Pitney Bowes ADDRESSRIGHT DA700 User manual

AddressRight® Printer
DA700/DA750
Operating Guide

Safety EN60950 (IEC950)
This device passes conformity testing to standards for safety of electrical equipment (IECEE) CB scheme.
FCC Notice
This equipment has been tested and found to comply with the limits for Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial environment. This equip-
ment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the user manuals, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which
case the user will be required to correct the interference at this own expense. Shielded cables
must be used with this unit to insure compliance with Class A limits.
Warning: This is a Class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.
These materials and the related software are the confidential and proprietary property of Pitney
Bowes Inc., and may not be lent, sold, hired out, or made available to others in any form, or be
disposed of by way of trade in any form without the express written consent of Pitney Bowes, Inc.
First edition, April, 1999. ©1999 Pitney Bowes Inc. All rights reserved. This book may not be
reproduced, in whole or in part in any fashion, or stored in a retrieval system of any type, or
transmitted by any means, electronically or mechanically, without the express written consent of
Pitney Bowes, Inc.
We have made every reasonable effort to insure the accuracy and usefulness of this manual,
however we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
SmartMailer and Envelope Designer are registered trademarks and PB Supply Line is a service
mark of Pitney Bowes Inc. Microsoft and Windows are trademarks or registered trademarks of
Microsoft Corporation.

Operating GuideAddressRight®Printer DA700/DA750
Page iSV61027C · Rev A
Table of contents
Chapter 1, DA700/DA750 Overview
Welcome to the DA700/DA750 ....................................1-2
Using This Guide ..........................................................1-2
System Requirements..................................................1-3
Getting Help..................................................................1-4
Online Help.............................................................. 1-4
Phone Support .......................................................1-4
Before You Call .......................................................1-4
The World Wide Web.............................................. 1-5
Printer Options .............................................................1-5
Ordering Supplies.........................................................1-5
Chapter 2, Getting Started with the DA700/DA750
Unpacking the Printer...................................................2-2
Package Contents..................................................2-3
Choosing a Location for Your Printer...........................2-4
Important Safety Notes ...............................................2-4
Assembling the DA700/DA750 ....................................2-5
1. Attach the Wire Frame to the Printer ................. 2-6
2. Install the Sliding Fence......................................2-7
3. Position the Output Stacker Tray....................... 2-8
4. Connect the Parallel Cable or Serial Cable........ 2-9
5. Connect the Power Cord ...................................2-11
6. Install the Ink Jet Cartridges (Color & Black)..... 2-12
Removing the Ink Jet Cartridges.................................2-13
Chapter 3, DA700/DA750 Features and Adjustments
Printer Features............................................................3-2
DA700/DA750 Throughput..................................... 3-3
Material Thickness.................................................. 3-4
Media Size ..............................................................3-4
Approved Media Types .......................................... 3-4
Setting Up a Job ..........................................................3-6
1. Set the Separator Gap .......................................3-9
2. Center the Wireframe under the Material ...........3-12

Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
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Table of contents
3. Set the Feed Angle............................................. 3-13
4. Set the Wire Frame Ramp.................................. 3-15
5. Position the Feed Fence ....................................3-16
6. Load Material ...................................................... 3-17
7. Adjust the Media Thickness Knob ..................... 3-18
8. Adjust the Exit Rollers ........................................3-20
9. Print a Test Piece................................................3-22
Chapter 4, Using the DA700/DA750 With Your
Computer
Installing the Printer Driver ...........................................4-2
Selecting Printer Properties .........................................4-4
Using the Printer Properties Window ..........................4-5
Selecting the DA700/DA750 Printer
from a Windows Application .......................................4-5
Envelope Designer™....................................................4-15
Chapter 5, Printer Maintenance
Preventive Maintenance...............................................5-2
Cleaning........................................................................5-2
Print Quality Problems .................................................5-2
Exit Rollers....................................................................5-3
Sensor ..........................................................................5-3
Print Head Shaft ...........................................................5-3
Floor Assembly and Top Cover...................................5-3
CMYK Printing..............................................................5-4
Chapter 6, Troubleshooting
Problems and Solutions...............................................6-2
Feed Problems ....................................................... 6-2
Print Quality Problems ........................................... 6-3
Interface Problems .................................................6-5
Motor Problems ..................................................... 6-6
Barcode Problems .................................................6-6
Other Problems ...................................................... 6-7

