Pitney Bowes da95f Manual

Operator Guide
International English Version
AddressRight
™
DA Series
™
Printer
DA95F

NOTICE
The use of this information by the recipient or others for purposes other
than the repair, adjustment or operation of Pitney Bowes equipment may
constitute an infringement of patent and/or other intellectual property
rights of Pitney Bowes or others. Pitney Bowes assumes no responsibility
for any such use of the information. Except as provided in writing, duly
signed by an officer of Pitney Bowes, no license, either express or
implied, under any Pitney Bowes or any third party’s patent, copyright, or
other intellectual property rights is granted by providing this information.
SV61749 Rev. D
First Edition, August, 2007.
©2007 Pitney Bowes Inc. All rights reserved.
This book may not be reproduced in whole or in part in any fashion or
stored in a retrieval system of any type or transmitted by any means,
electronically or mechanically, without the express written permission of
Pitney Bowes.
We have made every reasonable effort to assure the accuracy and
usefulness of this manual, however we can not assume responsibility
for errors or omissions or liability for the misuse or misapplication of our
products.
Envelope Designer and SmartMailer are registered trademarks of
Pitney Bowes, Inc. Microsoft and Windows are trademarks or registered
trademarks of Microsoft Corporation.
Conforms to the following:
FCC Rules
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to part 15 of the FCC rules. These limits
are designed to provide reasonable protection against interference when
the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause
interference to radio communications. Operation of this equipment in a
residential area is likely to cause interference, in which case the user will
be required to correct the interference at his own expense.
For USB interface to a computer, use only a shielded USB cable.
CAUTION: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance could void the
user’s authority to operate the equipment.

It is certified that the Addressing System complies with all
applicable Directives of the European Union.
Use only shielded USB cables for connecting to other devices.
For a formal Declaration of Conformity please contact Compliance
Engineering.
WARNING: This is a Class A product. In a domestic environment this
product may cause radio interference in which case the user may be
required to take adequate measures.

iiiSV61749 Rev. D
Contact Information list
USA Contacts ...........................................................v
Canada Contacts......................................................v
Other Country Contacts............................................v
1 • Introduction
Welcome to the DA95F Printer..............................1-2
Using This Guide ...................................................1-2
System Requirements ...........................................1-2
Getting Help...........................................................1-3
Printer Options.......................................................1-3
Important Safety Notes..........................................1-4
Printer Parts and Locations ...................................1-6
2 • Printer Basics
Printer Features Overview.....................................2-2
Setting Up A Job ...................................................2-4
Printer Driver Software ........................................2-16
Using the Control Panel.......................................2-17
Using the Menus..................................................2-19
Output Stacker ....................................................2-28
Optional Power Stacker.......................................2-28
3 • Printer Maintenance
Replacing the Ink Cartridge(s) ..............................3-2
Removing the Old Ink Cartridge(s) .......................3-2
Installing New Ink Cartridge(s) ..............................3-3
Replacing the Bulk Ink Cartridge(s) ......................3-4
Installing New Bulk Ink Cartridge(s) ......................3-5
Performing a Print Head Alignment ......................3-6
Preventive Maintenance ......................................3-13
Print Quality Problems.........................................3-13
Cleaning the Wipers ...........................................3-14
Purging the Print Head ........................................3-15
Prolonging the Life of Print Cartridges ................3-16
Table of Contents

Table of Contents
iv SV61749 Rev. D
Cleaning the Sensors .........................................3-17
Cleaning the Exit and Entry Idler Rollers ............3-18
Cleaning the Transport Belts, Rollers and
Printer Deck ........................................................3-18
Setting the Separators to Account for
Normal Wear .......................................................3-19
4 • Troubleshooting
Important Note About Error Codes ........................4-2
Error Codes ...........................................................4-3
Problems and Solutions.........................................4-4
Feed Problems ......................................................4-4
Print Quality Problems...........................................4-6
Interface Problems ................................................4-8
Motor Problems .....................................................4-8
Memory Problems .................................................4-9
Appendix A • Specifications
Equipment Specifications .................................... A-2
Material Specifications ......................................... A-5
Appendix B • Delivery Point Bar Coding
Delivery Point Bar Coding (US markets only)....... A-2
ZIP+4+2 (11 digit bar code) ................................. A-2
ZIP+4+3 (12 digit bar code)................................. A-2

