Polycom SoundPoint IP 650 User manual

AT&T Voice DNA®
Quick Reference Guide for the
Polycom®SoundPoint®IP 650 and 670 Phones
This guide contains the key information you need to get started
using your Polycom®SoundPoint®IP 650 or IP 670 phone with
the AT&T Voice DNA®service. It explains how to access features
using the buttons, line keys, and soft keys on your Internet
Protocol (IP) phone.
AT&T Voice DNA is a Voice over IP system that transports calls
over the AT&T IP network rather than over the traditional public
switched telephone network. AT&T Voice DNA can be used
exactly like a traditional phone system.
The Polycom SoundPoint IP 650 has a backlit greyscale display.
The Polycom SoundPoint IP 670 has a color LED display.
For more detailed information about using these phones, see
the Polycom SoundPoint IP 650 or SoundPoint IP 670 User Guide,
available from Polycom at
http://support.polycom.com/PolycomService/support/us/suppo
rt/voice/index.html. Not all the Polycom SoundPoint IP 650 or
Polycom SoundPoint IP 670 features are available with the AT&T
Voice DNA solution.
Your AT&T Voice DNA Administrator can provide the following important information:
Your phone number (for external calls)
Your location dialing prefix plus 4-digit
extension number (for internal calls)
Your voicemail access number
Your AT&T Voice DNA Administrator Name:
Phone number:
Email address:
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 2
Selecting a Feature or Option
The Polycom® SoundPoint® IP 650 and Polycom IP 670 phones can have up to six unique phone
numbers. The number of unique phone numbers and speed dial keys can be increased by
adding up to three expansion modules. The IP 650 takes the SoundPoint IP backlit greyscale
expansion module, and the IP 670 takes the SoundPoint IP color LCD expansion module.
Phone alone Supports up to 6 unique phone numbers and/or
up to 5 speed dial keys
Phone + 1
expansion
module
Supports up to 20 unique phone numbers and/or
up to 19 speed dial keys
Phone + 2
expansion
modules
Supports up to 24 unique phone numbers and/or
up to 33 speed dial keys
Phone + 3
expansion
modules
Supports up to 24 unique phone numbers and/or
up to 47 speed dial keys
Both phones have a standard phone keypad and a few additional buttons (for example,
Messages, Hold, and Redial). The phones also have soft keys, located below the display
window. Soft keys work like other phone buttons or keys, but the function of each soft key can
change. A label appears in the display window, defining each soft key's function at a given time.
In this guide, we refer to soft keys by the label that appears in the display window describing
the function of the soft key at a particular time.
Your organization determines which AT&T Voice DNA features you can use and can also impose
dialing restrictions. If you have questions about the features available to you or about any
dialing restrictions that may apply to you, check with your AT&T Voice DNA Administrator.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 3
Figure Feature
1 Message light
2 Display controls
Arrows (Scroll)
Checkmark (Select)
X (Delete)
3 Feature keys
4 Mute button
5 Headset button
6 Speakerphone button
7 Microphone
8 Volume
9 Keypad
10 Hold button
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 4
Figure Feature
11 Speaker
12 Soft keys
13 Display
14 Line keys/Speed dial buttons
15 Line display
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 5
Dialing Basics
With AT&T Voice DNA, you don't need to use an out of network prefix (such as 9) when making
calls.
Dialing Feature Procedure
Make a call by
pre-dialing 1. Enter the number you want to call.
2. Do one of the following:
•Pick up the handset.
•Press the Speakerphone or Headset button.
•Press the Dial soft key.
•Press a Line key.
Make a call 1. Do one of the following:
•Pick up the handset and enter the number you want to
call.
•Press a Line key and enter the number you want to call.
•Press the New Call soft key and enter the number you
want to call.
•Press the Speakerphone or Headset button and enter
the number you want to call.
Make an internal call •Enter the extension dialing prefix and the extension number.
