Plustek OPTICPRO 1248U User manual

Version 2.7
OpticPro 1248U
• Installation • Usage &
Maintenance • Troubleshooting
All trademarks and brand names mentioned in this publication are property of their
respective owners.
© 2001-2002. All rights are reserved. No portion of this document may be reproduced
without permission.

Table of Contents
INTRODUCTION......................................................................................................................................... 1
HOW TO USE THIS GUIDE............................................................................................................................ 1
CONVENTIONS OF THIS GUIDE .................................................................................................................... 2
A NOTE ABOUT ICONS ................................................................................................................................2
SYSTEM REQUIREMENTS............................................................................................................................. 3
BOX CONTENTS .......................................................................................................................................... 3
PRODUCT INFORMATION............................................................................................................................. 4
CHAPTER I. INSTALLING THE PLUSTEK OPTICPRO SCANNER................................................. 5
SOFTWARE INSTALLATION REQUIREMENTS................................................................................................. 5
HARDWARE REQUIREMENTS....................................................................................................................... 5
INSTALLING AND SETTING UP THE SCANNER............................................................................................... 6
Step 1. Connecting the OpticPro Scanner to Your Computer............................................................... 6
Step 2. Installing the Software.............................................................................................................. 7
SOFTWARE SETUP TROUBLESHOOTING ....................................................................................................... 8
INSTALLING ADDITIONAL SOFTWARE.......................................................................................................... 9
SCANNER SETUP AFTER WINDOWS XP UPGRADE ...................................................................................... 9
CHAPTER II. USAGE AND MAINTENANCE ...................................................................................... 10
OPERATING THE SCANNER ........................................................................................................................ 10
Testing the Scanner............................................................................................................................. 11
THE SCANNER UTILITY PROGRAM ............................................................................................................ 12
Connection Status................................................................................................................................ 13
Aligning the Scanner........................................................................................................................... 13
LAMP CONTROL........................................................................................................................................ 14
MAINTENANCE.......................................................................................................................................... 14
REMOVING THE DOCUMENT COVER.......................................................................................................... 14
APPENDIX A: TROUBLESHOOTING................................................................................................... 16
SCANNING PROBLEMS............................................................................................................................... 16
COMMON -HOW-TO- QUESTIONS .............................................................................................................. 19
APPENDIX B: SPECIFICATIONS.......................................................................................................... 21
APPENDIX C: CUSTOMER SERVICE AND WARRANTY................................................................ 22
STATEMENT OF LIMITED WARRANTY........................................................................................................ 22
FCC RADIO FREQUENCY STATEMENT ...................................................................................................... 23
CONTACTING PLUSTEK........................................................................................................................ 25

1
Introduction
Welcome to the world of Plustek scanners – the ultimate in computer imaging.
Your new scanner will improve the professionalism of your day-to-day computing
tasks by allowing you to input images and electronic text into your computer system.
Like all of our products, your new scanner is thoroughly tested and backed by our
reputation for unsurpassed dependability and customer satisfaction.
Please remember to register your scanner. Registration may be completed in one
of three ways:
1) By registering online via Plustek’s Web Site;
2) By printing out and faxing a completed registration card to Plustek’s
customer service center;
3) By printing out and mailing the registration card directly to the Plustek office
nearest you.
See the last page of this user’s guide for a complete list of Plustek offices
worldwide.
As a registered customer, you will receive customer support, new product
information and software upgrades.
Thank you for choosing us as your scanner supplier. We hope you will continue
to turn to us for additional quality products as your computing needs and interests
grow.
How to Use This Guide
This User’s Guide provides instructions and illustrations on how to install and
operate your scanner. This guide assumes the user is familiar with Microsoft Windows.
If this is not the case, we suggest you learn more about Microsoft Windows by
referring to your Microsoft Windows manual before using your scanner.
The Introduction section of this manual describes the box contents and minimum
computer requirements to use this scanner. Before you start installing your Plustek
OpticPro scanner, check the box contents to make sure all parts are included. If any
items are damaged or missing, please contact the vendor where you purchased your
scanner or Plustek’s customer service directly at one of the locations at the back of
this manual.
Chapter I. Installing the Plustek OpticPro Scanner describes how to install
scanner’s software and connect the scanner to your computer. Note: The scanner
connects to your computer through the Universal Serial Bus (USB). If your
computer does not support USB technology, you will need to purchase a USB

