Polycom SoundPoint IP 650 User manual

NAVIGATION KEYS
From the Home screen, press left
arrow to quickly access received
calls, right for placed calls, down for
missed calls & up for speed dial.
HOLD KEY
Hold your call.
VOLUME KEYS
Adjusts volume.
DIRECTORIES KEY
Access Contact Directory to
nd a contact and select dial
to place the call.
REDIAL KEY
Redial previously used
number.
Polycom Soundpoint IP 550 Phone Reference Guide
SmartCOMM™Hosted IP Complete
SOFT KEYS
4 programmable
soft keys.
CONFERENCE KEY
Call rst party & press
Conference to place the new
call idle. Next, call the second
party. Press Conference to
join all parties.
SPEAKER KEY
Press to answer or
place call over speaker.
HEADSET KEY
Activates hands
free for making
and receiving calls
without lifting the
handset.
DO NOT DISTURB
Enable to send calls
to voicemail or call
forwarding. Calls
received will be listed
under missed calls.
MESSAGES KEY
If you have a voicemail
the indicator light
will ash red. Press
Messages to listen; enter
password, proceed with
instructions.
LINES
4 lines. MENU KEY
Houses options such as
call directories, missed
calls, & preferences.
MUTE KEY
Places a call on mute so
caller cannot hear you.
Directories
Conference
Transfer
TRANSFER KEY
During the call pressTransfer,
select Blind with your soft
keys, enter number you
which to transfer to, & hang
up.
Redial
Menu
Messages
Do Not Disturb
APPLICATIONS KEY
Connects to enabled web
based applications if
available.
Applications

Basic Phone Features
Make a Call
1. Dial the call.
2. Lift the handset or press the Speakerphone or Headset keys.
Answering a Call
For hands free operation, press the Speaker phone key or
Line Appearance key for the incoming call.
Redial
Press the Redial key to call a recently dialed number. Select a
number using your Navigation Keys (see Navigation Keys).
Ending Calls
To end a call replace the handset.
Polycom Soundpoint IP 550/650/670 Phone Reference Guide
SmartCOMM™Hosted IP Complete
Symbol Key Description Symbol Key Description
DIRECTORIES KEY – Access Contact
Directory to nd a contact and select
dial to place the call.
DO NOT DISTURB KEY – Enable
to send calls to voicemail or call
forwarding. Calls received will be
listed under missed calls.
APPLICATIONS KEY- Connects to
enabled web based applications if
available.
MUTE KEY – Mutes the call so
that your caller cannot hear you.
CONFERENCE KEY – Call rst party
& press Conference to place the new
call idle. Next, call the second party.
Press Conference to join all parties.
VOLUME KEYS – Adjusts the
volume for the handset, headset,
ringer, and hands free speaker.
TRANSFER KEY – During the call
pressTransfer, select Blind with your
soft keys, enter number you which to
transfer to, & hang up.
SOFT KEYS – Each button can be
assigned a different function that
can be programmed by a user or
a business group administrator.
REDIAL KEY– Redial previously
dialed number.
HEADSET KEY – Activates hands
free for making and receiving
calls without lifting the handset.
HOLD KEY – Places caller on hold; to
retrieve call press Hold again.
SPEAKERPHONE KEY – Activates
hands free for making and
receiving calls without lifting the
handset.
MENU KEY – Houses options such
as call directories, missed calls, and
preferences.
NAVIGATION KEYS –These
buttons let you scroll through
menu selections. From the Home
screen, press left arrow to quickly
access received calls, right for
placed calls, down for missed
calls & up for speed dial.
MESSAGES KEY - Press to retrieve
voicemails.
LINES– Soundpoint IP 550 has 4
lines. Soundpoint IP 650 & 670
have 6 lines.
-+
Hold
Directories
Conference
Transfer
Redial
Do Not Disturb
Menu
Messages
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or
Applications

Call Hold
1. To put a call on hold, press the Hold Key.
2. To retrieve the call, press the Hold Key again
Call Transfer
Consultive Transfer:
1. During the call press Transfer & enter the number to
which to transfer the call.
2. As soon as you hear the ring back, press the Transfer
key again to complete the transfer.
Blind Transfer:
1. During the call press Transfer
2. Select Blind with your soft keys
3. Enter number you which to transfer to, & hang up.
Conference Call
1. Call the rst party then press Confrnc soft key to
place the new call.
2. Call the second party. When the second party
answers, press the More soft key and the Confrnc
soft key to join all parties.
3. Repeat the same steps to join a third party.
Do Not Disturb
• Enable Do Not Disturb to automatically send calls to
voicemail or call forwarding.
1. Press the Menu key, select Features.
2. Press Select to enable Do Not Disturb.
3. Select Menu key to return to idle screen.
Voicemail
• If you have a voicemail waiting the Messages
Indicator Light will ash.
• Press the Messages key
• Prompted to enter password an proceed with
instructions.
Call Forwarding
• Call Forwarding guarantees important calls will
always follow you and nd you.
1. Press the Forward key
2. Use the Arrow Keys to choose between always, no
answers, and busy and press select.
3. Enter the phone number and press the Enable soft
key to conrm call forwarding.
You may also enable and disable call forwarding using
CommPortal.
***Commportal ALWAYS overrides call forwarding
settings.***
CommPortal - A powerful and easy to use Web
interface that gives users access to their phone settings.
Logging In:
1. Go to http://www.grid4.com/commportal
2. Enter your phone number
3. Enter your Password. (Same as your voicemail
password)
Dashboard Page:
The dashboard displays new messages, recent received
and missed calls, contacts, and settings you have applied
to your phone.
Messages & Calls
• The Messages tab displays new and saved
messages.
• Play, delete, or mark them as heard/unheard
• Missed Calls, Dialed Calls, and Received Calls show
you all your recent called activity
Call Manager
• The Summary tab of Call Manager provides a
description of what will happen to your incoming
calls.
• The other tabs allow you to change the settings of
your call coverage, including Call Forwarding, Do Not
Disturb, and FindMe/Follow Me.
Change Password
1. Go to Settings page
2. Enter your new password in Password box
3. Re-enter your new password in the Conrm
Password box
4. Click Change Password
Polycom Soundpoint IP Phone Reference Guide
SmartCOMM™Hosted IP Complete
Call Handling
Grid4 Communications •888.474.3444 •grid4.com