Phoenix Contact THERMOMARK ROLL User manual

User manual
Thermal Transfer Printer for Labels and
Continuous Media
UM EN THERMOMARK ROLL

104611_en_02 PHOENIX CONTACT i
This user manual is valid for:
2012-01-30
Designation:
Version:
Order No.:
Thermal Transfer Printer for Labels and Continuous Media
User manual
UM EN THERMOMARK ROLL
02
–
Designation Order no.
THERMOMARK ROLL 5146477
THERMOMARK ROLL AR 5146749

104611_en_02 PHOENIX CONTACT ii
General terms and conditions of use for technical documentation
Phoenix Contact reserves the right to alter, correct, and/or improve the
technical documentation and the products described in the technical docu-
mentationatitsowndiscretionandwithoutgivingpriornotice,insofarasthis
is reasonable for the user. The same applies to any technical changes that
serve the purpose of technical progress.
The receipt of technical documentation (in particular user documentation)
does not constitute any further duty on the part of Phoenix Contact to fur-
nish information on modifications to products and/or technical documenta-
tion. You are responsible to verify the suitability and intended use of the
products in your specific application, in particular with regard to observing
the applicable standards and regulations. All information made available in
the technical data is supplied without any accompanying guarantee,
whether expressly mentioned, implied or tacitly assumed.
In general, the provisions of the current standard Terms and Conditions of
Phoenix Contact apply exclusively, in particular as concerns any warranty
liability.
This manual, including all illustrations contained herein, is copyright pro-
tected. Any changes to the contents or the publication of extracts of this
document is prohibited.
Phoenix Contact reserves the right to register its own intellectual property
rights for the product identifications of Phoenix Contact products that are
usedhere.Registrationofsuchintellectualpropertyrightsbythirdpartiesis
prohibited.
Other product identifications may be afforded legal protection, even where
they may not be indicated as such.

THERMOMARK ROLL
iii PHOENIX CONTACT 104611_en_02
How to contact us
Internet Up-to-date information on Phoenix Contact products and our Terms and
Conditions can be found on the Internet at:
www.phoenixcontact.com
Make sure you always use the latest documentation.
It can be downloaded at:
www.phoenixcontact.net/catalog
Subsidiaries If there are any problems that cannot be solved using the documentation,
please contact your Phoenix Contact subsidiary.
Subsidiary contact information is available at www.phoenixcontact.com.
Published by PHOENIX CONTACT GmbH & Co. KG
Flachsmarktstraße 8
32825 Blomberg
GERMANY
Should you have any suggestions or recommendations for improvement of
the contents and layout of our manuals, please send your comments to:
[email protected]

104611_en_02 PHOENIX CONTACT iv
Note on the print media
The result of the print depends essentially on the suitable combination of
material and print ribbon.
You can find suitable print media in the Phoenix Contact catalog.
Change language of Touch Screen
The language of the Touch Screen is set to English by default. To select
a different language, proceed as follows:
•Touch to open the menu.
•Select then for the settings.
•With , you access the regional settings.
•Touch the symbol.
•Use the horizontal arrows to select your language.
•Confirm your selection with .
•Touch to return to the menu.
NOTE: Use suitable print media
A low-quality ink ribbon can lead to premature wear on the printhead and
result in a poor print image. Use only print media from Phoenix Contact.

THERMOMARK ROLL
vPHOENIX CONTACT 104611_en_02
Technical data
Resolution 300 dpi x 300 dpi (12 points/mm x 12 points/mm)
Print mode Thermal transfer
CPU 32 bit/400 MHz
Material sensor
Position
Type
Detection
Center
Gap sensor
Label gap, black mark and punch-hole mark
Print speed 30 mm/s … 125 mm/s
Print length At least 5 mm, maximum 1000 mm
Print width Maximum 104 mm
Print medium
Outside diameter of the roll of labels:
Internal core diameter Maximum 152 mm
38.1 mm … 76 mm
Ink ribbon
Length
Outside diameter of the ink ribbon reel:
Internal core diameter
Ink side
Maximum 300 m
Maximum 68 mm
25.4 mm
Outside
Interfaces USB 2.0, Full speed slave, Ethernet 10/100Base-T
Display and Operation Touch display with 160 x 255 pixels, 96.31 mm diagonal
Voltage 100 V AC … 240 V AC, 50/60 Hz, PFC
Power Maximum 100 W
Temperature
Operation
Bearings
Transport
+5 °C … +35 °C
0 °C … +60 °C
-25 °C … +60 °C
Humidity
Operation
Bearings
Transport
10% … 85%, not condensing
20% … 80%, not condensing
20% … 80%, not condensing
Approvals 5146477: CE, FCC class A, UL, CB
5146749: CE, FCC class A, UL, CB, S-Mark
Dimensions (H x D x W) 189 mm x 320 mm x 253 mm
Weight 3.5 kg
Optional extensions
Cutter
Perforation cutter
Media hub
THERMOMARK ROLL-CUTTER
THERMOMARK ROLL-CUTTER/P
THERMOMARK ROLL-ERH