Make a local call •Enter a 10-digit number, a 7-digit number within your own
area code, or a special number (such as 411 or 911).
Make a long distance call •Enter a 10-digit number. (You can enter 1and the 10-digit
phone number, but 1isn't required.)
Make an international call •Enter 011 (the international code) + country code + phone
number.
For more information, see the AT&T International Long Distance
Dialing Guide at www.att.com/gen/general?pid=1881.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 6
Dialing Feature Procedure
Return an earlier incoming
call 1. Press the Left Arrow key.
A list of received calls appears in the display window with
the most recent call listed first.
2. Scroll to the number you want to call, and then press the
Dial soft key.
Redial the last number
called
•Press the Redial button.
Redial a number called
earlier 1. Press the Right Arrow key.
The Placed Calls list appears in the display window.
2. Scroll to select the number you want, and then press the
Dial soft key.
Hold a call and resume a
call •To put a call on hold, press the Hold soft key.
•To resume the call, press the Resume soft key.
End a call •Press the End Call soft key.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 7
Special Features
The following sections detail special features of AT&T Voice DNA that can save you time.
With some features, you press buttons or soft keys. With some others, you enter special
feature codes (for example, *82) from your phone's keypad. In some cases, you can access
features in multiple ways. For more information about feature codes, see the Feature Codes
Quick Reference Guide.
AT&T Voice DNA Feature Procedure
Auto Call Back Busy
If you call a phone number that's busy, Auto
Call Back Busy checks the busy number for the
next 30 minutes. When the phone number
becomes free, Auto Call Back Busy rings you
and then connects the call. If you change your
mind, you can cancel Auto Call Back Busy at
any time. Note that you can have multiple
Auto Call Back Busy sessions running at the
same time.
Note: If you place a call to a number that has
voicemail, you'll be sent to voicemail and Auto
Call Back Busy won't check the number.
Turn on Auto Call Back Busy:
1. Make your call. When a number is busy, a voice
prompt offers Auto Call Back Busy.
2. Follow the voice instructions. The voice prompt
then confirms that Auto Call Back Busy is turned
on.
3. Hang up.
4. When the number you called becomes free, your
phone rings. Answer the call to connect to the
number you originally called.
Cancel all Auto Call back Busy sessions:
•Enter *86 and then press the Dial soft key.
Call Waiting
If you see a new caller's ID in your phone's
display window while you are on a call, Call
Waiting is turned on, and you have an
incoming call.
If you don't answer the new call, it will be
routed to your voicemail (if available) or to
your chosen "when I don't answer" call
treatment.
If you don't want to be notified when callers
are waiting, you can turn Call Waiting off for
the current call.
Turn Call Waiting off for the current call:
1. Enter *70 and the number you want to call.
2. Press the Dial soft key.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 8
AT&T Voice DNA Feature Procedure
Account codes
An account code enables your AT&T Voice
DNA®service to track call data by account or
category for outbound calls made from your
organization. You may be assigned one of the
following types of account codes:
Mandatory—For all calls except 911, you're
always prompted and must enter an account
code when calling outside your organization.
Optional—You can enter a feature access
code followed by the account code when
calling outside your organization.
Call using a mandatory account code:
1. Enter the phone number you want to call.
2. When prompted, enter the account code.
Call using an optional account code:
1. Enter *50.
2. When prompted, enter the account code.
3. Enter the phone number you want to call.
Block and unblock Caller ID
When Caller ID is turned on, your number and
name appear on the phones you call. If
permitted by your organization, you can block
your Caller ID for a single call outside your
organization. Or your Administrator can block
your line's Caller ID for all calls.
Note: Your AT&T Voice DNA Administrator
determines the organization's practice for
Caller ID and Caller ID blocking.
