
• If the audio level is too low in this position, increase the
headset volume. See Adjust volume.
• If your speaking volume is too low for your listener in this
position, adjust the position of the headset to make sure the
microphone is as close as possible to your mouth.
People I talk to can hear a buzz in
the background.
• Move the base further away from your phone. See Position
Your Base.
• If the base power supply is plugged into a power strip, plug it
into the wall directly.
El dispositivo para descolgar el
teléfono está instalado pero no
levanta el auricular.
Comprueba que el cable de alimentación del dispositivo esté
bien conectado a la entrada correspondiente de la base.
Cuando utilizo un cable EHS con
un teléfono Poly VVX y respondo
una llamada con mis auriculares,
la llamada falla.
Este es un problema común. Presiona uno de los botones de
audio de la base (computadoras, teléfonos móviles o de
escritorio) para responder la llamada entrante.
Pairing problems Ensure the Bluetooth LED on the base ashes red and blue by
pressing the Bluetooth button for four seconds.
Ensure the Bluetooth mobile phone is in search mode.
When an active Bluetooth connection has been made, the
base Bluetooth LED is solid blue.
Why doesn’t the base
automatically reconnect with my
mobile phone?
Ensure Aplicación Poly Lens Desktop has been installed.
Adjust the "Auto-connect to mobile phone" in Aplicación
Poly Lens Desktop.
When I use an EHS cable with a
Poly VVX phone and I answer a
call with my headset, the call fails.
This is a known issue. Press one of the base audio buttons
(computer/mobile/desk phone) to answer the incoming call.
When I dial from my softphone
application, nothing happens. Ensure your headset is charged.
Ensure your headset is subscribed to the base. See
Subscribing a Headset.
Ensure that the Poly software is installed. To download, visit
poly.com/software.
Ensure that you are using a compatible softphone
application. For a list of compatible softphones, visit
poly.com/software.
If the Poly software is not installed and you do not have a
compatible softphone, you must rst press the base
computer call button and then use the softphone interface to
place/answer/end calls.
Ensure that the headset is the default sound device by going
to your Sound Control Panel (Windows) or your Sound
System Preferences (Mac).
Teléfono de escritorio
Mobile
Softphone
18