Poly Savi 8445 Office User manual

Savi 8445 Office
DECT Wireless Headset System
User Guide

Contents
DECT Information 4
DECT Enhanced Security 4
Overview 5
Your headset system 5
Headset Basics 5
Base overview 5
Accessories 6
Connect your headset system 7
Desk phone setup details 7
Position Your Base 9
Fit 10
Customize Your Headset 10
Charge 15
Charge your headset and spare battery 15
Talk time 15
Headset battery status 15
Replace rechargeable battery 16
Load software 17
Update your Poly device 17
Pair to your mobile phone 18
Auto connect feature 18
Transfer mobile audio 18
Disconnect your mobile phone 18
The basics 19
Headset Basics 19
Power on your headset 19
Adjust volume 19
Launch Microsoft Teams (Teams model only) 19
Change your default line 20
Get a dial tone 20
Stream audio 20
Make, answer, end calls 21
Make a call 21
End/take a call 21
Mute 21
Answer a second call 21
Reject a Mobile Call 21
Merge a call from 2 sources 21
Set up a conference call 22
More Features 23
Change voice prompt language 23
Optimize audio quality 23
Limit office noise 23
Remove or connect a headset charge cradle 23
Set the range 23
Automatic secure subscription 24
Troubleshooting 25
Headset 25
Desk Phone 26
Mobile 26
Softphone 27
Safety warnings 29
Safety Instructions 29
ii

Support 31
iii

DECT Information
DECT products should never be used outside the region in which they were originally
purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which
vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/
Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may
disrupt telecommunications networks and devices, and can subject you to fines and
penalties by regulatory agencies.
DECT Enhanced Security
Poly is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Poly DECT-based products now fully incorporate the latest recommendations on
Enhanced Security from the DECT Forum and ETSI. These improvements cover
registration, authentication, authorization and encryption procedures. Poly DECT
products are now secure against known vulnerabilities that were highlighted by the
public announcements of the Chaos Communication Congress in 2009.
Poly DECT products have been tested against and passed the DECT Forum security
certification requirements and consequently have been granted 'DECT Forum security'
logo certification.
Poly DECT products using the new enhanced version of DECT that includes these
security improvements are marked on the base with the DECT Forum security logo.
4

Overview
Your headset system
Your DECT™ headset system has 3-way connectivity to computer, desk phone and
mobile phone.
Headset Basics
1 2 3 4 5 6 7 8
1Earloop
2Eartip
3Mute button
4Volume button
5Call button/Press to interact with Microsoft Teams (app required)
6Battery
7Headset LED
8Microphone
Be safe
Please read the safety guide for important safety and regulatory information before
using your new device.
Base overview
Front view
5
4
3
2
1
6
7
8
1Desk phone button
2Computer button
3Back button
4Base screen
5

5Navigation wheel (scroll/press)
6Headset charge cradle
7Mobile phone button
8Mute button or Microsoft Teams button (varies by model)
Back view
FEDCBA
8
9
1
2
3
4567
1Headset charge cradle
2Back button
3Navigation wheel (scroll/press)
4Telephone interface cable jack
5Handset lifter jack
6Computer cable USB-C port
7Power jack
8Desk phone configuration switch
9Cradle release slider
Accessories
1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/
ends a desk phone call. Enables remote call control with your headset.
2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote
call control with your headset.
6

Connect your headset system
Using the diagram, connect the base to your computer, power outlet and desk phone's
headset port, if available. Otherwise, connect the base to your handset port.
FEDCBA OR
NO HEADSET PORT
HEADSET PORT
Desk phone Base configuration setting (on back of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Desk phone setup details
Your desk phone setup method varies by desk phone and connection accessories.
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
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• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A. Use this setup if you are not using the HL10 lifter
or EHS cable. In this configuration, press both the headset button on your desk
phone and the call control button on the headset to answer or end calls.
B Desk phone (standard)
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect
it to the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A.
Note: Use this setup if you are not using the HL10 lifter or EHS cable and your desk
phone does not have a dedicated headset port. In this configuration, manually remove
the handset on your desk phone and press the call control button on the headset to
answer or end calls.
C Desk phone + EHS cable (sold separately)
Important: Use configuration A on the back of the base, which works for most
phones including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
8

Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A.
Position Your Base
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
Note: Headset cradle may vary, but function is the same.
9

Fit
Customize Your Headset
After you install the headset battery, choose one of the three headset wearing styles,
over-the-ear, over-the-head or behind-the-head. Use the fit kit to assemble it and
optimize the position of the microphone.
Install the headset battery
Position the battery as shown on the headset and slide into position until the battery
snaps into place.
Note: This product has a replaceable battery. Use only the battery type supplied by
Poly.
Use the fit kit to assemble your headset
Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-
head or behind-the-head.
Right over-the-ear assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and
insert it onto the headset. Rotate the earloop up 90°.
90º
Note: Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with
the notch facing the microphone as shown. Press on to attach.
10

Note: Ensure the large end of the eartip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Left over-the-ear assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and
insert it onto the headset. Rotate the earloop up 90°.
90º
Note: Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with
the notch facing the microphone as shown. Press on to attach.
Note: Ensure the large end of the eartip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Position your headset
When you wear the headset, the microphone should rest as close to your cheek as
possible without touching. The microphone can be adjusted inward by the pivoting
earpiece to optimize the position of the headset.
1Slide the headset over and behind your ear and fit the eartip into your ear.
2Holding the base of the headset, push it in and back towards your ear to allow the
pivoting earpiece to bring the microphone close to your mouth. As the base of the
headset moves backwards, you will feel soft clicks until the microphone rests close to
your cheek.
11

Over-the-head assembly
1Hold the headband so it is aligned to receive the headset as shown and insert the
headset into the headband.
2Rotate the headset up. The headband can be worn on the right or left side.
3To optimize the position of the headset, push the headset in so the microphone is
close to your mouth.
12

Behind-the-head assembly
1Align the headband as shown. Ensure the headband sits flat against the headset, then
rotate it up 90°. If you want to wear it on the left, switch the stem to the left side of
the headband.
2Choose the size and style of the eartip that fits most comfortably. Align the eartip
with the notch facing the microphone as shown. Press on to attach.
Note: Ensure the large end of the eartip points to the microphone.
3To position your headset correctly, first slide the stem of the headband so the headset
fits comfortably.
4With a finger on the headset indicator light, push in until the microphone rests as
close to your cheek as possible without touching.
13

14

Charge
Charge your headset and spare battery
Charge your headset
Place the headset in the charge cradle. The headset charging LED flashes when charging
the headset and turns off when the headset is fully charged. Charge for at least 20
minutes prior to the first use. A full charge takes up to 3 hours.
Charge spare battery
Charge spare battery, if applicable, by placing in the battery compartment of your charge
stand or charge accessory and connecting to USB power source.
Replace battery during a call
You can replace your headset battery even during active calls.
1While on a call, remove your headset battery. Your headset mutes.
2Replace with a charged spare battery.
3You hear "base connected" and "mute off" when the battery is replaced and you are
reconnected to your call.
Talk time
With a full charge, the headset provides up to 5 hours of continual talk time. Changing
batteries provides unlimited talk time.
Headset battery status
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• With your headset idle, view the headset battery level on your base display's
homescreen
• View in Poly Lens Desktop App
Headset battery status Base display homescreen or Poly
Lens Desktop App
Battery full
Battery high
Battery medium
Battery low
Battery critical
15

Tip: To reset the accuracy of the talk time alert, deplete the headset battery then charge
fully.
Replace rechargeable battery
Replace your rechargeable battery after 3 years or 500 charge cycles, whichever occurs
first.
To ensure replacement batteries meet high quality standards and for optimal
performance, use only Poly batteries.
16

Load software
Download Poly Lens App to get the most out of your device. Some softphones require the
installation of Poly software to enable device call control (answer/end and mute)
functionality. Download: poly.com/lens.
• Enable features
• Change settings
• Configure call control for softphones
• Update device firmware
• Manage notifications and alerts
• Schedule health and wellness reminders
Update your Poly device
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/lens.
17

