Phoenix Contact THERMOMARK CARD Series User manual

User manual
Thermal transfer printer for
cards
UM EN THERMOMARK CARD
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2013-07-30
iPHOENIX CONTACT 104612_en_04
This user manual is valid for:
Designation:
Version:
Order No.:
Thermal transfer printer for cards
User manual
UM EN THERMOMARK CARD
04
–
Designation Order no.
THERMOMARK CARD 5146464
THERMOMARK CARD AR 5146736
THERMOMARK CARD PLUS 5146481
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104612_en_04 PHOENIX CONTACT ii
General terms and conditions of use for technical documentation
Phoenix Contact reserves the right to alter, correct, and/or improve the technical documentation
and the products described in the technical documentation at its own discretion and without giv-
ing prior notice, insofar as this is reasonable for the user. The same applies to any technical
changes that serve the purpose of technical progress.
The receipt of technical documentation (in particular user documentation) does not constitute any
further duty on the part of Phoenix Contact to furnish information on modifications to products
and/or technical documentation. You are responsible to verify the suitability and intended use of
the products in your specific application, in particular with regard to observing the applicable stan-
dards and regulations. All information made available in the technical data is supplied without any
accompanying guarantee, whether expressly mentioned, implied or tacitly assumed.
In general, the provisions of the current standard Terms and Conditions of Phoenix Contact apply
exclusively, in particular as concerns any warranty liability.
This manual, including all illustrations contained herein, is copyright protected. Any changes to
the contents or the publication of extracts of this document is prohibited.
Phoenix Contact reserves the right to register its own intellectual property rights for the product
identifications of Phoenix Contact products that are used here. Registration of such intellectual
property rights by third parties is prohibited.
Other product identifications may be afforded legal protection, even where they may not be indi-
cated as such.
How to contact us
Internet Up-to-date information on Phoenix Contact products and our Terms and
Conditions can be found on the Internet at:
phoenixcontact.com
Make sure you always use the latest documentation.
It can be downloaded at:
phoenixcontact.net/products
Subsidiaries If there are any problems that cannot be solved using the documentation,
please contact your Phoenix Contact subsidiary.
Subsidiary contact information is available at phoenixcontact.com.
Published by PHOENIX CONTACT GmbH & Co. KG
Flachsmarktstraße 8
32825 Blomberg
GERMANY
Should you have any suggestions or recommendations for improvement of
the contents and layout of our manuals, please send your comments to:
[email protected]
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THERMOMARK CARD
iii PHOENIX CONTACT 104612_en_04
Note on the print media
The result of the print depends essentially on the suitable combination of
material and print ribbon.
You can find suitable print media in the Phoenix Contact catalog.
Change language of Touch Screen
The language of the Touch Screen is set to English by default. To select
a different language, proceed as follows:
•Touch to open the menu.
•Select then for the settings.
•With , you access the regional settings.
•Touch the symbol.
•Use the horizontal arrows to select your language.
•Confirm your selection with .
•Touch to return to the menu.
NOTE: Use suitable print media
A low-quality ink ribbon can lead to premature wear on the printhead and
result in a poor print image. Use only print media from Phoenix Contact.
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104612_en_04 PHOENIX CONTACT iv
Notes on the THERMOMARK CARD PLUS
With the THERMOMARK CARD PLUS thermal transfer printer, you can use
a segmented ink ribbon to create multi-color marking labels.
Selecting an ink ribbon in CLIP PROJECT marking (Version 8.3 or
later)
• Select “File, Print setup” in the menu.
• Select the printer you want to install and then click “New”.
• The printer name can be modified.
• Select the printer driver from the drop-down menu. If your printer is not
listed, check whether the printer driver has been installed.
• Select the inserted ink ribbon under “Print ribbon”.
•Click “OK”.
NOTE: Selecting the ink ribbon
When printing you have to set which ink ribbon is inserted. Use ink rib-
bons from Phoenix Contact only.