vSV61749 Rev. D
Contact Information list
USA Contacts
Product Name - DA95F
• For frequently asked questions, go to: www.pb.com and click on
Customer Support.
• To place requests for service or training, go to: www.pb.com and
click on My Account.
• To order supplies and accessories, call the Supply Line™ at:
1.800.243.7824 or go to: www.pb.com and click on Online
Store.
• To view and pay invoices online, go to: www.pb.com and click on
My Account.
• To view inventory, go to: www.pb.com and click on My Account.
• To view material safety data sheets, call the Pitney Bowes
Supply Line™ at: 1.800.243.7824 or go to: www.pb.com and
click on Customer Support.
• For direct questions, call: 1.800.522.0020. Customer Service
Representatives are available Monday through Friday, 8:00 AM
- 8:00 PM ET.
Canada Contacts
Product Name - DA95F
• For frequently asked questions or to order supplies, go to:
www.pitneybowes.ca
• For direct questions, call: 1.800.672.6937. Customer Service
Representatives are available Monday through Friday, 8:30 AM
- 4:00 PM ET.
Other Country Contacts
Contact information is given in a separate publication supplied with
the product.

Contact Information List
vi SV61749 Rev. D

1-1SV61749 Rev. D
1 • Introduction
The DA95F is a versatile, easy-to-use, high speed desktop
printer designed for addressing applications. This chapter
explains what's in this guide, and tells you how to order
supplies and where to get more information about using your
DA95F.
In this Chapter:
Welcome to the DA95F Printer...........................................1-2
Using This Guide ................................................................1-2
System Requirements ........................................................1-2
Getting Help........................................................................1-3
Online Help ..................................................................1-3
Printer Options....................................................................1-3
Important Safety Notes.......................................................1-4
Other Informational Cautions .......................................1-5
Printer Parts and Locations ................................................1-6

1 • Introduction
1-2 SV61749 Rev. D
Welcome to the DA95F Printer
The DA95F ink jet printer is a desktop printer used to print
addresses, graphics and other information, on a wide range of
material of various sizes, construction and composition. You can
define the font, placement, barcode characteristics, and print quality
for your addresses.
Using This Guide
Refer to this guide for information about printer setup, operation and
troubleshooting. It is divided into the following chapters:
Chapter 1, Introduction - Contains an overview of the Operator
Guide, help resources, safety information, as well as printer parts
and locations.
Chapter 2, Printer Basics - Explains how to set up your printer to
run a job.
Chapter 3, Printer Maintenance - Describes how to keep the printer
clean and functioning properly.
Chapter 4, Troubleshooting - Contains a list of possible problems
and their solutions.
Appendix A, Specifications - Provides hardware and material
specifications. Your printer will run at it's best when your material
conforms to our specifications.
Appendix B, Glossary - Explains the meanings of common terms
used with address printing equipment.
Index - Provides a quick guide to finding topics in this book.
System Requirements
In order to operate the printer with your computer, your system must
meet the following requirements:
CPU: Pentium III 500 MHZ or greater,
Memory: 500 MB minimum
Operating System: Windows 2000/XP or Windows Server 2003
Printer Cable: USB or on a LAN with Ethernet patch cable.

Introduction • 1
1-3SV61749 Rev. D
Getting Help
As you use your printer, there may be times when you need help
to solve a specific application problem, or you may want additional
information about printer operation.
Refer to the Contact Information List at the front of this guide for
more information or in the separate contact sheet supplied with your
printer.
Online Help
The Print Driver for your printer has a built-in help system. To get to
the help system for the printer driver, click on properties from within
the print dialog box. To get a description of any of the items in that
dialog box right-click on the item to access the What's This? help
button. Click the What's This? help button to view an explanation of
the item in question.
If you're using programs such as Envelope Designer™or
SmartMailer™, press the F1 key while you're using the program
to display information about the open screen. Select the Help
menu to display a list of topics or search for a term. Refer to the
documentation supplied with these programs for more information.
NOTE: The availability of software varies by country. Refer to your
printer supplier for details of software available to you.
Printer Options
There are several options available for your addressing printer, such
as ink drying equipment which may reduce smudging on glossy
stock, stackers, and envelope designing software.
NOTE: The availability of software and product varies by country.
Refer to your supplier for availability details in your country.

1 • Introduction
1-4 SV61749 Rev. D
Important Safety Notes
Follow the normal safety precautions for all office equipment:
• Use only Pitney Bowes approved supplies, in particular aerosol
dusters. Improper storage and use of aerosol dusters or
flammable aerosol dusters, can cause an explosive-like condition
that could result in a personal injury and/or property damage.
Never use aerosol dusters labeled flammable and always read
instructions and safety precautions on the duster container label.
• To obtain supplies, please contact our Supply Line™ to place
orders. Material Safety Data Sheets can be obtained on the web
or from our Supply Line™. Refer to the Contact Information List
for more information.
• Use the power cord supplied with the printer and plug it into a
properly grounded wall outlet located near the printer and easily
accessible. Failure to properly ground the printer can result in
severe personal injury and/or fire
• Avoid touching moving parts or materials while the printer is in
use. Keep hands, loose clothing, jewelry and long hair away from
all moving parts.
• Do not remove covers or defeat safety interlock switches. Covers
enclose hazardous parts that should only be accessed by
properly trained service personnel. Immediately report to service
any damaged or non-functioning components that renders the
unit unsafe.
• Place the unit in an accessible location to allow for proper
venting of the equipment and to facilitate servicing.
• The power cord wall plug is the primary means of disconnecting
the printer from the AC supply.
• Do not use an adapter plug on the line cord or wall outlet.
• Do not remove the ground pin from the line cord.
• Do not route the power cord over sharp edges or trap between
furniture.
• Ensure there is no strain on the power cord and that it does not
become jammed between the equipment, walls or furniture.
• Be certain the area in front of the wall receptacle into which the