7Table of Contents
1 Introduction ................................................................................................. 8
1.1 ProductDescription........................................................................................................ 8
1.2 Instructions..................................................................................................................... 8
1.3 IntendedUse.................................................................................................................. 9
1.4 SafetyInstructions.......................................................................................................... 9
1.5 Environment................................................................................................................. 10
2 Installation ................................................................................................. 11
2.1 DeviceOverview.......................................................................................................... 11
2.2 UnpackingandSetting-upthePrinter.......................................................................... 13
2.3 ConnectingtheDevice................................................................................................. 14
2.3.1 ConnectingtothePowerSupply.............................................................................. 14
2.3.2 ConnectingtoaComputerviaUSB......................................................................... 15
2.3.3 ConnectingtoaNetworkviaEthernet..................................................................... 15
2.4 SwitchingontheDevice............................................................................................... 16
3 Touchscreen Display ................................................................................ 17
3.1 StructureoftheTouchscreenDisplay........................................................................... 17
3.2 OperatingtheTouchscreenDisplay............................................................................. 17
3.3 SymbolsontheStartDisplay....................................................................................... 17
3.4 PrinterStates................................................................................................................ 18
3.5 CongureEthernetInterface........................................................................................ 19
3.6 PerformTestPrint......................................................................................................... 19
4 Loading Material ....................................................................................... 20
4.1 LoadingContinuousMediafromRoll........................................................................... 20
4.2LoadingFanfoldLabels................................................................................................ 21
4.3 LoadingTransferRibbon.............................................................................................. 22
5 Option ........................................................................................................ 24
5.1 Cutter/PerforationCutter.............................................................................................. 24
5.2 ExternalSupplyHub.................................................................................................... 25
6 Printing Operation .................................................................................... 26
6.1 PrintinginTear-offMode.............................................................................................. 26
6.2 PrintinginCuttingMode............................................................................................... 26
7 Cleaning ..................................................................................................... 27
7.1 CleaningInstructions.................................................................................................... 27
7.2 CleaningthePrinthead................................................................................................. 28
7.3 CleaningorReplacingthePrintRoller......................................................................... 29
7.4 CleaningCutter/PerforationCutterandReplaceBlades.............................................. 30
8 Fault Correction ........................................................................................ 32
8.1 ProblemSolution.......................................................................................................... 32
8.2 ErrorMessagesandFaultCorrection.......................................................................... 33
9 Licences ..................................................................................................... 35
9.1 ECDeclarationofConformity....................................................................................... 35
9.2 FCC.............................................................................................................................. 37
9.3 GPLCodeStatement................................................................................................... 37
10 Index ........................................................................................................... 38

8
1.1 Product Description
Thedeviceisanindustrialthermaltransferprinterforprintinglabelsand
continuousmedia.
1.2 Instructions
Importantinformationandinstructionsinthisdocumentationaredesignated
asfollows:
Danger!
Draws your attention to an exceptionally grave, impending danger
to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or
material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of
quality.
i
Notice!
Gives you tips. They make a working sequence easier or draw
attention to important working processes.