Operating GuideAddressRight®Printer DA700/DA750
Page iiiSV61027C · Rev A
Table of contents
Appendix A, Control Panel Menus
Using the Control Panel ................................................A-2
Using the Menus ...........................................................A-3
Using the Main Menu.....................................................A-5
Main Menu Diagram ......................................................A-6
1. Address Layout ...................................................A-7
2. Print Quality .........................................................A-11
3. Font Selection......................................................A-13
4. Barcode ...............................................................A-15
5. Address Recovery...............................................A-17
6. Clear Counter.......................................................A-19
7. Job Settings ........................................................A-19
Using the Setup Menu...................................................A-21
Setup Menu Diagram ....................................................A-22
1. Heavy Media Mode .............................................A-23
2. Test Print Head ....................................................A-23
3. Purge Print Head .................................................A-24
4. Lines Per Address ...............................................A-25
5. Communications .................................................A-26
6. Hex Dump Mode .................................................A-28
7. Language .............................................................A-31
8. Envelope Feed Delay...........................................A-33
9. Auto Envelope Eject ............................................A-34
10. ROM Revision Number......................................A-35
Appendix B, Specifications
Equipment Specifications .............................................B-2
Material Specifications ..................................................B-9
Index
Index to the Contents of this Manual............................i-1

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Table of contents
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1Printer overview
Operating Guide
AddressRight®Printer DA700/DA750
Page 1-1
SV61027C · Rev A
Chapter contents
The Pitney Bowes DA700/DA750
is a versatile, easy-to-use desktop
printer designed for addressing
applications.
This chapter explains what's in
this guide, and tells you how to
order supplies and where to get
more information about using your
DA700/DA750.
Welcome to the DA700/DA750
Color Ink Jet Printer ..............1-2
Using This Guide...................1-2
System Requirements...........1-3
Getting Help ..........................1-4
Printer Options ......................1-5
Ordering Supplies .................1-5

1Printer overview
Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
Page 1-2
The Pitney Bowes DA700/DA750 color ink jet printer is a
desktop printer used to print addresses, graphics and
other information, in color, on a wide range of material of
various sizes, construction and composition. With the
DA700/DA750 you can define the font, placement, print
quality and bar code characteristics for your addresses.
This Operator Guide shows you how to:
•Set up the DA700/DA750 printer
•Connect it to your computer
•Define your envelope layout
•Print a test mail piece
•Send a mail job to the printer from your
computer application.
Using This
Guide Refer to this guide for information about printer setup,
operation and troubleshooting. It is divided into the
following chapters:
Chapter 1, Introduction
Contains an overview of the DA700/DA750 Operator
Guide, information about ordering supplies and a list of
help resources.
Chapter 2, Getting Started
Contains instructions for assembling your printer.
Chapter 3, DA700/DA750 Features and Adjustments
Explains how to set up your printer to run a job.
Chapter 4, Using the DA700/DA750 With Your
Computer
Contains instructions for installing the printer driver,
selecting the printer from your software program and
sending a mail job from your computer.
Welcome to
the DA700/
DA750 Color
Ink Jet Printer

1Printer overview
Operating GuideAddressRight®Printer DA700/DA750
Page 1-3SV61027C · Rev A
Chapter 5, Printer Maintenance
Describes how to keep the printer clean and functioning
properly.
Chapter 6, Troubleshooting
Contains a list of possible problems and their solutions.
Appendix A, Control Panel Menus
Explains the Main Menu and Setup Menu options avail-
able on the DA700/DA750 control panel.
Appendix B, Specifications
Provides hardware and material specifications. Your
printer will run at its best when your material conforms to
our specifications.
System
Requirements To operate the DA700/DA750 with your computer, your
system must meet the following requirements:
CPU Pentium II 233 MHZ or greater
64 or more MB RAM recom-
mended
Operating System* Windows 98 (2nd Edition),
Windows ME, Windows ME,
Windows 2000, Windows XP
Parallel Cable A parallel cable is supplied with
your printer. If you choose to
use another cable, make sure it
isn't any longer than 10 feet.
or
Serial Cable To use the serial port, a serial
cable of no more 15 feet in
length is required.

