Pitney Bowes AddressRight DA300 Manual

What’s What
1. H-Block Separators
2. Input Area
3. Interface Panel
a. Power Switch
b. Power Cord
c. Parallel Connector
d. Serial Connector
4. Wire Frame Input Stacker
5. Material Prop and Lock Knob
6. Wireframe Slide
7. Wireframe Feed Angle Lock
Knob
8. Wireframe Slide Lock Lever
(Not Shown)
9. Feed Fence
10.Control Panel
11.Stacker Tray
12.Output Area
13.Exit Rollers (Not Shown)
14.Top Cover
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How to Set Your Printer Up
1. Set the H-Block Separators to the thickness of your material.
2. Center the wireframe input stacker under your material.
3. Set the feed angle of the wireframe to about 45 degrees for standard weight materials. Set it
lower for heavier materials, higher for lighter materials.
4. Set the feed fence to the width of your material plus 1/16th inch.
5. Fan (aerate) your material. Load your material (envelope flaps down and trailing, bottom edge
feeding first).
6. Set the material prop so it’s about even with the top of the stack.
7. Adjust the media thickness lever to its mid position.
8. Adjust the exit rollers so they overlap the edges of your material by 1/4 inch.
9. Print a test piece. Readjust media thickness lever to get best print quality.
10.Install the DA300 print driver and Envelope Designer™Plus application.
The following pages explain each step in a general way. The DA300 Operator Guide has complete
instructions.
123 (see figure below)4
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3a 3b
3c
Interface Panel
SV61037 Rev. A 5/03 ©2003 Pitney Bowes Inc. All rights reserved. Printed in USA
Quick Setup Instructions
for your AddressRightTM Printer DA300
3d

2
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Set the Feed Angle
The feed angle of the wireframe input stacker
depends on the type of material you're run-
ning:
• Heavy Material—set to a low angle (down)
• Standard material—set to the center (45
degree angle)
• Light material —set to a high angle (up)
To make the adjustment:
1. Loosen the lock knob on the wireframe
slide.
2. Move the wireframe up or down as re-
quired.
3. Tighten the lock knob to secure the
wireframe.
Center the Wireform under the
Material
1. Place a sample piece of material in the
feed area, up against the rear wall.
2. Push down on the wireframe lock lever
to free the wireframe slide.
3. Center the wireframe under your sample
piece.
4. Pull up on the lock lever to secure the
wireframe.
3
Set the Separator Gap
1. Loosen the lock knobs to unlock all three
H-Blocks.
2. Lift the blocks to their highest position
and
lock in place.
3. Place a sample piece of material between
the separator fingers (the lower section of
the
H-Blocks) and the feed roller.
4. Lower only the H-Blocks that come in
direct contact with the material and let
them touch the material.
5. Lock each H-Block in place.
1
2
Separator Fingers
Rear Wall

3
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Load Material
l. Make sure the input area is free of dust and
other matter.
2. Take a stack of material and while holding it as
shown, fan all sides of the material. This step
helps keep misfeeds to a minimum.
3. Tamp the material on a flat surface, making
sure that the stack is square.
4. Load envelopes so the side to be printed faces
up. Flaps should be down with the flaps away
from the feed roller (flaps trailing). Begin with
just a few envelopes to start the stack and get
the proper contour, then add several more
pieces. Then add the remainder of the stack.
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Position the Feed Fence
1. Place a sample piece of material in the input
area.
2. Slide the fence until it almost touches the
stack.
3. Check that there's about 1/16" clearance (the
thickness of a dime) between the fence and
the stack.
NOTE: Proper clearance is very important. If
you push the fence tight up against the stack,
it could slow feeding and cause jams. If the
clearance is too great, pieces could skew as
they feed into the printer.
4
5
Adjust the Position of the
Material Prop
With a stack of material loaded:
1. Loosen the lock knob that holds the
prop in position.
2. Lower the prop until its top is even
with the top of the stack.
3. Tighten the material prop's lock knob
to hold it in position.
6
Fan Tamp
Load
Material Prop

4
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7Adjust the Media Thickness Lever
1. Set the media thickness lever to its mid
position.
2. You’ll readjust the lever in step 9 to get
the best print quality.
Adjust the Exit Rollers
1. Adjust the exit rollers so they overlap the
left and right edges of the material by 1/
4". Slide the rollers from side to side to
make the adjustment.
2. Make sure the rollers don’t touch any
printed area of the material. This can
cause smudging and unwanted printing.
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Print a Test Piece
1. Make sure the material stack is loaded
properly. (Or you can use a single test
piece if you'd like to check that your
setup adjustments are okay.)
2. Turn the printer ON. The On/Off switch is
located on the interface panel at the rear
of the machine.
3. Press the On Line button on the printer
control panel until the LCD display reads
OFF LINE.
4. Press the Test Env. button as shown. A
single envelope will feed and a sample
address should print.
5. Check the print quality. If the address is
light, lower the media thickness lever
(step 7); if dark and indistinct, raise the
lever. Run another test piece to check
print quality.
8
9
Lower lever to darken
printing; raise it to
lighten printing
Press here
to run test
Press here
to go off line