2
interface card to add USB capabilities to your computer, or buy and install USB
connectors if your motherboard has USB capability. This guide assumes that
your computer is USB-ready and has a free USB port.
Chapter II describes how to test, maintain and clean your scanner. It also
describes how to use the scanner utility program which helps you troubleshoot and fix
connection problems which may have occurred during the scanner installation.
Appendices A & B have technical support information that can help you solve
simple problems. Before calling for help, please read through Appendix A:
Troubleshooting.
Appendix C contains Plustek’s limited warranty agreement and FCC statement
concerning the product.
Conventions of This Guide
Bold — Important note or first use of an important term in a chapter.
ALL CAPS — Represents commands or contents on your computer screen.
A Note about Icons
This guide uses the following icons to point out information that deserves special
attention.
Danger
Danger: A procedure that must be followed carefully to prevent
injury, or accidents.
Caution
Caution: Information that, if not followed, may result in data
loss or damage to the product.
Attention
Pay Special Attention: Instructions that are important to
remember and may prevent mistakes.

3
System Requirements1
• Windows/Intel Compatible Personal Computer
• Pentium CPU or above
• CD-ROM Drive
• 64 MB RAM (128 MB Recommended)
• 160 MB Free Hard Disk Space (260 MB Recommended)
• USB Port
• Microsoft™ Windows XP, 98, Me or 2000 Professional
NOTE: Windows NT 4.0 does not support Universal Serial Bus (USB)
connectivity.
• Video card that supports 16-bit color or greater
Box Contents2
1. Scanner
2. USB Cable
3. Power Adapter
4. Setup / Application CD-ROM includes the following software applications3:
• Scanner Setup software
1Higher requirements might be needed when scanning or editing a large quantity of image data. The
system requirements here are only a guide line, as in general the better the computer (motherboard,
processor, hard disk, RAM, video graphic card), the better the results.
2Save the box and packing materials in case you need to transport this scanner in the future.
3The bundled software may change at any time without prior notice.

4
• ABBYY FineReader Sprint 4.0 (OCR software)
• NewSoft Presto! PageManager (Document Management Software)
• NewSoft Presto! ImageFolio (Image Editing Software)
• NewSoft Presto! Mr. Photo (Photo Organizer)
• Bridgewell Page abc (Scan-to-Web Software)
• Action Manager 32
• Adobe Acrobat Reader 4.0 (PDF Product Manuals Reading Program)
• This User’s Guide (Electronic version)
• Scanner Software User’s Guide (Electronic version)
• Registration Form (Electronic version)
5. Quick Installation Guide
Product Information
Please fill in the following information for your own records. You will need it if
you contact your dealer or Plustek service center in the future.
Serial Number: !!!!!!!!!!!!
(Located at the back of the scanner)
Date of Purchase: !! - !! - !!!!

5
Chapter I. Installing the Plustek
OpticPro Scanner
Before installing your scanner, please verify that you have all of the proper
components. A list of the package contents is provided in the Box Contents section on
page 3 of this guide.
Software Installation Requirements
Your scanner comes with the image-editing software (Presto! ImageFolio), OCR
software (FineReader), document management software (Presto! PageManager), the
scanner’s driver, Scanner Utility and Action Manager 32 software. All of these
software applications use approximately 160 megabytes of hard disk space after they
are installed into your computer. To ensure ample room for the installation, as well as
for scanning and saving images, a minimum of 260 megabytes of hard disk space is
recommended.
The OpticPro USB scanner can only operate under the Microsoft Windows XP,
98, Me or 2000 Professional operating system.
Hardware Requirements
This scanner connects to your computer through the Universal Serial Bus (USB)
which supports hot Plug and Play. To determine whether your computer is USB-
capable, you must check the rear of your PC to locate a USB jack that looks the same
as the one pictured below. Note that on some computers, the USB port at the rear of
the computer may be occupied and additional ports may be found on the monitor or
keyboard. If you are having trouble in locating the USB port on your computer, please
refer to the hardware manual that came with your computer.
Upon examination, you should find one or two rectangular USB ports, which
usually appear as shown below.