1Printer overview
Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
Page 1-4
Phone Support
If you need technical support, call Pitney Bowes Techni-
cal Support at: [phone]
Online Help
The DA700/DA750 Print Driver has a built-in help system.
Click on Properties from Windows print dialog box. Right
click on items in question for the "What's This" Help
button.
If you're using Pitney Bowes programs such as Envelope
Designer™ or SmartMailer™, press the F1 key while
you're using the program to display information about
the open screen. Select the Help menu to display a list of
topics or search for a term. Refer to the documentation
supplied with these programs for more information.
Getting Help As you use your printer, there may be times when you
need help to solve a specific application problem, or you
may want additional information about printer operation.
Pitney Bowes provides several information resources.
* NOTE: Subject to change. Below is a table of the
Microsoft operating systems currently supported and
the dates Pitney Bowes expects to stop providing
support for the drivers that run on those systems.
Microsoft Windows
Operating System
Microsoft’s
"Not Supported"
Date*
Last Date Pitney Bowes will support
drivers installed with Microsoft
Windows Operating System in
conjunction with AddressRight and
DocuMatch**
Recommended
Replacement
95 December 31, 2001 April 30, 2003 Windows 2000 Pro or XP Pro
98 and 98
(
2nd ed.
)
January 16, 2004 July 31, 2004 Windows 2000 Pro or XP Pro
Millennium (Me) December 31, 2004 July 31, 2004 Windows 2000 Pro or XP Pro
NT 4.0 June 30, 2003 July 31, 2004 Windows 2000 Pro or XP Pro
XP Home December 31, 2006 December 31, 2006 To be determined
2000 Professional March 31, 2007 March 31, 2007 To be determined
XP Professional December 31, 2008 December 31, 2008 To be determined
* Source: Microsoft.com (posted 1/15/03)
** Dates subject to change, including any change due to Microsoft’s support cessation dates or if USPS
changes requirements. Should dates change, they will be posted on our web site at www.pb.com/support.

1Printer overview
Operating GuideAddressRight®Printer DA700/DA750
Page 1-5SV61027C · Rev A
•Model #: W660/W680
•Serial number: See back of unit.
•Nature of problem: What happens and when
does it happen?
•The steps you've already taken to solve the
problem and the results.
Before You Call...
Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call, please have the following information at hand:
Getting Help
(continued)
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com\support\
You'll find the latest information about our products and
services as well as answers to frequently asked technical
questions.
Pitney Bowes offers several very useful options for your
DA700/DA750:
•Envelope Designer™ lets you create a profes-
sional looking envelope in a matter of sec
onds—you don't have to bother with the print
driver or make manual settings.
•The W853 Ink Dryer helps to eliminate smudging
on difficult materials like glossy stock.
•The W760 Power Stacker holds up to 300 #10
envelopes. It helps maintain a neat stack in ZIP
Code order when you run long jobs.
Printer
Options

1Printer overview
Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
Page 1-6
The following supplies are available for your DA700/
DA750 printer:
•Black Ink Cartridge (order number 660-1)
•Color Ink Cartridge (DA750 Only)
(order number 660-5)
•4Pack of Black Ink Cartridges
(order number 660-9)
•Fast Drying Black Ink Cartridge (TBD)
You can order supplies for your DA700/DA750 printer
directly through the Pitney Bowes Supply LineSM. To
place an order, call:
Or visit our website at:
[phone]
Ordering
Supplies
www.pb.com\supplies\

2Getting started with the DA700/DA750 printer
Operating Guide
AddressRight®Printer DA700/DA750
Page 2-1
SV61027C · Rev A
Chapter contents
This chapter explains how to
unpack, assemble and connect
your new printer.
Unpacking the Printer .............2-2
Choosing a Location ...............2-4
Important Safety Notes...........2-4
Assembling the
DA700/DA750 ..........................2-5
Attach the Wire Frame ............2-6
Install the Sliding Fence..........2-7
Position the Output Stacker ...2-8
Connect the Parallel or
Serial Cable .............................2-9
Connect the Power Cord ......2-11
Turn the Printer On ................2-11
Install the Ink Jet Cartridge...2-12
Remove the Ink Jet
Cartridge................................2-13

2Getting started with the DA700/DA750 printer
Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
Page 2-2
Unpacking
the Printer As you remove the DA700/DA750 contents from the box,
note the components of the printer, labeled below.
Control Panel (LCD
Display and Keypad)
Media Thickness
Knob
Ink Jet
Cartridge(s)
[not shown]
OutputBin
H-Block
Separators
Wire Frame Assembly
Print Area Door
Assembly
Sliding
Fence

2Getting started with the DA700/DA750 printer
Operating GuideAddressRight®Printer DA700/DA750
Page 2-3SV61027C · Rev A
Package Contents
•DA700/DA750 Printer
•Output Stacker
•Wire Frame with Material Prop, Washer and
Retaining Knob
(Input Material Stacker assembled)
•Sliding Fence (long)
•Sliding Fence (short)
•Power Cord
•Parallel Cable
•Printer Operating Guide
•Printer Driver Software
•Ink Jet Cartridge (Black)
(Black & Color for the DA750)
•Operator Training Guide
•POSTNETTM Certificate
•Installation Quality Report
•Print Head Shipment Holder (remove before
turning unit on)
•Quick-Start Instructions
•Shipping Support
(remove before turning unit on)
Unpacking
the Printer
(continued)