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THERMOMARK CARD
vPHOENIX CONTACT 104612_en_04
Technical data
Resolution 300 dpi x 300 dpi (11.81 points/mm x 11.81 points/mm)
Print mode Thermal transfer
CPU 32 bit/400 mHz
Material sensor Sensor for US media and UCT media
Color sensor 5146481: Sensor for segmented ink ribbons
Print speed 30 mm/s ... 75 mm/s
Print length Maximum 140 mm
Print width Maximum 104 mm
Print medium
Maximum width
Maximum length
115 mm
164 mm
Ink ribbon
Length
Outside diameter of the ink ribbon reel:
Internal core diameter
Ink side
Maximum 300 m
Maximum 68 mm
25.4 mm
Outside
Interfaces USB 2.0, full speed slave, Ethernet 10/100Base-T
Display and Operation Touch display with 160 x 255 pixels, 96.31 mm diagonal
Voltage 100 V AC ... 240 V AC, 50/60 Hz, PFC
Power Maximum 100 W
Temperature
Operation
Storage
Transport
+5°C ... +35°C
0°C ... +60°C
-25°C ... +60°C
Humidity
Operation
Storage
Transport
10 % ... 85%, no condensation
20 % ... 80%, no condensation
20 % ... 80%, no condensation
Approvals 5146464: CE, FCC class A, UL, CB, CCC
5146736: CE, FCC class A, UL, CB, CCC, S-Mark
5146481: CE, FCC class A, UL, CB
Dimensions (H x D x W) 189 mm x 320 mm x 253 mm
Weight 6.5 kg
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7
Table of Contents
1 Introduction ....................................................................................8
1.1 ProductDescription.........................................................................8
1.2 Instructions......................................................................................8
1.3 IntendedUse...................................................................................9
1.4 SafetyInstructions...........................................................................9
1.5 Environment...................................................................................10
2 Installation .................................................................................... 11
2.1 DeviceOverview............................................................................ 11
2.2 UnpackingandSetting-upthePrinter............................................12
2.3 ConnectingtheDevice...................................................................13
2.3.1 ConnectingtothePowerSupply................................................13
2.3.2 ConnectingtoaComputerviaUSB...........................................14
2.3.3 ConnectingtoaNetworkviaEthernet........................................15
2.4 SwitchingontheDevice................................................................15
3 Touchscreen-Display ...................................................................16
3.1 StructureoftheTouchscreenDisplay............................................16
3.2 OperatingtheTouchscreenDisplay...............................................16
3.3 SymbolsontheStartDisplay.........................................................17
3.4 PrinterStates.................................................................................18
3.5 CongureEthernetInterface..........................................................20
3.6 PerformTestPrint..........................................................................20
4 Loading Material ..........................................................................21
4.1 LoadingTransferRibbon...............................................................21
4.2 InsertMagazine.............................................................................22
5 Printing Operation .......................................................................23
6 Cleaning ........................................................................................26
6.1 CleaningInstructions.....................................................................26
6.2 CleaningthePrinthead..................................................................27
7 Transport Lock .............................................................................28
7.1 UnlockTransportLock................................................................... 28
7.2 PrepareDeviceforTransport.........................................................28
8 Fault Correction ...........................................................................29
8.1 ProblemSolution...........................................................................29
8.2 ErrorMessagesandFaultCorrection............................................29
9 Licences .......................................................................................31
9.1 ECDeclarationofConformity........................................................31
9.2 FCC...............................................................................................34
9.3 GPLCodeStatement.....................................................................34
10 Index .............................................................................................35
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8
1.1 Product Description
Thedeviceisanindustrialthermaltransferprinterforprintingcards,whichare
insertedintotheprinterwithamagazineonaslide.
1.2 Instructions
Importantinformationandinstructionsinthisdocumentationaredesignated
asfollows:
Danger!
Draws your attention to an exceptionally grave, impending danger
to your health or life.
!
Warning!
Indicates a hazardous situation that could lead to injuries or
material damage.
!
Attention!
Draws attention to possible dangers, material damage or loss of
quality.
i
Notice!
