Pitney Bowes DA Series Instruction Manual

DA / SA Series AddressRight Printers
Shuttle Head Models:
DA30S/DA50S/DA55S/DA70S/DA75S
SA3000/SA3100/SA3150/SA3300/SA3500
Fixed Head Models:
DA80F/DA95F
SA5000/SA5300
Frequently Asked Questions (FAQs)
Date: December 8, 2010
This document/data record is the property of Pitney Bowes Inc. and contains PROPRIETARY and CONFIDENTIAL
information, and is not to be reproduced or distributed to any third parties without the express written authorization of
Pitney Bowes, Inc. Any authorized reproduction of this document/data record or of information taken from it shall
display this notice.

Page 2 of 37
Table of Contents
1. Customer ................................................................................................................................................ 4
1.1 General............................................................................................................................................. 4
1.2 Display Panel ................................................................................................................................. 10
2. Control Panel........................................................................................................................................ 10
2.1 Why are the majority of the Control Panel software tabs and options grayed out? (Both)............ 10
2.2 How do I best track my ink consumption? (Both) ......................................................................... 10
2.3 What is the status of the Bundle Break and Tray Break mode features? (Shuttle)......................... 10
2.4 Why can't I get my Tray or Bundle Breaks to work when set via the Control Panel? (Both)........ 10
2.5 Why can’t I connect via the Control Panel software when normal printing works? (Both)........... 11
3. Feeding................................................................................................................................................. 11
3.1 How do I resolve an intermittent feed issue? (Both)...................................................................... 11
3.2 Why does my printer multi-feed media? (Both)............................................................................. 12
3.3 What media size does Microsoft Add Printer Wizard Print Test Page require? (Both)................. 13
3.4 What media size does the driver’s Print Test Page (via Properties page) require? (Both)............. 13
3.5 What are the approved media types for the printer? (Both)........................................................... 13
3.6 The last few pieces in a stack do not feed reliably, what should I do? (Both) ............................... 13
3.7 How much material can I put into the feeder and have it work correctly? (Both) ......................... 13
3.8 Can I print a permit or other graphic on windowed envelopes? (Both) ......................................... 14
4. Fixed Head ........................................................................................................................................... 14
4.1 General........................................................................................................................................... 14
4.2 Error Correction (Both).................................................................................................................. 15
4.3 Printing........................................................................................................................................... 15
4.4 WF81.............................................................................................................................................. 16
4.5 WF96.............................................................................................................................................. 16
5. Shuttle Head......................................................................................................................................... 17
5.1 General........................................................................................................................................... 17
5.2 Drivers............................................................................................................................................ 22
5.3 Overlays......................................................................................................................................... 22
5.4 Address Recovery .......................................................................................................................... 23
5.5 Firmware Download....................................................................................................................... 23
6. Service Actions..................................................................................................................................... 24
6.1 What do I need to check prior to initiating a firmware update in the printer? (Both).................... 24
6.2 What happens when the TCP/IP cable is connected while actively printing from USB? .............. 24
7. Installation............................................................................................................................................ 25

Page 3 of 37
7.1 Installation hangs on Preparing to Install screen with a “1603 Error installing Microsoft .NET
Framework” message. (Both)................................................................................................................... 25
8. Error List .............................................................................................................................................. 25
8.1 Standard Errors .............................................................................................................................. 25
8.2 Internal Errors ................................................................................................................................ 26
8.3 Fixed Head Power-Up Errors......................................................................................................... 27
9. Process Maps........................................................................................................................................ 27
9.1 Adjusting Feed Gap (Fixed)........................................................................................................... 27
9.2 Sensor Operation Check................................................................................................................. 28
9.3 Calibrate Sensors............................................................................................................................ 28
9.4 Clear Communications Buffer ....................................................................................................... 29
9.5 Cancel Print Job (any printer)........................................................................................................ 29
9.6 Reset PC Print Spooler................................................................................................................... 29
9.7 Set Purge on First Piece (Fixed)..................................................................................................... 30
9.8 Set Periodic Purge (Fixed) ............................................................................................................. 30
9.9 Set Nozzle Keep Alive (Fixed) ...................................................................................................... 30
9.10 Setup External Feeder (WF96 Only)......................................................................................... 30
9.11 Setup Stacker/Conveyor (Fixed) ............................................................................................... 31
9.12 Address Recovery...................................................................................................................... 32
9.13 Print Driver Deletion................................................................................................................. 32
9.14 Send .PRN File to Printer.......................................................................................................... 33
9.15 Setup Tray or Bundle Break from Fixed Head Driver............................................................... 33
10. Glossary ......................................................................................................................................... 34

