Polycom SoundStation2W Service manual

SoundStation2W™
User Guide and
Administrator Guide
USER GUIDE / ADMINISTRATOR GUIDE

SAVE THESE INSTRUCTIONS
When using your telephone equipment, the following safety precautions should
always be followed to reduce the risk of re, electric shock, and injury to people.
• Read and understand all instructions.
• Follow all warnings and instructions marked
on the equipment.
• Installation must be performed in accordance
with all national wiring rules.
• The outlet to which this equipment is con-
nected must be installed near the equipment,
and must always be readily accessible.
• This equipment can be hazardous if im-
mersed in water. To avoid the possibility of
electrical shock, do not use this equipment
while you are in the bathtub or shower, or
when you are wet. If you accidentally drop
the equipment into water, do not retrieve
it until you have first unplugged all cords.
Do not reconnect this equipment until it has
dried thoroughly.
• Avoid using this equipment during electrical
storms in your immediate area. There is a
remote risk of electric shock from lightning.
Urgent calls should be brief. Even though
protective measures may have been installed
to limit electrical surges from entering your
home or business, absolute protection from
lightning is impossible.
• If you suspect a natural gas leak, report
it immediately, but use a telephone
away from the area in question. The
SoundStation2W™’s electrical contacts could
generate a tiny spark. While unlikely, it is
possible that this spark could ignite heavy
concentrations of gas.
• Never push objects of any kind into the
SoundStation2W™ through housing slots as
they may touch hazardous voltage points or
short out parts that could result in a risk of
electric shock. Never spill liquid of any kind
on the telephone. If liquid is spilled, contact
service personnel.
• To reduce the risk of electric shock, do not
disassemble SoundStation2W™. Opening
or removing covers may expose you to
hazardous voltages. Using incorrectly reas-
sembled equipment can cause electric shock.
If your telephone equipment does not work
properly, refer to the section describing how
to connect service.
• For technical support contact Polycom Sup-
port at http://esupport.polycom.com.
• Never install telephone wiring during a
lightning storm.
• Never install telephone jacks in wet locations
unless the jack is specifically designed for
wet locations.
• Never touch uninsulated telephone wires or
terminals unless the telephone line has been
disconnected from the network interface.
• Always use caution when installing or
modifying telephone lines.
IMPORTANT SAFETY
INSTRUCTIONS

SoundStation2W™ User Guide - 10
Features
LED Indicators
Buttons
Understanding the Display
The LEDs located on the top of
your SoundStation2W™ indicate
the current status of your confer-
ence telephone:
Green - your call is in progress.
Blinking green - a call is incoming.
Red - your call is muted.
Blinking Red - your call is on hold.
Menu
Displays a menu
of settings and
options.
Exit
Exits from current screen
to previous menu.
Soft Keys
The screen will display
labels for these keys, to
identify their context-sensi-
tive functions.
Phone
Answers incoming calls,
dials a call, ends a call,
and provides dial tone.
Conference
Call, join, or delete additional
call participants during a confer-
ence call.
Dial Pad
These 12 keys provide the 10 digits, the 2
alphabetic characters, and special characters
available in context sensitive applications.
Mute
Toggle microphone on or off during a
conversation.
Volume
Use these to adjust the volume
of the handset, headset,
speaker, and ringer, as well as
the display contrast.
Select
Choose a menu item.
Scroll
Navigate up or down
through displayed lists.
Signal Strength
Information Area
Battery Life
This Phone’s Number
Soft Key Functions
The screen will display labels for these
keys, to identify their context-sensitive
functions.

