Polycom 3150-16966-002 User manual

2.1.0 |July 2009 |3150-16966-002
Polycom®RMX 1000™System
User Guide

© 2009 Polycom, Inc. All rights reserved.
Polycom, Inc.
4750 Willow Road
Pleasanton, CA 94588-2708
USA
No part of this document may be reproduced or transmitted in any form or by any means, electronic or
mechanical, for any purpose, without the express written permission of Polycom, Inc. Under the law,
reproducing includes translating into another language or format.
As between the parties, Polycom, Inc., retains title to and ownership of all proprietary rights with respect to the
software contained within its products. The software is protected by United States copyright laws and
international treaty provision. Therefore, you must treat the software like any other copyrighted material (e.g.,
a book or sound recording).
Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not
responsible for printing or clerical errors. Information in this document is subject to change without notice.
Trademark Information
Polycom®, the Polycom “Triangles” logo, and the names and marks associated with Polycom’s products are
trademarks and/or service marks of Polycom, Inc., and are registered and/or common-law marks in the United
States and various other countries.
All other trademarks are the property of their respective owners.
Patent Information
The accompanying product is protected by one or more U.S. and foreign patents and/or pending patent
applications held by Polycom, Inc.

Regulatory Notices
United States Federal Communication
Commission (FCC)
Part 15: Class A Statement. This equipment has
been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of the
FCC Rules. Test limits are designed to provide
reasonable protection against harmful interference
when the equipment is operated in a commercial
environment. This equipment generates uses and
can radiate radio-frequency energy and, if not
installed and used in accordance with the
instruction manuals, may cause harmful
interference to radio communications. Operation of
this equipment in a residential area is likely to
cause harmful interference, in which case the user
will be required to correct the interference at his or
her own expense.
CE & UL Mark
Polycom Inc., declares that the Polycom
RMX 1000 is in conformity with the following
relevant harmonized standards:
EN 60950-1:2001+A11:2004
EN 55022:2006
EN 55024:1998/A1:2001/A2:2003
EN 61000-3-2:2006
EN 61000-3-3:1995/A1:2001/A2:2005
UL Listed (USA)
CUL Listed (Canada)
Following the provisions of the Council Directive
1999/CE on radio and telecommunication
terminal equipment and the recognition of its
conformity.
Compliant with European Battery Directive 2006/66/EC
To comply with the European Battery Directive 2006/66/EC, dispose of weak and worn out batteries in
accordance with local and national regulations.

Polycom RMX 1000 User Guide
i
Table of Contents
System Overview········································································ 1-1
RMX 1000 ········································································ 1-1
RMX 1000 Main Features ···················································· 1-3
Video Display······························································· 1-3
LPR ············································································ 1-3
IVR-Enabled Conferencing·············································· 1-4
Recording Link ····························································· 1-4
Conferencing Capabilities and Options······························ 1-4
User Interfaces······························································ 1-5
Full Integration with CMA ·············································· 1-5
First Time Installation and Configuration································· 2-1
Hardware Installation and Setup ·········································· 2-1
Configuration Preparations ················································· 2-2
Obtaining Network Information······································· 2-2
Obtaining Product Activation Key ···································· 2-2
First Time Configuration····················································· 2-3
Connect PC to RMX 1000 ················································ 2-3
Logging in to Web User Interface ····································· 2-4
Modify the Default IP address ········································· 2-5
Configuring Other Network Options (Optional) ·················· 2-7
Synchronizing System Time ···········································2-10
Basic Operation ·········································································· 3-1
RMX 1000 Screen Components············································· 3-1
User Rights ·································································· 3-1
Pane Layout ································································· 3-3
Common Operations······················································ 3-4
Starting a Conference ························································· 3-6
Starting a Conference from the Conferences Pane ················ 3-6
Starting a Conference Using the Remote Control – Conference on
Demand ······································································ 3-7
Connecting to a Conference–Dialing Methods························3-11
H.323 Endpoint····························································3-11

Table of Contents
ii
SIP Endpoint ·······························································3-11
Conference Profiles···································································· 4-1
Defining a Conference Profile ·············································· 4-2
General Settings···························································· 4-3
Video Quality······························································· 4-4
Video Settings ······························································ 4-7
Conference Skin Settings················································· 4-9
Conference Recording ···················································4-10
Message Overlay··························································4-12
Site Name ···································································4-13
Advanced Options ·······················································4-13
Modifying a Profile···························································4-14
Deleting a Profile······························································4-14
Setting a Default Profile·····················································4-14
Recording Link············································································ 5-1
Recording Setup································································ 5-1
General Settings···························································· 5-2
DTMF Code Setting ······················································· 5-2
Recording Control ····························································· 5-3
Recording Properties·························································· 5-4
Meeting Rooms··········································································· 6-1
Creating a Meeting Room ··················································· 6-1
Modifying a Meeting Room················································· 6-4
Deleting a Meeting Room···················································· 6-4
Reservations ··············································································· 7-1
Reservations Views···························································· 7-1
Calendar View······························································ 7-1
List View ····································································· 7-2
Adding a Reservation························································· 7-3
Reserving a One-Time Conference ···································· 7-3
Reserving a Daily Conference ·········································· 7-4
Reserving a Weekly Conference ······································· 7-4
Reserving a Monthly Conference······································ 7-5
Modifying a Reservation····················································· 7-6
Deleting a Reservation························································ 7-6