Page 4 of 37
1. Customer
1.1 General
1.1.1 What are the documents available for the customer? (Both)
SV62381 DA30S/DA50S/DA55S Operator Guide
SV61665 DA70S/DA75S Operator Guide
SV61722 DA80F Operator Guide
SV61749 DA95F Operator Guide
SV62442 SA3000/SA3100/SA3150 Operator Guide
SV61665 SA3300/SA3350 Operator Guide
SV61723 SA5000 Operator Guide
SV61750 SA5300 Operator Guide
1.1.2 Where can I find product specifications for the printer? (Both)
Shuttle Head
Complete product specifications can be found in the Service Manual (SV61831) in Chapter 2 -
Specifications. Additional information can be found in Appendix A in the appropriate Operator Guide (see
above).
Fixed Head
Complete product specifications can be found in the Service Manual (SV61962) in Chapter 2 -
Specifications. Additional information can be found in Appendix A in the appropriate Operator Guide (see
above).
1.1.3 How do I access the control panel menus on the printer? (Both)
1.1.3.1 Accessing the Menus
Press On Line. The LCD displays --OFF LINE-- and the green light goes out.
For Main Menu, press Menu.
For Setup Menu, press and hold Menu for four seconds.
For Service Menu, press Eject - first, then while holding it down, press Menu together for two seconds.
1.1.3.2 Navigating Within the Menus/Changing Settings
Shuttle Head Models
Press Eject - or Cartridge + to scroll through the menu options.
Press Enter to select the desired menu option or a submenu option.
Press Eject - or Cartridge + to scroll through the submenus within a menu option or the settings within a
menu/submenu option. An asterisk (*) before the setting indicates that setting is currently selected.
Press Enter to define a new setting and an asterisk will appear before the setting indicating you have
selected it.

Page 5 of 37
Press Menu to move up a level (for example, to move from a setting to a menu option or from a menu
option to –OFF LINE--).
Fixed Head Models
Press -or +to scroll through the menu options.
Press Enter to select the desired menu option or a submenu option.
Press -or +to scroll through the submenus within a menu option or the settings within a menu/submenu
option. An asterisk (*) before the setting indicates that setting is currently selected.
Press Enter to define a new setting and an asterisk will appear before the setting indicating you have
selected it.
Press Menu to move up a level (for example, to move from a setting to a menu option or from a menu
option to –OFF LINE--).
1.1.3.3 Exiting the Menus (Both)
Press Menu until the printer LCD displays —OFF LINE--.
Press On Line to enable the printer.
NOTE: See Appendix A - Printer Control Panel Menus in the Shuttle Head Service Manual (SV61831) or
Fixed Head Service Manual (SV61962) for full information on the control panel menus on the printers.
1.1.4 What ink supply cartridges should I use? (Both)
The same one ink supply cartridges used on the current (predecessor) models are used in all the models (see
table below). For a complete list of ink cartridges, go to http://www.pb.com/supplies. In the Find Your
Supplies field on the left panel, select AddressRight from the dropdown list provided. Follow the links for
the model of your printer from the web page that displays.
Marketing Model PCN Printing Capability Predecessor Marketing Model Predecessor PCN
DA30S /SA3000 WS31 Black DA300 / SA05 W655 / 5KLE
DA50S / SA3100 WS51 Black DA500 / SA15 W660 / 9KL
DA55S / SA3150 WS56 Black & Color DA550 / SA21 W680 / 9KLC
DA70S / SA3300 WS71 Black DA700 / SA25 W707 / 13K
DA75S / SA3350 WS76 Black & Color DA750 / SA30 W790 / 13KC
DA80F / SA5000 WF81 Black or Spot Color DA400 / SA35 W400 / 22K
DA95F / SA5300 WF96 Black or Spot Color DA950 / SA50 W803 / 30K
1.1.5 How do I perform a factory memory reset on my printer? (Both)
There are two ways you can return all menu settings to their factory defaults [the default settings are listed
in Appendix A - Printer Control Panel Menus of the Shuttle Head Service Manual (SV61831) or Fixed
Head Service Manual (SV61962)].
1.1.5.1 From the Printer Control Panel
a. Hold On Line button while turning ON the printer.

