Pitney Bowes SendKit PB-SP100 User manual

Shipping & Mailing
Postage Management
Windows SendKit Installation Instructions
Sendkit- PB-SP100 (1E52), SL-397-D
SDC2192A UK English Edition

Introduction
Your equipment may be available as part of several different kits (combinations of products) as well as a standalone items, dependent on your market.
Please select the relevant equipment and setup from the options below and follow the step by step instructions.
If you are installing your PB-SP100 SendKit or Printer on a Mac computer please visit the Pitney Bowes Support site and select the Mac Installation
Instructions.
PB-SP100 SendKit
(USB)
PB-SP100 SendKit
(Network)
PB-SP100 Printer
(USB)
PB-SP100 Printer
(Network)
Using your
Equipment
Learn how to use
your SendKit setup
or standalone
printer or scale
Troubleshooting
and Safety
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PB-SP100 Printer Installation via USB
Connection
This instruction will guide you through installing your PB-SP100 Printer on
a Windows computer using a USB connection.
1. Opening the box and unpacking
2. Signing into SendPro®
3. Connecting the Printer Power Cord
4. Printer Ready
5. Aligning the Label Roll
6. Connecting the Printer USB Cable
7. Manually Download the Printer Driver
8. Set the Stock and Print the Test Label
Right, let’s get your Printer up and running
quickly…
Let’s first get together the things you will need:
lThe box containing your PB-SP100 Printer.
lA Welcome Email from Pitney Bowes containing your SendPro®
Log in details.
lA PC on which you have full admin rights to allow downloading and
installing software.
l2 available USB ports on your PC.
If you have not received the email from Pitney Bowes, do not go any further
with this installation. Please visit pitneybowes.com for contact details.
Opening the box and unpacking
Here are diagrams and explanations of the items you should find in your
box. Please select the correct power cable for your region.
SL-397-D Scale and PB-SP100 Printer
Note- If you have ordered a PB-SP100 Printer on it's own, you will not
receive the SendKit SL-397-D Scale in the box.
Power Cord and Network Cable (the Network cable is not used for
USB Installation).
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Signing into SendPro®
Sign into SendPro® using the link in the welcome email.
spo.pitneybowes.com
Connecting the Printer Power Cord
1. Ensure you have the correct power cord for your region.
2. Connect the power cord and adapter to your printer (as shown) and
switch on.
Printer Ready
Wait for about 10 seconds until the 2 green lights remain constant and the
printer is ready.
Aligning the Label Roll
1. Press the feed/cancel button and check that the label feeds out
correctly.
Note- If the label does not feed correctly please refer to label alignment
instructions inside the printer top cover.
2. Tear off the correctly dispensed label.
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Connecting the Printer USB Cable
Connect your printer to your computer with the USB cable. Your Printer
Driver should automatically download and install. If this does not happen,
please follow Manually download the Printer Driver below. Otherwise
continue to Set the Stock and Print the Test Label.
Note- Ignore Windows errors that occur at this time.
Manually Download the Printer Driver
1. Visit pitneybowes.com/uk/support/products/network-sendkit-
sp100
2. Select the PB-SP100 printer driver for USB/ Wired Install -
PitneyBowes_2020.1_M-2_Certified.exe. from the Downloads
section.
3. Select Run or Open dependent on your browser.
4. Accept the licence agreement and follow the on screen prompts to
install.
5. Select PB-SP100.
6. Continue to follow the on-screen prompts and click Finish / Close.
Note- Check your downloads folder to install Printer Drivers.
Set the Stock and Print the Test Label
1. On a PC, use the Windows Search Box to search for Printers &
scanners and click to view the settings.
2. Select Pitney Bowes PB-SP100 and select Manage.
3. Select Printing preferences.
4. Select Stock
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5. On the media type drop down menu select Continuous.
6. Select Apply and OK.
7. Select Print a test page. Check that your label has printed correctly.
If you have any issues with the print refer to Troubleshooting later in
this document.
If you are installing a SendKit go to the SL-397-D Scale Installation
section of this guide.
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PB-SP100 Printer Installation via
Network Connection
This instruction will guide you through installing your PB-SP100 Printer on
a Windows computer using a Network connection.
1. Opening the box and unpacking
2. Signing into SendPro®
3. Connecting the Printer
4. Printer Ready
5. Aligning the Label Roll
6. Printing a System Report
7. Downloading and Installing the Printer Driver
8. Set up the Printer
9. Test Print
Right, let’s get your Printer up and running
quickly…
Let’s first get together the things you will need:
lThe box containing your PB-SP100 Printer.
lA Welcome Email from Pitney Bowes containing your SendPro®
Log in details.
lA PC on which you have full admin rights to allow downloading and
installing software.
l2 available USB ports on your PC.
If you have not received the email from Pitney Bowes, do not go any further
with this installation. Please visit pitneybowes.com for contact details.
Opening the box and unpacking
Here are diagrams and explanations of the items you should find in your
box. Please select the correct power cable for your region.
SL-397-D Scale and PB-SP100 Printer
Note- If you have ordered a PB-SP100 Printer on it's own, you will not
receive the SendKit SL-397-D Scale in the box.
Power Cord and Network Cable
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Signing into SendPro®
Sign into SendPro® using the link in the welcome email.
spo.pitneybowes.com
Connecting the Printer
1. Connect your Network cable to your printer and Network socket.
2. Ensure you have the correct power cord for your region.
3. Connect the power cord and adapter (as shown) to your printer and
switch on.
Printer Ready
Wait for about 10 seconds until the 2 green lights remain constant and the
printer is ready.
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Aligning the Label Roll
Press the feed/cancel button and check that the label feeds out
correctly.
Note- If the label does not feed correctly please refer to label alignment
instructions inside the printer top cover.
Tear off the correctly dispensed label.
Printing a System Report
Print the System Report to obtain the IP address assigned to the label
printer.
1. To print the System Report press the recessed button on the back of
the printer with a suitable object such as a pencil or similar.
2. Keep the printed report. The information on the report will help you to
identify your printer and it's IP address when needed.
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Downloading and Installing the Printer Driver
1. Visit pitneybowes.com/uk/support/products/network-sendkit-
sp100
2. Select the PB-SP100 Printer Driver for Network installation -
Software_Label_Windows_Driver_V2020.1.2.exe. from the
Downloads section.
3. Select Run or Open dependent on your browser.
4. Accept the licence agreement and follow the on screen prompts to
install.
5. Select PB-SP100
6. Follow the on-screen prompts and click Finish / Close.
Note- You may need to check your downloads folder to install Printer
Drivers.
7. Select Network and Next.
8. Select the PB-SP100.
9. Click Install.
If the driver is installed successfully, Installation was successful is
displayed and the driver name is updated from N/A to PB-SP100.
Set up the Printer
1. On a PC, use the Windows Search Box to search for Printers &
scanners and click to view the settings.
2. Select Pitney Bowes PB-SP100 and select Manage
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