Temporarily block Caller ID:
1. Enter *67 and the number you want to call.
2. Press the Dial soft key.
Temporarily unblock Caller ID:
1. Enter *82 and the number you want to call.
2. Press the Dial soft key.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 9
AT&T Voice DNA Feature Procedure
Call transfer
You can transfer a call to any extension within
your organization or to any 10-digit phone
number. Call Transfer has two forms:
Blind transfer—Transfers your call to the new
caller directly and drops you from the call.
Consultative transfer—Enables you to speak
with the person you're transferring the call to
before you transfer the call. If there's no
answer or the person doesn't want to take the
call, you can cancel the transfer and talk with
the caller.
Make a blind transfer:
1. During a call, press the Transfer button or Trnsfer
soft key.
2. Press the Blind soft key and enter the phone
number to which the call will be transferred.
3. Press the Dial soft key.
The call is transferred and you're dropped from the
call.
Make a consultative transfer:
1. During a call, press the Transfer button or Trnsfer
soft key.
2. Enter the phone number to which the call will be
transferred.
3. Press the Dial soft key.
4. Wait for the person to answer, and then speak.
5. If the person agrees to accept the call, press
Transfer again. The call is then transferred from
your phone.
If the person isn't available or doesn't want to
accept the transferred call, press the Cancel soft
key to resume the original call.
Conference calls
You can conduct a conference call with 3
participants from your phone.
Note: If you have a Premium feature package,
you can conduct a call with up to 15
participants from the AT&T Voice DNA User
Dashboard. For more information, see the
“Place a Conference Call from the User
Dashboard” help topic online.
Make a 3-way conference call by phone:
1. Call the first person.
2. After the first person answers, press the Confrnc
soft key. The call is placed on hold.
3. Call the second person.
4. When the second person answers, do one of the
following:
•If the person wants to join the call, press the
Confrnc soft key to establish the conference.
•If the person doesn’t want to join the call, press
the Cancel soft key to return to the first caller.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 10
AT&T Voice DNA Feature Procedure
Do Not Disturb
When you don't want to be bothered, you can
turn on the Do Not Disturb feature.
Private lines—If you have voicemail, all
incoming calls are immediately routed to your
voicemail. If you don't have voicemail, calls
are routed to your "when I'm busy" call
treatment.
Shared lines—Your phone won't ring but the
line blinks and you or someone else can
answer the call.
Turn on Do Not Disturb:
•Press the Do Not Disturb button.
"Do Not Disturb" appears in the display window
for all your phone lines.
Turn off Do Not Disturb:
•Press the Do Not Disturb button.
"Do Not Disturb" disappears from the display
window.
Intercom Over Speakerphone
You can initiate an Intercom Over
Speakerphone call to other AT&T Voice DNA
users in your organization.
The phone of the person you're calling
automatically answers the call in
speakerphone mode. You can then have a
conversation.
Make an Intercom Over Speakerphone call:
1. Enter *96.
2. Enter an extension number.
3. Press the Dial soft key.
4. Wait to hear a beep, and then speak.
Reject a call
If you don't want to answer a call while it's
ringing, you can reject the call. If you have
voicemail, the call is then routed to your
voicemail. If you don't have voicemail, the call
is routed to your chosen "when I don't
answer" call treatment.
Reject a call:
•While your phone is ringing, press the Reject or
Silence soft key.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 11
AT&T Voice DNA Feature Procedure
Multiple line appearances and line keys
A phone number assigned to a line key on an
IP phone is called a line appearance. The line
keys on your phone can have repeated
numbers, different numbers that belong to
you, or numbers that belong to others. When
a call comes to a number, all phones with that
number as a line appearance ring at the same
time. When the call is answered, how it's
handled depends on the line's call presence.
Shared call presence—When a call is
answered and put on hold, any other phone
with that line appearance can take the call off
hold.
Not shared call presence—When a call is
answered, it becomes exclusive to the phone
that answered it and no longer appears on the
other phones.
Move between calls on different line appearances:
1. While on a call, press the line key associated with
another line. The call on the first line is put on
hold.
