Phoenix Contact THERMOMARK CARD 2.0 User manual

User manual
Operating the THERMOMARK CARD 2.0
thermal transfer printer for card material

2019-09-04
PHOENIX CONTACT GmbH & Co. KG • Flachsmarktstraße 8 • 32825 Blomberg • Germany
phoenixcontact.com
108770_en_01
Operating the THERMOMARK CARD 2.0 thermal transfer printer
for card material
This user manual is valid for:
Designation Order No.
THERMOMARK CARD 2.0 1085267
User manual
UM EN THERMOMARK CARD 2.0, Revision 01

Table of contents
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Table of contents
1 For your safety ...........................................................................................................................5
1.1 Identification of warning notes ...............................................................................5
1.2 Qualification of users .............................................................................................5
1.3 Field of application of the product ..........................................................................6
1.4 Safety notes...........................................................................................................6
2 Starting up the printer .................................................................................................................8
2.1 Unpacking and setup.............................................................................................8
2.2 Overview of the device ..........................................................................................9
2.3 Connecting the device .........................................................................................10
2.3.1 Connecting the mains cable .................................................................11
2.3.2 Connecting the printer via USB ............................................................12
2.3.3 Connecting a printer via WLAN ............................................................13
2.3.4 Connecting a printer via Ethernet .........................................................13
2.3.5 Switching on the device .......................................................................14
2.3.6 Creating print jobs ................................................................................14
2.4 Inserting the material and printing........................................................................15
2.4.1 Inserting the ink ribbon .........................................................................15
2.4.2 Inserting the magazine .........................................................................16
2.4.3 Starting a print job ................................................................................17
2.4.4 Inserting the material ............................................................................17
3 Operating the printer ................................................................................................................18
3.1 Touch screen display...........................................................................................18
3.1.1 Operating the display ...........................................................................18
3.1.2 Changing the language ........................................................................18
3.1.3 Start page ............................................................................................19
3.2 Operation via the menu........................................................................................19
3.3 Configuration via the website...............................................................................25
3.4 Printing via FTP ...................................................................................................26
3.4.1 FTP login ..............................................................................................26
3.4.2 Sending print data via FTP ...................................................................26
3.4.3 FTP access to storage media ...............................................................27
3.4.4 FTP firmware update ............................................................................27

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4 Maintenance and troubleshooting ............................................................................................28
4.1 Cleaning the device .............................................................................................28
4.2 Cleaning the printhead.........................................................................................29
4.3 Troubleshooting...................................................................................................30
4.4 Error messages ...................................................................................................31
4.5 Repairs ................................................................................................................32
4.6 Storage and disposal...........................................................................................32
A Appendix ..................................................................................................................................33
A 1 Ordering data.......................................................................................................33
A 2 Technical data .....................................................................................................36
A 3 Approvals and declarations .................................................................................38
A 4 Declaration of conformity.....................................................................................39
A 5 Index....................................................................................................................41

For your safety
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1 For your safety
Read this user manual carefully and keep it for future reference.
1.1 Identification of warning notes
1.2 Qualification of users
This user manual is addressed to persons, who are familiar with the relevant safety con-
cepts for handling electrical machines. The persons must be able to recognize dangers.
This symbol indicates hazards that could lead to personal injury.
There are three signal words indicating the severity of a potential injury.
DANGER
Indicates a hazard with a high risk level. If this hazardous situation is not
avoided, it will result in death or serious injury.
WARNING
Indicates a hazard with a medium risk level. If this hazardous situation is not
avoided, it could result in death or serious injury.
CAUTION
Indicates a hazard with a low risk level. If this hazardous situation is not avoided,
it could result in minor or moderate injury.
This symbol together with the NOTE signal word warns the reader of actions
that might cause property damage or a malfunction.
Here you will find additional information or detailed sources of information.

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1.3 Field of application of the product
The THERMOMARK CARD 2.0 is a thermal transfer printer for the industrial sector. The
printer can be used to print on plastic labels in card and sheet format.
With thermal transfer printing, heat causes the color layer of an ink ribbon to be transferred
onto the card material.
The result of the print depends essentially on the suitable combination of material and ink
ribbon. A low-quality ink ribbon can lead to premature wear on the printhead and result in a
poor print image. Use only print materials from Phoenix Contact.
You may only use the printer with Phoenix Contact materials which are intended for the
THERMOMARK CARD 2.0. The use of other materials can result in damage to the unit.
Do not use the device at locations where children may be present.
1.4 Safety notes
Life-threatening danger from mains voltage
Never open the housing of the device.
Risk of injury
If you operate the device with the cover open, rotating parts are exposed. The moving parts
can catch on loose clothing, jewelry or hair.
The device has openings that are large enough for a child's finger to fit through. Do not use
the device at locations where children may be present.
Danger of crushing from cover
Make sure you do not crush yourself with the cover.
Risk of burns
During operation, the printhead can get hot. Allow the printhead to cool down before you
change the ink ribbon or clean the printhead line.
Hazard to operational safety
Incorrect operation or modifications to the device can endanger your safety or damage the
device. Do not repair the device yourself. If the device is defective, please contact
Phoenix Contact.

