Physio Control LPCR2 User manual

Title
LPCR2 Service Process Work Instruction
Page
1 of 23
Doc Type
Service Process Document
Doc ID
3323299
Doc Rev
C
Doc State
Released
State Date
2/26/2020
Ref. Product DMR:
Ref. PFMEA:
Ref. PFMEA Rev:
Template: 7000743_B
This document is electronically signed in the Physio-Control, Inc. Product Lifecycle Management (PLM) System. Approvals can be
obtained from the PLM system which displays the selected approvers, their approval roles, and approval dates.
PROPRIETARY AND CONFIDENTIAL DOCUMENT FOR PHYSIO-CONTROL, INC. USE ONLY. This document is property of Physio-
Control and may not be used, reproduced, published or disclosed to others without authorization from Physio-Control.
Owner
Corporate
Attachments (Optional):
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Pages
Page Sequencing
Change Description
Revised title from Service Manual, LPR2 to LPCR2 Service Process Work Instruction
Revised document type from Product Drawing to Manufacturing Specification
Update document template to 7000743 revision B, changed format to match new template requirements.
Removed and replaced all Physio Part Numbers with Catalog Numbers throughout.
Added definitions for LIFENET and LDA.
Removed Table of Contents
Removed sections that are duplicated with the Operating Instructions
Minor grammatical corrections and clarifications throughout the document.
Added Service Replacement Procedures Index
Revised Replacement Procedures to align with current Manufacturing Process Work Instructions and added pictures for reference
Replaced System Context Diagram to align with LPCR2 Product Architecture Description 3312488
Align troubleshooting tips and voice prompt descriptions with LPCR2 Operating Instructions
Removed Sample Warranty Void Letter and Warranty Void Letter template part numbers in table.
Refer to redlines for details of change

Title
LPCR2 Service Process Work Instruction
Page
2 of 23
Doc Type
Service Process Document
Doc ID
3323299
Doc Rev
C
Doc State
Released
State Date
2/26/2020
Ref. Product DMR:
Ref. PFMEA:
Ref. PFMEA Rev:
Template: 7000743_B
Purpose:
This Service Process Work Instruction defines the steps to troubleshoot and repair the LIFEPAK CR2 defibrillator.
Scope:
This document applies to Service technicians, trained to this Process Work Instruction, and the processes performed in preparing devices for use. The
procedures set forth in this document were derived from manufacturing process documents. This document is limited to LIFEPAK CR2 devices. All
other devices are outside the scope of this process work instruction.
Related Documents:
Document No.
Title
3321515
Instructions, Operating, LIFEPAK CR2
3322174
Guide, Wireless Setup, LIFELINK, LIFEPAK CR2
3323342
Test Procedure, Manual PIP, LPCR2
Service Personnel Qualifications
These instructions are intended for authorized Service Representatives and Service Providers who have been trained to the Service procedure and
who are familiar with the LIFEPAK CR2 defibrillator.
Preface:
This Service Process Work Instruction describes how to support the following tasks for the LIFEPAK CR2 defibrillator:
•Replacement Procedures
•Troubleshooting common issues
•Preventative Maintenance
Another publication, the LIFEPAK CR2 Defibrillator Operating Instructions (CAT 26500-003800 for cprINSIGHT and CAT 26500-003754 for no
cprINSIGHT), is for use by physicians, clinicians, and emergency care providers. The operating instructions provide step-by step instructions for use,
as well as operator-level testing and maintenance.

