Phonak Baseo Q15 User manual

Phonak BaseoTM Q
Q15, Q10, Q5
User Guide
029-0298-02/V3.00/2016-02/FO Printed in Switzerland © Phonak AG All rights reserved
Manufacturer:
Phonak AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
Your hearing care professional:

1. Welcome 5
2. Important safety information:
Please read before operating your hearing
aid for the rst time 6
Hazard warnings 6
Information on product safety 9
3. Hearing aid description 12
4. Step-by-step instructions for using
the hearing aid 17
Step 1. Getting to know your hearing aid 17
Step 2. Battery preparation 19
Step 3. Inserting the battery 20
Step 4. Turning on the hearing aid 22
Step 5. Inserting the hearing aid 24
Step 6. Adjusting the volume control
behind the ear 28
Step 7. Selecting the hearing program
behind the ear 29
Step 8. Removing the hearing aid 30
Contents
Step 9. Turning o the hearing aid 32
Step 10. Changing the battery 32
5. Care and maintenance 33
6. Troubleshooting 35
7. Wireless accessories description 37
8. Service and warranty 39
9. Compliance information 41
10. Information and description of symbols 42
2 3

4 5
Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that
you understand and get the best out of your hearing aids.
For more information about features and benefits, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
1. Welcome
This user guide is valid for:
Non wireless models CE mark applied
Phonak Baseo Q15-M 2013
Phonak Baseo Q15-P 2013
Phonak Baseo Q15-SP 2013
Phonak Baseo Q15-UP 2016
Phonak Baseo Q10-M 2013
Phonak Baseo Q10-SP 2013
Phonak Baseo Q5-M 2013
Phonak Baseo Q5-SP 2013

6 7
Please read the information on the following pages
before using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does
not permit a user to attain full benefit from it. The use of
a hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
2.1 Hazard warnings
!The intended use of hearing aids is to amplify and
transmit sound to the ears and hereby compensate
for impaired hearing. The hearing aids (specially
programmed for each hearing loss) must only be used
by the intended person. They should not be used by
any other person as they could damage hearing.
!Changes or modifications to the hearing aid that
were not explicitly approved by Phonak are not
permitted. Such changes may damage your ear or the
hearing aid.
!Do not use the hearing aids in explosive areas (mines
or industrial areas with danger of explosions, oxygen
rich environments or areas where flammable
anesthetics are handled).
!Hearing aid batteries are toxic if they are swallowed!
Keep out of reach of children, mentally challenged
people and pets. If batteries are swallowed, consult
your physician immediately!
!If you feel pain in or behind your ear, if it is inflamed,
if skin irritation or accelerated accumulations of ear
wax occur, please check with your hearing care
professional or physician.
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the ear.
In the unlikely case that the dome does get stuck in
your ear canal, it is strongly recommended to see a
physician for safe removal.
!Hearing programs in the directional microphone mode
reduce background noises. Please be aware that
warning signals or noises coming from behind, e. g.
cars, are partially or entirely suppressed.
2. Important safety information

8 9
2. Important safety information
!Hearing instruments should not be fitted with domes
/ wax protection systems when used by clients with
perforated eardrums, inflamed ear canals or otherwise
exposed middle ear cavities. In these cases, we
recommend the use of a custom earpiece. In the
unlikely case that any part of this product should
remain in the ear canal, it is strongly recommended
to see a medical specialist for safe removal.
!This hearing aid is not for children below 36 months.
It contains small parts that can cause choking, if
swallowed by children. Keep out of reach of children
and mentally challenged people or pets. If swallowed,
consult a physician or hospital immediately.
!Do not make a wire connection from your hearing aid
to any external audio sources like radio etc. That
could cause injuries on your body (electric shock).
!The following is only applicable for persons with
active implantable medical devices (i.e. pacemakers,
defibrillators, etc.):
SKeep magnets (i.e. battery handling tool, EasyPhone
magnet, etc.) at least 15 cm (6 inches) away from
the active implant.
SYou are not permitted to use wireless accessories
for your hearing aids. Ask your hearing care
professional for details.
SIf using a Phonak wireless accessory, consult the
“Important safety information” section of your
wireless accessory user guide for more information.
2.2 Information on product safety
IPhonak hearing aids are water resistant and not
waterproof. They are designed to withstand normal
activities and occasional accidental exposure to
extreme conditions. Never immerse your hearing aid
in water! Phonak hearing aids are not specifically
designed for extended periods of water submersion
on a continual basis, that is worn in activities such as
swimming or bathing. Always remove your hearing
aid before these activities, as the hearing aid contains
sensitive electronic parts.
INever wash the microphone inputs. Doing so could
cause it to lose its special acoustic features.