For your safety
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Damage to the device
– Only operate the device in locations that are dust-free as far as possible, dry and pro-
tected against splashwater.
– Protect the device and materials from humidity, damp, and dirt.
– Do not expose the device to direct sunlight.
– The device is equipped with a wide range power supply unit for AC voltages between
100 V and 240 V. The electrical connection conditions must comply with the details on
the rating plate.
Radio interference
This is a Class A item of equipment (EN 55032). When using the equipment in residential
areas, it may cause radio interference. In this case, the operator is obligated to take appro-
priate measures.
Notes on the printhead
The printhead is the most sensitive part of your printer. Improper handling can damage the
printhead.
During printing, always make sure that there is no contamination on the material as this
could be pulled underneath the printhead. This can damage the printhead.
The ink ribbon must be at least 5 mm wider than the material. Direct contact between the
printhead and the material can lead to increased wear on the printhead.

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2 Starting up the printer
2.1 Unpacking and setup
Scope of supply
– Printer
– Mains cable
– USB cable
– THERMOMARK-RIBBON 110/50 ink ribbon
– Empty film core (possibly already mounted on the take-up hub)
– THERMOMARK CARD UCT-MAG 1 and THERMOMARK CARD US-MAG 1 maga-
zines
– UCT and US printing samples
– UCT-TM 6 and US-EMLP (85,6x54) materials
– Package of cotton buds for cleaning the printhead
– Data carrier with download link for the driver. The data carrier also contains this user
manual in several languages.
– User manual in German and English
Unpacking
• Check the device for damage which may have occurred during transport.
• Retain the original packaging for subsequent transport.
Unlocking the transportation safeguard
Figure 2-1 Unlocking the transportation safeguard
• Move the slider to the position.
Requirements for the installation location
• Place the device on a level surface.
When transporting the printer, you must remove the ink ribbon and the magazine.
NOTE: Damage to the device
Only operate the device in locations that are dust-free as far as possible, dry and protect-
ed against splashwater. Protect the device and materials from humidity, damp, and dirt.
Do not expose the device to direct sunlight.

Starting up the printer
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2.2 Overview of the device
Figure 2-2 Overview
1 Supply hub, for supplying the ink ribbon
2 Take-up hub, for winding the ink ribbon
3 Transportation safeguard
4 Printing unit
5 Compartment
2
1
3
5
4

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2.3 Connecting the device
Mains and computer connections
Figure 2-3 Connections on the rear of the device
1Power supply switch
2Mains socket
3SD card slot
4Two USB master interfaces for keyboard, scanner, USB memory device and WLAN
stick
5USB slave interface, full-speed, for connection to a computer
6Ethernet 10/100Base-T
7RS-232 interface
8USB master interface for keyboard, scanner, USB memory device, WLAN stick and
Bluetooth adapter
Errors can occur during operation due to insufficient or missing grounding. Make sure that
all devices and cables connected to the printer are grounded.
Before connecting or disconnecting devices or cables, switch off the printer and the con-
nected devices. USB connections can be established and disconnected when the printer is
switched on.
1
3
2
4
5
6
78

Starting up the printer
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2.3.1 Connecting the mains cable
The THERMOMARK CARD 2.0 is equipped with a wide range power supply unit for AC volt-
ages between 100 V and 240 V.
To comply with the electromagnetic compatibility regulations, you must attach the included
ferrite sleeve to the mains cable.
Figure 2-4 Connecting the mains cable
• Attach the supplied ferrite sleeve to the mains cable.
• Insert the mains cable into the socket of the device.
• Connect the mains cable to a socket.



