Poly Savi 8410 Office User manual

Savi 8410/8420 Office
DECT Wireless Headset System
User Guide

Contents
DECT Information 3
DECT Enhanced Security 3
Overview 4
Your headset system 4
Headset Controls 4
Base overview 4
Accessories 5
Connect your headset system 6
Desk phone setup details 6
Position Your Base 8
Fit and charge 9
Customize Your Headset 9
Charge your headset 9
Talk Time 9
Headset battery status 9
Replace rechargeable battery 10
Load software 11
Update your Poly device 11
Pair to your mobile phone 12
Auto connect feature 12
Transfer mobile audio 12
Disconnect your mobile phone 12
The basics 13
Headset Controls 13
Power on your headset 13
Adjust volume 13
Launch Microsoft Teams (Teams model only) 13
ANC (stereo headset feature) 14
Change your default line 14
Get a dial tone 14
Stream audio 14
Make, answer, end calls 15
Make a call 15
End/take a call 15
Mute 15
Answer a second call 15
Reject a Mobile Call 15
Merge a call from 2 sources 15
Set up a conference call 16
More Features 17
Change voice prompt language 17
Optimize audio quality 17
Limit office noise 17
Remove or connect a headset charge cradle 17
Set the range 17
Automatic secure subscription 18
Troubleshooting 19
Headset 19
Desk Phone 20
Mobile 20
Softphone 21
Safety warnings 23
Safety Instructions 23
Support 25

DECT Information
DECT products should never be used outside the region in which they were originally
purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which
vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/
Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may
disrupt telecommunications networks and devices, and can subject you to fines and
penalties by regulatory agencies.
DECT Enhanced Security
Poly is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Poly DECT-based products now fully incorporate the latest recommendations on
Enhanced Security from the DECT Forum and ETSI. These improvements cover
registration, authentication, authorization and encryption procedures. Poly DECT
products are now secure against known vulnerabilities that were highlighted by the
public announcements of the Chaos Communication Congress in 2009.
Poly DECT products have been tested against and passed the DECT Forum security
certification requirements and consequently have been granted 'DECT Forum security'
logo certification.
Poly DECT products using the new enhanced version of DECT that includes these
security improvements are marked on the base with the DECT Forum security logo.
3

Overview
Your headset system
Your DECT™ headset system has 3-way connectivity to computer, desk phone and
mobile phone.
Headset Controls
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3
4
5
6
1Volume wheel: Toggle repeatedly forward or backward to adjust volume
2Call / Teams button: Press to place, answer, end a call or to interact with Microsoft
Teams (Teams model and Teams desktop app required)
3Mute button: During a call, press to mute and unmute
4Headset LED: Flashes when in use
5Power button: Toggle on and off
6ANC (Active Noise Canceling): Toggle on and off
Be safe
Please read the safety guide for important safety and regulatory information before
using your new device.
Base overview
Front view
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4
3
2
1
6
7
8
4

1Desk phone button
2Computer button
3Back button
4Base screen
5Navigation wheel (scroll/press)
6Headset charge cradle
7Mobile phone button
8Mute button or Microsoft Teams button (varies by model)
Back view
FEDCBA
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9
1
2
3
4567
1Headset charge cradle
2Back button
3Navigation wheel (scroll/press)
4Telephone interface cable jack
5Handset lifter jack
6Computer cable USB-C port
7Power jack
8Desk phone configuration switch
9Cradle release slider
Accessories
1 Electronic hookswitch cable (EHS cable) Electronically and automatically answers/
ends a desk phone call. Enables remote call control with your headset.
2 HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote
call control with your headset.
5

Connect your headset system
Using the diagram, connect the base to your computer, power outlet and desk phone's
headset port, if available. Otherwise, connect the base to your handset port.
FEDCBA OR
NO HEADSET PORT
HEADSET PORT
Desk phone Base configuration setting (on back of base)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Desk phone setup details
Your desk phone setup method varies by desk phone and connection accessories.
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
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• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A. Use this setup if you are not using the HL10 lifter
or EHS cable. In this configuration, press both the headset button on your desk
phone and the call control button on the headset to answer or end calls.
B Desk phone (standard)
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect
it to the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A.
Note: Use this setup if you are not using the HL10 lifter or EHS cable and your desk
phone does not have a dedicated headset port. In this configuration, manually remove
the handset on your desk phone and press the call control button on the headset to
answer or end calls.
C Desk phone + EHS cable (sold separately)
Important: Use configuration A on the back of the base, which works for most
phones including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
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Important: Cisco phones use configuration D on the back of the base. Most other
phones use default configuration A.
Position Your Base
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
Note: Headset cradle may vary, but function is the same.
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Fit and charge
Customize Your Headset
Optimize the comfort and fit of your headset.
Adjust the Headband
1To adjust the headband, lengthen or shorten the band until it fits comfortably.
Position the earcups so that the foam cushions sit comfortably over the center of
your ears.
2Position the stabilizer T-bar above your ear, if applicable.
Adjust the Boom
For optimum audio, bend the boom so it is approximately two finger widths from the
corner of your mouth.
Note: For true stereo listening when wearing the boom on the left, adjust the wearing
preference setting in Poly Lens Desktop App.
Charge your headset
Place the headset in the charge cradle. The headset charging LED flashes when charging
the headset and turns off when the headset is fully charged. Charge for at least 20
minutes prior to the first use. A full charge takes up to 3 hours.
Talk Time
With a full charge, the headset provides up to 13 hours of talk time.
Headset battery status
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
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• With your headset idle, view the headset battery level on your base display's
homescreen
• View in Poly Lens Desktop App
• View headset LEDs while charging in your base charge cradle
Headset battery status Base display
homescreen or Poly
Lens Desktop App
Headset LED
while charging
Battery full
Battery high
Battery medium
Battery low
Battery critical
Tip: To reset the accuracy of the talk time alert, deplete the headset battery then charge
fully.
Replace rechargeable battery
Replace your rechargeable battery after 3 years or 500 charge cycles, whichever occurs
first.
To ensure replacement batteries meet high quality standards and for optimal
performance, use only Poly batteries.
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