Gives you tips. They make a working sequence easier or draw
attention to important working processes.



Environment!
Givesyoutipsonprotectingtheenvironment.
Handlinginstruction
Referencetosection,position,illustrationnumberordocument.
Option(accessories,peripheralequipment,specialttings).
Time Informationinthedisplay.
1 Introduction
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9
1.3 Intended Use
• Thedeviceismanufacturedinaccordancewiththecurrenttechnological
statusandtherecognizedsafetyrules.However,dangertothelifeand
limboftheuserorthirdpartiesand/ordamagetothedeviceandother
tangibleassetscanariseduringuse.
• Thedevicemayonlybeusedforitsintendedpurposeandifitisinperfect
workingorder,anditmustbeusedwithregardtosafetyanddangersas
statedintheoperatingmanual.
• Thedeviceprinterisintendedexclusivelyforprintingsuitablematerials.
Anyotheruseorusegoingbeyondthisshallberegardedasimproperuse.
Themanufacturer/suppliershallnotbeliablefordamageresultingfrom
unauthorizeduse;theusershallbeartheriskalone.
• Usagefortheintendedpurposealsoincludescomplyingwiththeoperating
manual,includingthemanufacturer‘smaintenancerecommendationsand
specications.
i
Notice!
The complete documentation is included in the scope of delivery on
DVD, and can also currently be found in the Internet.
1.4 Safety Instructions
• Thedeviceisconguredforvoltagesof100to240VAC.Itonlyhastobe
pluggedintoagroundedsocket.
• Onlyconnectthedevicetootherdeviceswhichhaveaprotectivelow
voltage.
• Switchoffallaffecteddevices(computer,printer,accessories)before
connectingordisconnecting.
• Thedevicemayonlybeusedinadryenvironment,donotexposeitto
moisture(spraysofwater,mists,etc.).
• Donotusethedeviceinanexplosiveatmosphere.
• Donotusethedeviceclosetohigh-voltagepowerlines.
• Ifthedeviceisoperatedwiththecoveropen,ensurethatpeople‘s
clothing,hair,jewelryetc.donotcomeintocontactwiththeexposed
rotatingparts.
• Thedeviceorpartsofitcanbecomehotwhileprinting.Donottouch
duringoperation,andallowtocooldownbeforechangingmaterialand
beforedisassembly.
• Riskofcrushingwhenclosingthecover.Touchthecoverattheoutside
only.Donotreachintotheswivelrangeofthecover.
• Performonlythoseactionsdescribedinthisoperatingmanual.
Workgoingbeyondthismayonlybeperformedbytrainedpersonnelor
servicetechnicians.
1 Introduction
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10
• Unauthorizedinterferencewithelectronicmodulesortheirsoftwarecan
causemalfunctions.
• Otherunauthorizedworkonormodicationstothedevicecanalso
endangeroperationalsafety.
• Alwayshaveserviceworkdoneinaqualiedworkshop,wherethe
personnelhavethetechnicalknowledgeandtoolsrequiredtodothe
necessarywork.
• Therearevariouswarningstickersonthedevice.Theydrawyourattention
todangers.
Warningstickersmustthereforenotberemoved,asthenyouandother
peoplecannotbeawareofdangersandmaybeinjured.
• Themaximumsoundpressurelevelislessthan70dB(A).
Danger!
Danger to life and limb from power supply.
Do not open the device casing.
1.5 Environment



Obsoletedevicescontainvaluablerecyclablematerialsthatshouldbesent
forrecycling.
Sendtosuitablecollectionpoints,separatelyfromresidualwaste.
Themodularconstructionoftheprinterenablesittobeeasilydisas-
sembledintoitscomponentparts.
Sendthepartsforrecycling.
Theelectroniccircuitboardofthedeviceisequippedwithalithiumbattery.
Takeoldbatteriestocollectionboxesinshopsorpublicwastedisposal
centers..
