable of the power supply unit into the socket on the print-
er.
• Plug the power supply unit into the socket.
A
B

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Inserting the battery
Figure 2-3 Opening the battery compartment
WARNING: Explosion hazard
Only use batteries of the stated type. Using incorrect types may disable pro-
tective measures.
WARNING: Risk of fire
Only operate the device if the battery cover is closed correctly. Combustible
material close to the battery compartment may ignite.
• To open the battery compartment, push the interlock of the cover in the direc-
tion of the connections.
• Slightly tilting the battery, insert it into into the battery compartment making
sure of the correct polarity.
• Press down the battery.
• Close the cover.
ABC

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2.4 Inserting the material cartridge
Before inserting the material cartridge: Make sure that approx. 5 mm of mate-
rial is protruding from the material cartridge. If this is not the case, unwind the ma-
terial a little.
Figure 2-4 Unwinding the material
• Unwind the material approx. 5 mm from the material cartridge.
• To increase the tension of the material, turn the ink ribbon reel.
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Figure 2-5 Replacing the material cartridge
• To open the material compartment, push the green button.
• Keeping the material cartridge straight, insert it into the compartment from the
side so that it engages with a click.
Make sure that the material end is in the output tray.
• To remove the material cartridge, pull it sideways while keeping it straight.
NOTE: Damage to the printer and material cartridge
If the printer is not going to be used for a prolonged period of time, remove
the material cartridge from the printer.
2.5 Switching on the device
• Press the gray button to switch on the printer. The display lights up.

Starting up the printer
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2.6 Operation
You have the following options for operating your printer:
– You can operate the printer via Bluetooth using the mobile “MARKING system”
app.
– You can operate the printer via the USB interface using the PROJECT
complete PC software.
Operation via smartphone (MARKING system app)
Figure 2-6 MARKING system app
• Install the “MARKING system” app via the Apple App Store or the Google Play
Store. Use the QR code to go directly to the relevant store.
• Open the app. When you place your mobile Android end device with NFC
interface on the NFC area of the printer, the app opens automatically. To do
this, the mobile end device must support NFC.
• Enable Bluetooth on your mobile end device.
• The connected printers and their ID are shown in the app. The ID can be seen
on the printer display (e.g., TMGO_0000).
Operation via PC (PROJECT complete marking)
• Download the PROJECT complete marking software. The software can be
found at: phoenixcontact.net/qr/1050453
• Install the PROJECT complete marking software on your PC.
• Connect the printer to the PC via USB.
• Switch on the printer.
• Start the PROJECT complete marking software.
• In the printer configuration, select the device with the ID of the printer. The ID
can be seen on the printer display (e.g., TMGO_0000).
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2.7 Printing and cutting
Printing
• If you want to print marking material, create a print job via the
“PROJECT complete” software or “MARKING system” app.
• Send the print job to the printer via the USB interface or Bluetooth.
⇒The loaded marking material is printed accordingly.
Cutting
• If printing multiple labels, you can choose to cut the labels right away or later.
If you want to cut the labels later, the printer can add a line at the cutting posi-
tion.
The device performs cutting automatically when the cut setting is selected.
After the cut, the device continues printing.
• Press the “Cutter” button (see 3 in Figure 2-1) to cut the material.
In the case of continuous media, the material is cut after a low feed rate.
In the case of die-cut materials, the material is fed as far as the next label and
cut.

Starting up the printer
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3 Maintenance and troubleshooting
3.1 Cleaning
3.1.1 Cleaning the printer
NOTE: Damage to the printer due to abrasive cleaning agents
Do not use abrasive cleaners or aggressive solvents to clean the outer sur-
faces.
• Remove dust and paper fluff in the printing area with a soft brush.
• Clean the outer surfaces with a damp cloth. Use an all-purpose cleaner for
higher levels of contamination.

