Phonak Virto V User manual

User Guide
(V90/V70/V50/V30)

Wireless models
Phonak Virto V90-10 O
Phonak Virto V90-10
Phonak Virto V90-312
Phonak Virto V90-13
Phonak Virto V70-10 O
Phonak Virto V70-10
Phonak Virto V70-312
Phonak Virto V70-13
Phonak Virto V50-10 O
Phonak Virto V50-10
Phonak Virto V50-312
Phonak Virto V50-13
Phonak Virto V30-10 0
Phonak Virto V30-10
Phonak Virto V30-312
Phonak Virto V30-13
CE mark applied
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
2015
This user guide is valid for:
Note: Some of these products include BVST (Binaural VoiceStream TechnologyTM) and/or
Floating AntennaTM feature

3
Non wireless models
Phonak Virto V90-nano
Phonak Virto V90-10 NW O
Phonak Virto V70-nano
Phonak Virto V70-10 NW O
Phonak Virto V50-nano
Phonak Virto V50-10 NW O
Phonak Virto V30-10 NW O
CE mark applied
2015
2015
2015
2015
2015
2015
2015

5
Your hearing aid details
Model
cPhonak Virto V-nano
cPhonak Virto V-10 NW O
cPhonak Virto V-10 O
cPhonak Virto V-10
cPhonak Virto V-312
cPhonak Virto V-13
Battery type
10
10
10
10
312
13
If no box is checked and you do not know the
model of your hearing aid, please ask your hearing
care professional.
Your hearing care professional:

Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years
of listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
Download the Phonak Support App
To have an individual and interactive user guide
always with you, download the Phonak Support App
on your mobile device. For more information please
visit: www.phonak.com/supportapp

Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Volume control
10. Adjusting Virto V-nano with Phonak MiniControl
Further Information
11. Care and maintenance
12. Wireless accessories
13. Service and warranty
14. Compliance information
15. Information and description of symbols
16. Troubleshooting
17. Important safety information
18. Important information: Cell phones
19. For the US market only, complies with the FDA
regulations
20. Important notice for Prospective Noise Generator
users
8
10
12
13
14
16
17
19
20
21
23
26
29
31
35
38
40
47
49
53

8
1. Quick guide
Left & right hearing aid markings
Changing batteries
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Remove the
sticker from the
new battery.
Left Right
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
1 2 3

9
On/O
Push button
Volume control
Models with this option only:
The push button on your hearing aid
can have various functions.
Models with this option only:
To increase the volume, turn the
volume control forwards. To decrease
the volume, turn the volume control
backwards.
OOn

10
2. Parts of the hearing aid
The pictures below show the models described in this user
guide. You can identify your personal model by:
• Checking “Your hearing aid details” on page 5.
• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.
Virto V-nano, V-10 O and V-10 NW O
Custom made
shell
Battery door
Push button
(optional)
Removal handle
Sound output / wax protection system

11
Virto V-10
Custom made
shell
Battery door
Volume control
(optional)
Push button
Removal handle
Sound output / wax protection system
Virto V-312
Virto V-13
Battery door
Push button
Sound output /
wax protection system
Custom made shell
Volume control
(optional)
Battery door
Custom
made shell
Push button
Sound output / wax protection system
Volume control
(optional)

12
3. Left & right hearing aid markings
There is a red or blue marking to tell you if it is a left or a
right hearing aid. The color mark is located on the shell
(text printed in red or blue), or shell is colored
red or blue.
Blue marking for left hearing aid.
Red marking for right hearing aid.

13
4. On/O
The battery door is also the on/o switch.
1
2
Closed battery door =
hearing aid is on
Opened battery door =
hearing aid is o
When you switch on the hearing aid you may hear
a start-up melody.

14
5. Batteries
Remove the
sticker from the
new battery.
Open the
battery door.
Place battery in the
battery door with the
“+” symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
If it is dicult to close the battery door: Check that
the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
1 2 3

15
Model
Phonak Virto
V-nano
V-10 NW O
V-10 O, V-10
V-312
V-13
Zinc air
battery
size
10
10
10
312
13
Color
marking on
package
yellow
yellow
yellow
brown
orange
IEC
code
PR70
PR70
PR70
PR41
PR48
ANSI
code
7005ZD
7005ZD
7005ZD
7002ZD
7000ZD
Replacement battery
This hearing aid requires zinc-air batteries. Identify the
correct battery size (10, 312 or 13) by:
• Checking “Your hearing aid details” on page 5.
• Checking the marking on the inner side of the
battery door.
• Checking the following table.
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
17.2 for further information on product safety.

16
6. Putting on the hearing aid
(all models)
1
Take your hearing aid up
to your ear and place the
ear canal part into your
ear canal.

17
7. Removing the hearing aid
7.1 Removing the hearing aid with a removal handle
1
Hold the removal handle
and carefully pull the
hearing aid up and out
of the ear.

18
1
2
Put your thumb behind your
lobe and gently press your ear
upward to push the hearing aid
out of the canal. In order to help
it along, make chewing
movements with your jaw.
Grasp the protruding hearing aid
and remove it.
7.2 Removing the hearing aid without a
removal handle

19
8. Push button
Models with this
option only:
The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid, which is
indicated in your
individual “Hearing aid
instructions”. Please ask
your hearing care
professional for this
printout.

20
9. Volume control
Models with this
option only:
To increase the volume,
turn the volume control
forwards. To decrease the
volume, turn the volume
control backwards. The
volume control can be
disabled by the hearing
care professional.