Pitney Bowes AddressRight DA300 Manual

Safety EN60950 (IEC950)
This device passes conformity testing to standards for safety of electrical equipment (IECEE) CB
scheme.
Canadian Interference-Causing Equipment Regulations
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing
Equipment Regulations.
Let appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel
brouilleur du Canada.
FCC Notice
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions:
1. This device may not cause harmful interference.
2. This device must accept any interference received including interference that may cause
undesired operation.
This equipment has been tested and found to comply with the limits for Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against interference when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used in accor-
dance with the user manuals, may cause harmful interference to radio communications. Operation
of this equipment in a residential area is likely to cause harmful interference in which case the user
will be required to correct the interference at this own expense. Shielded cables must be used with
this unit to insure compliance with Class A limits.
PB Form SV61036 First edition, May, 2003. ©2003 Pitney Bowes Inc. All rights reserved. This
book may not be reproduced, in whole or in part in any fashion, or stored in a retrieval system of
any type, or transmitted by any means, electronically or mechanically, without the express written
consent of Pitney Bowes, Inc.
These materials and the related software are the confidential and proprietary property of Pitney
Bowes Inc., and may not be lent, sold, hired out, or made available to others in any form, or be
disposed of by way of trade in any form without the express written consent of Pitney Bowes, Inc.
We have made every reasonable effort to insure the accuracy and usefulness of this manual,
however we cannot assume responsibility for errors or omissions or liability for the misuse or
misapplication of our products.
AddressRight, SmartMailer, and Envelope Designer Plus are registered trademarks and PB Supply
Line is a service mark of Pitney Bowes Inc. Microsoft and Windows are trademarks or registered
trademarks of Microsoft Corporation.

Table of Contents
i
DA300 Printer Operator Guide
Chapter 1- DA300 Overview
Welcome to the DA300 ................................................. 1-2
Using This Guide ........................................................... 1-2
System Requirements................................................... 1-3
Getting Help................................................................... 1-4
Online Help............................................................... 1-4
Phone Support ........................................................ 1-4
Before You Call ........................................................ 1-4
The World Wide Web ............................................... 1-4
Printer Options .............................................................. 1-5
Ordering Supplies .......................................................... 1-5
Chapter 2 - Setting Up the DA300 Printer
Unpacking the Printer.................................................... 2-2
Package Contents................................................... 2-3
Setting Up the DA300 ................................................... 2-4
Choosing a Location for Your Printer ........................... 2-5
Important Safety Notes ................................................ 2-5
Assembling the DA300.................................................. 2-6
1. Attaching the Material Prop ................................ 2-7
2. Attach the Wireframe to the Printer .................... 2-8
3. Install the Sliding Fence ...................................... 2-9
4. Position the Output Stacker Tray ....................... 2-10
5. Connect the Printer Cable ................................... 2-11
6. Connect the Power Cord .................................... 2-12
7. Turn On Power ..................................................... 2-12
8. Install the Ink Jet Cartridge ................................. 2-13
Removing the Ink Jet Cartridge .................................... 2-14

DA300 Printer Operator Guide
ii
Table of Contents
Chapter 3 - DA300 Basics
Printer Features ............................................................. 3-2
Setting Up a Job ........................................................... 3-4
1. Set the Separator Gap ........................................ 3-6
2. Center the Wireframe under the Material ............ 3-8
3. Set the Feed Angle .............................................. 3-9
4. Position the Feed Fence ..................................... 3-10
5. Load Material ....................................................... 3-11
6. Adjust the Position of the Material Prop ............. 3-12
7. Adjust the Media Thickness Lever ...................... 3-13
8. Adjust the Exit Rollers ......................................... 3-14
9. Print a Test Piece ................................................. 3-15
Chapter 4 - Using DA300 With Your Computer
Installing the Printer Software ....................................... 4-2
Installing the Printer Driver/Ed Plus .............................. 4-2
Selecting Printer Properties .......................................... 4-7
Using the Printer Properties Windows ......................... 4-8
Selecting the DA300 from a Windows Application..... 4-17
Envelope DesignerTM Plus ............................................. 4-18
Chapter 5 - Printer Maintenance
Preventive Maintenance ................................................ 5-2
Cleaning ......................................................................... 5-2
Print Quality Problems .................................................. 5-2
Exit Rollers ..................................................................... 5-3
Sensor ........................................................................... 5-3
Floor Assembly and Top Cover .................................... 5-3
Chapter 6 - Troubleshooting
Problems and Solutions................................................ 6-2
Feed Problems ........................................................ 6-2
Print Quality Problems ............................................ 6-3
Interface Problems .................................................. 6-4
Motor Problems ...................................................... 6-5
Barcode Problems .................................................. 6-5
Other Problems ....................................................... 6-6