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3.1.2 Cleaning the print head and pressure roller
During printing, substances may be deposited on the print head or pressure roller.
It is important to clean the print head and pressure roller regularly. This ensures
consistent printing quality and extends the service life of the printer.
NOTE: Damage to the print head
Do not touch the protective glass of the print head with your fingers or sharp
objects. Do not use sharp or hard objects to clean the print head.
Figure 3-1 Print head (1) and pressure roller (2)
• Open the compartment for the material cartridge and remove the material car-
tridge.
• Clean the print head line and pressure roller with a felt stick (e.g., CLEANING
STICK, 5146697) soaked in isopropyl alcohol.
• Allow the print head to dry for two to three minutes.
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3.2 Troubleshooting
3.2.1 Reset
Device reset
In the event of a general system error, you can restart the printer by performing a
reset.
• To perform a reset, simultaneously press the three buttons on the device (but-
tons 2, 3, and 4 in Figure 2-1).
⇒The printer is reset to the factory settings.
Resetting the Bluetooth connection
In the event of a connection error, you can perform a reset to reset the Bluetooth
connection.
• To perform a Bluetooth reset, press the Bluetooth reset button (button 4 in
Figure 2-1.)
3.2.2 Troubleshooting
Table 3-1 Troubleshooting
Problem Possible cause Remedy
Print image is blurred
or missing in places
Print head or pressure
roller is dirty
Clean the print head and pressure
roller (see 3.1.2)
The tension of the ink rib-
bon is too low
To increase the tension of the mate-
rial, turn the ink ribbon reel

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Material is not being
supplied
Not enough material has
been unwound from the
material cartridge
Unwind the material approx. 5 mm
from the material cartridge. To in-
crease the tension of the material,
turn the ink ribbon reel
Material is stuck in the
printer
Carefully remove the material from
the printer. Cut off damaged mate-
rial. Unwind the material approx.
5 mm from the material cartridge. To
increase the tension of the material,
turn the ink ribbon reel
Material cartridge is empty Insert a new material cartridge (see
2.4)
Compartment for material
cartridge is open
Close compartment
Table 3-1 Troubleshooting
Problem Possible cause Remedy
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Material is being sup-
plied but not printed
Ink ribbon is torn
Insert a new material cartridge (see
2.4)
Printer is loud Material cartridge is not in-
serted correctly
Material cartridge is defec-
tive
Compartment for material
cartridge is open
Close compartment
Printer prints slowly Printing speed is automati-
cally adjusted
When the battery state of charge is
below a certain level, the printing
speed is reduced. This ensures con-
sistently high printing quality.
The printer cannot be
switched on
Batteries are dead Change batteries
Batteries are inserted in-
correctly
Insert batteries correctly
Rechargeable battery is
dead
Recharge battery
Rechargeable battery is in-
serted incorrectly
Insert rechargeable battery correctly
No power supply Connecting the power supply unit
Battery is not charged Battery is inserted incor-
rectly
Insert battery correctly
No power supply Connecting the power supply unit
Rechargeable battery is
defective
Dispose of battery properly. Insert
new battery
Printer is not respond-
ing
General system error Switch device off and on again. Dis-
connect the device from the power
supply. Remove batteries. Insert
new ones.
Perform a reset (see “Reset” on
page 17)
Table 3-1 Troubleshooting
Problem Possible cause Remedy

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3.2.3 Status and error messages
Table 3-2 Status messages
Status message Meaning
“Printing...” Print job is being printed and the marked material is being output
“Ready” The printer is ready to process a print job
“Cancel print” Printer cancels the print job
“Low battery” The rechargeable battery or the batteries are almost dead and
need to be recharged or replaced soon
“Cutting...” Marking material is being cut by the automatic cutting unit
“Cover open” Compartment for material cartridge is open
“Feeding...” Marking material is being fed toward the print head
“BT Reset” Bluetooth signal will be re-established
Table 3-3 Error messages
Error message Possible cause Remedy
“Cutter error” Marking material has got stuck
in the cutter and is preventing
cutting
Remove the marking material
from the cutter. Switch device
off and on again
Perform a reset (see “Reset” on
page 17)
“No cartridge” No material cartridge inserted Insert material cartridge
“Cartridge empty” Material cartridge is empty Insert new material cartridge