Polycom PENNNET 650 User manual

Horizon
Polycom 650 IP Phone User Guide

Polycom 650 IP Phone User Guide V1.0
Contents
Introduction.......................................................................................................................................5
Setting up your phone.......................................................................................................................6
What you’ll need ...........................................................................................................................6
Assembling the phone..................................................................................................................6
Assembling the Backlit Expansion Module (optional) ...............................................................6
Connecting to your router.............................................................................................................7
Connecting the Service ................................................................................................................7
Your phone’s display and buttons ....................................................................................................9
On-screen icons:.........................................................................................................................10
Your Backlit expansion module (optional)..................................................................................11
Using your phone............................................................................................................................13
Line keys.....................................................................................................................................13
Busy lamp fields..........................................................................................................................13
Making calls................................................................................................................................14
Taking calls.................................................................................................................................14
Taking multiple calls................................................................................................................14
Ignoring an incoming call.........................................................................................................14
Missed Calls ...............................................................................................................................15
Directories...................................................................................................................................15
Applications ................................................................................................................................15
Conferencing ..............................................................................................................................15
Transfer ......................................................................................................................................16
Redial..........................................................................................................................................16
Hold.............................................................................................................................................16
Messages ...................................................................................................................................16
Call Lists .....................................................................................................................................17
Do Not Disturb ............................................................................................................................17
Call Forwarding...........................................................................................................................17
Personalising Phones.....................................................................................................................19
Date and Time ............................................................................................................................19
Language....................................................................................................................................19
Headset ......................................................................................................................................20
Background.................................................................................................................................20

Polycom 650 IP Phone User Guide V1.0
Screen contrast.......................................................................................................................... 20
Backlight intensity ...................................................................................................................... 20
Ringtones................................................................................................................................... 21
Speed Dials................................................................................................................................ 21
Restarting your phone................................................................................................................ 22
Call handling features .................................................................................................................... 23
Call Pickup ................................................................................................................................. 23
Call Waiting................................................................................................................................ 23
Call Park..................................................................................................................................... 23
Guest In / Guest Out .................................................................................................................. 23
Call Recording............................................................................................................................ 23
Useful Service Codes..................................................................................................................... 24
Troubleshooting guide.................................................................................................................... 26

Polycom 650 IP Phone User Guide V1.0
Introduction
Welcome to your new, fully integrated Polycom IP phone on the Horizon service.
As an administrator, the Polycom 650 IP phone gives you everything you need to help your
organisation make better and more cost-effective use of its communications. Connected to
Horizon's single, easy-to-use web portal and feature-rich interface you'll be able to:
Have complete control over how to integrate and manage all your fixed phones
within a single, unified company-wide system.
Set up a wide range of call handling and management features, including full user
information reports, as well as service and network performance monitoring
capabilities.
Route individual numbers to an office phone or a mobile phone, or both at the
same time, with the option for both to share a single voicemail box.
Move calls seamlessly from one phone to another, without ever needing to hang
up.
Keep full numbering flexibility –Horizon lets you retain your existing numbers, if you
want, no matter where you are in the UK.
Enjoy lower call costs –with free site-to-site calls (including international calls) and
cheaper call rates. If you use Horizon together with our mobile services, you'll get very
competitive rates for calls between your fixed and mobile phones, too.
Because Horizon sits in the “cloud”, you’re also safe in the knowledge that, even if one of your sites
becomes unexpectedly unavailable, your inbound and outbound calls can be re-routed immediately
to a back-up location, to ensure disruption to your business stays at a minimum.
Ready to get started?

Polycom 650 IP Phone User Guide V1.0
Setting up your phone
What you’ll need
Before you begin installing your service, please make sure you have the following equipment:
•A Polycom 650 phone.
•A handset and cord.
•A desk stand.
•A CAT 5 Ethernet computer cable to connect the phone to your router.
•A power supply unit, including a plug lead and clip, assuming you're not using Power Over
Ethernet switches or ports.
•A sheet with your phone number, online account user details and voicemail PIN - this is an
important document, so please keep it somewhere safe, even after set-up.
•A working Ethernet LAN with Ethernet broadband router - USB routers and modems are not
compatible.
•A Power over Ethernet switch - or Ethernet switch - depending on your installation.
•If you have ordered a backlit expansion module package you should also have:
•A backlit expansion module unit
•A base stand
Assembling the phone
Now, start by putting the phone together in the following order:
•Connect the short straight end of the phone cord to the handset. Then take the longer straight
end and plug it into the back of the phone unit.
•If you have one, connect the headset to the headset jack on the back of the phone.
•Now attach the phone base unit, To attach it as a desk mount:
•Place all cords in the recessed area above the modular jacks.
•Align the two protrusions on the bracket with their corresponding holes in the phone.
•Snap them together to lock the base to the phone.
To wall mount it (mount not included as standard –order one from your system Administrator):
•Place all cords in the recessed area above the modular jacks.
•On the back of the phone, remove the key located behind the hookswitch and re-position it so
that the end tab is facing up at a 45 degree angle.
•With the mounting tab of the base unit facing up, fasten the base unit to the wall mount using
wall anchors (not included).
•Connect the DC plug on the power adapter to the DC 24V jack marked on the phone. Then
push the power brick into the plug unit and the power lead into the phone.
Assembling the Backlit Expansion Module (optional)
•Remove the rubber plug on either the phone or the expansion module.
•Line both up at the top of the groove lines on the phone. Slide down and snap into place.

