Phonak Bolero Q90-M312 User manual

Phonak Bolero Q
User Guide

2
Contents
1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the rst time 6
2.1 Hazard warnings 6
2.2 Information on product safety 9
3. Hearing aid description 11
4. Step-by-step instructions for using
the hearing aid 16
Step 1. Getting to know your hearing aid 16
Step 2. Battery preparation 19
Step 3. Inserting the battery 20
Step 4. Turning on the hearing aid 21
Step 5. Inserting the hearing aid 22
Step 6. Adjusting the volume control
behind the ear 28
Step 7. Selecting the hearing program
behind the ear 30
Step 8. Removing the hearing aid 31

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Step 9. Turning off the hearing aid 33
Step 10. Changing the battery 33
Step 11. Changing the battery in hearing aids
with a secured battery compartment 34
5. Care and maintenance 36
6. Troubleshooting 39
7. Wireless Accessories and FM systems 41
7.1 Wireless accessories 41
7.2 FM systems 42
8. Service and warranty 44
9. Compliance information 46
10. Information and description of symbols 49

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This user guide is valid for:
Wireless models
Phonak Bolero Q90-M312
Phonak Bolero Q90-M13
Phonak Bolero Q90-P
Phonak Bolero Q90-SP
Phonak Bolero Q70-M312
Phonak Bolero Q70-M13
Phonak Bolero Q70-P
Phonak Bolero Q70-SP
Phonak Bolero Q50-M312
Phonak Bolero Q50-M13
Phonak Bolero Q50-P
Phonak Bolero Q50-SP

0459
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Your new hearing aid is a premium Swiss quality product.
It was developed by Phonak, one of the world‘s leading
companies in hearing technology. Your hearing aid offers
the most modern digital hearing technology currently
available on the market.
Please read these user instructions thoroughly in order to
benefit from all the possibilities your new hearing aid has
to offer. With proper use and care, you will be able to
enjoy your hearing aid for many years to come.
If you have any questions, please consult your hearing
care professional.
Phonak - life is on www.phonak.com
1. Welcome

6
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
2.1 Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
!Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.
2. Important safety information

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!Do not use the hearing aids in explosive areas (mines
or industrial areas with danger of explosions).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children, mentally challenged
people and pets. If batteries are swallowed, consult
your physician immediately!
!If you feel pain in or behind your ear, if it is inflamed,
if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
!Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.

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!The hearing aid contains small parts that can cause
choking, if swallowed by children. Keep out of reach
of children, mentally challenged people and pets.
If swallowed, consult a physician or hospital
immediately.
!External devices may only be connected if they have
been tested in accordance with corresponding
IECXXXXX standards. Only use accessories approved
by Phonak AG, to avoid any electrical shock.
2. Important safety information

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2.2 Information on product safety
IFor your M312, P and SP hearing aid only: Never
immerse your hearing aid in water! Protect it from
excessive moisture. Always remove your hearing aid
before showering, bathing, or swimming, as the
hearing aid contains sensitive electronic parts.
IFor your M13 hearing aid only: Your hearing aid
is resistant to water, sweat and dust under the
conditions listed in chapter 5. After exposure to any
of these elements the hearing aid must be cleaned
and dried, as the hearing aid contains sensitive
electronic parts.
IProtect your hearing aid from heat (never leave it
near a window or in the car.) Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.
IWhen you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry

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your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid skin irritation. You can return used
batteries to your hearing care professional.
IRemove the battery if you are not using your hearing
aid for a long period of time.
IX-ray radiation (e. g. CT scans, MRI scans) may
adversely affect the correct functioning of your
hearing aids. We recommend that you remove them
before undergoing X-ray procedures and keep them
outside the room.
IDo not use your hearing aid in areas where electronic
equipment is prohibited.
2. Important safety information

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The following user instructions describe different hearing
aid models: The M312, M13, P and SP hearing aids.
The different hearing aids can be adapted with a variety
of earmolds.
On the following pages use the labeled drawings to
identify the hearing aid and the earmold that you use.
The following table shows what battery you need for your
hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
M312 312 (brown) PR41 7002ZD
M13 13 (orange) PR48 7000ZD
P 13 (orange) PR48 7000ZD
SP 13 (orange) PR48 7000ZD
3. Hearing aid description

c
def
g
h
b
a
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P and SP models
Option A: with classic earmold
a Right or left indicator (right=red, left=blue), placed in
the battery compartment
b Battery compartment with ON/ OFF switch
c Volume control
d Program button
e Microphone inputs
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)
3. Hearing aid description

a
b
c
a
d
e
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P and SP models
Option B: with dome Option C: with SlimTip
a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle

d
b
cf
g
e
a
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M312 and M13 model
Option A: with classic earmold
a Right or left indicator (right=red, left=blue), placed in
the battery compartment
b Battery compartment with ON/OFF switch
c Program button or volume control
d Microphone inputs
e Hook / sound output
f Hearing tube
g Classic earmold (detachable)
3. Hearing aid description

a
b
c
a
d
e
15
M312 and M13 model
Option B: with dome Option C: with SlimTip
a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle

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The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you
to feel and operate the controls later on when wearing
the hearing aid.
4. Step-by-step instructions for using
the hearing aid

Increase volume
Decrease volume
Fig. 1a
Program button
Fig. 1b
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P and SP models
To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).
In order to change a hearing program, press the program
button displayed (Fig. 1b).

Left hearing aid Right hearing aid
Fig. 1c
Decrease
volume
Increase
volume
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M312 and M13 models
Your hearing care professional can configure the push
button as either a volume control or a program selector.
To increase the volume, press the button on your right
hearing aid. To decrease the volume, press the button on
your left hearing aid (Fig. 1c).
4. Using the hearing aid

Fig. 1d
Fig. 2
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In order to change a hearing program, press the button
(Fig. 1d).
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.

Fig. 3a Fig. 3b
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Step 3. Inserting the battery
Take the hearing aid in your hand and open
the battery door (Fig. 3a). Insert the battery so that you
see the + symbol on the battery (Fig. 3b).
4. Using the hearing aid