Poly Savi 8240 Office User manual

Savi 8240/8245 Office
Wireless DECT headset system for
computer, desk phone and mobile
User Guide

Contents
DECT Information 3
DECT Enhanced Security 3
Overview 4
Base and Headset Basics 4
Accessories 4
Hook up system 6
Desk phone setup details 6
Position Your Base 8
Fit and charge 9
Customize Your Headset 9
Charge your headset and spare battery 13
Talk time 13
Headset battery status 13
Replace rechargeable battery 13
Load software 14
Update your Poly device 14
Pair 15
Auto connect feature 15
The basics 16
Headset Basics 16
Make, answer, end calls 16
Adjust volume 16
Mute 17
Interact with Microsoft softphone 17
Change your default phone line 17
Get a dial tone 17
Transfer mobile audio 17
Audio streaming 17
Limit ofce noise 17
Mini conference call 17
Set up a conference call 17
More Features 19
Optimize audio quality 19
Base Subscription Button 19
Troubleshooting 21
Headset 21
Desk Phone 22
Mobile 22
Softphone 22
What's in the box 24
Support 25
2

DECT products should never be used outside the region in which they were originally
purchased and intended to be used.
The enclosed DECT 6.0 wireless product uses restricted wireless radio frequencies which
vary by country. DECT 6.0 devices are generally authorized for use in the US/Canada/
Mexico. Use of this DECT 6.0 product in unauthorized countries is a violation of law, may
disrupt telecommunications networks and devices, and can subject you to nes and
penalties by regulatory agencies.
Poly is a member of the DECT Forum and has fully adopted their recommendations for
enhancements to security within all DECT products.
Poly DECT-based products now fully incorporate the latest recommendations on
Enhanced Security from the DECT Forum and ETSI. These improvements cover
registration, authentication, authorization and encryption procedures. Poly DECT
products are now secure against known vulnerabilities that were highlighted by the
public announcements of the Chaos Communication Congress in 2009.
Poly DECT products have been tested against and passed the DECT Forum security
certication requirements and consequently have been granted 'DECT Forum security'
logo certication.
Poly DECT products using the new enhanced version of DECT that includes these
security improvements are marked on the base with the DECT Forum security logo.
DECT Information
DECT Enhanced
Security
3

Base
1 2 3 4
5 6 7
8 9 10
11 12 13
1Power jack 8Computer button
2Handset Iifter jack 9Mobile phone button
3Telephone interface cable jack 10 Desk phone button
4USB port 11 Bluetooth pairing button/LED
5Desk phone speaking volume 12 Subscription button/LED
6Desk phone conguration switch 13 Charging LED
7Desk phone listening volume
Headset
1 2 43
1Mute button 3Volume up button
2Volume down button 4Call button/Press to interact with
Microsoft Teams (app required)
Be safe
Please read the safety guide for important safety, charging, battery and regulatory
information before using your new headset.
1Electronic hookswitch cable (EHS cable) Electronically and automatically answers/ends
a desk phone call. Enables remote call control with your headset.
Overview
Base and Headset
Basics
Accessories
4

2HL10 lifter Automatically lifts handset and returns it to the cradle. Enables remote call
control with your headset.
5

Using the diagram, connect your headset system.
NO HEADSET PORT
OR
HEADSET PORT
NOTE Base configuration settings
Desk phone Setting (on base's side panel)
Most phones A
Cisco phones D
Cisco phones with EHS cable A
Choose a desk phone setup A, B, C or D and connect cables.
A Desk phone with dedicated headset port
USE
Hook up system
Desk phone setup
details
6

• Connect one end of the telephone interface cable to the back of the base
• Connect the other end of the telephone interface cable into the dedicated headset
port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable. In this configuration,
press both the headset button on your desk phone and the call control button on the
headset to answer or end calls.
B Desk phone (standard)
USE
• Connect one end of the telephone interface cable to the back of the base
• Disconnect the handset coil cord from the base of the desk phone and re-connect it to
the telephone interface cable junction box
• Finally connect the remaining end of the telephone interface cable into the open
handset port on the desk phone
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
NOTE Use this setup if you are not using the HL10 lifter or EHS cable and your desk phone
does not have a dedicated headset port. In this configuration, manually remove the handset
on your desk phone and press the call control button on the headset to answer or end calls.
C Desk phone + EHS cable (sold separately)
USE
IMPORTANT Use configuration A on the bottom of the base, which works for most phones
including Cisco phones.
D Desk phone + HL10 lifter (sold separately)
7