Introduction • 1
1-5SV61749 Rev. D
printer is plugged is free from obstruction.
• Before clearing a jam, be sure printer mechanisms come to a
stop.
• When removing jammed material, avoid using too much force to
protect against minor personal injury and damaging equipment.
• To prevent overheating, do not cover the vent openings.
• Operation of this equipment without periodic maintenance will
inhibit optimum operating performance and could cause the
equipment to malfunction. Contact your printer supplier for
required service schedule.
• Read all instructions before attempting to operate the equipment.
• Use this equipment only for its intended purpose.
Other Informational Cautions
NOTES:
• In case of an ink spill, leaking ink, or excessive ink
accumulation, immediately disconnect the power cord plug
from the wall outlet and call your printer supplier for a cleaning.
• Always follow the specific occupational safety and health
standards for your workplace.
• Avoid using wall outlets that are controlled by wall switches,
or shared with other equipment. If a wall outlet controlled by
a wall switch is used, mail could be interrupted if the printer is
plugged in when the wall switch is used to turn power off.
WARNING! THIS EQUIPMENT MUST BE
EARTHED. The socket outlet should be near to the
equipment and should be easily accessible.

1 • Introduction
1-6 SV61749 Rev. D
Printer Parts and Locations
The figure below calls out key printer components, each of which is
briefly described in the text that follows.
Print Station
Cover
Control Panel
Media Thickness
Knob
Separator Assembly
Input Guide
Feed Ramp
Feed Tires
Input Guide Angle
Adjustment Knob
Transport
Belts
Side
Guides
Feed Ramp
Adjustment
Lever
Exit
Rollers
Operator Guide
Holder Area
Stacker
Optional High Speed Stacker Connector
at back of Printer (not shown).
Optional Feeder
Connector on left
side of printer
(not shown)

Introduction • 1
1-7SV61749 Rev. D
USB Port
On/Off Switch
Ethernet Port
Analog Phone
Port
Power Cord
Receptacle
Optional
High Speed
Stacker
Print Head Assembly
(Module A) Print Head Assembly
(Module B)
Idler Rollers Module B
Takeaway Roller
Tension Lever
Idler Rollers Module A
Print Head
Assembly
Clamp
Knob (2)

1 • Introduction
1-8 SV61749 Rev. D
Analog Phone Port - Used to communicate with high speed
FeedRight™ feeder and optional stackers.
Control Panel - Use the control panel buttons to access printer
menus, define print options, run the print job, and turn the
printer on and off line. If you have the print driver loaded on your
computer, you can easily perform these functions from within
your application.
Exit Rollers - Guide the material out of the printer.
Feed Ramp - The feed ramp adds a gentle slope to the bottom of the
material stack to help feeding.
Feed Ramp Adjustment Lever - Adjust the position of the feed ramp
along the input guide using this knob.
Feed Tires - When you switch from one material type to another, you
need to set the gap between the separator assembly and the
feed roller before printing begins.
Separator Assembly - Adjust to the thickness of your material. The
gap between the separator assembly and the feed rollers should
be just enough to allow a single piece to feed through the printer.
Idler Rollers - Guide the material through the print head area.
Input Guide - Where you stack material for printing. Adjust the angle
to accommodate the weight of the material you're running.
Input Guide Angle Adjustment Knob - Locks the input guide into
position.
Media Thickness Knob - The media thickness knob sets the
Optional
High Speed
FeedRight™
Feeder