10 11
2. Important safety information
SMedical or dental examinations with X-ray
(also CT scan)
SMedical examinations with MRI/NMRI scans,
generating magnetic fields
Hearing aids don’t need to be removed when passing
security gates (airports etc.). If X-ray is used at all, it will
be in very low doses, and will not affect the hearing aids.
IDo not use your hearing aid in areas where electronic
equipment is prohibited.
IProtect your hearing aid from heat (never leave it
near a window or in the car.) Never use a microwave
or other heating devices to dry your hearing aid. Ask
your hearing care professional about suitable drying
methods.
IThe dome should be changed every three months or
when it becomes stiff or brittle. This is to prevent the
dome from detaching from the tube spout during
insertion into or removal from the ear.
IWhen you are not using your hearing aid, leave the
battery compartment open so that any moisture can
evaporate. Make sure that you always completely dry
your hearing aid after use. Store the hearing aid in a
safe, dry and clean place.
IDo not drop your hearing aid! Dropping onto a hard
surface can damage your hearing aid.
IAlways use new batteries for your hearing aid. In case
a battery is leaking, replace it immediately with a
new one to avoid any skin irritation. You can return
used batteries to your hearing care professional.
ISpecial medical or dental examinations including
radiation described below, may adversely affect the
correct functioning of your hearing aids. Remove and
keep them outside the examination room/area before
undergoing:
IThe batteries used in these hearing aids should not
exceed 1.5 Volts. Please do not use silver-zinc or
Li-ion (lithium-ion) rechargeable batteries as these
may cause severe damage to your hearing aids. The
table in chapter 3 explains exactly which type of
battery your particular hearing aids require.
IRemove the battery if you are not using your hearing
aid for a long period of time.

12 13
3. Hearing aid description
The following user instructions describe different hearing
aid models: The M, P, SP and UP hearing aids.
The different hearing aids can be adapted with a variety
of earmolds. On the following pages use the labeled
drawings to identify the earmold that you use.
The following table shows what battery you need for your
hearing aid model.
Model Zinc air battery size IEC ANSI
(marking on package) code code
M 13 (orange) PR48 7000ZD
P 13 (orange) PR48 7000ZD
SP 13 (orange) PR48 7000ZD
UP 675 (blue) PR44 7003ZD
Please ensure you use the correct type of battery in your
hearing aids (zinc-air). Please also read chapter 2.2 for
further information on product safety.
ef
g
a
b
c
d
h
M, P and SP model
Option A: with classic earmold
a Right or left indicator (right=red, left=blue)
b Battery compartment with ON/OFF switch
c Volume control
d Program button
e Microphone inputs
f Hook / sound output
g Hearing tube
h Classic earmold (detachable)

e
a
a
b
cd
M, P and SP model
Option B: with dome Option C: with SlimTip
a Hearing tube
b Earmold: Dome (detachable)
c Retention
d Earmold: SlimTip (detachable)
e Removal handle
3. Hearing aid description
14 15
c
d
e f
g
h
b
a
UP model
Option A: with classic earmold
a Right or left indicator (right=red, left=blue)
b Battery compartment with ON/OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather
Protector
f Hook/sound output
g Hearing tube
h Classic earmold (detachable)

UP model
Option B: Power SlimTube with classic earmold
a Right or left indicator (right=red, left=blue)
b Battery compartment with ON/OFF switch
c Volume control
d Program button
e Microphone inputs with Wind and Weather
Protector
f Power SlimTube
g Classic earmold (detachable)
3. Hearing aid description
c
d
e f
g
b
a
16 17
The following chapter provides step-by-step instructions
on how to use your hearing aid. Please follow these steps
carefully. In the drawings, the parts that are particularly
important for each step are shown in green.
Step 1. Getting to know your hearing aid
Take the hearing aid in your hand and try out the
hearing aid controls. This will make it easier for you
to feel and operate the controls later on when wearing
the hearing aid.
4. Step-by-step instructions for using
the hearing aid