1 Introduction
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11
2.1 Device Overview
1
2
5
6
3
4
1 Cover
2 Ribbonsupplyhub
3 Ribbontake-uphub
4 Transportlock
5 Printmechanics
6 Transportslide
Fig.1 DeviceOverview
2 Installation
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12 2 Installation
2.2 Unpacking and Setting-up the Printer
Lifttheprinteroutoftheboxandsetituponalevelsurface.
Checkprinterfordamagewhichmayhaveoccurredduringtransport.
Checkdeliveryforcompleteness.
ContentsofDelivery:
• Printer
• PowerCableTypeE+F
• USBCable
• Operator'sManual
• DVDwithapplicationsoftware,driveranddocumentation
• THERMOMARKRIBBON110-50TC
• MagazineTHERMOMARKCARDUCT-MAG1andTHERMOMARK
CARDUS-MAG1
• PrintedSamplesUCTandUS
• LabelcardsUCTandUS
• Packageoffeltsticks
i
Notice!
Please keep the original packaging in case the printer must be
returned.
!
Attention!
The device and printing materials will be damaged by moisture and
wetness.
Set up printers only in dry locations protected from splash
water.
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132 Installation
2.3 Connecting the Device
2
3
4
5
1
1 Powerswitch
2 USBmasterportsforkeyboard,
scanner,ormemorystick
3 USBhigh-speedslaveport
4 Ethernet10/100Base-T
5 Powerconnectionjack
Fig.2 Connections
2.3.1 Connecting to the Power Supply
Theprinterisequippedwithawideareapowerunitforasupplyvoltageof
100Vto240V.
1. Checkthatthedeviceisswitchedoff.
2. Plugthepowercableintothepowerconnectionjack(5).
3. Plugthepowercableintoagroundedsocket.
Danger!
Danger to life and limb from power supply.
Do not open the device casing after connecting the printer to
the power supply.
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14 2 Installation
2.3.2 Connecting to a Computer via USB
!
Attention!
Inadequate or no grounding can cause malfunctions during
operations.
Ensure that all computers and cables connected to the printer
are grounded.
InordertoconnecttheprintertoaUSBinterfaceaprinterdrivermustbe
installed.TheadequatedriverforyourdevicecanbefoundontheDVD
includedinthecontentsofdeliveryorontheinternetat
www.phoenixcontact.net/catalog.
Switchoncomputer.
Terminateallrunningtasks.
SwitchonTHERMOMARKCARD.
!
Attention!
Danger of crushing.
Pay attention to the transport slide, which retracts automatically
if it is extended when initializing the printer.
ConnectcomputerwithTHERMOMARKCARDusingtheincludedUSB
cable.
InsertDVDwiththedriversoftwareintotheDVDdrive.
TheWindowsinstallationwizardisstartedautomatically.
Followtheinstructionsonthescreen.
Whentheerrormessage"Windowslogotestfailed"appears,still
continuetheinstallation.
AfterasuccessfulinstallationaniconfortheTHERMOMARKCARDappears
inthewindowssystemdirectory"Printer".
CLIP PROJECT
Afterwards,conguretheTHERMOMARKCARDintheplanningandmarking
softwareCLIPPROJECTinthemodule"Marking".
AddtheTHERMOMARKCARDasanewprinterinCLIPPROJECT
"Marking"under„File...congureoutputdevice...“.Therefore,select
THERMOMARKCARDfromtheselectionboxandclick"New".Then
select"OK".
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152 Installation
2.3.3 Connecting to a Network via Ethernet
TheintegratedEthernetinterfaceallowstheoperationoftheprinterina
network.ToconnecttheprintertoanetworkoutletapatchcablewithaRJ45
plugfor10Baseor100Base-Tisnecessary.
!
Attention!
When connecting the printer to the network a shielded cable must
necessarily be used.
Connectcomputertoaprinterbyasuitablecable.
2.4 Switching on the Device
!
Attention!
Unlock transport lock before switching on the printer
(7.1 on page 28).
Whenallconnectionshavebeen
made:
Switchtheprinteronatthe
powerswitch(1).