Pair to your mobile phone
To take mobile calls or stream mobile audio through your headset, pair your mobile
phone and base.
1Press the base navigation wheel on the left side of your base to go to your settings
menu and add a mobile phone. Scroll and press to select: Devices > Add Device >
Mobile.
Note: To exit a menu, press the Back button on the left side of your base.
2Go to Bluetooth settings on your mobile phone and select Poly Savi x400.
Once successfully paired, you see "Connected" on the base's mobile menu and your
base home screen displays the mobile phone icon.
Auto connect feature
Once you have paired and connected your mobile phone to the base, the headset system
automatically connects to it when your paired mobile phone in range of your base.
Manage this feature in Poly Lens Desktop App by going to Settings > Wireless > Auto-
connect to Mobile Phone.
Transfer mobile audio
When you answer a call, the audio stays with that device (if you answer with the headset,
the audio stays on the headset; answer with your mobile phone, the audio stays on your
mobile).
1To transfer a mobile call from your headset to your mobile phone, press the base
mobile phone button for 3 seconds. The green LED turns off.
2To transfer a mobile call from your mobile phone to your headset, press the base
mobile phone once. The green LED turns on.
Disconnect your mobile phone
To disconnect your mobile phone from the headset system, do one of the following:
• From your mobile phone, disconnect from your headset system by selecting
Bluetooth settings > Poly Savi x400 > Disconnect.
Note: Menus vary by mobile phone.
• Disable Bluetooth using your base. Scroll and press the navigation wheel to select:
Advanced > Base > Bluetooth > Off.
Note: To exit a menu, press the Back button on the left side of your base.
• Disable Bluetooth using Poly Lens Desktop App on your computer. From Poly Lens
Desktop App, disable Bluetooth by selecting Settings > Wireless > Bluetooth > Off .
18

The basics
Headset Basics
1 2 3 4 5 6 7 8
1Earloop
2Eartip
3Mute button
4Volume button
5Call button/Press to interact with Microsoft Teams (app required)
6Battery
7Headset LED
8Microphone
Be safe
Please read the safety guide for important safety and regulatory information before
using your new device.
Power on your headset
To turn on the headset, slide the Power button to reveal green.
Note: Headset design may vary.
Adjust volume
•Headset volume Fine-tune your headset volume by adjusting the headset's volume
up (+) and down (-) controls.
•Desk phone volume Adjust your base's volume settings when your voice or your
caller's voice is too quiet/loud during a desk phone call. Press and scroll the base
navigation wheel: Advanced > Desk phone > Speaker or Mic > Adjust level. If your
voice is too quiet/loud, adjust the Mic volume. If your caller's voice is too loud/quiet,
adjust the Speaking volume.
Note: To exit a menu, press the Back button on the left side of your base.
Adjust headset microphone volume (desk phone/softphone)
Place a test softphone call and adjust desk phone, softphone volume and PC sound
volume accordingly.
Launch Microsoft Teams (Teams model only)
You can easily open and use your Teams desktop application with your Microsoft Teams-
certified headset system.
Your base and headset each have a Teams button to quickly open and use the
Microsoft Teams desktop app. The base Teams button illuminates when you have a
meeting or notification.
19

Tip: Your headset's Call button is also a Teams button.
• When not on a call, tap the Teams button to view Microsoft Teams app on your
computer.
• When the base's Teams button LED pulses purple, tap to join your meeting.
• When the base's Teams button LED is solid purple, tap to view your Teams
notifications.
Note: Teams model and Teams desktop application required. Teams mobile
application is not supported.
Change your default line
Change the default outbound phone line/audio channel.
With the system idle, do one of the following:
• On your base, press the desired audio button for 4 seconds until it flashes 4 times.
• Download and open Poly Lens Desktop App on your computer, go to Device Name >
Settings > General > Default Phone Line and choose the desired audio line.
Get a dial tone
To open an audio channel or get a dial tone, press the headset Call button for 1 second
while the system is idle; the default base Audio button turns green.
Stream audio
Listen to streaming media on your headset.
To stream audio from your computer or mobile phone, first press the computer or
mobile base Audio button and then play the audio.
20