Title
LPCR2 Service Process Work Instruction
Page
3 of 23
Doc Type
Service Process Document
Doc ID
3323299
Doc Rev
C
Doc State
Released
State Date
2/26/2020
Ref. Product DMR:
Ref. PFMEA:
Ref. PFMEA Rev:
Template: 7000743_B
Definitions, Acronyms, and Abbreviations
Term/Abbreviation
Definition
802.11
Commonly known as "Wi-Fi," the IEEE 802.11 standards provide the wireless counterpart to
Ethernet, and the Wi-Fi Alliance certifies products.
AED
Automated External Defibrillator. A device that evaluates the patient’s heart rhythm and
delivers an electrical shock to the heart if a shockable rhythm is detected.
ASR
Account Support Representative - a Physio-Control support team member dedicated to
supporting customers with a full AED support service contract.
CR2
LIFEPAK CR2 Defibrillator
DTx
DT Express™ Data Transfer Software
FSR
Field Service Representative (services products in the Field)
LIFELINK
LIFELINKcentral AED Program Manager, a user interface on the LIFENET system designed
for Workplace and Community Customers to view and manage their AED programs
including devices, maintenance, and training.
LIFENET
Stryker’s cloud system that provides a wide variety of capabilties for supported devices
including device asset management, data routing, and end user applications.
LDA
LIFENET Device Agent –PC Application used to deploy software updates and configuration
changes from LIFENET to a supported Stryker device.
OI
Operating Instructions

Title
LPCR2 Service Process Work Instruction
Page
4 of 23
Doc Type
Service Process Document
Doc ID
3323299
Doc Rev
C
Doc State
Released
State Date
2/26/2020
Ref. Product DMR:
Ref. PFMEA:
Ref. PFMEA Rev:
Template: 7000743_B
PCO file
Physio Case Object file, a data format for a combination of device data and user-entered
data. Data in this format can be imported and exported by Physio-Control data management
applications.
SmartDesk
Data Solutions Technical Support
WCT
Wireless Configuration Tool is a software Application to configure Wi-Fi connection in the
LIFEPAK CR2® Defibrillator.
Workplace and
Community
A Physio-control customer segment that represents public access locations for Automated
External Defibrillators such as schools, government agencies, airports, health clubs, and
workplaces.
Tools Required: (substitution of equivalent or better equipment allowed)
Computer –Win 7, equivalent or better.
Cable, USB2.0 A Male to Micro-B, L 5.5 ft. (21300-008143)
Torque Driver –Hand Operation, with an adjustable range of 5 –12 in-lbs.
Driver Bits –P1 (2”minimum shaft), P2 (5” minimum shaft), P0 power drive bit,Torx, T-15 (2” minimum shaft).
Tools defined in the PIP - TCP sections of Test Procedure, Manual PIP, LPCR2, 3323342.
•Torque Driver conversions –
o2 in-lbs. =22.5 cNm
o4 in-lbs. = 45 cNm
o6.8 in-lbs. = 77 cNm
o10 in-lbs. = 113 cNm

Title
LPCR2 Service Process Work Instruction
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Doc Type
Service Process Document
Doc ID
3323299
Doc Rev
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Doc State
Released
State Date
2/26/2020
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Ref. PFMEA:
Ref. PFMEA Rev:
Template: 7000743_B
Warnings and Cautions:
THIS DEVICE HAS NO INTERNAL SERVICEABLE PARTS AND SHOULD NOT BE OPENED FOR ANY REASON.
LETHAL VOLTAGES MAY BE PRESENT INSIDE THIS DEVICE. DO NOT OPEN THIS DEVICE. DOING SO MAY RESULT IN
INJURY OR DEATH.
General Requirements:
•Unless specifically noted, all removed fasteners are to be discarded and new fasteners used for reassembly.
•All removed parts with adhesive backing are to be discarded and new parts used for reassembly.
•Unless specifically noted, all removed parts, except fasteners and adhesive backed parts, are to be kept with the device being upgraded and
re-used to reassemble the device.
•Inspect all removed components for damage during disassembly and replace all damaged parts with new parts.

