Polycom VSX 5000 User manual

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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Instructional Documents
Video Conference >> PolyCom >> VSX 5000
This Document Contains:
A Device Description
An Installation Guide
Instructions for Use
Best Practices
Troubleshooting Information
Contact Information for More Help
Extension Computing
Technology Unit
Document Id: M302
Document Version: 2.3
Document Created: April 2006

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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Table of Contents
Objectives of This Document 3
Goals 3
How to read this document 3
Device description 4
Installation Guide 5
Locate all the parts 5
Begin connecting the cables 6
Follow these steps in connecting the cables 7
Instructions For Use 8
Turning the device on 8
Using the remote control 9
Making your first call 10
Using the directory to make a call 11
Ending a call 12
Controlling the camera 13
Controlling the volume and mute 14
Testing the audio 15
Best Practices 18
Purpose of this section 18
Positioning the system 18
Video conference etiquette 19
Troubleshooting Guides 20
The remote control is not working 20
There is no video on the television 20
There is no audio on the television 21
The PolyCom VSX 5000 will not make a call 21
Where to find the PolyCom VSX 5000’s IP number 22
Support Contact Information 23
Who to call 23
Contact Information 23

Page 3 of 23
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Objectives of This Document
Goals:
Using this document, a user should be able to accomplish the following:
•Setup a PolyCom VSX 5000 video conference device
•Properly initiate and complete a video conference using a PolyCom
VSX 5000 video conference device
•Troubleshoot basic problems with the PolyCom VSX 5000 video
conference device
•Contact the appropriate persons for help solving serious problems
with the PolyCom VSX 5000 video conference device
How to read this document:
This document is broken into several parts. Each part is labeled and can
be found by its title or its page number on the table of contents. This
document can either be read straight through as a teaching tool or as
needed as a reference tool.
Icons are used through this document to highlight important concepts or
to warn the reader about a potentially problematic situation. The
following icons are used:
Tips provide additional information that may not be obvious from
reading a product manual.
Warnings are there in case there is a risk of making a mistake that
would harm a product.
References provide links to additional information, either in books or
on the Internet, about a product.

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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Device description:
PolyCom systems are designed to do one thing: make it easier to
communicate with people face to face. Because long distances often
make this infeasible, videoconferencing is becoming quite popular. When
you use the PolyCom VSX 5000 you can interact with people, in real time,
through a video connection. They can see and hear you just as you can
see and hear them.
This document explains how to setup your PolyCom VSX 5000 and how to
use it. This document also includes help troubleshooting common
problems with installation and use. Finally, this document provides
contact information for people and groups that can help you setup and
use your PolyCom VSX 5000.

Page 5 of 23
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Installation Guide
This section will explain how to perform a normal installation of a
PolyCom VSX 5000 video conference device. This installation requires
that you have a television with an S-Video input and access to the
Internet.
Locate all the parts:
If you are missing a part listed stop and do not continue. Contact the
person who shipped you the device and confirm you have all the parts
you need to safely complete the installation. Missing or substandard
parts increase the likelihood that the unit will become damaged during
use.
VSX 5000 Base Unit
This is the camera for the video
conferencing system. It is placed on
top of the television screen.
Microphone Used to increase the quality of voice
transmission.
Remote Control This is the only way to control the
video conference device.
Power Cable
The cable is blue tipped and
connects the base unit to the
subwoofer.
Audio Cables
This cable is red and white tipped
and connects to the television’s
audio inputs.
LAN Cable
This cable is probably orange tipped
and connects the video conference
device to the Internet.
S-Video Cable
This cable is yellow tipped and
connects the video conference device
to the television.
Microphone Cable
This cable is brown tipped and
connects the microphone to the
video conference device.

Page 6 of 23
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Miscellaneous
hardware
Contains cable ties, batteries, and
other small items used for mounting
the video conference device either
on a rack or on the television.
Documentation The manuals come on CDs and in
printed form.
Begin connecting the cables:
The following image labels only the connections you will need for a
normal installation.

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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Follow these steps in connecting the cables:
It will probably be easiest to set the base unit (the camera) on a flat
table while connecting the cables. Once you are finished, place the base
unit on top of the television set. Placing the base unit on top of the
television set while connecting cables may be awkward and the base
unit may be knocked to the ground.
Plug the LAN cable into the orange LAN port on the
base unit. Then plug the other end of the LAN cable
into the Internet jack in your wall.
Plug the audio cable into the bottom red and white
jacks on the base unit. Then plug the other end of
the audio cable into the red and white audio in jacks
on the television.
Plug the S-Video cable into the bottom yellow S-
Video jack on the base unit. Then plug the other end
of the S-Video cable into the yellow S-Video in jack
on the television.
Plug the microphone cable into the brown
microphone jack on the base unit. Then plug the
other end into the microphone. After plugging a first
microphone into the base unit, a second microphone
can be plugged into the available jack on the first
microphone. See page 18 for layout options.
Plug the power cable into the blue power connector
on the base unit. Then plug the other end into the
power outlet in the wall. Also ensure the television
is plugged into a power outlet on the wall.
Batteries should already be in the remote control. If
not, place three AAA batteries in the remote control.
At this point the PolyCom VSX 5000 is connected and ready for its first
use. The next section of this document will explain how to turn the
device on and make a call.

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© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Instructions for Use
Turning the device on:
Begin by turning the television on.
The PolyCom VSX 5000 has a power switch on the back of
the device on the right hand side of the back panel.
The video conference device can take as long as 16 seconds
to start. Once it does you should see a short movie on the
television screen with dancing triangles (the logo for the
company PolyCom).
Once you see the main dialing page you are ready to use
your PolyCom VSX 5000 system to video conference.
Many television sets have multiple inputs. You may have to change the
channel on the television in order to use the PolyCom video conference
device. Your television’s remote probably has a button called “Line” or
“Input.” Try changing inputs if you are having problems getting a
picture. See page 20 for details.

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© Copyright 2006, Oregon State University Extension Service
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Using the remote control:
There are many buttons on the PolyCom VSX 5000 remote control.
However, most applications only require a few of the buttons. The most
commonly used are highlighted here:
You must have the remote control in order to use the PolyCom VSX 5000
video conference device. It runs on three AAA batteries. The rest of this
document will explain how to use the PolyCom VSX 5000 video
conference device. You will need the remote control.

Page 10 of 23
© Copyright 2006, Oregon State University Extension Service
http://extension.oregonstate.edu/esoc/ectu/
Making your first call:
You should be looking at the main dialing screen. It
may have an IP number already entered. If so,
delete it using the red left arrow near the top of
the remote control.
Type an IP number to call using the numbers on the
remote control. There is a dot button on the remote
control above the number 3 for entering dots in the
IP number.
Press the green Call button at the top of the
remote control to initiate the call. You will hear a
ringing sound and see yourself on the screen while
the call connects. You will also see the name of the
PolyCom video conferencing device you are calling
along the top of the screen. Once the call connects
you will see the person you are calling.
The video conference device you are calling must be turned on before
you can call it. If you have trouble connecting ensure the device you
are calling is on by using the telephone to call someone at that location.
Make sure you obtain the IP numbers for everyone you will be calling
during a video conference. If you do not have these numbers you will
not be able to make a call.