Environment!
Givesyoutipsonprotectingtheenvironment.
Handlinginstruction
Referencetosection,position,illustrationnumberordocument.
Option(accessories,peripheralequipment,specialttings).
Zeit Informationinthedisplay.
1 Introduction

9
1.3 Intended Use
• Thedeviceismanufacturedinaccordancewiththecurrenttechnological
statusandtherecognizedsafetyrules.However,dangertothelifeand
limboftheuserorthirdpartiesand/ordamagetothedeviceandother
tangibleassetscanariseduringuse.
• Thedevicemayonlybeusedforitsintendedpurposeandifitisinperfect
workingorder,anditmustbeusedwithregardtosafetyanddangersas
statedintheoperatingmanual.
• Thedeviceprinterisintendedexclusivelyforprintingsuitablematerials.
Anyotheruseorusegoingbeyondthisshallberegardedasimproperuse.
Themanufacturer/suppliershallnotbeliablefordamageresultingfrom
unauthorizeduse;theusershallbeartheriskalone.
• Usagefortheintendedpurposealsoincludescomplyingwiththeoperating
manual,includingthemanufacturer‘smaintenancerecommendationsand
specications.
i
Notice!
The complete documentation is included in the scope of delivery on
DVD, and can also currently be found in the Internet.
1.4 Safety Instructions
• Thedeviceisconguredforvoltagesof100to240VAC.Itonlyhastobe
pluggedintoagroundedsocket.
• Onlyconnectthedevicetootherdeviceswhichhaveaprotectivelow
voltage.
• Switchoffallaffecteddevices(computer,printer,accessories)before
connectingordisconnecting.
• Thedevicemayonlybeusedinadryenvironment,donotexposeitto
moisture(spraysofwater,mists,etc.).
• Donotusethedeviceinanexplosiveatmosphere.
• Donotusethedeviceclosetohigh-voltagepowerlines.
• Ifthedeviceisoperatedwiththecoveropen,ensurethatpeople‘s
clothing,hair,jewelryetc.donotcomeintocontactwiththeexposed
rotatingparts.
• Thedeviceorpartsofitcanbecomehotwhileprinting.Donottouch
duringoperation,andallowtocooldownbeforechangingmaterialand
beforedisassembly.
• Riskofcrushingwhenclosingthecover.Touchthecoverattheoutside
only.Donotreachintotheswivelrangeofthecover.
• Performonlythoseactionsdescribedinthisoperatingmanual.
Workgoingbeyondthismayonlybeperformedbytrainedpersonnelor
servicetechnicians.
1 Introduction

10
• Unauthorizedinterferencewithelectronicmodulesortheirsoftwarecan
causemalfunctions.
• Otherunauthorizedworkonormodicationstothedevicecanalso
endangeroperationalsafety.
• Alwayshaveserviceworkdoneinaqualiedworkshop,wherethe
personnelhavethetechnicalknowledgeandtoolsrequiredtodothe
necessarywork.
• Therearevariouswarningstickersonthedevice.Theydrawyourattention
todangers.
Warningstickersmustthereforenotberemoved,asthenyouandother
peoplecannotbeawareofdangersandmaybeinjured.
• Themaximumsoundpressurelevelislessthan70dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.5 Environment



Obsoletedevicescontainvaluablerecyclablematerialsthatshouldbesent
forrecycling.
Sendtosuitablecollectionpoints,separatelyfromresidualwaste.
Themodularconstructionoftheprinterenablesittobeeasilydisas-
sembledintoitscomponentparts.
Sendthepartsforrecycling.
Theelectroniccircuitboardofthedeviceisequippedwithalithiumbattery.
Takeoldbatteriestocollectionboxesinshopsorpublicwastedisposal
centers..
1 Introduction

11
2.1 Device Overview
1
2
3
4
5
6
7
8
1 Cover
2 Marginstops
3 Rollretainer
4 Ribbonsupplyhub
5 Ribbontake-uphub
6 Beltroller
7 Printmechanics
8 Touchscreendisplay
Fig.1 DevicewithTear-offPlate
9
9 CutterorPerforation
Cutter
Fig.2 DevicewithCutterorPerforationCutter
2 Installation

12
14
15
13
12
10 11
16
10 Labelsensor
11 Printheadretainerwith
printhead
12 Printroller
13 Guides
14 Knobforadjustingtheguides
15 Leverforlockingthe
printhead
16 Tear-offplate
Fig.3 PrintMechanics
2 Installation

