Pitney Bowes AddressRight DA30S Manual

Operator Guide
US/International English Version
AddressRight
™
DA SeriesPrinter
DA30S, DA50S, DA55S

NOTICE
The use of this information by the recipient or others for purposes
other than the repair, adjustment or operation of Pitney Bowes
equipment may constitute an infringement of patent and/or other
intellectual property rights of Pitney Bowes or others. Pitney Bowes
assumes no responsibility for any such use of the information.
Except as provided in writing, duly signed by an officer of Pitney
Bowes, no license, either express or implied, under any Pitney
Bowes or any third party’s patent, copyright, or other intellectual
property rights is granted by providing this information.
SV62381 Rev. B
Second Edition, June, 2010.
©2010 Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion
or stored in a retrieval system of any type or transmitted by any
means, electronically or mechanically, without the express written
permission of Pitney Bowes.
We have made every reasonable effort to assure the accuracy and
usefulness of this manual, however we can not assume responsibility
for errors or omissions or liability for the misuse or misapplication of
our products.
Envelope Designer and SmartMailer are registered trademarks
of Pitney Bowes, Inc. Microsoft and Windows are trademarks or
registered trademarks of Microsoft Corporation.
NOTE: DA30S/DA50S/DA55S
The similarity of the DA30S/DA50S and DA55S printers allows their
features and operation to be documented together. The principle
difference in these printers is that the DA55S is a color printer that
uses both a black and color ink cartridge. The DA30S/DA50S only
uses a black ink cartridge.
The photos and illustrations in this document are of the DA55S
printer, but representative of each printer.
IMPORTANT: Model and feature availability varies by country.
Contact your machine supplier for more information. This guide
covers all models and features. Inclusion within this guide does not
guarantee availability of a particular model or feature within your
country.

Conforms to the Following:
FCC Rules
NOTE: This equipment has been tested and found to comply with
the limits for a Class A digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance
with the instruction manual, may cause interference to radio
communications. Operation of this equipment in a residential area is
likely to cause interference in which case the user will be required to
correct the interference at his own expense.
CAUTION: Changes or modifications to this equipment not
expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
Shielded USB cables must be used with this equipment to ensure
compliance with the limits. Use of unshielded USB cables is
prohibited.
WARNING! This is a Class A product. In a domestic environment
this product may cause radio interference in which case the user
may be required to take adequate measures.
EMC Directive 2004/108/EC
Low Voltage Directive 2006/95/EC
Tested for compliance by TUV Rheinland Product Safety to meet
regulatory requirements in USA, Canada, and Europe.
Also Conforms to:
Directive 2002/96/EC (OJ:L37/24/2003) on waste electrical and
electronic equipment (The WEEE Directive)
Directive 2002/95/EC of the European Parliament and of the Council
of 27 January 2003 on the restriction of the use of certain hazardous
substances in electrical and electronic equipment.

This page was put in as a placeholder so you can print this entire guide in
a duplex (double-sided) mode while keeping the proper page positions.

iSV62381 Rev. B
Table o
f
C
ontents
Contact Information List
USA Contacts .......................................................................iii
Canada Contacts..................................................................iii
Other Country Contacts....................................................... iv
Chapter 1 - Introduction
Welcome to the DA30S/DA50S/DA55S Ink Jet Printer .....1-2
Using This Guide ...............................................................1-2
System Requirements .......................................................1-2
Getting Help.......................................................................1-3
Online Help ................................................................ 1-3
Printer Options...................................................................1-3
Important Safety Notes......................................................1-4
Other Informational Cautions ..................................... 1-5
Important Safety Notes for the EU Only..................... 1-6
Printer Parts and Locations ...............................................1-7
Chapter 2 - Printer Basics
Printer Features Overview.................................................2-2
Setting Up a Job ................................................................2-3
1. Setting the Separator Gap................................... 2-3
2. Centering the Input Guide under the Material ..... 2-5
3. Setting the Feed Angle ........................................ 2-5
4. Positioning the Side Guide .................................. 2-6
5. Loading Material .................................................. 2-7
6. Adjusting the Position of the Feed Ramp ............ 2-8
7. Adjusting the Media Thickness Lever.................. 2-9
8. Adjusting the Upper Exit Rollers........................ 2-10
9. Printing a Test Piece...........................................2-11
Printer Driver Software .................................................... 2-11
Selecting Printer Properties ......................................2-11
Using the Control Panel...................................................2-12
Using the Menus..............................................................2-13
Using the Main Menu ............................................... 2-14
Using the Setup Menu ............................................. 2-15

