Polycom RMX 1000 User manual

RMX 1000 V1.1 Getting
Started Guide
General Safety Precautions
Follow these rules to ensure general safety:
•Keep the area around the Polycom RMX 1000 unit clean and free of
clutter and well ventilated.
•Decide on a suitable location for the equipment rack that will hold
the RMX 1000, ensuring that it is near a grounded power outlet.
•Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on
them. Always make sure the rack is stable before extending a com-
ponent from the rack.
•In a single rack installation, attach stabilizers to the rack. In multi-
ple rack installations, the racks should be coupled together.
•Use a regulating uninterruptable power supply (UPS) to protect the
RMX 1000 from power surges and voltage spikes, and to keep it
operating in case of a power failure.
•Allow the power supply units to cool before touching them.
•Always keep the rack’s trays and board’s closed when not servicing,
to maintain proper cooling.
1

Hardware Specification
Parameter Description
Form Factor 3U 19” rack mount
Height 5.20” (132 mm)
Width 16.93” (430 mm)
Depth 19.92” (506 mm)
Gross Weight 48.4 lbs (22 kg)
Power Supply Thermal controlled 650W ATX AC power supply
w/PFC
AC Voltage 100 - 240 VAC, 50-60 Hz, 5-9 Amps
Unpacking and Installing the RMX 1000
1Put the RMX 1000 product on a stable surface at the installation site.
2Carefully take the RMX 1000 device out of the package. You can
install the device in the rack or position it on an even surface.
–Mount the RMX 1000 in the rack: Install the brackets supplied
by the rack manufacturer on each side of the rack on which the
RMX 1000 is placed. Secure the system by fastening four
screws to the rack on the front panel.
–Put the RMX 1000 on a safe, even, and clean surface.
3Connect cables on the back panel of the RMX 1000:
–Power Cable: Firmly insert the plug into the power socket to
prevent poor contact.
–LAN Cable: Connect to the LAN1 port of the RMX 1000.
2

Configuration Preparations
Obtaining Network Information
Before the first time configuration, obtain the following information
from the network administrator. This helps you to configure the RMX
1000 in your local network:
•The IP address, subnet mask, and default gateway IP address of the
RMX 1000 LAN port
•(Optional) Gatekeeper address, and the H.323 prefix and E.164
number to be assigned to the RMX 1000
Obtaining Product Activation Key
Before using the RMX 1000, you need to register and activate the device.
Follow the procedure below to obtain the product activation key. When
you power on and log in to the RMX 1000 for the first time, the system
displays the Product Activation dialog box, requesting you to enter a
Product Activation Key.
1Enter http://portal.polycom.com in the address bar of the browser
to access the login page of the Polycom resource center.
2In the login box, enter your Email address and password, and then
click Sign In. If you are a new user, click the Register for an Ac-
count link for registration.
3Click Service & Support in the upper navigation bar on the inter-
face. On the Service & Support page, click Product Activation in the
left navigation bar.
3

4Enter the Activate Your Product page. Enter the License Number
and Serial Number of the product in the Single License Number pane,
and then click the Generate button. You can find the license num-
ber and serial number of the product from the document provided
with the RMX 1000. Record the activation key displayed in the Key
Code field.
4

First Time Configuration
Connecting PC to RMX 1000
1Connect your PC to the LAN1 port (the LAN1 port is enabled by
default) of the RMX 1000 with a cross-over network cable, or con-
nect your PC and RMX 1000 to the same switch in the LAN. Turn
on the power switch at the RMX 1000.
2Configure the IP address for your PC, which is in the same network
segment as the IP address of the RMX 1000.
The default IP address of the RMX 1000 before delivery is:
–IP address of the LAN1 port - 192.168.1.254
–Subnet mask - 255.255.255.0
–Default gateway IP address - 192.168.1.1
You can also view the current address information of the product
using the RMX 1000 Discover tool provided with the device.
a. Run the RMX 1000Discover.exe file in the CD provided with
the product.
b. Click the Discover button to display the current address
information of the device.
5

Logging in to Web UI
1Run the Web browser on the PC. Enter http://<RMX 1000 IP ad-
dress> in the address bar, and then press Enter.
2(Optional) Select a language for the Web interface from the
drop-down menu. If the browser or OS of your PC does not sup-
port the selected language, the content is displayed in English.
3On the Welcome interface, enter the default User Name (POLYCOM)
and Password (POLYCOM). Click the Login button to enter the
Web configuration interface.
6

4The Product Activation dialog box is displayed. Fill in the activation
key obtained in Obtaining Product Activation Key in the Activation
Key box, and then click the Save button. Click the Close button.
If you do not have an Activation Key, click the “Polycom Resource
Center” button to access the Service & Support page of the Polycom
website. For more information, see Obtaining Product Activation
Key.
7

Modifying the Default IP Address
After accessing the RMX 1000 Web configuration interface, you can
modify the default IP address for the device based on the settings of
your local network.
1Click the IP Setting configuration item in the RMX Management
pane.
2In the IP Setting configuration pane, right-click, and select LAN1 ->
Properties.
3In the LAN1 Settings dialog box, set the IP address obtained from
the network administrator, and configure the device for use on
your local network.
8