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Service Information
The LPCR2 will not be opened for repair activities. Parts replacement is limited to the supply and replacement parts listed in Error! Reference source not found..
Before attempting to clean or service the device, the service technician should be familiar with the information provided in Error! Reference source not found..
A qualified service technician (see Error! Reference source not found.) should inspect any device that has been dropped, damaged, tampered, or abused to verify that
the device is operating within performance standards listed in the Performance Inspection Procedures (PIP), and that the leakage current values are acceptable.
Recycling Information
Recycle this product as described in Recycling Information in the LPCR2 Operating Instructions (CAT 26500-003800 or 26500-003754)
Storing Wi-Fi Settings on LPCR2
Refer to the Guide, Wireless Setup, LIFELINK, LIFEPAK CR2 (3322174) for Wi-Fi configuration setup instructions. This procedure describes how to store Wi-Fi settings
in the LPCR2.
Preventative Maintenance
Periodic maintenance, inspection, and testing of the device helps prevent and detect possible electrical and mechanical problems. Refer to the LPCR2 Operating
Instructions (CAT 26500-003800 or 26500-003754) for more preventative maintenance information such as battery maintenance and device self-test.
Performance Inspection Procedure (PIP)
Overview: The Performance Inspection Procedure (PIP) is a set of manual and computer assisted test procedures used by authorized service representatives. The PIP
is used for an operational, closed-case evaluation of the LIFEPAK CR2 defibrillator to determine if the defibrillator is operating within the required specifications. The
PIP will be performed in a regularly scheduled preventative maintenance routine.
Note: Always use the latest version of the PIP document, 3323342, to perform PIP.

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Service Replacement Procedures Parts List
Catalog Number
Description
11141-000165
KIT, REPLACEMENT BATTERY, LPCR2, MULTI
11101-000021
KIT, SHIPPING, SINGLE ELECTRODE, LPCR2, MULTI
11512-000001
KIT, LID REPLACEMENT, LPCR2
11512-000002
KIT, HANDLE REPLACEMENT, LPCR2
11260-000047
KIT, CARRY CASE, LPCR2
21300-008152
COVER, USB PORT, LPCR2
21300-008143
CABLE, USB2.0 A MALE TO MICRO-B, L 5.5FT
26500-003645
TAG,LOCAL EMERGENCY CONTACT
NUMBER,911,MULTI
Service Replacement Procedures Index
Section Number
Procedure Title
Section 1
Lid Replacement
Section 2
Handle or Carrying Case Replacement
Section 3
USB Cover Replacement
Section 4
Battery Replacement
Section 5
Electrode Replacement
Service Replacement
Procedures
Service Replacement Procedures Parts List
and Index.
List of supplies and accessories that are available for
replacement.

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1. Lid Replacement
NOTE: LPCR2 Lid Replacement Kit (REF 11512-
000001) is used for Lid Replacement procedure.
NOTE: If your defibrillator has a carrying case, open the
back of the carrying case to access the battery
compartment.
1.1 Remove the battery from the device.
1.2 Open the lid.
1.3 Push in one end of the lid hinge while rotating the
lid to release the lid from the case.
Then
Push in
Top Lid
3316743

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1. Lid Replacement Procedure (Continued)
1.4 Insert one end of the new lid into the small hole ,
push in the other end of the lid, and snap into
place.
1.5 Close the lid.
1.6 Insert the battery.
1.7 Open the lid (voice prompts will begin)
1.8 Close the lid to verify the readiness light is
flashing in green every six seconds.

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2. Handle or Carrying Case Replacement
To replace the Handle or Carrying Case:
2.1 Remove three screws from the handle or carrying
case.
Note: For Handle, follow steps 2.2-2.3. For Carry Case,
follow steps 2.4-2.9.
Handle Installation
2.2 Place the device face down on the work surface
and align Handle screw holes with back of
device.
2.3 Install 3 screws (REF 21300-008145) to fasten
Handle to device, using 7.8 in-lb.
Carry Case Installation
2.4 Open front lid of Carry Case by pulling on the red
fabric tab.
2.5 Place device into plastic frame of Carry Case,
with device lid facing up.
2.6 Close front lid of Carry Case and flip Carry Case
over.
2.7 Open back lid of Carry Case by pulling up on the
black plastic tab.
2.8 Pre-thread the 3 screws one revolution into
device by hand and then use torque driver to
fasten the 3 screws on Carry Case to device,
using the 7.8 in-lb p-set.
2.9 Close the back lid of Carry Case.
Handle (21300-008142)
TORQUE
TORQUE
TORQUE
7.8 In-Lb
Carry Case (11260-000046)
3 Screws
(21300-008145)

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3. USB Cover Replacement
3.1 Remove the USB plug from lower enclosure.
3.2 Install the USB Cover onto Rear Case by
inserting prong into small hole and push all the
way in.
USB Plug
21300-008152
USB Plug
(21300-008152)

