Phonak iCom User manual

iCom™
U er Guide

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Content
Welcome 6
Description 8
iCom accessories 9
Getting Started 10
Charging the battery 10
Operating time 12
Battery status 13
Turning your iCom ON or OFF 13
Wearing your iCom 14
Indicators cover 16
Introduction to Bluetooth 17
What is Bluetooth? 17
What Bluetooth devices
can I use with my iCom? 17
Bluetooth device compatibility 18
Bluetooth operating range 19
Using a Bluetooth device 20

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Content
Setting up Bluetooth devices 21
Pairing with your mobile phone 21
Connecting your mobile phone 23
Pairing and connecting iCom with a Bluetooth
transmitter 24
Pairing and connecting iCom with a Personal
Computer (PC) 26
Deleting Bluetooth pairings 28
Using your iCom with your mobile phone 29
How your iCom interacts with your
mobile phone 29
Speaking into your iCom 31
Moving out of Bluetooth range 32
Incoming calls 32
Accepting incoming calls 33
Rejecting incoming calls 34
Making a call 34
Last number redial, Voice dialing 36
Ending a call 37
Using cordless phones (DECT) or older phones
with “Headset” profile only 38
Using audio devices and FM 40
Streaming priorities 40

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Connecting via audio cable (3.5 mm jack) 41
Connecting via Bluetooth 42
Connecting an FM system 43
Start streaming 45
Pause streaming 45
Stop streaming 46
Streaming interruptions 47
Reset button 48
Indicators 50
Important information 56
Maintenance and care 56
Safety notice 57
Important points 58
Troubleshooting 62
Service and warranty 68
Declaration of conformity 69

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Congratulations on choosing the iCom from Phonak.
iCom expands the ways in which you hear your world
by wirelessly connecting your hearing instruments to
your TV, mobile phone, portable MP3 player, personal
computer and many other devices.
Please read this manual carefully to benefit from
all the features of your iCom. Ask your hearing care
professional if you have any questions.
For further information, please visit the Phonak
website www.phonak.com.
Phonak – life is on
For your safety, carefully read the chapter
Important information, on pages 56 – 67.
Welcome

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What is the iCom?
iCom is the bridge between your hearing instruments
and audio devices:
• It can wirelessly receive audio from Bluetooth-
enabled devices such as mobile phones and
personal computers.
• Using Bluetooth adapters, the iCom can wirelessly
receive audio from devices such as your home
stereo and telephone.
• It can also connect many devices – such as
portable MP3 players and radios – via a standard
audio jack.
• iCom is also compatible with Phonak’s range of
FM receivers via Europlug input.
iCom wirelessly streams the received audio signal to
your hearing instruments so that you can use these
devices easily and seamlessly.
You can concurrently connect multiple audio
devices to your iCom. The audio sources are
automatically prioritized. Refer to page 40 for
more information.

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De cription








Buttons
ON/OFF button
Main button
Bluetooth pairing button
Reset button
Inputs
Audio input (3.5 mm jack)
FM input (Europlug)
Charging input (mini-USB)
Microphone openings
Indicators
Battery indicator
Audio streaming indicator
Bluetooth indicator
Other
Neckloop

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• Audio cable, 1 m (3 ft)
• USB cable, 3 m (10 ft)
• Power supply
• Phonak TVLink base station
Contents may vary depending on country.
iCom acce orie

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Charging the battery
Your iCom has an internal, rechargeable battery.
To charge it, plug in the charging cable as shown in
the picture below. Then plug the other end of the
charging cable into a power outlet.
For safety reasons, recharge the battery only with
chargers supplied by Phonak or by USB-Certified
chargers > 500mA
Getting Started

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During the charging process, the battery indicator
will light orange. Once the battery is fully charged, the
indicator will turn green.
Charging an empty battery typically takes about
90 minutes. It is safe to leave the charger connected
overnight—the battery cannot be overcharged.
When charging your iCom for the first time, leave
it to charge for at least three hours, even if the
battery indicator turns green earlier.
A new battery’s full performance is achieved only
after two or three complete charge and discharge
cycles.