Polycom RMX 1000 User Guide
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Address Book ············································································· 8-1
Adding a Participant to the Local Directory ···························· 8-2
Creating a Participant in the Address Book························· 8-2
Adding a Participant from an Ongoing Conference ·············· 8-6
Defining a Participant Group··············································· 8-6
Modifying a Participant/Group ··········································· 8-7
Deleting a Participant/Group ·············································· 8-7
Importing and Exporting the Local Directory·························· 8-7
Exporting the Local Directory ·········································· 8-7
Importing the Local Directory·········································· 8-7
Directory Service······························································· 8-8
Configuring Directory Service·········································· 8-8
Viewing the Global Directory ·········································8-10
Searching Directory Entries ················································8-11
Conference/Participant Monitoring··········································· 9-1
Conference Monitoring······················································· 9-1
Viewing Conferences List Pane ········································ 9-1
Viewing Conference Parameters······································· 9-2
Conference Control························································ 9-2
Participant Monitoring ······················································· 9-6
Viewing Participant List ················································· 9-6
Viewing Participant Properties········································· 9-8
Participant Control ························································ 9-8
Control Operations························································ 9-9
Users and Connections···························································· 10-1
User List·········································································10-2
Defining New User···························································10-2
Deleting User ··································································10-3
Modifying User Password··················································10-3
Viewing User Connection ··················································10-4
IP Service Settings ··································································· 11-1
LAN Setting ····································································11-2
Routers ··········································································11-3
Gatekeeper······································································11-4
SIP Server ·······································································11-5

Table of Contents
iv
QoS ···············································································11-7
Ports··············································································11-8
Email ·············································································11-9
IVR Service················································································ 12-1
Default IVR Information ····················································12-2
Customizing IVR Information·············································12-3
Replace the IVR information···········································12-3
Recording an Audio Message ·········································12-4
CDR···························································································· 13-1
CDR Files ·······································································13-1
Viewing CDR Records·······················································13-2
Saving CDR Records ·························································13-3
RMX Utilities·············································································· 14-1
System Alerts ··································································14-1
H.323/SIP Link································································14-2
System Time····································································14-2
Customization ·································································14-3
Modifying Language·····················································14-4
Setting System Name ····················································14-4
Setting Skins ·······························································14-4
Security Setting································································14-6
SNMP Setting ··································································14-8
Setting the Agent··························································14-8
Setting Traps ·······························································14-9
Product Activation ························································· 14-10
Logger Diagnostics Files ·················································· 14-12
Software Management····················································· 14-12
Backup Configuration/Reservation ······························· 14-13
Restoring Configuration/Reservation····························· 14-13
Resources Report ··························································· 14-14
Device Upgrade ····························································· 14-15
Upgrading from Version 1.1 to Version 2.1 ······················ 14-15
Activating the Upgraded System ··································· 14-19
Signaling and Hardware Monitoring ······································· 15-1
Signaling Monitoring ························································15-1

Polycom RMX 1000 User Guide
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Hardware Monitor ···························································15-2
Personal Conference Manager (PCM)····································· 16-1
Introduction to PCM Interfaces ···········································16-2
Viewing the PCM Interface ············································16-2
Definitions of DTMF & FECC Keys ··································16-3
PCM Operations ······························································16-4
Creating a Conference ···················································16-4
Entering an Existing Conference······································16-5
Conference Control for Regular Participants ······················16-7
Chairperson Conference Control ·····································16-9
Appendix A: Connection Failure Diagnosis··························· 17-1
Appendix B: Telnet/Terminal Commands······························· 18-1
HyperTerminal Parameters ················································18-1
Login ·············································································18-1
Command Introduction ·····················································18-2
Appendix C: Glossary······························································ 19-1
Third Party Software Licenses ················································ 20-1

1-1
1
System Overview
This chapter will serve as a brief introduction to the RMX 1000 system and its
major functions and features. The following chapters provide detailed
description about the installation of RMX 1000 system, as well as how to hold,
manage, monitor conferences and maintain the device.
RMX 1000
The Polycom real-time media conferencing platform (RMX 1000) is a
high-value multipoint platform for small IP networks or remote locations on
large IP networks.
The Polycom RMX 1000 provides the following features:
•All-in-one (video, audio and contents) box is easy to install, configure,
and manage
•Supports video conferences for devices supporting H.323 and SIP
protocol such as IP phones, SIP phones and Video
•Provides high quality audio, video and content sharing
•Provides the Polycom Lost Packet Recovery（LPR) function to ensure an
optimal experience even on sub-optimal networks
•Familiar user interface and web interface (same as RMX 2000)
•Siren 22 Stereo
•Supports H.264 content
•Simple Network Management Protocol (SNMP) Support
•Security Socket Layer (SSL) certificate encryption Support
•Tight integration with Polycom RSS 2000 – Recording and Streaming
Server
•Supports internal reservation (optional), as well as external reservation
through Polycom CMA
•Personal Conference Manager (PCM)
The Polycom RMX 1000 Multipoint Control Unit (MCU) meets International
Telecommunication Union-Telecommunication Standardization Sector
(ITU-T) standards for multipoint multimedia bridging devices, and meets
ETSI standards for telecommunication products.