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4. Battery Replacement
NOTE: If your defibrillator has a carrying case, open the
back of the carrying case to access the battery
compartment.
4.1 Remove the old battery.
4.2 Insert the new battery into the battery
compartment located on the back of the
defibrillator.
4.3 Wait until 3 audible tones sound. The defibrillator
will automatically begin a self-test.
NOTE: The self-test may take up to 2 minutes.
Do not open the lid until you hear the 3 tones.
Doing so will prevent the self-test from
completing.
NOTE: If the same battery has previously been
inserted, the 3 tones will not sound.
4.4 Verify that the green Readiness indicator is
flashing every 6 seconds on the top of the lid.
4.5 Open the lid and confirm that the voice prompts
are audible. Do not respond to the voice prompts
at this time.
4.6 Close the lid to turn off the device. Do not reopen
the lid unless necessary. Doing so will reduce
battery power.
Battery (11141-000163)

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5. Electrode Replacement
NOTE: The electrode tray must be replaced if any of
the following occurs:
•The seal on the tray is broken
•The electrodes are used
•The Use By date (shown next to the hourglass
symbol) has passed.
5.1 Remove Electrode Tray by pressing lower tabs,
then pulling tray up and forward. DO NOT USE
HANDLE TO REMOVE ELECTRODE TRAY.
5.2 Install electrode (REF 11103-000026) by first
sliding in the top edge, then snapping in the two
retaining clips in the bottom corners.
Note: When the electrodes are used or expired, the
Readiness indicator will not flash until the electrode tray
is replaced. When a new electrode tray is installed, after
closing the lid, the Readiness indicator will flash every 6
seconds. The AED status will be updated in LIFELINK
or LIFENET after closing the lid.
Electrode Tray
(11103-000026)

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Troubleshooting
Overview: This section describes troubleshooting tips and methods for the most common failure modes.
1. Readiness Indicator
1.1 If the readiness indicator is not flashing, the possible causes will be the following:
•Low battery power or expired electrodes
•Depleted battery
•Electrode tray not connected
•Operating temperature is too low or too high
•Defibrillator self-test failed
Follow the flowchart for the recommended corrective actions.
1.2 If flashing, but email notification indicates that LPCR2 needs attention, use “Using Voice Prompts for Troubleshooting”.

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1. No Voice Prompt
The possible causes:
•Depleted battery –replace the battery immediately. If a replacement is not available, order a new battery immediately.
•Speaker system failure or device failure –if the device still has no voice prompt after replacing the battery, replace the unit.
2. Unable to establish USB Connection to a computer
Overview: When running WCT, LDA, and PIP software, a USB cable is required to connect the LPCR2 to the computer. If the software cannot establish the connection
between computer to the device, the possible causes are:
•Incorrect cable type –use the USB cable shipped with the device (REF 21300-008143)
•USB cable not properly connected –Ensure the USB cable is firmly inserted into the USB port on the device.
•COM port not assigned on Computer –following direction below to fix COM port assignment.
When connecting the LPCR2 to a computer using the USB cable, if Wi-Fi Configuration Tool or LIFENET Device Agent cannot connect to the LPCR2, use
Computer Management to check which COM Port is assigned to USB cable.
2.1 Click Start, and type Computer Management from Search programs and files.
2.2 Click Computer Management

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2.3 Select Device Manager and then expand Ports (COM & LPT)
2.4 Connect USB cable from LPCR2 to computer.
2.5 Open the LPCR2 lid.
2.6 Check if a COM port is automatically assigned to the LPCR2.
2.7 If no COM port is assigned to the CR2, reboot the computer and repeat the steps. When LIFEPAK CR2 USB Port is visible, proceed to Wi-Fi Configuration
ToolWi-Fi Configuration Tool or LIFENET Device Agent tasks.
3. Unable to establish Wi-Fi network connection
Overview: If you hear “Unable to establish Wi-Fi network connection”, this may mean that the signal strength at your location is not strong enough to connect the
AED to the cellular network. If possible, move the AED installation and try again. If you need assistance, contact Physio-Control Customer Support.
3.1 Use a smart phone to test the Wi-Fi signal strength and connection.
3.2 If Wi-Fi connection from the smartphone is working, check that Wi-Fi settings on the CR2 are correctly entered. Refer to Store Wi-Fi Settings on CR2 or
Change or Remove Wi-Fi Settings on the LPCR2 for details.
4. Connection Failed
Overview: “Connection Failed” may be heard if Wi-Fi settings are stored on the LPCR2 and the user has used the two-button press to attempt a Wi-Fi connection.
This voice prompt means the LPCR2 can reach the Wi-Fi access point, but it cannot connect to LIFELINK or LIFENET System.
To Fix: Have LIFENET Support check the LPCR2 device registration record on the LIFENET server.