2Getting started with the DA700/DA750 printer
Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
Page 2-4
Follow these guidelines and safety precautions when
selecting a location for your printer:
•Place the printer on a table or other stable, level
surface within the cable's length (Parallel 10 feet
max.; Serial 15 feet max.) of your computer.
•Allow for adequate space. The DA700/DA750 is 14.7
inches high, 16.2 inches wide and 21.7 inches deep,
without the wire frame input stacker.
•Allow for adequate ventilation around the base and
rear of the printer.
•Protect the printer from heat, dust and moisture.
Avoid placing the printer in direct sunlight.
•To protect against electric shock, plug the machine
into a properly grounded wall outlet.
•DO NOT use an adapter plug. Use of an adapter
could compromise the ground and cause a possible
shock hazard or damage to the equipment in the
event of a short circuit.
•DO NOT remove the ground pin from the line cord.
•Avoid using outlets controlled by wall switches.
Someone could accidently shut your printer off.
•The power cord wall plug is the primary means of
disconnecting the machine from the AC power. The
wall outlet should be near the machine and easily
accessible.
•DO NOT route the power cord over sharp edges or
trap it between pieces of furniture.
•Insure that there is no strain on the power cord where
it passes between the equipment, walls or furniture.
•Be certain the area in front of the wall receptacle into
which the machine is plugged is free from obstruc-
tion.
Choosing a
Location for
Your Printer
Important
Safety Notes

2Getting started with the DA700/DA750 printer
Operating GuideAddressRight®Printer DA700/DA750
Page 2-5SV61027C · Rev A
Once you've placed the printer in a suitable location,
assemble the printer components in the following order:
NOTE: Do not plug the printer into the power source
until you've completed steps 1-4.
1. Attach the wire frame input stacker (page 2-6).
2. Install the sliding fence (page 2-7).
3. Position the output stacker (page 2-8).
4. Connect the parallel or serial cable (page 2-9).
5. Attach the power cord and turn the printer ON
(page 2-11).
6. Install the ink jet cartridges (page 2-12).
Assembling
the DA700/
DA750
•DO NOT remove covers. The machine covers serve
to enclose hazardous parts. If the machine has been
dropped or has otherwise had the covers stressed in
any way, report it to your Pitney Bowes Customer
Service Representative.
•To reduce the risk of fire and/or electrical shock, do
not attempt to disassemble this machine. If service is
required, contact your Pitney Bowes Customer
Service Representative.
•Keep fingers, loose clothing, jewelry and long hair
away from the moving parts.
•Use only Pitney Bowes approved ink cartridges and
cleaners. Read all instructions before attempting to
operate the equipment.
•Follow any specific occupational safety and health
standards for your workplace or area.
Important
Safety Notes
(continued)

2Getting started with the DA700/DA750 printer
Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
Page 2-6
Attach the Wire Frame to the Printer.
1. Hook the bottom edge of the wire frame under the
deflector. The wire frame slides between the feed
rollers and the paper deflector. Make sure the front
rod is engaged into the key slot bottom.
Assembling
the DA700/
DA750
(continued)
Slide bottom edge
under here.
Insert the metal sheet into the
height adjustment slot.
2. Rotate the wire frame and insert the curved metal
sheet on the bottom of the frame into the height
adjustment slot.
3. Adjust the angle of the wire frame so it’s positioned at
about a 45 degree angle. Turn the lock knob on the
side of the slide clockwise to hold the wire frame in
position.
You can adjust both the height and side-to-side
position of the wire frame to accommodate the size
and type of the material you're running. We talk about
this in the next chapter.

2Getting started with the DA700/DA750 printer
Operating GuideAddressRight®Printer DA700/DA750
Page 2-7SV61027C · Rev A
Assembling
the DA700/
DA750
(continued)
Install the Sliding Fence
The DA700/DA750 has two fences—a long one and a
short one. Use the short fence when printing material
smaller than a #10 envelope. Use the long fence for larger
material.
1. Slide the square edge of the sliding fence into the
slots on the frame slide as shown below.
Insert Sliding Fence
between Slide Guides
and Feed Carriage.
2. The next chapter explains how to set the fence to the
width of the material you're running.

2Getting started with the DA700/DA750 printer
Operating Guide
AddressRight®Printer DA700/DA750
SV61027C · Rev A
Page 2-8
Position the Output Stacker Tray
Printed material is deposited in the output stacker tray.
The tray can stack up to 150 #10 envelopes. Slide it into
position under the back of the printer as shown below.
Assembling
the DA700/
DA750
(continued)
Stacker Tray