Table of Contents
ii SV62381 Rev. B
Chapter 3 - Printer Maintenance
Preventive Maintenance ....................................................3-2
Print Quality Problems.......................................................3-2
Cleaning the Exit Rollers ...................................................3-3
Cleaning the Sensor ..........................................................3-3
Cleaning the Floor Assembly and Top Cover ....................3-3
Purging the Printhead........................................................3-3
Installing and Removing the Ink Jet Cartridges.................3-4
Installing the Ink Jet Cartridges (Color & Black) ........ 3-4
Removing the Ink Jet Cartridges................................ 3-6
CMYK Printing Alignment (DA55S ONLY).........................3-7
Chapter 4 - Troubleshooting
Problems and Solutions.....................................................4-2
Feed Problems ..................................................................4-2
Print Quality Problems.......................................................4-3
Interface Problems ............................................................4-4
Motor Problems .................................................................4-4
Barcode Problems .............................................................4-4
Other Problems .................................................................4-5
Appendix A - Specifications
Equipment Specifications ................................................. A-2
Material Specifications...................................................... A-8
Appendix B - Glossary
Glossary ........................................................................... B-1
Index
Index...................................................................................I-1

iiiSV62381 Rev. B
Contact Information List
USA Contacts
Product Name - DA30S, DA50S or DA55S
• For frequently asked questions, go to: www.pb.com and click on
Customer Support.
• To place requests for service or training, go to: www.pb.com and
click on My Account.
• To order supplies and accessories, call the Supply Line™ at:
1.800.243.7824 or go to: www.pb.com and click on Online
Store.
• To view and pay invoices online, go to: www.pb.com and click
on My Account.
• To view inventory, go to: www.pb.com and click on My Account.
• For direct questions, call: 1.800.522.0020. Customer Service
Representatives are available Monday through Friday, 8:00 AM -
8:00 PM ET.
Canada Contacts
Product Name - DA30S, DA50S or DA55S
• For frequently asked questions or to order supplies, go to:
www.pitneybowes.ca
• For direct questions, call: 1.800.672.6937. Customer Service
Representatives are available Monday through Friday, 8:30 AM -
4:00 PM ET.

Contact Information List
iv SV62381 Rev. B
Other Country Contacts
Contact information is given in a separate publication supplied with
the product.

1-1SV62381 Rev. B
1 • Introduction
The DA30S/DA50S/DA55S is a versatile, easy-to-use desktop
printer designed for addressing applications. This chapter
explains what's in this guide, and tells you how to order
supplies and where to get more information about using your
printer.
Welcome to the DA30S/DA50S/DA55S Ink Jet Printer ......1-2
Using This Guide ................................................................1-2
System Requirements ........................................................1-2
Getting Help........................................................................1-3
Online Help ..................................................................1-3
Printer Options....................................................................1-3
Important Safety Notes.......................................................1-4
Other Informational Cautions .......................................1-5
Important Safety Notes for the EU Only.......................1-6
Printer Parts and Locations ................................................1-7

1 • Introduction
1-2 SV62381 Rev. B
Welcome to the DA30S/DA50S/DA55S Ink Jet Printer
The DA30S/DA50S/DA55S ink jet printer is a desktop printer used
to print addresses, graphics and other information, in color (DA55S),
on a wide range of material of various sizes, construction and
composition. You can define the font, placement, print quality and bar
code characteristics for your addresses.
Using This Guide
Refer to this guide for information about printer setup, operation and
troubleshooting. It is divided into the following chapters:
Chapter 1, Introduction - Contains an overview of the Operator
Guide, Help resources, safety information, as well as printer parts
and locations.
Chapter 2, Printer Basics - Explains how to set up your printer to
run a job.
Chapter 3, Printer Maintenance - Describes how to keep the printer
clean and functioning properly.
Chapter 4, Troubleshooting - Contains a list of possible problems
and their solutions.
Appendix A, Specifications - Provides hardware and material
specifications. Your printer will run at its best when your material
conforms to our specifications.
Appendix B, Glossary - Explains the meanings of common terms
used with address printing equipment.
System Requirements
In order to operate the printer with your computer, your system must
meet the following requirements:
CPU: Pentium III 500MHz. or greater, 500MB RAM or more
preferred.
Operating System: Windows 2000/2003 Server/XP
USB Cable or Ethernet Cable: A USB cable is supplied with your
printer. If you choose to use another cable, make sure it isn't any
longer than 16 feet (5m).