5
• Removing the Cartridge
1. With the printer on, press the On Line key
until the display reads OFF LINE.
2. Open the back cover of the printer.
3. Press the Cartridge key on the control panel.
This moves the carriage to the middle of the
printer.
4. To remove the ink jet cartridge, hold the
green cartridge top while placing your thumb
on the cartridge cradle.
5. Pull the cartridge top toward you until the
cartridge pops loose, then lift the print
cartridge out of the cradle as shown.
1. Before you can use your printer with your computer, you must install the Pitney Bowes
DA300 printer driver. The driver gives your computer information about the printer you're
using, and tells the printer about the settings you want to use in your print job. Refer to the
installation instructions with the Envelope DesignerTM Plus CD and the DA300 Operator
Guide for more information.
2. You can design your envelope using the printer’s menu commands, the DA300 print driver,
or Pitney Bowes Envelope Designer™Plus, an easy-to-use program that helps you create
professional-looking envelope layouts quickly. With Envelope Designer™Plus you can
create and position a mailing address, return address, single-line message, barcode and
graphics. Envelope Designer™Plus has an extensive online help system and a Wizard that
guides you through the entire design process. Envelope Designer™Plus virtually eliminates
the need for setting up your envelope manually, using either the print driver options or the
printer's control panel menu options. Envelope Designer™Plus also has online help to guide
you through all available options. To install this handy application, refer to the installation
instructions with the Envelope DesignerTM Plus CD or the DA300 Operator Guide.
Install the DA300 Print Driver and Envelope DesignerTMPlus application
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Replacing the Ink Cartridge
• Replacing the Cartridge
1. Remove the cartridge from its shipping
container by peeling the top cover off. Be
careful not to touch the copper ribbon.
WARNING! The ink in the cartridge may be
harmful if swallowed. Keep new and used
cartridges out of reach of children. Discard
empty cartridges immediately.
2. Carefully remove the tape covering the ink
nozzles on the print cartridge. Be careful not
to touch the copper nozzles.
3. Gently insert the cartridge into the carriage at
about a 45 degree angle with the green arrow
on the cartridge top pointing toward the
inside of the printer.
4. Push the cartridge back in the direction of
the arrow until it snaps into place.
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6
Fixing Problems
No Print
• Is barcoding enabled? Turn it on with Envelope Designer™Plus, the print driver or the
printer’s built-in menu options.
• Is a ZIP Code missing from your address database?
• Is there an invalid character in the ZIP Code? Example: Zero (0) must be the number,
not the letter (O). Verify that there is a dash inserted between the 5 + 4 ZIP Code Per
DMM manual specifications.
• Is the address too low? Check that the bottom of the last line of the address field is
not less than 5/8" from bottom edge of the media.
• Is the address too high? Make sure address placement conforms to USPS specifications.
Barcode Won’t Print
Out of Memory Message
Print Carriage Jams • The media thickness lever may be set too low for the material you’re running.
• The carriage rails may be dirty. Wipe them clean with a soft, lint-free cloth. DO NOT
lubricate them.
• The H-Block Separators. They’re probably set too low (feed gap too small).
• The feed fence may be too tight against the stack.
• Obstructions in the feed path. Remove any paper fragments or other debris.
• Dirty feed sensor (blow clean with compressed air).
Material Jams
Multiple Pieces Feed
• Are you using the material prop? Is it set properly?
• Are the feed rollers dirty? Clean them with denatured alcohol.
• Is the feed sensor dirty? Blow clean with compressed air.
• Is there 1/16” clearance between the feed fence and the stack? A feed fence set too
tight against the stack will retard feeding.
• Is the feed angle OK? Set it low for heavy material, high for light stock, and in the
middle for the rest.
Intermittent Feed
• The media thickness lever may be set improperly.
• Ink may not dry on very glossy materials.
• Are the exit rollers touching printed areas?
Printing is
Smudged
• Is the printer connected to a live outlet?
• Is the printer’s power switch ON?
• Is the printer set to ON LINE?
• Is the parallel cable connected at both the printer and computer?
• Was the DA300 selected from your application’s print dialog box?
• Is the print driver (DA300) installed in your computer?
Printer Fails to Respond
If this happens... Check this...
Printing Isn’t Sharp
The media thickness lever may be set improperly. Lower the lever to darken the print. If
this fails, replace the ink cartridge.
Barcode Fails MERLIN
Standards at USPS
For more info on MERLIN, go to PB.com. Select Support, click on Search the Support
Knowledge base, then search the database for MERLIN.
Gray or Light Print
The media thickness lever may be set improperly. Also, print quality is less sharp when
using Tyvek, recycled or glossy material.
Try purging and cleaning the cartridge. If these steps fail, replace the cartridge.
H-Block Separators. They’re probably set to high (feed gap too great).
You’re probably using a graphic (artwork) that’s too big or you have too many fonts or
too large a font size. Try reducing the size of your art and limiting the number and size
of your fonts. Then shut the printer OFF, then ON and retry.