Fig. 1a
Increase volume
Decrease volume
Fig. 1b
Program button
To increase the volume, press the volume control
upwards. To decrease the volume, press the volume
control downwards (Fig. 1a).
In order to change a hearing program, press the program
button displayed (Fig. 1b).
Fig. 2
Step 2. Battery preparation
Remove the protective foil from the new battery (Fig. 2).
Wait for two minutes before inserting to activate the
battery.
18 19
4. Using the hearing aid

Fig. 3a Fig. 3b
Step 3. Inserting the battery
Take the hearing aid in your hand and open the battery
door (Fig. 3a). Insert the battery so that you see the
+ symbol on the battery (Fig. 3b).
Fig. 4
20 21
4. Using the hearing aid
Step 4. Turning on the hearing aid
Switch on the hearing aid by closing the battery
compartment (Fig. 4).
IOpen and close the battery compartment gently
and carefully.
ICheck if you feel resistance when closing the
battery compartment. Check to make sure the
battery is correctly inserted and in the correct
direction. If the battery is inserted the wrong way,
the hearing aid will not work and the battery
compartment can be damaged.

Fig. 5a
Step 5.1 Identifying the hearing aid for the right and
left ear
Side indicator:
right = red
left = blue
M, P and SP models UP models
22 23
The hearing aid is now switched on. It can take a few
seconds before it starts. (When you wear the hearing aid,
you will hear an acoustic signal).
Step 5. Inserting the hearing aid
This step shows you how to correctly insert the hearing
aid. The instructions apply for all hearing aid models. The
type of earmold determines how the hearing aid is
inserted.
IEach hearing aid is individually programmed for
your right or left ear. For the first step identify
right and left so you will be able to insert your
hearing aid in the correct ear.
4. Using the hearing aid

Fig. 5b Fig. 5c Fig. 5d
24 25
Step 5.2 Inserting the hearing aid with classic earmold
Before inserting the earmold, check that the earmold
tube is slided over the hearing aid hook correctly. With
your right hand, take your earmold for the right ear (red
mark on the hearing aid, see step 5.1) between your
thumb and forefinger (Fig. 5b).
Take the earmold up to your ear (Fig. 5b). Place the ear
canal part of the earmold into your ear canal (see the
part circled in green (Fig. 5b). Next place the hearing aid
behind your ear (Fig. 5c). Then insert the upper part of
the earmold into the upper part of the bowl of your ear.
4. Using the hearing aid
Fig. 5e
If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
earmold until it fits correctly.
Check the fit by running your finger over the bowl of the
ear. You know it fits correctly if, when doing so, you feel
the contour of the bowl of the ear and not the hearing
aid (Fig. 5e). In the beginning, please use a mirror to
check.
You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).
Step 5.3 Inserting the UltraPower hearing aid with Power
SlimTube with classic earmold.
Follow the instructions in Step 5.2, as this procedure is
identical.

Fig. 5f Fig. 5g Fig. 5h
26 27
Step 5.4 Inserting the hearing aid with a dome
Before inserting the dome, check that it is correctly
attached to the tube (dome length is completely sliced
over the tube). With your right hand, place the right
hearing aid (red mark on the hearing aid, see step 5.1)
behind your right ear (Fig. 5f). Take the hearing tube
between your thumb and forefinger. Insert the dome deep
enough into the ear canal so that the hearing tube lies
flat on your ear (Fig. 5g). If your hearing aid has a
retention cord, then press it into the bowl of the ear in
order to retain the dome in the ear canal (Fig. 5h).
4. Using the hearing aid
If you have problems inserting the hearing aid, use your
other hand to gently pull your earlobe downwards. This
opens the ear canal a little more and you can rotate the
dome until it fits correctly.
You have now successfully inserted the right hearing aid.
Now insert your left hearing aid in the same way (marked
in blue, see step 5.1).

28 29
Fig. 6
Increase volume
Decrease volume
Step 6. Adjusting the volume control behind the ear
To increase the volume press the volume control upwards.
To decrease it, press the volume control downwards using
your forefinger. Use your thumb to lightly support the
hearing aid (Fig. 6).
4. Using the hearing aid
Fig. 7
Step 7. Selecting the hearing program behind the ear
In order to select or change a hearing program, press the
program button displayed (Fig. 7).
If you press it again, you change to the next program.
A signal indicates the change. A signal tone can only be
easily heard if you have turned on the hearing aids and
you are wearing it correctly behind the ear.