Table of Contents
iii
DA300 Printer Operator Guide
Appendix A - Control Panel Menus
Using the Control Panel ................................................ A-2
Using the Menus ........................................................... A-3
Using the Main Menu .................................................... A-5
Main Menu Diagram ...................................................... A-6
1. Address Layout ................................................... A-7
2. Print Quality ......................................................... A-10
3. Font Selection ..................................................... A-11
4. Barcode ............................................................... A-12
5. Address Recovery ............................................... A-14
6. Clear Counter ...................................................... A-15
7. Job Settings ........................................................ A-16
Using the Setup Menu................................................... A-17
Setup Menu Diagram .................................................... A-18
1. Heavy Media Mode ............................................. A-19
2. Test Print Head .................................................... A-19
3. Purge Print Head ................................................. A-20
4. Lines Per Address ............................................... A-21
5. Communications ................................................. A-21
6. Hex Dump Mode ................................................. A-23
7. Language ............................................................. A-26
8. Envelope Feed Delay .......................................... A-28
9. Auto Envelope Eject ............................................ A-28
10. ROM Revision Number ...................................... A-29
Appendix B - DA300 Specifications
Equipment Specifications ............................................. B-2
Material Specifications .................................................. B-8
Index
Index to the Contents of this Manual ........................... i-1

The DA300
Printer Overview
The Pitney Bowes DA300 is a
versatile, easy-to-use desktop
printer designed for addressing
applications.
This chapter explains what's in
this guide, and tells you how to
order supplies and where to get
more information about using
your DA300.
In this chapter:
Welcome to the DA300 ........... 1-2
Using This Guide..................... 1-2
System Requirements ............ 1-3
Getting Help ............................ 1-4
Printer Options ........................ 1-5
Ordering Supplies ................... 1-5
Chapter 1

1-2 Pitney Bowes DA300 Operator Guide
1 • DA300 Printer - Overview
Using This
Guide
Refer to this guide for information about printer setup,
operation and troubleshooting. It is divided into the fol-
lowing chapters:
Chapter 1, Introduction
Contains an overview of the DA300 Operator Guide,
information about ordering supplies and a list of help
resources.
Chapter 2, Setting Up the DA300
Contains instructions for assembling your printer.
Chapter 3, DA300 Basics
Explains how to set up your printer to run a job.
Chapter 4, Using the DA300 With Your Computer
Contains instructions for installing the printer driver,
selecting the printer from your software program and
sending a mail job from your computer.
Chapter 5, Printer Maintenance
Describes how to keep the printer clean and functioning
properly.
Chapter 6, Troubleshooting
Contains a list of possible problems and their solutions.
Welcome to
the DA300
The Pitney Bowes DA300 ink jet printer is a desktop
printer used to print address and other information on a
wide range of material of various sizes, construction and
composition. With the DA300 you can define the font,
placement, print quality and bar code characteristics for
your addresses.
This Operator Guide shows you how to:
•Set up the DA300 printer
•Connect it to your computer
•Define your envelope layout
•Print a test mail piece
•Send a mail job to the printer from your com-
puter application.

Pitney Bowes DA300 Operator Guide 1-3
DA300 Printer - Overview • 1
System
Requirements
In order to operate the DA300 with your computer, your
system must meet the following requirements:
CPU Pentium III or equivalent
64 MB RAM or greater
Operating System* Windows 98 (2nd Edition),
Windows ME, Windows2000,
WindowsXP
Printer Cable A parallel cable is supplied with your
printer. You may also choose to use
a serial cable. In either case, make
sure the cable is no longer than 10
feet.
Appendix A, Control Panel Menus
Explains the Main Menu and Setup Menu options avail-
able on the DA300 control panel.
Appendix B, Specifications
Provides hardware and material specifications. Your
printer will run at its best when your material conforms to
our specifications.
*NOTE: Subject to change. Below is a table of the Microsoft operating
systems currently supported and the dates Pitney Bowes expects to
stop providing support for the drivers that run in those systems.
* Source: Microsoft.com (posted 1/15/03)
** Dates subject to change, including any change due to Microsoft’s support cessation dates or if USPS changes requirements. Should dates
change, they will be posted on our web site at www.pb.com/support.
Microsoft Windows
Operating System
Microsoft’s
"Not Supported"
Date*
Last Date Pitney Bowes will support
drivers installed with Microsoft
Windows Operating System in
conjunction with AddressRight and
DocuMatch**
Recommended
Replacement
95 December 31, 2001 April 30, 2003 Windows 2000 Pro or XP Pro
98 and 98
(
2nd ed.
)
January 16, 2004 July 31, 2004 Windows 2000 Pro or XP Pro
Millennium (Me) December 31, 2004 July 31, 2004 Windows 2000 Pro or XP Pro
NT 4.0 June 30, 2003 July 31, 2004 Windows 2000 Pro or XP Pro
XP Home December 31, 2006 December 31, 2006 To be determined
2000 Professional March 31, 2007 March 31, 2007 To be determined
XP Professional December 31, 2008 December 31, 2008 To be determined