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5. Unable to change/update the device setup options
•Browser version issue –Internet Explorer version 10 or above; Google Chrome version 44 or below; any version of Mozilla Firefox are the supported
browser versions to run setup options. If the browser version is not in the specified version, the setup option window will not work.
•Account specific issue –ASR or SmartDesk will assist with account issues.
6. Using Voice Prompts for Troubleshooting
Overview: The following table contains a list of voice prompts that may be heard during troubleshooting.
Steps: To enter device troubleshooting mode (Data Mode),
1. Open the lid
2. After hearing the voice prompts start, press and hold LANGUAGE and CHILD buttons simultaneously for at least 2 seconds to enter data mode.
NOTE: There is a limited time window during which the LPCR2 will accept the two-button press. Only press the two buttons after the voice prompts start and within 20
seconds after the voice prompts start. If “Device Ready” or “Device Not Ready” is not heard, that means the time window to accept the two-button press has been
missed. Close the lid and try again.
There are additional voice prompts that are used during a cardiac arrest event. See LIFEPAK CR2 Defibrillator Operating Instructions (CAT 26500-003800 or 26500-
003754) for the complete list of voice prompts.
Device
Troubleshooting:
Voice Prompt
Description
Device Ready
Readiness Status is OK. The device is ready for use.
Device Not Ready
Readiness Status is not OK. The device is not ready for use.
Call Service
Device has detected an issue that requires assistance from
authorized service personnel. Contact your local Physio-
Control representative or local authorized distributor for
assistance.
Replace Battery
The battery is low and should be replaced as soon as possible.
Replace Electrode tray
The electrodes have been used or expired and should be
replaced as soon as possible.
Wi-Fi Troubleshooting:
Voice Prompt
Description
Wi-Fi not Configured
Wi-Fi settings in the device have not been configured. Use Wi-
Fi Configuration Tool to store Wi-Fi settings on LPCR2.
Wi-Fi Connection Initiated
The device is connecting to a Wi-Fi network.

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Connection in Progress
After completion of "Wi-Fi Connection Initiated", the device will
attempt to establish a Wi-Fi connection to LIFENET. During
connection attempt, device beeps every 5 seconds.
Unable to Establish Wi-Fi
Network
The device is unable to connect to a Wi-Fi network. See
“Unable to establish Wi-Fi network connection” section for
details.
Connection Failed
Connection between Wi-Fi access point to LIFENET timeout.
This voice prompt means the LPCR2 can reach the Wi-Fi
access point, but it cannot connect to LIFELINK or LIFENET
System. See “Connection Failed” section for details.
LIFENET Connection Error
An error has occurred while attempting to connect to LIFELINK
or LIFENET System. Contact SmartDesk for support.
Connection Established
The device has established a connection with LIFELINKcentral
AED Program Manager or LIFENET System. First HTTP
response is an OK. Start LIFENET Check-In after the
completion of "Connection Established"
This May Take Several Minutes
Informs user to allow several minutes for updates to complete.
After the completion of "Connection Established" and before
performing LIFENET Check-In. During LIFENET Check-In,
device will beep every 5 seconds.
Update in Progress
A software update is being downloaded and installed to the
device.
Rebooting
Informs user that the software update is complete and the
device is rebooting. Software shall reboot after this prompt.
When reboot is done, "Wi-Fi connection Initiated" prompt plays
again.
Communication Complete
After LIFENET Check-In completes. The device has finished
communicating with LIFELINKcentral AED Program Manager
or LIFENET System.
Connection Lost
The device has lost its connection to LIFELINKcentral AED
Program Manager or LIFENET System. If current LIFENET
Check-In session aborts after a successful LIFENET
connection has been established. Try again, if the same voice
prompt occurs, contact SmartDesk for support.
Powering Off
Informs user that the device is turning off. After completion of
Wi-Fi Troubleshooting, if no Cell configured on the device.(If
cell is configured, this prompt is heard after cellular connection.
See cellular troubleshooting.)