USE
IMPORTANT Cisco phones use configuration D on the bottom of the base. Most other
phones use default configuration A.
The minimum recommended separation between your desk phone and the base is 6
inches.
The minimum recommended separation between the base and computer is 12 inches.
Incorrect position can cause noise and interference problems.
NOTE Headset cradle may vary, but function is the same.
Position Your Base
8

After you install the headset battery, choose one of the three headset
wearing styles, over-the-ear, over-the-head or behind-the-head. Use
the t kit to assemble it and optimize the position of the microphone.
Install the Headset Battery
Position the battery as shown on the headset and slide into position until the battery snaps
into place.
NOTE This product has a replaceable battery. Use only replacement batteries supplied by Poly.
Use the Fit Kit to Assemble Your Headset
Choose a headset wearing style and use the fit kit to assemble it over-the-ear, over-the-
head or behind-the-head.
Right Over-the-Ear Assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and
insert it onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with the
notch facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
Fit and charge
Customize Your
Headset
9

3To correctly position your headset, see Position Your Headset.
Left Over-the-Ear Assembly
1Choose the size of earloop that fits most comfortably. Align the earloop as shown and
insert it onto the headset. Rotate the earloop up 90°.
90º
NOTE Ensure the earloop is flat against the headset before rotating.
2Choose the size and style of eartip that fits most comfortably. Align the eartip with the
notch facing the microphone as shown. Press on to attach.
NOTE Ensure the large end of the eartip points to the microphone.
3To correctly position your headset, see Position Your Headset.
Position your headset
When you wear the headset, the microphone should rest as close to your cheek as possible
without touching. The microphone can be adjusted inward by the pivoting earpiece to
optimize the position of the headset.
1Slide the headset over and behind your ear and fit the eartip into your ear.
2Holding the base of the headset, push it in and back towards your ear to allow the pivoting
earpiece to bring the microphone close to your mouth. As the base of the headset moves
backwards, you will feel soft clicks until the microphone rests close to your cheek.
Over-the-head assembly
1Hold the headband so it is aligned to receive the headset as shown and insert the headset
into the headband.
10

2Rotate the headset up. The headband can be worn on the right or left side.
3To optimize the position of the headset, push the headset in so the microphone is close to
your mouth.
Behind-the-Head Assembly
1Align the headband as shown. Ensure the headband sits flat against the headset, then
rotate it up 90°. If you want to wear it on the left, switch the stem to the left side of the
headband.
2Choose the size and style of the eartip that fits most comfortably. Align the eartip with the
notch facing the microphone as shown. Press on to attach.
11

NOTE Ensure the large end of the eartip points to the microphone.
3To position your headset correctly, first slide the stem of the headband so the headset fits
comfortably.
4With a finger on the headset indicator light, push in until the microphone rests as close to
your cheek as possible without touching.
12

Charge your headset
Place the headset in the charge cradle. The base charging LED flashes green when
charging the headset and turns solid green when the headset is fully charged. Charge for at
least 20 minutes prior to the first use. A full charge takes 3 hours.
Charge spare battery (Savi XX45 models only)
The spare battery ships in the compartment on the side of the charge cradle. When the
base is powered the battery charges. While charging the charge LED flashes green and
turns to solid green once charged.
NOTE You can replace the headset battery with the spare battery even during active calls.
With a full charge, the headset provides up to 4.5 hours of continual talk time in wideband
mode and up to 6.5 hours in narrowband mode.
Determine your headset battery status:
• Listen to the voice prompts after powering on the headset
• Press the base subscription button; the base Audio buttons light up (solid green is high
battery, ashing green is medium, ashing yellow is low, ashing red is critical).
• View in Poly Lens Desktop App
Replace your rechargeable battery after 3 years or 300 charge cycles, whichever occurs
rst.
To ensure replacement batteries meet high quality standards and for optimal
performance, use only Poly batteries.
Charge your headset
and spare battery
Talk time
Headset battery status
Replace rechargeable
battery
13