Page 6 of 37
b. The message Reset memory to defaults? -No +Yes displays after printer starts up. Select Yes and
Resetting printer. Please wait... displays.
c. When printer settings have been reset to factory defaults, Memory reset. Restarting printer...displays for
three seconds.
1.1.5.2 From the Control Panel software on the host PC
a. Double-click on the Addressing Printer Control Panel icon. The Addressing Printer Control
Panel dialog appears.
b. Select the appropriate connection option, and then click OK. The Control Panel appears.
c. Click the Test & Adjust tab.
d. Click Log In. Enter Supervisor password (55555) to log in and click OK.
e. Select Reset to All Factory Defaults.
1.1.6 What is the Control Panel software and how do I access it?
The Control Panel software, when loaded on a host PC communicating (via USB or network connection)
with the printer, allows you to access all the menu and setup functions you would find on the printer's LCD
panel, as well as run other programs unique to the Control Panel software.
A. On the host PC, double-click on the Addressing Printer Control Panel icon. The Addressing
Printer Control Panel dialog appears.
B. Select the appropriate connection option, and then click OK. The Control Panel appears.
C. Click on the appropriate tab.
D. Click Log In. Enter your password and click OK
Refer to the Help system on the software for information on how to use the features.
1.1.7 What is Envelope Designer Plus? (Both)
The Pitney Bowes Envelope Designer Plus (available in the US only), is an easy-to-use program that helps
to create professional-looking envelope layouts quickly. With Envelope Designer Plus, you can create and
position a mailing address, return address, single or multi-line messages, barcode, and graphics.
To access Envelope Designer Plus:
1. Click Start > Programs.
2. Select Pitney Bowes Printing > Envelope Designer Plus. The program displays a sample
envelope for customizing.
1.1.8 How do I access the printer properties for the printer in Windows? (Both)
To access the main properties window:
1. Click Start > Settings > Printers and Faxes.
2. Right-click the target printer and then click Properties. The Properties dialog opens and displays
several tabs, each of which allows access to different printer options. The General tab is active
when the Properties dialog opens.
3. To access another option, click on the appropriate tab. A window for the selected option displays.
NOTE: An explanation of the items in each tab is also available by right-clicking an item and
clicking What's This from the context menu
4. The Port tab displays what communication method is being used with the printer (such as USB or
TCP/IP), and the specific address assigned (if using TCP/IP).

Page 7 of 37
Options and Tabs displayed may differ depending on which printer drivers are installed.
1.1.9 Why doesn't my printer respond when I turn ON the power? (Both)
Possible causes of non-response are:
Power switch is OFF on printer.
Check that the power cord is securely connected to the wall outlet and the printer.
Check the power outlet to make sure that it is working. Try another good outlet to rule out if it is a
printer or outlet problem.
Main power supply failed inside the printer (need Service to fix).
1.1.10 My POSTNET™ barcode doesn't scan properly (Both)
1. Print quality of barcode may be poor - clean cartridge, run purge and retry. May also try a higher
quality DPI setting.
2. Specified digits from application may result in incorrect checksum on barcode. Provide valid
checksum or setup to have printer compute checksum and try again.
3. The font may be providing incorrect spacing for the barcode, try converting to printer macro
generation and try again.
4. Make sure the material thickness adjustment is appropriate so there isn't excessive shadow or
compressed prints.
5. If it's always the first piece in a batch that fails to scan, enable the Purge at Start option in the
Setup Menu.
6. Adjust the transport idlers to prevent them from running over the printed area.
7. Use a higher Print Quality setting to improve readability (will slow printer down and use more
ink).
1.1.11 Why is my ZIP Code printing with extra characters or spaces in it? (Both)
Applications such as Word show a continuous line of characters, even though the line may be stored
internally as pieces of the line.
Such a line, made up of pieces of lines, may leave extra characters on the printed page, especially when
ZIP+4~DPC format is used along with Barcode Position driver setting Above Address, Below Address or
Lower Right.
If extra characters are printed, simply cut and re-paste the line. This action makes the line one continuous
line and corrects the problem of extra characters.
1.1.12 Why does a job sent with Print Quality set to Letter display a different Print Quality
on the printer? (Both)
Any driver parameter with Controlled by Printer as an option assumes that the parameter is job specific and
should be set in the driver when the job is submitted. This value is used for the job, but does not override
the default value stored in the printer. When viewing the parameter from the printer LCD screen, the stored
default is seen, not the driver value used for the last job.
1.1.13 How long of a USB cable can I use to connect the printer to my PC? (Both)
USB cable length should not exceed 15 feet maximum.
NOTE: Do not use a non-powered hub to extend the distance, as communication issues may start to
develop between.