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2.3.2 Connecting the printer via USB
A driver must be installed in order to operate the printer. You will find a link to the driver on
the data carrier included in the scope of supply. The driver can also be found on the Internet
at phoenixcontact.net/qr/1085267.
• Switch on the computer.
• Exit all programs that are currently running.
• Switch on the device.
• Connect the computer and device with the supplied USB cable.
• Download and install the driver software.
Following successful installation, an icon for the THERMOMARK CARD 2.0 appears in the
Windows “Devices and Printers” system folder.
• Open the marking software.
– CLIP PROJECT can be downloaded at phoenixcontact.net/qr/5146053.
– PROJECT complete can be downloaded at phoenixcontact.net/qr/1050453.
CLIP PROJECT marking • Open “File, Print setup...” and create a new device under “Thermo, THERMOMARK
CARD 2.0”.
• Set up the device in the marking software.
You can find CLIP PROJECT marking instructions at phoenixcontact.net/qr/5146040.
PROJECT complete
marking
• Open “File, Printer Configurations” and select the THERMOMARK CARD 2.0 printer in
the “New” field.
• Select the THERMOMARK CARD 2.0 from the field with available printers.
• Set up the device in the marking software.
NOTE: Malfunctions during operation due to insufficient or missing shielding
Ensure that all cables connected to the device are shielded.

Starting up the printer
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2.3.3 Connecting a printer via WLAN
Installing a WLAN stick
• Insert a WLAN stick into the USB interface to the left of the display.
Setting up the WLAN connection
• Activate the WLAN interface via the menu (see “Setting up WLAN” on page 21).
• Select Access Point. The search for available access points starts. The available ac-
cess points, including hidden access points, are shown on the display.
• Select the access point. To use a hidden access point, enter its SSID.
• Assign an IP address with subnet mask and gateway or select DHCP.
When you configure a WLAN connection via the website, do not change the “IP” and
“Gateway” parameters. Otherwise, the connection to the printer is interrupted.
• For protected networks, the network key is requested. Enter the network key. The con-
nection is established. The network name and IP address are displayed.
2.3.4 Connecting a printer via Ethernet
To connect a printer via the Ethernet interface, use a cable with RJ45 connectors and the
10Base-T or 100Base-T transmission standard. Use a shielded cable.
• Connect the printer to a network socket or a computer.
• Set up the Ethernet interface via the menu (see “Setting up Ethernet” on page 21).
When you configure a WLAN connection via the website, do not change the “IP” and “Gate-
way” parameters. Otherwise, the connection to the printer is interrupted.

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2.3.5 Switching on the device
Figure 2-5 Switching on the printer
• Before switching on the printer, unlock the transportation safeguard (see “Unpacking”
on page 8).
• Switch on the printer using the mains switch on the rear of the device.
The printer runs a system test. It indicates that it is ready for operation.
2.3.6 Creating print jobs
Create the print jobs using the CLIP PROJECT or PROJECT complete marking software.
The marking software can be used to create markings on the computer that are adapted to
the Phoenix Contact marking material.
Select the THERMOMARK CARD 2.0 as the output device there. You will be provided with
a list of materials that are suitable for this device.
– CLIP PROJECT can be downloaded at phoenixcontact.net/qr/5146053.
– PROJECT complete can be downloaded at phoenixcontact.net/qr/1050453.

Starting up the printer
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2.4 Inserting the material and printing
2.4.1 Inserting the ink ribbon
Figure 2-6 Feed path of the ink ribbon
Clean the printhead before inserting the ink ribbon (see “Cleaning the printhead” on
page 29).
Inserting the ink ribbon • Push the ink ribbon roll onto the supply hub (1) so that the color coating of the film faces
downwards during unwinding.
• The Phoenix Contact ink ribbon rolls for this printer have the color coating on the out-
side of the winding. Observe the unwinding direction shown in Figure 2-6. If the color
coating is positioned incorrectly, the film will stick to the printhead.
• Push the empty core of an ink ribbon roll onto the take-up hub (2).
• Guide the ink ribbon through the printing unit as shown in Figure 2-6.
• Secure the starting end of the ink ribbon centrally on the empty core of the ink ribbon
roll using adhesive tape. Observe the counterclockwise running direction of the take-up
hub.
• To tighten the feed path of the ink ribbon, turn the take-up hub counterclockwise.
21

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2.4.2 Inserting the magazine
Suitable material
–Magazine for:
– UCT material: THERMOMARK CARD UCT-MAG 1
– UM material: THERMOMARK CARD UM-MAG 1
– US material: THERMOMARK CARD US-MAG 1
• Move the compartment out. To do this, touch the button on the display.
• Place the magazine into the locators in the compartment.
• Lower the magazine until it is caught by the pins and rests on the compartment.
• Close the compartment using the button on the display.
Figure 2-7 Inserting the magazine
CAUTION: Danger of crushing
When the compartment is moved in and out, make sure that no parts of the body or ob-
jects are within the working range of the compartment.
UCT... UM... US...