Theprinterperformsasystem
test,andthenshowsthesystem
statusREADY inthetouch-
screendisplay.
Ifanerroroccursduringthesystem
test,thesymbol ,Critical
faultandtypeoferrorare
displayed.
1

Fig.3 PowerSwitch
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16 3 Touchscreen-Display
3.1 Structure of the Touchscreen Display
1
Thetouchscreendisplay(1)indicatesthe
currentstatusoftheprinterandtheprintjob,
indicatesfaultsandshowstheprintersettings
inthemenu.
Byselectingthebuttonsonthetouchscreen
display(1)settingscanbemade.
Fig.4 TouchscreenDisplay
3.2 Operating the Touchscreen Display
Thetouchscreendisplayisoperateddirectlybytouch:
• Toopenamenuorselectamenuitemlightlytouchthecorresponding
symbol.
• Toscrollinlistsslidengerupordownonthedisplay.
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3 Touchscreen-Display
3.3 Symbols on the Start Display
Symbol Status Function
Ready Toofinemenu
Error
Ready Aftertheendofaprintjob,
reprintthelastcard.
Ready Deleteinternalmemory,
thelastcardcannolongerbereprinted.
Print Cancelcurrentprintjobanddeleteallprint
jobs.
Error
Ready with
extended slide
Ifprintdataareavailabletheprintistriggered.
Iftherearenoprintdataavailabletheslideis
retracted.
Ready with
retracted slide
Setslideintoinsertposition.
Table1 SymbolsontheStartDisplay
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3.4 Printer States
State Display Description
Ready Ready andthesymbols
and 
Theprinterisinthereadystate
andcanreceivedata.Theslideis
retracted.
Ready Ready andthesymbols
and
Theprinterisinthereadystate
andcanreceivedata.Theslideis
extended.
Ready (after
rst print)
Ready andthesymbols
and
Theprinterisinthereadystateand
canreceivedata.
Insert Material Insert andthesymbols
, ,
and
Inordertoprocessaprintjobnew
materialmustbeinserted.
Afterinsertingthematerialand
conrmingwith theprintjobis
processed.
Print Carddescriptionandthe
numberoftheprinted
cardintheprintjob,the
symbols ,and
Theprinteriscurrentlyprocessingan
activeprintjob.
Datacanbetransmittedforanew
printjob.
Thenewprintjobwillstartwhenthe
previousonehasnished.
Error
andthetypeoferror,
thecarddescriptionand
thenumberofcardsstill
tobeprintedandthe
symbols
 , and
Anerrorhasoccurred.
Critical fault
Critical fault
andthetypeoferror
Displayashesred
Anerroroccursduringthesystem
test.
Switchtheprinteroffandthenon
againatthepowerswitchor
CallServiceifthefaultoccurs
persistently.
3 Touchscreen-Display
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19
Power Save
Mode
 
Iftheprinterisnotusedforalengthy
period,itautomaticallyswitchesto
powersavemode.
Toexitpowersavemode:Touch
touchscreendisplay.
Table2 PrinterStates
3 Touchscreen-Display
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20
3.5 Congure Ethernet Interface
TheEthernetinterfacecanbeconguredundermenuitem Setup >
Interfaces.
Thefollowingparametersarenecessaryforoperatingtheprinterinanetwork.
Contactyournetworkadministratorifrequired.
• IPaddress
• Subnetmask
• ifnecessarygateway
Alternatively,theEthernetcongurationisalsoavailableviaDHCPserver.Inthis
case,makesurethatthetransmittedcongurationisalwaysthesame.
Congure Ethernet interface at the printer
Select .
SelectSetup.
SelectInterfaces.
SelectEthernet.
Selectsettingoptions.
Selectdesiredsettingwith}|.
Conrmselectionwith orcancelselectionwith .
Returntostartscreenwith .
3.6 Perform Test Print
Select 
Select
Dependingontheinsertedmaterialselect or .
Testprintstarts.
3 Touchscreen-Display
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