Fig. 8c
30 31
Fig. 8a
Fig. 8b
Step 8. Removing the hearing aid
Step 8.1 Removing the hearing aid with classic earmold
Take the hearing aid behind your ear (do not touch the
tube!) and lift it above the upper part of your ear and
then gently let go (Fig. 8a).
Use your thumb and forefinger to grasp the earmold in
your ear (not the tube!) and gently remove it from your
ear (Fig. 8b).
4. Using the hearing aid
Step 8.2 Removing the hearing aid with a dome
Grasp the hearing aid by the hearing tube and carefully
remove it from your ear (Fig. 8c).
!In very rare cases, the dome can remain in your ear
canal when removing the hearing tube from the
ear. In the unlikely case that the dome does get
stuck in your ear canal, it is strongly recommended
to see a physician for safe removal.

32 33
Fig. 9
Step 9. Turning off the hearing aid
You can turn off your hearing aid by opening the battery
compartment (Fig. 9).
Step 10. Changing the battery
Your hearing aid will indicate with a double beep, that
the battery soon needs to be changed. You typically have
up to 30 minutes to change the battery, however this can
differ and might be considerably shorter. We recommend
that you always keep a spare battery on hand.
4. Using the hearing aid 5. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specifications as a guideline:
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.

34 35
Daily
Inspect the earmold (dome or SlimTip) and tube for
earwax and moisture deposits. Clean the surfaces with a
lint-free cloth. Never use cleaning agents such as
household detergents, soap, etc. for cleaning your hearing
aid. It is not recommended to rinse these parts with
water, risk for lodging in the tube. If you need to clean
your hearing aid intensively, ask your hearing care
professional for advice and information on filters or
drying capsules.
Weekly
Clean the earmold (dome or SlimTip) with a soft, damp
cloth or with a special cleaning cloth for hearing aids. For
more in depth maintenance instructions or for more than
basic cleaning, please see your hearing care professional.
Monthly
Inspect your hearing tube for color changes, hardening, or
cracks. In the case of such changes, the hearing tube has
to be replaced. Please see your hearing care professional.
5. Care and maintenance 6. Troubleshooting
Hearing aids sound softer than usual / no sound
First check whether you can adjust and make the sound
louder with the volume control. Then check the hearing
tube and earmold for earwax residue and clean if
necessary. Check whether the battery is correctly inserted
and properly fitted, adjust the fit if necessary. If there is
no improvement, change the battery. If the problem
persists, contact your hearing care professional.
Battery discharges too quickly
Insert a new battery and make note of exactly how long
it lasts. Contact your hearing care professional with this
information, they will be able to help and advise you.
Crackling or buzzing noises
Check the hearing tube and earmold for earwax residue.
Check the hearing tube for damage (color changes,
hardening or cracks) and contact your hearing care
professional if necessary for replacement.
Whistling
Check whether the earmold is correctly and firmly fitted.
If this is the case, but the problem persists, please consult
with your hearing care professional.

Phonak provides a range of wireless accessories that
extend the capabilities of your hearing aids in selected
situations such as watching TV, talking on the phone
and communicating in noise over distance.
Communication in noise over distance
Roger/FM accessories help communication in noise over
distance by wirelessly sending the speaker's voice
directly to your hearing aids. Roger/FM include both a
microphone and receiver. Some Roger/FM microphones
also support input from audio sources via Bluetooth®
or cable.
Microphone: worn or placed close to the speaker, or
connected to the audio source, directly transmits the
sound to your receiver without disruptive background
noises.
Receiver: attached to your hearing aids and worn behind
the ear or worn on your body using a neckloop.
7. Wireless accessories description
36 37
Pain or inflammation in your ear
Remove the hearing aid and consult with your hearing
care professional. If the problem is serious, please contact
your physician.
6. Troubleshooting

* Some Roger/FM microphones also support input from
audio sources via Bluetooth® or cable.
Behind-the-ear
receiver option
Body-worn receiver option
Microphone *
38 39
7. Wireless accessories description
8.1 Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the local
warranty.
8.2 International warranty
Phonak offers a one year limited international warranty,
valid starting from the date of purchase. This limited
warranty covers manufacturing and material defects in
the hearing aid itself, but not accessories such as
batteries, tubes, earmolds, external receivers. The
warranty only comes into force if a proof of purchase
is shown.
The international warranty does not affect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
8. Service and warranty