Starting up the printer
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2.4.3 Starting a print job
• Before switching on the printer, unlock the transportation safeguard (see “Unlocking the
transportation safeguard” on page 8).
• Start a print job. You can also start a test print via the display (see “Test print” on
page 23).
The material to be inserted appears on the display. Depending on the default setting,
the compartment is moved out automatically (see “Compartment opens in case of print
job” on page 20).
• Move the compartment out, if necessary. To do this, touch the button on the dis-
play.
• Insert a magazine appropriate for the print job.
2.4.4 Inserting the material
• Insert the material in the magazine. Note the orientation of the material.
• You can print UCT, UM or US material even if one or more full strips are missing from
the card. However, do not insert material with incomplete strips.
• Close the compartment using the button on the display. The printer checks the
material.
If the material is inserted correctly, printing is started. Once printed, the compartment is
moved out again.
• Remove the material.
• Insert new material until the print job is complete.
• You can repeat the last printed page via the button on the display.
NOTE: Damage to the printhead
Make sure that the material is not contaminated in any way. The material must be free of
grease, fingerprints, and dust, and it must be dry.
The square markings in the corners of
the magazine and the material must
line up.
There are two pins of different length on
the bottom of the UM material. The long
pin must be on the left-hand side.
The material has two holes which fit
over the pins in the magazine. The
elongated hole must be on the left-
hand side.
UCT... UM... US...

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3 Operating the printer
3.1 Touch screen display
You can change the basic settings of the printer via the touch screen display, for example:
– Pause, continue or cancel print jobs
– Configure interfaces
– Set language and time
– Update the firmware
3.1.1 Operating the display
• To select a menu item, briefly touch the corresponding icon.
• Move your finger up and down the display to scroll through lists.
3.1.2 Changing the language
The language is set when the printer is started up. To select a different language later, pro-
ceed as follows:
Use only CLIP PROJECT or PROJECT complete software to modify print jobs.
• Touch this icon.
• Touch this icon.
• Touch this icon.
• Touch this icon.
• Touch the desired language.

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3.1.3 Start page
Not always are all icons visible. An icon is hidden if it is not used in the current printer status.
3.2 Operation via the menu
Call the menu
Repeat last page printed
Delete all print jobs
Open and close the compartment
Table 3-1 Menu structure
Menu Setting option Default
Printer information
Printer type, version number and firmware creation date, serial number of CPU, operating time, and
number of printed labels, printed length, IP and MAC addresses
–
Access to the storage medium
Can only be selected when an external storage medium is present
If a storage medium is inserted, the following directories are created on the storage medium: /fonts,
/images, /misc, /labels
–
Open saved print jobs from the /labels directory on the external storage medium
(SD card, USB stick) –
Copy files between different storage media (SD card, USB stick) –
Select default storage medium
Specify storage medium to be accessed via the interfaces and FTP management.
For other functions, all storage media can be selected but the default storage me-
dium is suggested first.
External storage media
– USB memory device
– SD cards
USB mem-
ory device

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Settings
Changing printing parameters
Setting the heat level
If the printing quality is inadequate, you can change the value. We recommend in-
creasing or reducing the heat level via the marking software first.
– CLIP PROJECT: at “File, Print setup...”
– PROJECT complete: at “File, Printer Configurations”
You will find the “Printer parameters” under THERMOMARK CARD 2.0.
Only change the setting in the printer after this has been done. This will result in an
additional increase or reduction.
0
Moving the print position horizontally
This can also be changed via the marking software.
– CLIP PROJECT: at “File, Print setup...”
– PROJECT complete: at “File, Printer Configurations”
You will find the “Printer parameters” under THERMOMARK CARD 2.0.
The values from the printer and the marking software are added. The possible set-
ting range in the printer is ±0.8 mm, maximum.
0.0 mm
Moving the print position vertically
This can also be changed via the marking software.
– CLIP PROJECT: at “File, Print setup...”
– PROJECT complete: at “File, Printer Configurations”
You will find the “Printer parameters” under THERMOMARK CARD 2.0.
The values from the printer and the marking software are added. The possible set-
ting range in the printer is ±1.5 mm, maximum.
0.0 mm
Compartment opens in case of print job
If you do not want the compartment to move out for a print job, deactivate this func-
tion. This applies, e.g., if you cannot see the compartment.
On
Repeat print by pressing the button
There are several setting options. You can repeat the same print job or query the
data again before.
Edit
Warning before end of ink ribbon
Switching the warning that the ink ribbon is almost at its end on/off
If the diameter of the ink ribbon roll falls below the value set here, a warning ap-
pears on the display.
The possible setting range is indicated on the display.
Off
Table 3-1 Menu structure
Menu Setting option [...] Default