SoundStation2W™ User Guide - 13
Using SoundStation2W™
Direct Dial
1. To obtain dial tone, press the
key.
2. Dial the desired number.
► To cancel the call, press the
key.
Indirect Dial
1. From the Ready screen, dial the
desired number.
2. Press the key or the SEND
soft key to make the call.
► If you make a mistake entering
the telephone number, press the
<DEL soft key.
► Press the CANCEL soft key to
cancel the call.
Answering a Call
Press the key or any number key to
answer an incoming call. Pressing the
button will override all other tele-
phone activities. The three LEDs will
blink green when the phone rings.
OR
SEND
► For best performance, charge the console for a full charging cycle
(4 hours for BASIC, 8 hours for EX) prior to rst use.
SoundStation2W™ allows you to place a call over an
analog line or through an analog terminal adapter (ATA).
Several methods are available to initiate a call.
Answering a Second Call
If you are on a call when another call
is received, you will hear a tone if your
phone system is setup to support Call
Waiting.
► Press the Conference button
to answer the incoming call.
This rst call will be automati-
cally placed on hold.
► Switch back and forth between
calls using the conference button
.
Placing a Call

SoundStation2W™ User Guide - 14
Ending a Call
To end a call, press the key.
Call Hold
When a call is on hold, you cannot hear
your remote party, and they cannot hear
you.
► To place a call on hold, press the
HOLD soft key. The LEDs on the
top of your SoundStation2W™
will blink red.
► To resume a call, press the RE-
SUME soft key.
Call Mute
When a call is muted, you can hear the
remote party, but they cannot hear you.
► To mute a call, press the mute
button . The LEDs on the
top of your SoundStation2W™
will glow red when your call is
muted.
► To release mute, press the mute
button again.
Call Timer
Call progress on an active call is moni-
tored through a local call timer. This is
visible within the active call window on
the display.

SoundStation2W™ User Guide - 18
Language
SoundStation2W™ allows you to select
your preferred language for the phone to
use when displaying information.
To change the language setting:
1. Press the Menu button and choose
Settings.
2. Cycle through the options using
the Scrolling buttons and choose
Language, and then press the Select
button.
3. Cycle through the available languag -
es by pressing the Scrolling buttons
or the <— and —> soft keys.
4. Press the SAVE soft key or Select
button to apply the selected language
setting or the Exit button to cancel
this change.
Conferencing - using the button
If your telephone system supports multi-party call
conferencing, then you can establish multi-party calls
with your SoundStation2W™.
► Check with your System
Administrator to determine the
number of parties that can be
conferenced together.
► Your System Administrator
may need to activate multi-
party conferencing features or
provide you with instructions
specic to your telephone sys-
tem.
Adding a call
1. While on an active call, press
the Conference button
. The rst call is automatically
placed on hold.
2. Dial the number you wish to
call. You may use the Redial or
Direct Dial method.
3. Press the Conference button
or JOIN soft key to join the
second call. To drop the second
call, press the Conference but-
ton again.
OR
1. Press the HOLD soft key to place
the rst call on hold.
2. Press the Conference button
and enter the number you
wish to call. You may use the
Redial or Direct Dial method.

SoundStation2W™ User Guide - 23
Standby Mode
The phone has an automatic power save
function to extend battery operated usage.
The product will switch into Standby
within one minute of being in an idle
inactive state. The console will not go into
Standby if there is an active call, even if
there are pauses in the conversation.
If the console is registered to the base
station, and the phone goes into Standby
mode, the LCD will display a “READY”
message.
The console will switch into Standby
mode even when it is not registered to the
base station. In the case where the console
isn’t registered to the base station and goes
into Standby, the LCD will display a “NO
SIGNAL” message.
Any key press will “wake” the phone up.
All features of the phones are instantly
available by pressing the normal key
sequences. Incoming calls and paging
also functions normally while the phone
is in Standby, and will switch the phone to
active use mode.
► Standby mode saves power but is
not an “Off” function. If you want
to fully turn the unit off, unplug the
battery.
► While in Standby mode, the LCD
display will still show estimated
remaining talk time. Talk time is shown
numerically in hours to the right of the
battery icon.
► The console will switch into Stand-
by, even if it is not registerd to the base
station. For example, if you travel with
the phone to a remote location without
the base station, the console will switch
into Standby to conserve power.
► The console will automatically re-
register to its base station from Standby
mode, if it is within range and the base
station is powered.
► In some cases, the phone will not
go into Standby mode when a mobile
phone is plugged in, even if the mobile
phone is not in an active call. In these
cases the LCD message will continue to
say “Mobile Phone In”. Either turn off
the mobile phone, or unplug it from the
console to enable Standby.
► The phone will not go into Standby
while charging.