1-4 Pitney Bowes DA300 Operator Guide
1 • DA300 Printer - Overview
Before You Call...
Please see Chapter 6, Troubleshooting, for a description
of common problems and their solutions. If you need to
call, please have the following information at hand:
• Product model: W655
•Serial number: See back of unit.
• Nature of problem: What happens and when does
it happen?
•The steps you've already taken to solve the
problem and the results.
The World Wide Web
We encourage you to visit our web site at:
You'll find the latest information about our products and
services as well as answers to frequently asked technical
questions.
Phone Support
If you need technical support, call Pitney Bowes Techni-
cal Support at:
[phone]
Getting Help As you use your printer, there may be times when you
need help to solve a specific application problem, or you
may want additional information about printer operation.
Pitney Bowes provides several information resources.
Online Help
The DA300 Print Driver has a help system built into it. To
get to the driver, click on Properties from Windows print
dialog box. Then click on the Help button.
If you're using Pitney Bowes programs such as Envelope
Designer™ Plus or SmartMailer™, press the F1 key while
you're using the program to display information about the
open screen. Select the Help menu to display a list of
topics or search for a term. Refer to the documentation
supplied with these programs for more information.
http://www.pb.com/support

Pitney Bowes DA300 Operator Guide 1-5
DA300 Printer - Overview • 1
By Phone
You can order supplies for your DA300 printer directly
through the Pitney Bowes Supply LineSM. To place an
order, call:
[phone]
The following supplies are available for your DA300
printer:
•Ink Cartridge (order number 771-4)
•Cleaning Kit (order number 902-0)
Ordering
Supplies
Printer
Options
Pitney Bowes offers several very useful options for your
DA300:
• Envelope Designer™ Plus lets you create a profes-
sional looking envelope in a matter of seconds—
you don't have to bother with the print driver or
make manual settings.
• The W853 Ink Dryer helps to eliminate smudging
on difficult materials like glossy stock.
• The W760 Power Stacker holds up to 300 #10
envelopes. It helps maintain a neat stack in ZIP
Code order when you run long jobs.
The World Wide Web
We encourage you to visit our web site at:
http://www.pb.com/supplies
You'll have the ability to order all your DA300 printer
supplies and options to enhance your printing needs.

1-6 Pitney Bowes DA300 Operator Guide
1 • DA300 Printer - Overview

Setting Up the
DA300 Printer
This chapter explains how to
unpack, assemble and connect
your new printer.
In this chapter:
Unpacking the Printer ............. 2-2
Package Contents................... 2-3
Setting Up the DA300 ............. 2-4
Choosing a Location ............... 2-5
Important Safety Notes ........... 2-5
Assembling the DA300 ........... 2-6
Attach the Material Prop ...... 2-7
Attach the Wire Frame ......... 2-8
Install the Sliding Fence ....... 2-9
Position the Output Stacker 2-10
Connect the Printer Cable . 2-11
Connect the Power Cord.... 2-12
Turn on Power..................... 2-12
Install Ink Jet Cartridge ...... 2-13
Removing Ink Jet Cartridge .. 2-14
Chapter 2

2-2 Pitney Bowes DA300 Operator Guide
2 • Setting Up the DA300 Printer
Unpacking the
Printer
As you remove the DA300 contents from the box, check
the parts against the list on the opposite page.
7
6
54
2
3
1