Page 8 of 37
1.1.14 Why, after moving the printer to another USB port (same PC), does the printer not
print? (Both)
Unlike other USB devices, unplugging the printer USB cable and plugging it in to another USB port on the
same PC may create a new print device in the Windows Printers folder and another USB port number.
Depending on the software configuration and/or default printer selection, this may cause the printer to stop
printing. Move the printer back to original USB port on PC (the one on which it was installed).
1.1.15 Why does the printer act strangely when I leave a job left unfinished overnight with
the printer –OFF LINE--? (Both)
It is strongly recommended that no job be left unfinished overnight with the printer –OFF LINE--. When
the printer is left ON overnight, especially when attached to a network, it is not unusual for the printer and
the host computer to have lost and regained contact during the night. If a job was left in-process overnight
with the printer –OFF LINE--, it is extremely likely that the host will restart the job, creating some number
of duplicate pieces. Also, jobs left in the print queue overnight may become lost and not printable or even
delete-able from the Windows print spooler without rebooting the computer.
1.1.16 Can I print using both USB and TCP/IP on the same printer? (Both)
Either communications mode can be used for printing or for control panel access. Both printing and the
control panel can be active on different protocols at the same time. However, if users attempt to print jobs
from both USB and TCP/IP at the same time, the printer will mix the jobs with unknown results. It is
highly recommended that only one method be used for sending print jobs to any AddressRight printer.
1.1.17 Are there any special actions needed before restarting the machine after a jam has
occurred? (Both)
Under certain circumstances, it may be necessary to use the Address Recovery mechanism to reprint one or
more pieces. This is especially true for either Jam to Exit or Jam at Exit errors. If there is a problem, the
machine can be taken –OFF LINE-- and the specific pieces needed recovered and then the job continued.
1.1.18 Is there any way to define my material sizes to appear in the normal material drop
downs? (Both)
Yes, go to Start > Settings > Control Panel > Printers and Faxes then select menu item File > Server
Settings. The Forms tab like this one will appear (may be different in other operating systems):

Page 9 of 37
Select create a new form and fill in the material definitions. When done, press OK. This will make it
available to the printer as a material type.
1.1.19 Are there any daily maintenance actions I should take? (Both)
After any large run or before each shift of operation the paper path and sensors should be cleaned or blown
out.
If the printer begins to show jams without there appearing to be any cause for the jam, first try cleaning the
sensors to see if that corrects the problem.
1.1.20 Are there any restrictions about changing job settings? (Both)
If you are using an overlay, changing the Print Quality setting will cause the overlay to print incorrectly.
Changing the Print Quality setting during a job may cause one piece to be printed partially with the first
Print Quality setting and partially with the new Print Quality setting.
Changing any job setting in the middle of a job will cause the change to take affect immediately, usually
changing the appearance of the piece. Normal operation is to get the settings correct and checked before
starting the job.
1.1.21 Why is my barcode printing way above or below my address? (Both)
If the application is using blank lines before or after the address to position the address instead of either the
internal positioning elements, or direct WYSIWYG windows positioning, the extra blank lines are being
included in the address and the barcode is being positioned above or below the extra lines. In this situation,
remove the blank lines and change the positioning method to get the barcode to show in the proper location
relative to the address.

Page 10 of 37
1.1.22 Why is there a line drawn after my ZIP Code in my address? (Both)
You are probably using the ~123 after the ZIP Code to create the POSTNET™ barcode. If these additional
characters are underlined, the underline is printed even if the characters are not printed. The solution is to
not underline any character as part of any Tilde ‘~xxx’ macro.
1.2 Display Panel
1.2.1 I pressed the On Line button twice quickly and the machine stopped with the
communications arrows (>>>) showing. What should I do to get the machine going again?
(Fixed)
Press Enter and then On Line, waiting a couple of seconds between each button press. If the machine does
not go back online and continue printing, press On Line again.
2. Control Panel
2.1 Why are the majority of the Control Panel software tabs and options grayed out?
(Both)
Many of the options are only available if the printer is –OFF LINE-- and if you logon with the appropriate
level of password.
2.2 How do I best track my ink consumption? (Both)
The Control Panel Software (Job Control > (Ink Cartridge) Configure) on the host PC permits you to
specify the brand and type of ink cartridge being used when you replace a cartridge. This function provides
you a greater accuracy of ink usage because different brands have slightly different volumes of ink inside.
If you are using the LCD Control Panel on the printer to replace the ink cartridge, you cannot specify the
brand, and therefore the printer assumes a certain standard volume that may or may not match your
particular ink cartridge. In either way, when you replace a cartridge, you are prompted to also reset
percentage of ink value.
If you remove and replace the same cartridge and reset the ink level, your ink level will be off by the
amount previously used on the cartridge. Use Configure to reset your ink level.
NOTE: Be sure the cartridge is properly seated. Misalignment of the cartridge may lead to print quality
degradation which may not be recoverable without service intervention.
2.3 What is the status of the Bundle Break and Tray Break mode features? (Shuttle)
These features are now functional.
2.4 Why can't I get my Tray or Bundle Breaks to work when set via the Control Panel?
(Both)
Printers WS5x and WS7x do not have break capability in the firmware. After August 2007, there will be a
new driver available that will contain this functionality.
Printers WF81 and WF96 do not have break capability in the firmware. The fixed head driver does provide
the capability. Updated firmware will be available Q4 2007 to provide additional break capability internal
to the printers.