6
If you don’t find such USB ports on your computer, then you need to purchase a
certified USB interface card to add USB capabilities to your computer.
Installing and Setting up the Scanner
Please follow the step-by-step procedures described below to install the Plustek
OpticPro USB scanner.
S
St te ep p 1 1. . C Co on nn ne ec ct ti in ng g t th he e O Op pt ti ic cP Pr ro o S Sc ca an nn ne er r t to o Y Yo ou ur r
C
Co om mp pu ut te er r
USB Connector(s)

7
1. Plug the power adapter into the scanner’s power receptor which can be
identified by the symbol on its top.
2. Plug the other end of the power adapter into a standard AC power outlet.
3. Plug the square end of the included USB cable to the USB port at the rear of
the scanner. You can find a USB sign beside the USB connector at
the rear of the scanner.
4. Plug the rectangular end of the USB cable to the USB port on the back of
your computer.
Note: If there is another USB device connected to the computer, connect the
scanner to an available USB port.
5. If you plan to connect your scanner to a USB hub4, make sure that the hub is
connected to the USB port in your computer. Next, connect the scanner to
the USB hub.
Note: If you do not have a USB port available, you might need to buy a USB
port.
S
St te ep p 2 2. . I In ns st ta al ll li in ng g t th he e S So of ft tw wa ar re e
1. If the USB components on your computer are functioning correctly, they will
automatically detect the scanner causing the “Add New Hardware Wizard” or
“Found New Hardware Wizard” to be launched.
2. For Windows 98/Me
a. Click on the NEXT button when the “Add New Hardware Wizard”
window is displayed.
b. Select “SEARCH FOR THE BEST DRIVER FOR YOUR DEVICE
[RECOMMENDED]” and click on the NEXT button.
c. The next window will ask you where to search to find the drive. Select
“CD-ROM drive”, and deselect “Floppy disk drives” if it is checked.
d. Insert the Setup/Application CD-ROM, included with your scanner, into
your CD-ROM drive and then click on the NEXT button.
e. The next window will display the location of the USBSCAN.INF file.
Click on the NEXT button.
3. For Windows 2000/XP
a. Insert the Setup/Application CD-ROM, included with your scanner, into
your CD-ROM drive.
b. Select “INSTALL THE SOFTWARE AUTOMATICALLY
4The USB hub is not included with the scanner.

8
[RECOMMENDED]” and click on the NEXT button.
c. Windows XP users – We have obtained the Windows logo of
“Designed for Microsoft Windows XP,” and you may simply follow the
on-screen instructions to continue the installation of Windows XP
system.
d. Windows 2000 users – During the process of the installation, a message
“Digital Signature required” might be prompted. Please ignore it, and
click on “YES” to continue the installation without any misgiving at
your scanner functioning.
e. When the system completes the installation, click on the “FINISH”
button.
4. Follow the on-screen instructions to install all software that your new USB
scanner requires.
5. After the software is installed, close all open applications and click on the
FINISH button to restart your computer.
If the scanner installation is not started and displayed automatically on
the screen, click START, select RUN and type in “d:\install” (where d:
is the drive letter assigned to the CD-ROM drive of your computer.)
Software Setup Troubleshooting
Carefully review the steps outlined in this guide and the Quick Installation Guide
that accompanied your scanner.
If you are still having problems, please check that:
• You have 160MB of free space on your hard disk drive.
• The scanner is plugged in and has power.
• You are using the USB cable supplied with the scanner.
• The square end of the USB cable is plugged into the rear of the scanner.
• The rectangular end of the USB cable is plugged into the back of your
computer.
If you deviated from the installation procedures defined in this manual, please
unplug the USB cable from the scanner and reinstall the software from the CD-ROM.
To reinstall your scanner’s software, click START, RUN, then type D:\Setup (where
D represents the letter of your CD-ROM drive). Carefully follow all the installation
instructions presented in the Setup Wizard. Reboot your computer when prompted,
and plug the USB cable back into the scanner while your computer is still turned on.
If you still need support, you can contact Plustek at any one of three offices listed
on the last page of this guide during normal business hours in that area.
Attention

9
Installing Additional Software
Your scanner is TWAIN compliant and functions with virtually all available
TWAIN compatible software. If you purchase additional software to be used with
your scanner, please make sure that it conforms to the TWAIN standard.
Scanner Setup After Windows XP Upgrade
If you plan to upgrade your operating system from Windows 98 or Me to
Windows XP after having installed the scanner software, please follow the
instructions below:
1. Unplug the scanner’s AC power adapter from the electrical outlet.
2. Unplug the scanner’s USB cable from the rear of the computer.
3. From the Windows START menu, click on [Programs] and then [Plustek
USB Scanner]. In the pop-up menu that opens, click on [Uninstall USB
Scanner]. Follow the on-screen instructions to remove all the scanner
software.
4. After uninstallation completes, close all open applications and click the
[Finish] button to restart your computer.
5. Start installing your Windows XP upgrade software by following Microsoft’s
related procedures.
6. When the Windows XP upgrade is done, re-install the scanner’s hardware
and software. Refer to the scanner setup quick guide for details.