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Getting Started
Operating time
Battery consumption and the operating time of the
iCom depends greatly on the usage of the device.
Your iCom battery can be charged hundreds of
times. If the operating time of your iCom reduces
substantially, please contact your hearing care
professional.
Non stop duration
when battery fully
charged
30 hours
5 hours
11 hours
10 hours
Use case
iCom switched on,
Bluetooth on stand-by
Telephone usage
or streaming via Bluetooth
Audio streaming via cable
Streaming via FM system

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Battery status
While turned ON, your iCom indicates the battery
status on the battery indicator as follows:
• reen, slow flash 컄Battery level is high
• Orange, medium flash 컄Battery level is moderate
• Red, fast flash 컄Battery level is low
Audible beeps in your hearing instruments will alert
you when the iCom battery is getting low.
Once the fast, red flashing starts, you will be able
to talk on your phone for half an hour, but you should
recharge the battery as soon as possible.
Turning your iCom ON or OFF
To turn ON your iCom, press and hold the ON/OFF
button as shown in figure for about a second until
you see the battery indicator turn on as shown in
figure . Release the ON/OFF button. Once your iCom
is fully operational, the battery indicator will be
colored and flash according to the current battery
charge as described above.

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Getting Started
To turn OFF your iCom, press and hold the ON/OFF
button for about two seconds until you see the battery
indicator turn red.
Wearing your iCom
To put your iCom around your neck, open the neckloop
by unplugging it as shown in the picture below.



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Plug in the neckloop as shown below. This will activate
the built-in antenna and is necessary for the iCom to
communicate with your hearing instruments.
After switching iCom ON, it automatically
recognizes your Phonak wireless hearing
instruments.
In cases of conflicts with other hearing
instr ments the hearing care professional may
give iCom a fixed gro ping to yo r hearing
instr ments. Ask yo r hearing care professional
for more details.

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Indicators cover
If you prefer to hide the indicators, engage the
indicator cover as shown below.
Indicators visible
Indicators covered
Getting Started

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Introduction to Bluetooth
What is Bluetooth?
Bluetooth provides a way for devices like mobile
telephones, laptops and personal computers to
communicate wirelessly.
Your iCom supports Bluetooth to allow audio to be
wirelessly received from many different audio devices
and transmitted to your hearing instruments. For
example, you can receive mobile phone calls directly
to your hearing instruments or listen to music from
your PC.
For further information about Bluetooth, visit
www.bluetooth.org.
What Bluetooth devices can I use with my iCom?
First, check whether the device you wish to use is
Bluetooth-enabled: Look for the following symbol on
the device or in its user guide.
Second, the possible applications on a Bluetooth-
enabled device is defined by “profiles”. The device you

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wish to use with your iCom must support the
appropriate Bluetooth profiles. These differ depending
on what you want to do with your iCom:
• To receive mobile phone calls your mobile phone
must support either the “Handsfree” or “Headset”
profile.
• To listen to stereo music from your mobile phone or
PC, it must support the “A2DP” / “Stereo Headset”
profile.
Look for these informations in your mobile phone's
user guide or via the compatibility guide on
icom.phonak.com
Bluetooth device compatibility
If a problem occurs in the connection between your
device and your iCom, or if you are uncertain regarding
your device’s Bluetooth capabilities, please consult
your device’s user guide or ask the manufacturer.
Introduction to Bluetooth

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Bluetooth operating range
Your iCom supports Bluetooth operation up to a range
of 10m(30 ft). Line-of-sight between your iCom and
other device is not required. However, the following
factors may affect the range achieved:
• Interference in the environment may reduce
the operating range of Bluetooth.
• The Bluetooth device with which you are
connecting may support a more limited range
than the 10msupported by the iCom.
If your Bluetooth device moves out of range of your
iCom and has an active audio connection, this
connection will be terminated. If the device is then
moved back into range of your iCom, it may or
may not resume streaming to your hearing instruments.
This depends on the device.

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Using a Bluetooth device: pairing and connecting
If your device is Bluetooth-enabled and supports the
appropriate profiles, it can communicate with the
iCom only after completing two simple procedures:
Pairing and connecting.
The pairing procedure allows you to control which
Bluetooth devices are permitted to communicate with
each other. It needs to be completed only once for
each device you wish to use with your iCom. The pairing
procedure is described in detail for each of the
Bluetooth device types in the sections which follow.
Once a device is permitted to communicate with the
iCom by the pairing procedure, the connection
procedure configures the device to actually output
its audio signal over the Bluetooth connection. This
procedure is also described in the sections which follow.
Some Bluetooth devices perform the connection
procedure automatically after pairing.
Introduction to Bluetooth