Customize your device behavior through advanced settings and options with Poly Lens
Desktop App. Some softphones require the installation of Poly software to enable device
call control (answer/end and mute) functionality. Download: poly.com/lens.
NOTE Device settings are also available in Plantronics Hub Desktop App.
Keep your firmware and software up-to-date to improve performance and add new
features to your Poly device.
Update your device using Poly Lens App. Download at poly.com/lens.
Load software
Update your Poly
device
14

1To pair your base and mobile phone, press and hold the Bluetooth pairing button on the
base for 4 seconds until the Bluetooth LED flashes red and blue.
2Go to Bluetooth settings on your mobile phone and select PLT Savi/Poly Savi. Once
successfully paired, the Bluetooth LED on the base turns solid blue.
Once you have paired and connected your mobile phone to the base, the base
automatically connects to it when you are in range of your base.
To manually disconnect/connect your mobile phone from the base, press the base
Bluetooth button.
Customize feature in Poly Lens Desktop App.
Pair
Auto connect feature
15

1 2 3 4 5 6 7 8
1Earloop 5Call button/Press to interact with
Microsoft Teams (app required)
2Eartip 6Battery
3Mute button 7Headset LED
4Volume button 8Microphone
On the top of the base there are three Audio buttons: computer, mobile, desk phone.
These buttons allow you to switch to a different phone line/audio channel.
Make a call
1Tap an Audio button on the base. You hear a dial tone.
Desk phone only: Press the desk phone's Headset button or manually remove the handset if
you don't have an HL10 lifter or EHS cable.
TIP If you do not hear a dial tone, open the base side panel and adjust the middle switch (A--G).
“A” works for the majority of desk phones. "D" works for Cisco phones.
2Dial from your softphone/mobile phone/desk phone.
Answer/end a call
To answer or end a call, tap the Audio button on the base or tap the headset Call
button.
TIP Headset call control for the computer requires Poly software and softphone compatibility.
See “Download software.”
Answer a second call
1While on a call, press the headset Call button for 2 seconds to answer the second call.
This will place the first call on hold.
2To switch between the calls, press the headset Call button for 2 seconds.
•Headset volume Toggle the volume wheel repeatedly forward or backward to adjust
volume.
•Desk phone volume When you are on a desk phone call and your voice is too quiet/loud,
adjust the microphone volume on the side of the base, located behind the access panel. If
your caller's voice is too loud/quiet on a desk phone call, adjust the base volume dial.
•Base ringtone volume Adjust the base ringtone volume on the left side of the base. This
ringtone alerts you if you are not wearing your headset and a call comes in. There are 4
base ringer settings: off, low, medium and high.
Adjust headset microphone volume (softphone)
Place a test softphone call and adjust softphone volume and PC sound volume accordingly.
The basics
Headset Basics
Make, answer, end
calls
Adjust volume
16