10
Chapter II. Usage and
Maintenance
Operating the Scanner
Your scanner accepts documents as small as business cards and as large as letter-
sized documents. However, some software programs have limitations as to the
information they can handle. The capacity of the computer’s memory and free space
on your hard drive can also limit the physical size of the document that you scan.
There are two different ways to operate the scanner:
1. From within an image-editing program that can acquire images from the
scanner.
2. By using the Action Manager 32 program that is automatically installed as
your scanner software.
Your scanner needs to be driven by some type of software program. Since all
documents or images (whether text or pictures) that are acquired from the scanner are
treated by your computer as images, most scanning will probably be done from an
image-editing program where you can view, edit, save and output the scanned images.
An image-editing program has been bundled with your scanner on the included
Setup/Application CD-ROM. It will allow you to alter and correct any scanned images
by using a variety of filters, tools and effects.
What about scanning text documents and editing them in a word processor? This
is the role of Optical Character Recognition (OCR) software. OCR software converts
the image files that are created from scanning text documents into text files that can be
viewed, edited and saved by word processors. An OCR program has also been
bundled on the included Setup/Application CD-ROM, and if you wish to use the
scanner in this way you should install the OCR software that is included.
Action Manager 32 is a program that allows you to conveniently scan images and
text without the need to work directly within any image-editing application (i.e, Presto!
ImageFolio). Action Manager 32 also includes features to allow you to use your
scanner as fax5and copy machines6.
Please refer to the Action Manager 32 section of the Software User’s Guide or
the Action Manager 32 on-line Help (accessible by right-clicking on the Action
Manager 32 window and choosing Help) for more information about these functions.
5A fax/modem and fax software is required to send faxes.
6A printer is required for the copy utility.

11
T
Te es st ti in ng g t th he e S Sc ca an nn ne er r
The following test procedure checks to see if the scanner is properly functioning
with your computer and the scanning software. Before testing your scanner, double
check to make sure that all connections are securely fastened.
To properly test your scanner, please perform the following steps:
1. Open the scanner's document cover and place a picture onto the scanner glass
headfirst and face-down.
2. Gently close the document cover.
3. Next, open the scanner's image-editing program. Click on the Windows
START button and then PROGRAMS, PLUSTEK USB SCANNER,
PRESTO! IMAGEFOLIO, and then PRESTO! IMAGEFOLIO.
4. When Presto! ImageFolio opens, click on FILE and then SELECT TWAIN
SOURCE. In the window that opens, choose PLUSTEK USB SCANNER.
Click on the SELECT button to close the window. This procedure allows
Presto! ImageFolio to gain access to the scanner.
5. Within Presto! ImageFolio, click on FILE, ACQUIRE and then choose
ACQUIRE.
6. The Plustek USB Scanner (TWAIN) window will open.
7. CLOSE the Guided Scan window and click the SCAN button.
8. If an image appears on your screen, your scanner is working properly.
If an image appears on your screen, your scanner is working properly. To learn
how to manipulate the image, please read the Chapter II. The Scanner Software
section of the Scanner Software User’s Guide.
Removable
Document Cover
Place document
facedown to center
Front of Scanner

12
Note: If the test failed in any way, please read The Scanner Utility
Program section of this manual and follow the instructions therein.
The Scanner Utility Program
The Scanner Utility Program can help you get your new scanner up and running.
In addition, it contains a number of other features to help you tailor and control the
scanner.
Most significantly, the Scanner Utility Program checks to make sure that the
scanner software is properly installed and the scanner and computer are
communicating with each other.
Two other features of the Scanner Utility program are the scanning lamp
controls and the scanning position alignment utility. The Scanner Utility allows
you to turn the scanning lamp on and off, and define an idle time for the scanning
lamp to automatically turn itself off. Also, it allows you to define the exact position on
the scanning glass where scanning will begin.
The Scanner Utility program does NOT affect the quality of scanned images. It
is only used to establish a connection with the scanner. Settings that
affect the scanned image (i.e., color, size, readability, clarity, etc.) can
be found in the scanner software programs and especially the TWAIN
interface.
Attention
Attention
Turn Lamp
On/Off
Verify
Scan
Alignment
Position
Alignment
Window