Introduction • 1
1-9SV61749 Rev. D
distance between the print heads and the material. Use it to
compensate for different material thicknesses and to increase
print clarity.
On/Off Switch - Powers the printer on and off.
Optional High Capacity Feeder - An optional high capacity feeder
is available. Contact Pitney Bowes for more information.
Optional Feeder Connector - A connector on the printer used to
interface with an optional feeder.
Optional High Speed Stacker - An optional power stacker is
available. Contact Pitney Bowes for more information.
Optional High Speed Stacker Connector - A connector on the back
of the printer used to interface with the high speed stacker.
Output Stacker - Holds up to 5" of printed material.
Power Cord Receptacle - Plug in the power cord supplied with the
printer here.
Print Head Assembly - The part of the printer that holds the ink
cartridges and prints on the media.
Print Head Assembly Clamp Knob - Used to move and lock the
print head assembly.
Print Station Cover - External cover encasing the print head areas.
Side Guides - Helps confine the material stack. Adjust to the width
of your material plus 1/16" (2mm) clearance.
Takeaway Rollers - Guide the material into and through the print
head area.
Takeaway Roller Tension Lever - Adjust to one of seven positions
depending on the material thickness.
Transport Belts - Guide the material into and through the print head
area and out of the printer.
USB and Ethernet Cable Connectors - Used to connect the printer
to a PC.

2-1SV61749 Rev. D
This chapter lists some printer specifications and describes
step by step instructions for running mail.
2 • Printer Basics
In this Chapter:
Printer Features Overview .................................................2-2
Setting Up A Job ................................................................2-4
1. Setting the Feed Gap ..............................................2-5
2. Setting the Angle of the Input Guide........................2-6
3. Setting the Feed Ramp............................................2-7
4. Positioning the Side Guides ....................................2-7
5. Adjusting the Takeaway Roller Tension ...................2-8
6. Setting the Print Head Positions..............................2-9
7. Setting the Idler Rollers .........................................2-11
8. Adjusting the Media Thickness Knob ....................2-14
9. Printing a Test Piece..............................................2-15
Printer Driver Software.....................................................2-16
Selecting Printer Properties.......................................2-16
Using the Control Panel ...................................................2-17
Using the Menus ..............................................................2-19
Using the Main Menu.................................................2-20
Using the Setup Menu ...............................................2-22
Using the Service Menu ............................................2-24
Loading Material...............................................................2-26
Output Stacker .................................................................2-28
Optional Power Stacker ...................................................2-28

2 • Printer Basics
2-2 SV61749 Rev. D
Printer Features Overview
This section provides a brief overview of the printer features. Refer to
Appendix A, Specifications, for detailed specifications for the printer,
including specific requirements for using each type of material.
Speed (pieces per hour)
Printer speed refers to the number of pieces of mail that can be
processed in an hour. The printer can process up to 30,000 #10
or DL envelopes per hour, depending on print quality setting and
material being used.
Print Quality Settings
Super Draft (SDft): horizontal print density is at 150 dpi
Draft (Dft): horizontal print density is at 200 dpi
Letter (Ltr): horizontal print density is at 300 dpi
Executive (Exec): horizontal print density is at 600 dpi
Light Mode "On", vertical print density is at 300 dpi
Light Mode "Off", vertical print density is at 600 dpi
Internal Fonts
14 (15 including Code 3 of 9 Barcode). See Specifications Chapter
for more detailed information.
Font Size
Font size refers to the size of each typeface. The printer uses from 4
to 144 point size for internal or downloaded fonts.
Media Size
The printer can print on the following range of material sizes.

Printer Basics • 2
2-3SV61749 Rev. D
Width Height Thickness
Minimum 5" (127 mm) 3.5" (88.9 mm) .003" (.076 mm)
Maximum 14"
(355.6 mm)
15.5"
(393.7 mm)
.5"
(12.70 mm)
Approved Media Types
The printer can be used with booklets, catalog envelopes, postcards,
self mailers, catalogs, paper and envelopes (All envelopes must be
without windows and unsealed). Any folded material needs to be
tabbed. See Specifications Chapter for more detailed information.
All envelopes should be loaded so the side to be printed faces up,
flap faces down, stacked to feed with the left or right edge first. See
example that follows.
If running an inverted job (image prints upside down on media) your
envelopes will load like the example below.
This Side Prints
This Side Prints
Feed Edge
feeds into
printer.
Feed Edge
feeds into
printer.
Flap down, close to operator
Example of Normal Orientation
Flap down, close to operator
Flap down, and away
from operator
This Side Prints
This Side Prints
Feed Edge
feeds into
printer.
Feed Edge
feeds into
printer.
Example of Inverted Orientation
Flap down, and away
from operator

2 • Printer Basics
2-4 SV61749 Rev. D
Setting Up A Job
Setting up a print job means adjusting the printer to accommodate
the width, height, thickness and weight of your material.
There are two things that determine how reliably your printer feeds:
the setup adjustments and the quality of your material. A good
setup minimizes misfeeds and jams. And your printer will perform
at it's best when you run material that falls within our published
specifications. See Appendix A for complete material specifications.
IMPORTANT NOTE: Following all of the setup steps in this
chapter will help ensure quality print results.