Parameter Description
Use LAN1 Enables/disables the network port
DHCP
If the user network is configured with a Dynamic
Host Configuration Protocol (DHCP) server,
select this option to automatically obtain the IP
address.
Deselect this option to use a static IP address,
in which case you need to configure the next
three options.
IPAddress Set the IP address for this network port
Subnet Mask Set the subnet mask for this network port
Gateway
Set the gateway address for this network port. If
the Set as Default option is selected, the de-
vice packet will be forwarded through this
gateway by default when there is no matched
static route. In this case, a default route is dis-
played in the list of the Advanced Setting ->
Router page.
NAT
The Network Address Translation (NAT) func-
tion enables you to translate a private network
IP address into a public network IP address
before transmission. To enable NAT, select this
box and then type the public network IP address
to be displayed to the outside.
Obtain DNS server
address automatically
Used in combination with the DHCP option.
When the DHCP check box is selected, this
option allows you to obtain the DNS server ad-
dress automatically from a DHCP server in the
network.
Preferred/Alternate
DNS Server
If you did not select the option for automatic
DNS address discovery, you must enter the
preferred/alternate DNS server addresses here
for the device to resolve domain names.
LAN Speed Sets the speed/duplex modes for LAN ports.
9

Parameter Description
Supported speed/duplex modes include
10/100M, Full Duplex or Half Duplex, and the
1000M Network mode. You can also select
Auto to use Auto-Negotiation with the switch
port.
Note: Contact the network administrator before
setting LAN Speed, to ensure that the switch
configuration is matched with the MCU port.
Advanced Setting (Optional)
If necessary, you can configure other network parameters according to
the following procedure:
1Click the Advanced Setting configuration item in the RMX Man-
agement pane.
2In the Advanced Setting configuration pane, double-click the list
item or right-click and then select Properties.
3Based on the network requirement, set the routing information in
the following dialog box.
10

Parameter Description
Router IPAddress Set the IP address for the sending router of packet
transmission.
Remote IPAddress Set the target network address for packet transmis-
sion
Subnet Mask Set the subnet mask for the target network
4Click the Gatekeeper tab and set the required gatekeeper informa-
tion.
11

Parameter Description
Register to Gate-
keeper
Set whether or not to register with the gatekeeper.
You must check this option to set the following
parameters.
Primary (Alternate)
Gatekeeper Indicates whether or not the device is registered with the primary (or alternate) gatekeeper.
Gatekeeper IP ad-
dress Set the IP address for the primary (or alternate) gatekeeper.
Gatekeeper Port The port number for the primary (or alternate)
gatekeeper.
System Prefix/E164. Set the E.164 number for the system.
System H.323 Alias Set the H.323 alias for the system.
5Click the OK button to complete the configuration.
The system is now ready for use, for additional configuration please
refer to the RMX 1000 User Guide.
12

RMX 1000 V1.1 Release Notes
RMX 1000 Policies and Limitations
Subject Description
Cascading with
MGC The Conference rate of RMX 1000 conference should be equal or larger than the conference rate of the MGC.
Personal Con-
ference Man-
agement
PCM is not supported in HD VSW profile and in H.264
720p Profile.
In order to dial to those conferences user must dial in
one of the following options:
Lobby access (ConferenceAccess by ID)
IP ## NID ##password
[Prefix][NID]##password
H.264 Content
When choosing a profile with H.264 content. If an end-
point supporting H.264 is sending the content, all the
other endpoints in the calls that support H.264 content
will receive the content correctly. Endpoints that do not
support H.264 content will not receive content. In order
for a non-supported H.264 Content to receive the con-
tent, the endpoint that sends the content must stop send-
ing the content and restart it again. After that all the end-
points will receive the content in the Highest common
content resolution.
Email Notifica-
tion SMTP is supported for Email notification.
720P conference 720p is supported for a conference with a rate of 1M and
above.
4CIF conference 4CIF is supported for a conference with a rate of 384
and above.
13

Subject Description
AES conference
1, It is not possible to access an AES conference via the
lobby. In order to dial to this conference it will be required
to dial directly to the target conference.
2, AES Profile cannot be set as default (As it’s is not
possible to access an AES conference from the lobby
and default profile is used when creating an Ad Hoc
conference via the lobby)
Integration with
RMX 2000
H.239 cascade is supported with the RMX 2000. How-
ever, the conference cannot be defined with AES En-
cryption.
Integration with
SE 200
In order to work properly with the SE 200, RMX 1000
should first be manually added to SE 200 device list.
After that the RMX 1000 can register to the SE 200.
14

Pending issues
JIRA# Subject Description
MCS-468 CDR name
If you set the conference name with Chi-
nese/Japanese/Korean, when you
download the CDR file to windows system,
the file name may be corrupted.
MCS-458
Integration with
SONY
Sony PCS-G70 and G50 can not transmit
or receive H.239 content when connecting
to RMX 1000.
MCS-444 Integration with
LifeSize RMX does not recognize DTMF tones from the LifeSize room system.
MCS-439 Integration with
VSX8000 RMX does not support 2SIF with the VSX8000.
MCS-411 Integration with
Aethra VegaStar
Gold Aethra VegaStar Gold is not supported.
MCS-408 Integration with
TA 880 and
6000E
Tandberg 880 and 6000 E are not sup-
ported.
MCS-402 Integration with
TA Edge95 MXP
1920k Videoswitched HD conference/HDX
may receive ghosting and tiling video when
Tandberg Edge95 MXP sends content.
15