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Cellular
Troubleshooting:
Voice Prompt
Description
Mobile Connection Initiated
After Wi-Fi "Communication Complete" or "Wi-Fi not
Configured" prompt and if Cell configured on the device. The
software will perform Cellular Troubleshooting when entering
Data Mode.
Connection in Progress
After completion of "Mobile Connection Initiated" and attempt to
establish a cellular network connection to LIFENET. During
connection attempt, device beeps every 5 seconds.
Unable to Establish Mobile
Network
If a cellular network connection cannot be established. Check
cellular signal from a smart phone and try again.
Connection Failed
If transmission timeout occurs before a successful connection
to LIFENET. Check cellular signal from a smart phone and try
again.
LIFENET Connection Error
An error has occurred while attempting to connect to LIFELINK
or LIFENET System. Contact SmartDesk for support.
Connection Established
The device has established a connection with LIFELINKcentral
AED Program Manager or LIFENET System. First HTTP
response is an OK. Start LIFENET Check-In after the
completion of "Connection Established"
This May Take Several Minutes
Informs user to allow several minutes for updates to complete.
After the completion of "Connection Established" and before
performing LIFENET Check-In. During LIFENET Check-In,
device will beep every 5 seconds.
Update in Progress
A software update is being downloaded and installed to the
device.
Rebooting
Once software update is complete and ready for reboot.
Software shall reboot after this prompt. When reboot is done,
"Mobile Connection Initiated" prompt plays again.
Communication Complete
After LIFENET Check-In completes. The device has finished
communicating with LIFELINKcentral AED Program Manager
or LIFENET System.
Connection Lost
The device has lost its connection to LIFELINKcentral AED
Program Manager or LIFENET System. If current LIFENET
Check-In session aborts after a successful LIFENET
connection has been established. Check cellular signal from a
smart phone and try again.
Powering Off
Informs user that the device is turning off. Upon termination of
Cellular Troubleshooting.

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W
Orient
Clean
Scan
Template: 7000743_B
7. Error Codes
Overview: If any of following error codes occurs on the device, the device status will change to “Not Ready”. Follow recommended corrective action code to handle the
errors.
Corrective Action Code Key
Code
Description
1
Replace Unit
Error Code
Hex Id
Event Name
Service
Corrective
Action
0x40012
AOKLOGGEREVENT_HighChrgRate
1
0x40013
AOKLOGGEREVENT_LowChrgRate
1
0x40014
AOKLOGGEREVENT_OverVolt
1
0x40017
AOKLOGGEREVENT_MajorDiff
1
0x40020
AOKLOGGEREVENT_AokReset
1
0x40021
AOKLOGGEREVENT_SysReset
1
0x40040
AOKLOGGEREVENT_AdcCalibrationFail
1
0x40041
AOKLOGGEREVENT_WakeUpAlarm7DayTimeout
1
0x41700
SHOCKEVENT_OverVolt
1
0x41701
SHOCKEVENT_DumpTmrExp
1
0x41705
SHOCKEVENT_ChargeCmpltVcapChkFail
1
0x41706
SHOCKEVENT_EnergyCalibrationCrcFailed
1
0x41707
SHOCKEVENT_EnergyCalibCalculationFailed
1
0x41708
SHOCKEVENT_ChargeTimedOut
1
0x42108
PREPROCEVENT_EcgCalibrationCrcFailed
1
0x42109
PREPROCEVENT_DeltaZCalibrationCrcFailed
1
0x4210A
PREPROCEVENT_ImpedanceCalibrationCrcFailed
1