132 Installation
2.2 Unpacking and Setting-up the Printer
Liftthelabelprinteroutoftheboxandsetituponalevelsurface.
Checklabelprinterfordamagewhichmayhaveoccurredduringtransport.
Checkdeliveryforcompleteness.
ContentsofDelivery:
• LabelPrinter
• PowerCableTypeE+F
• USBCable
• Operator'sManual
• DVDwithapplicationsoftwareCLIPPROJECT,driveranddocumentation
• Transferribbon
• Continuouslabelsonroll
i
Notice!
Please keep the original packaging in case the printer must be
returned.
i
Notice!
When transporting the printer remove the transfer ribbon and media.
!
Attention!
The device and printing materials will be damaged by moisture and
wetness.
Set up label printers only in dry locations protected from splash
water.

14
2.3 Connecting the Device
2
3
4
5
1
1 Powerswitch
2 USBmasterportsfor
keyboard,scanner,or
memorystick
3 USBhigh-speedslaveport
4 Ethernet10/100Base-T
5 Powerconnectionjack
Fig.4 Connections
2.3.1 Connecting to the Power Supply
Theprinterisequippedwithawideareapowerunitforasupplyvoltageof
100Vto240V.
1. Checkthatthedeviceisswitchedoff.
2. Plugthepowercableintothepowerconnectionjack(5).
3. Plugthepowercableintoagroundedsocket.
2 Installation

15
2.3.2 Connecting to a Computer via USB
!
Attention!
Inadequate or no grounding can cause malfunctions during
operations.
Ensure that all computers and cables connected to the label
printer are grounded.
InordertoconnecttheprintertoaUSBinterfaceaprinterdrivermustbe
installed.TheadequatedriverforyourdevicecanbefoundontheDVD
includedinthecontentsofdeliveryorontheinternetat
www.phoenixcontact.net/catalog.
Switchoncomputer.
Terminateallrunningtasks.
SwitchonTHERMOMARKROLL.
ConnectcomputerwithTHERMOMARKROLLusingtheincludedUSB
cable.
InsertDVDwiththedriversoftwareintotheDVDdrive.
TheWindowsinstallationwizardisstartedautomatically.
Followtheinstructionsonthescreen.
Whentheerrormessage"Windowslogotestfailed"appears,still
continuetheinstallation.
AfterasuccessfulinstallationaniconfortheTHERMOMARKROLLappears
inthewindowssystemdirectory"Printer".
CLIP PROJECT
Afterwards,conguretheTHERMOMARKROLLintheplanningandmarking
softwareCLIPPROJECTinthemodule"Marking".
AddtheTHERMOMARKROLLasanewprinterinCLIPPROJECT
"Marking"under„File...congureoutputdevice...“.
2.3.3 Connecting to a Network via Ethernet
TheintegratedEthernetinterfaceallowstheoperationoftheprinterina
network.ToconnecttheprintertoanetworkoutletapatchcablewithaRJ45
plugfor10Baseor100Base-Tisnecessary.
!
Attention!
When connecting the printer to the network a shielded cable must
necessarily be used.
Connectcomputertoaprinterbyasuitablecable.
2 Installation

16 2 Installation
2.4 Switching on the Device
Whenallconnectionshavebeen
made:
Switchtheprinteronatthe
powerswitch(1).
Theprinterperformsasystem
test,andthenshowsthesystem
statusREADY inthetouch-
screendisplay.
Ifanerroroccursduringthesystem
test,thesymbol ,Critical
fault andtypeoferrorare
displayed.
1
Fig.5 PowerSwitch

173 Touchscreen Display
3.1 Structure of the Touchscreen Display
1
READY
Thetouchscreendisplay(1)indicatesthe
currentstatusoftheprinterandtheprintjob,
indicatesfaultsandshowstheprintersettings
inthemenu.
Byselectingthebuttonsonthetouchscreen
display(1)settingscanbemade.
Fig.6 TouchscreenDisplay
3.2 Operating the Touchscreen Display
Thetouchscreendisplayisoperateddirectlybytouch:
• Toopenamenuorselectamenuitemlightlytouchthecorresponding
symbol.
• Toscrollinlistsslidengerupordownonthedisplay.
3.3 Symbols on the Start Display
Symbol Status Function
Ready Toofinemenu
Error
Ready Feedsablanklabel
Ready Aftertheendofaprintjob,
reprintthelastlabel
Printing
label
Interruptprintjob,
printergoesinto"Pause"state
Pause Continuetheprintjob,
printergoesinto"Printinglabel"state
Error
Ready Deleteinternalmemory,
thelastlabelcannolongerbereprinted.
Printing
label
Cancelcurrentprintjobanddeleteallprintjobs.
Pause
Error
Table1 SymbolsontheStartDisplay