13
C
Co on nn ne ec ct ti io on n S St ta at tu us s
The first step to take when troubleshooting connection problems with your
scanner is to check all physical connections. Make sure your scanner is plugged in
and the USB cable is fit snugly into the rear of your scanner and computer.
Secondly, determine the status of your USB hardware and software configuration.
To do this, please run the Scanner Utility program as described below:
1. Click on the START button, then choose PROGRAMS, PLUSTEK USB
SCANNER and then SCANNER UTILITY.
2. Once the Scanner Utility window is open, locate and click on the USB button
shown below:
This will check the status of your USB hardware and software configuration.
3. If there is a problem with the installation, the following message will appear:
If you receive the above message, please refer to the Scanning Problems
section of Appendix A: Troubleshooting on page 16.
4. If the connection is OK, the following window will be displayed:
A
Al li ig gn ni in ng g t th he e S Sc ca an nn ne er r
In most cases, the scanner doesn’t need to be aligned but there are instances
when the alignment might be required. You need to align the scanner only if parts of
the scanned document are missing from any of its edges. For example, the heading of
a document might be missing from the top edge after the document has been scanned.
To align the scanner, follow the steps below:
1. Place a photograph on the top right side of the scanner glass (near the back of
the scanner). Please note that only part of the photograph will be scanned.
2. Select NORMAL from the ALIGNMENT SOURCE drop down menu.
3. Click on the SCAN button. Part of the photograph will be displayed in the
ALIGNMENT window.
4. Click on the ALIGN POSITION buttons until the top left corner of the
scanned photograph aligns with the top left corner of the preview window.

14
5. Click on the check mark button when the alignment has been completed.
Lamp Control
The scanner’s lamp may be turned ON and OFF manually in the Scanner Utility
program. While there, you can also set a timer to turn the lamp off after the scanner
has been idle for a designated amount of time.
To do this, click on the Windows START button and choose PROGRAMS,
PLUSTEK USB SCANNER, SCANNER UTILITY. In the window that opens, find
the Lamp Control section shown below:
Click on the On/Off switch at the far right of the section to immediately turn the
scanning lamp on or off.
You may also set the default time for the lamp to automatically turn off after a
scan by clicking the up or down arrows next to the area that reads “minutes to turn off
lamp.”
Maintenance
To keep your scanner working smoothly, take a moment to review the following
maintenance tips.
• Avoid using the scanner in a dusty environment. When it is not in use, keep the
scanner covered. Dust particles and other foreign objects may damage the unit.
• Do not attempt to disassemble the scanner. There is danger of an electrical shock
and opening your scanner will void your warranty.
• Do not subject the scanner to excessive vibration. It may damage the internal
components.
• Be sure not to bump or knock the scanner glass as it is fragile and could break.
• Clean the scanner glass by lightly spraying a non-abrasive glass cleaner onto a lint-
free cloth. Then, wipe the glass thoroughly with the cloth. DO NOT SPRAY
CLEANER DIRECTLY ONTO THE SCANNER GLASS. Excess liquid residue
may fog or damage the scanner.
• Your scanner operates best in temperatures between 10°C to 40°C (50°F to 104°
F).
Removing the Document Cover
Caution

15
The document cover has been designed for easy removal so that larger items,
such as bound books, can be placed on the scanner glass. To remove the cover, open
it all the way. Place your other hand firmly at the back of the scanner and lift the
document cover, separating it from the back of the scanner. To replace the cover,
simply slide it back into place.