SoundStation2W™ User Guide - 24
Charging
SoundStation2W™ operates on a
rechargeable lithium ion battery. The
battery needs to be recharged peri-
odically. Use the supplied charger
to recharge the battery while it is
installed in the console. In similar
fashion to a laptop PC or a mobile
phone, the SoundStation2W™ can
be used or continue operation while
being charged. The battery cannot be
recharged outside the console.
► Optimum battery performance
may be achieved only after the
battery is conditioned. The battery
will have to go through four to ve
charge and discharge cycles before
reaching optimum performance.
► Talk time is measured for natu-
ral conversation at optimum volume
levels.
2 cell battery 4 cell battery
Charge Time 4 hours hours
Talk Time 12 hours 24 hours
Standby Time 0 hours 10 hours
Typical talk time and standby time are
shown here:
Charging State
The SoundStation2W™’s display will
indicate when the battery is charging
by animating the battery icon.
Low Power
The SoundStation2W™’s display will
indicate when battery charge is low. The
low battery warning will begin when the
remaining talk time is approximately
20% or less of the full charge capacity.
The warning will be triggered when a
user goes back on-hook after completing
a call. This ensures that the low power
warning is seen by a user. In addition
to a visual message on the console LCD
which will read, “Low Battery, Please
Charge,” you will hear an audible beep-
ing alert.
Battery icon displayed on LCD.

SoundStation2W™ User Guide - 26
LCD Message Summary
The following messages are displayed on the console LCD to represent various
usage conditions.
LCD Message What it means: What you will see:
Ready Phone is in idle state and ready to make calls. Idle screen.
No Signal Signal strength is too weak to carry a call. Antenna icon will show zero bars.
Call Ended The call has been dropped. “Call Ended” with elapsed time
indicated.
Mobile Phone In A mobile phone is plugged in to the mobile phone
jack OR a mobile phone call has been initiated.
“Mobile Phone In”
Searching for
Signal
Attempting to contact the base station to establish
a connection.
“Searching for Signal”
Enter Number Enter the number you wish to dial. Digits of the number you are dialing.
Charging A charger is plugged in and battery is recharging. “Charging”
Base Paging Page button on base was pressed to locate the
console.
Base paging. Press any key to stop
beeping.
Battery Low The charge in the battery has depleted. A
recharge is required to continue reliable operation
of your SoundStation2W™.
The remaining talk time and an
audible warning tone.
Incoming Call Phone received an incoming call. “Incoming Call”

SoundStation2W™ User Guide - 27
No Signal
“No Signal” is displayed when the console loses contact
with the base. Verify the following:
Troubleshooting
► Check that the base station is
powered up.
► Make sure that the console is
not out of the allowed range
(150 feet).
► Move the console to a location
where there are fewer obstruc-
tions or walls between console
and base station.
► If the console and base station
are separated by multiple brick
walls, this will reduce the avail-
able range between the base and
console.
No Dial Tone
The base station must be plugged into an analog tele-
phone jack. If the dial tone is not heard, verify the
following:
► Check that the base is powered
on.
► Check that the console is opera-
tional.
► Check that the base is con-
nected to an analog telephone
(POTS) line.
Does Not Ring
► Check that the ringer is not
turned off. See “Ringer Type
Selection”, page 15.
► Try increasing the ringer vol-
ume.
Flickering LCD
If your screen appears to icker,
it may be because you are using
a certain type of orescent light-
ing in your building. Move the
SoundStation2W™ away from the
lights.
Keypad Input Doesn’t Register
This could happen if you enter infor-
mation too quickly. Press the alphanu-
meric buttons more slowly.
Muffled or “in a well” Reception
This is caused by highly reverberant rooms and people
speaking too far from the microphone.
► Speak closer to the console so
that the microphones pick up
your speech more accurately.
► Add more sound absorbency to
the room.