18
3.4 Printer States
State Display Description
Ready Ready andthesymbols
and
Theprinterisinthereadystateand
canreceivedataorprintlabels.
Ready (after
rst print)
Ready andthesymbols
, and
Theprinterisinthereadystateand
canreceivedata.
Printing Label Labeldescriptionand
thenumberoftheprinted
labelintheprintjoband
thesymbols
and
Theprinteriscurrentlyprocessingan
activeprintjob.
Datacanbetransmittedforanew
printjob.
Thenewprintjobwillstartwhenthe
previousonehasnished.
Pause Pause
andthesymbol
Theprintingprocesshasbeeninter-
ruptedbytheoperator.
Error

Error
andandthetypeoferror,
thelabeldescriptionand
thenumberoflabelsstill
tobeprinted
Anerrorhasoccurred.
Critical error
Critical fault
andthetypeoferror
Displayashesred
Anerroroccursduringthesystem
test.
Switchtheprinteroffandthenon
againatthepowerswitch.
CallServiceifthefaultoccurs
persistently.
Power Save
Mode

Iftheprinterisnotusedforalengthy
period,itautomaticallyswitchesto
powersavemode.
Toexitpowersavemode:Touch
touchscreendisplay.
Table2 PrinterStates
3 Touchscreen Display

19
3.5 Congure Ethernet Interface
TheEthernetinterfacecanbeconguredundermenuitem Setup >
Interfaces.
Thefollowingparametersarenecessaryforoperatingtheprinterinanetwork.
Contactyournetworkadministratorifrequired.
• IPaddress
• Subnetmask
• ifnecessarygateway
Alternatively,theEthernetcongurationisalsoavailableviaDHCPserver.In
thiscase,makesurethatthetransmittedcongurationisalwaysthesame.
Congure Ethernet interface at the printer
Select .
SelectSetup.
SelectInterfaces.
SelectEthernet.
Selectsettingoptions.
Selectdesiredsettingwith}|.
Conrmselectionwith orcancelselectionwith .
Returntostartscreenwith .
3.6 Perform Test Print
Select .
SelectTest.
SelectEML.
Testprintstarts.
3 Touchscreen Display

20 4 Loading Material
4.1 Loading Continuous Media from Roll
5
7
8
6
9
2
1
3
4
Fig.7 LoadingContinuousMediafromRoll
1. Turnring(2)counterclockwise,sothatthearrowspointstothesymbol 
andthusreleasethemarginstop(1)fromtherollretainer(4).
2. Loadlabelroll(3)ontherollretainer(4)insuchawaythattheprinting
sideofthelabelsisvisiblefromabove.
3. Re-mountthemarginstop(1)andpushagainstthelabelrollasfaras
possible.
4. Turnring(2)clockwise,sothatthearrowpointstothesymbol ,and
thusxthemarginstop(1)ontherollretainer(4).
5. Turnlever(8)counterclockwisetoopenprinthead.
6. Iftheprinterisequippedwithacutterorperforationcutter,folditdown.
7. Positionguides(5)byturningtheknob(7)sothattheyareseveralmilli-
meterswiderthanthematerial.
8. Positionmaterialbelowthebeltroller(6)andguideitthroughtheprintunit.
!
Attention!
Guide material through the print unit below the label sensor (9).
9. Moveguides(3)closelytotheedgesofthematerialwithoutclampingthe
material.
10.Iftheprinterisequippedwithacutter/perforationcutter,guidematerial
throughthecutterandfoldcutterbacktotheprintingunit.
11.Pressprintheadretainerdownandturnlever(8)clockwisetolockthe
printhead.