16
Appendix A: Troubleshooting
Scanning Problems
Most problems are easily solved, and some of the most common questions and
their recommended solutions are listed below. If your computer cannot receive images
from the scanner, please refer to the Scanner Utility section of this manual before you
proceed.
Symptom: After following the installation instructions, my computer cannot
find the scanner.
Cause 1: Some aspect of your computer system does not support USB.
Solution 1: Download and execute the file USBREADY.EXE at
http://www.usb.org/faq.html to determine the level of your computer’s
USB support.
Cause 2: USB is not enabled in your BIOS settings.
Solution 2: Enable the USB controller in your BIOS settings. This is typically done
by pressing a key7(usually <del>, <F1> or <F10>) during startup. In
the BIOS Settings screen that appears, find the option for USB and
enable it. Exit and Save the changes you made. Your computer is
rebooted automatically. Please consult your computer vendor before
attempting to do this change.
Cause 3: The USB controller was improperly installed on your computer.
Solution 3: To reinstall the USB controller, click on the Start button, choose
Settings and select Control Panel. In the window that opens, double-
click on the Add New Hardware icon. Carefully follow the instructions
that appear on your screen.
Symptom: The scanned image looks grainy on the screen.
Cause: Your video mode is not set to show more than 256 colors.
Solution: We recommend that you set your video mode to 16 bits per pixel
(65536 colors) or higher. Please consult your video card, computer or
Windows documentation to change the video mode.
Symptom: The scanner scans very slow.
Cause 1: You are running other applications in the background.
7Please consult your computer manual on how to modify your BIOS/CMOS settings.

17
Solution1: Close all the other applications that are running in the background.
Cause 2: You are scanning at a high resolution (DPI).
Solution 2: Reduce the resolution. See Chapter 2 of the
Software User’s Guide
for information about recommended resolution settings.
Symptom: The scanned document comes out as strange characters on the
screen after the OCR process is completed.
Cause 1: Text page was scanned upside down.
Solution 1: Reverse the page and scan again.
Cause 2: The OCR software is limited to certain types of documents, fonts and
formats. You might be trying to scan a form, spread sheet, a hand
written letter or a document with color text or color page.
Solution 2: Scan a clean document that contains, preferably, one column and has
black text on a white page.
Symptom: The scanner is not in the list of supported scanners in other
commercial software.
Solution: Select TWAIN as the scanner.
Symptom: Unable to scan from other software other than the one that came
with the scanner.
Solution: Enter the Scanner Setup within the program, Select TWAIN and you
will see your scanner listed (e.g., Plustek USB Scanner).
Symptom: Unable to save to a floppy diskette.
Cause 1: The floppy disk might be write protected.
Solution 1: Move the write protection tab, located in the back of the diskette, to the
closed position.
Cause 2: Your disk might not be formatted.
Solution 2: Format the diskette.
Cause 3: There is not enough space available in the disk to save the document.
Solution 3: Delete any files that you do not need from the floppy disk.
Cause 4: You might be scanning your document at a high resolution.
Documents scanned using higher resolution modes will take a
considerable amount of disk space.
Solution 4: Reduce the resolution. See Chapter 2 of the Software User’s Guide
for information about recommended resolution settings.

18
Symptom: The image looks good in the software that came with the scanner
but it does not look good when I export the image to another
program.
Cause: Different imaging programs use different Monitor Gamma settings.
Solution: Change the Monitor Gamma settings in either of the programs so that
they match. Please consult the help files for each program to find out
how to adjust the Monitor Gamma.
Symptom: The image looks good in the screen but is very dark when printed.
Cause1: The Monitor Gamma Settings or the scanner brightness settings are not
set properly.
Solution 1: 1) Change the Monitor Gamma to a value between 1.0 and 1.5. Please
consult your help file for information on how to adjust the Monitor
Gamma.
2) Adjust the brightness control in the TWAIN window before
scanning.
Cause2: The printer brightness setting is not set properly.
Solution 2: Adjust the brightness in the printer. Some printers allow you to change
the brightness settings. Please consult your printer documentation.
Symptom: The scanned image takes too long to be sent with an email message.
Cause1: The image was scanned at a high resolution or is physically large.
Solution1: Scan at a lower resolution (DPI)
Cause 2: The Internet might be congested.
Solution 2: Try sending the message at a later time.
Symptom: The image that I sent through email looks good in my computer
but it looks dark in the recipient computer.
Solution: The Monitor gamma settings should be approximately the same in your
and the recipient computer.
Symptom: There is a grinding or rattling noise at the beginning of each scan.
Cause: The scanner engages the gears and it initializes itself before scanning.
Solution: This noise is normal to the operation of the scanner.
Symptom: A. -Disk is full- error is displayed when I click on the scan button.
Cause: Your computer is running low in resources. Your computer hard disk
drive does not have enough space to process the image. This may be
because you are scanning at too high of a resolution.
Solution: Obtain a larger hard disk or rescan at a lower resolution.