To mute your headset during on a call, press the headset Mute button. When mute is
active, the base button is red. To unmute, press the headset Call button or the active base
Audio button.
• For Microsoft Teams, tap the headset's Call button to interact (Teams desktop
application required).
• For Skype for Business, press and hold the headset's Call button for 2 seconds to interact
(Skype for Business desktop application required).
• Set your target phone in Poly Lens Desktop App.
With the system idle, change your default phone line/audio channel by pressing and
holding for 4 seconds the desired base Audio button until it flashes green 4 times.
Customize in Poly Lens Desktop App.
To open an audio channel or get a dial tone, press the headset Call button for 1 second
while the system is idle; the default base Audio button turns green.
When you answer a call, the audio stays with that device (if you answer with the headset,
the audio stays on the headset; answer with your mobile phone, the audio stays on your
mobile).
1To transfer a mobile call from your headset to your mobile phone, press the base mobile
phone button for 3 seconds. The green LED turns off.
2To transfer a mobile call from your mobile phone to your headset, press the base mobile
phone once. The green LED turns on.
To stream audio from your computer or mobile device, first press the computer or mobile
base Audio button and then play the audio.
You can limit the amount of nearby conversation that is transmitted during your calls.
Customize feature in Poly Lens Desktop App.
Simultaneously hold the base buttons of any two of the three base buttons until the LEDs
become solid green to combine the audio of any two devices and create a mini conference
call.
You can set up a conference call with 3 additional headsets.
Join Savi headsets automatically
1While on a call, place the guest headset into the primary user's charge cradle.
The base subscription LED flashes green.
2The primary user will hear a request "Conference requested." To accept the request, press
the primary user's headset Call button. The base subscription LED turns solid yellow to
indicate conference call mode. View conference call status in Poly Lens Desktop App.
Join Savi headsets manually
1While on a call, press the base subscription button.
The base subscription LED flashes yellow and green.
2On guest headset, press and hold the Volume up button or turn the Volume wheel up until
the headset LED lights up. Method varies by model.
3The primary user will hear "Conference requested." To accept the request, press the
primary user's headset Call button. The base subscription LED turns solid yellow to
indicate conference call mode. View conference call status in Poly Lens Desktop App.
Mute
Interact with Microsoft
softphone
Change your default
phone line
Get a dial tone
Transfer mobile audio
Audio streaming
Limit office noise
Mini conference call
Set up a conference
call
17

Exit a conference call
1Guest headsets can remain as guests through multiple calls. To remove a guest headset,
either press the guest headset's Call button or dock the primary user's headset in the
charge cradle.
18

There are 2 audio modes: wideband (default) and multimedia (high quality listening).
To optimize your audio quality for your activity, with the system idle, press the headset
volume up button for 4 seconds. The base cycles through the modes with each 4 second
press. Also configurable in Poly Lens Desktop App.
The headset and base that came in the box are subscribed (connected) to each other.
However, if you wish to use a new headset or need to restore subscription to your current
headset (base subscription button is red), the units can be subscribed to each other by the
following methods.
The subscription button is below the Bluetooth button on the front of the base.
Base Subscription Button LED
Base Subscription LED Base Status
Flashes green and red Primary headset subscription mode
Solid green Primary headset subscribed to base
Solid yellow Active conference call with guest headsets
Solid red No headset subscribed
Flashes green 3X, the yellow 2X Security level changed from enhanced to
standard
Set the range
Changing the range can help with PC audio quality, improve user density or restrict range
of users.
You can adjust the range setting in Poly Lens Desktop App.
Setting Range
High (Default) up to 300 ft.
Medium up to 150 ft.
Low up to 50 ft.
Automatic secure subscription
With your system idle, docking a new headset automatically subscribes it to the base,
making it the primary headset. The base subscription LED blinks green/red during
subscription mode and remains green when the new subscription is established.
Manual secure subscription
With your system idle and your headset docked, double press the subscription button on
the base. The subscription light will flash red and green. When the subscription light on the
base becomes solid green, the headset and base are subscribed to one another.
More Features
Optimize audio quality
Base Subscription
Button
19

Manual over-the-air subscription
1With your system idle and your headset undocked, double press the subscription button
on the base. The subscription light will flash green and red.
2Press the headset volume up button until the headset LED turns on. Upon release, you
hear "pairing." When the subscription light on the base remains solid green, the headset
and base are subscribed to one another; you hear "pairing successful. Base connected."
NOTE If the base subscription LED goes solid red, after flashing red/green, the subscription
attempt has failed and should be repeated.
End Subscription
If the base is in subscription mode and you want to stop the base from searching for a
headset, press the subscription button again. The subscription light will be solid red for
four seconds and then go to its previous state.
Disabling over-the-air subscription
The Savi system ships with the over-the-air headset subscription enabled. In a multi-shift
environment, you may want to disable this mode of subscription.
To disable over-the air subscription, while your system is idle, hold the subscription button
and the base computer button down simultaneously until the base computer button LED
flashes (green for enabled, red for disabled).
Manage settings in Poly Lens Desktop App.
20