2. Talk with the second caller.
3. To return to the first caller, press the line key
associated with the first call. The second call is
automatically put on hold.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 12
AT&T Voice DNA Feature Procedure
Call Forwarding
You can forward calls to other numbers. The
forward-to number can be an extension or any
10-digit phone number.
AT&T Voice DNA provides these types of Call
Forwarding:
Call Forwarding Always—All calls to your
phone are forwarded. This is also referred to
as Send All Calls.
Call Forwarding No Answer—If you don't
answer, the call is forwarded.
Call Forwarding Busy—Calls that come in
while your phone is busy are forwarded.
Another type of call forwarding, Call
Forwarding Not Reachable, applies when your
phone can't be reached by the AT&T Voice
DNA network (not simply when you don't
answer or are busy). You can set it up in
advance.
Note: Your AT&T Voice DNA Administrator
establishes your access to the Call Forwarding
features. If you have any questions about your
access to Call Forwarding features, check with
your Administrator. If you have access to the
AT&T Voice DNA User Dashboard, you can
manage advanced call forwarding through
your Dashboard. For more information, see
the “Manage Locate Me Settings” help topic
online.
Turn on Call Forwarding:
1. When your phone is idle, enter:
*72 for Call Forwarding Always.
*92 for Call Forwarding No Answer.
*62 for Call Forwarding Busy.
*94 for Call Forwarding Not Reachable.
2. Enter the phone number to which calls will be
forwarded.
3. Press the Dial soft key.
A voice prompt confirms that Call Forwarding is
turned on.
Turn off Call Forwarding:
1. When your phone is idle, enter:
*73 for Call Forwarding Always.
*93 for Call Forwarding No Answer.
*63 for Call Forwarding Busy.
*95 for Call Forwarding Not Reachable.
2. Press the Dial soft key.
A voice prompt confirms that Call Forwarding is
turned off.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 13
AT&T Voice DNA Feature Procedure
Register or reboot your phone
There will be times when you must reset your
phone so that it can retrieve crucial software
updates and configurations from the AT&T
Voice DNA service.
Register or reboot your phone:
1. Press the Menu button.
2. Scroll to locate Settings, and then press the Select
soft key.
3. Select Basic.
4. Select Restart Phone.
The Polycom logo appears in the display window
for a short time. When the logo disappears, the
phone is again operational.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.

ATAT&T Voice DNA® Quick Reference Guide
for the Polycom® SoundPoint® IP 650 and 670 Phones
Page 14
Voicemail
AT&T Voice DNA offers voicemail options for users with the Premium feature package. You can
listen to your AT&T Voice DNA®voicemail messages using your Internet Protocol (IP) phone or
any touch-tone phone (wireline or wireless). You can also have your messages sent to you as an
email attachment, or you can access them through your AT&T Voice DNA User Dashboard. If
you don’t want to take an incoming call, you can reject it and send the caller to your voicemail.
After answering a call, you can transfer the caller to another user's voicemail.
Voicemail Feature Procedure
Message waiting
A message waiting light on the phone alerts
you that you've received a voicemail message.
Retrieve your messages from voicemail:
1. Press the Messages button.
2. Select the Connect soft key and follow the voice
prompts.
Transfer a call to your voicemail
You can transfer a ringing call immediately to
your voicemail. However, if Call Forwarding
No Answer settings are enabled, the call is
first routed through your chosen "when I
don't answer" call treatment.
Transfer a call to your voicemail:
•Press the Reject or Silence soft key.
Transfer a call to another user's voicemail
You can transfer a call to another AT&T Voice
DNA user's voicemail.
Transfer a call to another user's voicemail:
1. While on a call, press the Trnsfer soft key.
2. Press the Blind soft key.
3. Enter *90 and the other user’s extension number.
4. Press the Trnsfer soft key again, and then hang up.
© 2013 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are
trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property
of their respective owners.