Pitney Bowes DA300 Operator Guide 2-3
Setting Up the DA300 Printer • 2
Package
Contents
Package Contents
1. DA300 Printer
2. Output Stacker
3. Wire Frame (Input Material Stacker)
4. Material Prop with Washer and Retaining Knob
5. Sliding Fence (long)
6. Power Cord
7. Parallel Cable
Not Shown:
• Sliding Fence (short)
• Printer Operating Guide
• Printer Driver Software
• Ink Jet Cartridge
• Quick Setup Instructions
• Operator Training Guide
• PostNetTM Certificate
• Installation Quality Report
• Operator Safety Tip Card

2-4 Pitney Bowes DA300 Operator Guide
2 • Setting Up the DA300 Printer
The assembled printer should look like the picture below.
The parts you have to put together are identified.
Refer to this picture as you set up your printer. Follow the
steps on pages 2-7 through 2-14.
Setting Up
the DA300
Wireframe Input
Stacker
Material Prop
and Lock Knob
Sliding Feed
Fence
Output Stacker
(Not Shown)

Pitney Bowes DA300 Operator Guide 2-5
Setting Up the DA300 Printer • 2
Follow these guidelines and safety precautions when
selecting a location for your printer.
• Place the printer on a table or other stable, level
surface within the parallel cable's length (10 feet
maximum) of your computer.
• Allow for adequate space. The DA300 is 14.7 inches
high, 16.2 inches wide and 21.7 inches deep, without
the wire frame input stacker.
• Allow for adequate ventilation around the base and
rear of the printer.
• Protect the printer from heat, dust and moisture.
Avoid placing the printer in direct sunlight.
Choosing a
Location for
Your Printer
Important
Safety Notes
• To protect against electric shock, plug the machine
into a properly grounded wall outlet. DO NOT use an
adapter plug. Use of an adapter could compromise
the ground and cause a possible shock hazard or
damage to the equipment in the event of a short
circuit.
• DO NOT remove the ground pin from the line cord.
• Avoid using outlets controlled by wall switches.
Someone could accidently shut your printer off.
• The power cord wall plug is the primary means of
disconnecting the machine from the AC power. The
wall outlet should be near the machine and easily
accessible.
• DO NOT route the power cord over sharp edges or
trap it between pieces of furniture.
• Insure that there is no strain on the power cord
where it passes between the equipment, walls or
furniture.
• Be certain the area in front of the wall receptacle into
which the machine is plugged is free from obstruc-
tion

2-6 Pitney Bowes DA300 Operator Guide
2 • Setting Up the DA300 Printer
Once you've placed the printer in a suitable location,
assemble the printer components in the following order:
NOTE: Do not plug the printer into the power source until
you've completed steps 1-5.
1. Attach the material prop to the wireframe (page 2-7).
2. Install the wireframe input stacker (page 2-8).
3. Install the sliding fence (page 2-9).
4. Position the output stacker (page 2-10).
5. Connect the parallel cable (page 2-11).
6. Attach the power cord and turn the printer ON (page
2-12).
7. Install the ink jet cartridge (pages 2-13, 2-14).
Assembling
the DA300
Important
Safety Notes
(continued)
• Do not remove covers. The machine covers serve
to enclose hazardous parts. If the machine has been
dropped or has otherwise had the covers stressed
in any way, report it to your Pitney Bowes Customer
Service Representative.
• To reduce the risk of fire and/or electrical shock, do
not attempt to disassemble this machine. If service
is required, contact your Pitney Bowes Customer
Service Representative.
• Keep fingers, loose clothing, jewelry and long hair
away from the moving parts.
• Use only Pitney Bowes approved supplied ink
cartridges and cleaners. Read all instructions before
attempting to operate the equipment.
In addition, follow any specific occupational safety and
health standards for your workplace or area.

Pitney Bowes DA300 Operator Guide 2-7
Setting Up the DA300 Printer • 2
1. Attach the Material Prop
Assembling
the DA300
(continued) 1. The material prop has three grooves on its back
side Place it on the wire frame so the grooves
engage the bars of the frame and the hole for the
lock knob is facing up.
2. Place the small washer on the lock knob.
3. Push the threaded portion of the lock knob through
the hole in the material prop.
4. Position the plastic clamp and nut plate on the
other side of the material prop and turn the lock
knob clockwise until the prop is secure.
The position of the material prop will change, de-
pending on the material you run. You'll find out how
to adjust it in the next chapter.
Wireframe Input
Stacker
Lock Knob
Clamp
Nut Plate
Material Prop