Polycom 650 IP Phone User Guide V1.0
•To connect to the base stand, line up the protrusions on the stand with the holes on the back
of the module. Snap into place.
Connecting to your router
Before connecting the service, make sure your router is set up to perform NAT (Network Address
Translation) and act as a DHCP server - normally a default setting on most routers (a fixed IP
address is not supported).
Next, plug the Ethernet cable from the phone into your router. Once powered up, an IP address
should automatically be allocated to the phone through DHCP. It's also important to ensure the
following ports are not blocked by the firewall within your router or at any point through your access
provider.
80 TCP
10000 to 60000 UDP
443 TCP
ICMP
53 UDP
SIP ALG disabled
123 UDP
5060 &5062 TCP/UDP
If these ports are not opened - i.e. a network based or your company firewall is blocking
them - Horizon will not work.
Access to the Horizon platform needs unrestricted phone access to the following Internet Protocols,
based within the network. The initial remote access request from the handsets, once plugged in,
will be to resolve one of the below URLs:
Soundpoint 335
http://xsp.unlimitedhorizon.co.uk:80/dms/Polycom_335/
Soundpoint 450
http://xsp.unlimitedhorizon.co.uk:80/dms/Polycom_450d/
Soundpoint 650
http://xsp.unlimitedhorizon.co.uk:80/dms/Polycom_650d/
Soundpoint 335
http://xsp.unlimitedhorizon.co.uk:80/dms/Polycom_335/
All these URLs will resolve to one of the following IP addresses:
•Provisioning IP’s = 88.215.61.171 & 173, 88.215.61.193 & 194 -
•The Access SBC (general call traffic), ntp.business-access.co.uk (88.215.61.81 or 82)
Connecting the Service
To complete the connection process, you’ll now need to:
•Plug the computer cable into a spare port on your router or switch.
•Connect the power supply unit into the nearest socket if not using PoE. The phone will power
up and your phone number will appear on the display.

Polycom 650 IP Phone User Guide V1.0
•Pick up the handset. You should hear a dial tone. If you can’t, turn off the router and unplug the
phone; wait one minute, then turn your router back on. Once it’s synchronised and you have
internet connectivity, plug your phone back in to the power supply.
Now you’ve installed the Horizon network service, you’re ready to see what the Polycom 650 phone
can do.

Polycom 650 IP Phone User Guide V1.0
Your phone’s display and buttons
Feature
Description
1. Message Waiting Indicator Alert
For voice and text messages
2. Navigation key
-Arrow keys to scroll.
-Tick key to select a field.
-X key to delete.
3. Feature Keys
-Directories - to access call lists.
-Applications - not currently enabled.
-Conference - for multiple-person conversations.
-Transfer - to transfer call.
-Redial - to call back most recently dialled party.
-Menu - to access phone and system features.
-Messages - to access and manage voice and text
messages.
-Do Not Disturb - sends calls direct to voicemail.
-
4. Microphone Mute
Press to activate, press again to deactivate.

Polycom 650 IP Phone User Guide V1.0
5. Headset button
Allows you to place and receive calls through a headset.
6. Speakerphone button
For hands-free communication.
7. Hands-free Microphone
Picks up audio during hands-free conversation.
8. Volume Keys
Adjusts volume for the handset, headset, speaker and
ringer.
9. Keypad
10. Hold button
Holds an active call or resumes a held call.
11. Handset speaker
For ringer and hands-free audio output.
12. Soft Keys
-When idle: Guest In –for Hot-Desking.
-When enabled: Guest Out - for Hot-Desking.
-When in use: Automatically labelled, according to
the screen you’re in.
13. Display
Shows relevant data on calls, messages, soft keys, time,
date, line status and other call-specific information.
14. Line/Speed Dial key
Enables up to two line keys and four speed dials to be set
up.
15. Line Indicators
Individual multi-coloured LEDs displaying current call and
remote user status.
-Green: Call in progress.
-Fast flashing green: Shows an incoming call or a
call being held by the other party.
-Red: Line is active or in use.
-Flashing Red: Call is on hold.
-Orange: Line is unregistered (cannot be used).
-Flashing orange: The phone is not connected to
the network.
16. Hookswitch
On-screen icons:
-Registered line (solid)
-Registered shared line
-Unregistered line (outline only)
-Voice mail/Text messages
-Speed dial

Polycom 650 IP Phone User Guide V1.0
-Ringing
-Call Forward
-Do Not Disturb
-Conference
-Presence/Busy Lamp Field (BLF)
-Call in progress with HD Voice
•
Your Backlit expansion module (optional)
This gives you the option to add an extra high-resolution graphic display and 14 Line Key panel that
can be configured as a line, call appearance, speed dial, or busy lamp field. You can connect up to
three extra Expansion Modules to your Polycom 650.
Feature
Description
1. Power Contact
Not visible. Power automatically transfers from the phone to the
module when you connect to the phone. You can plug and unplug
it at any time.
2. Line/Speed Dial Keys
Activates up to 47 lines or speed dials assigned to the phone.
3. Line Indicators
Individual multi-coloured LEDs showing call/remote user status
(busy lamp field) and presence:
-Green: Call in progress.

Polycom 650 IP Phone User Guide V1.0
-Fast flashing green: Shows an incoming call or a call
being held by the other party.
-Red: Line is active or in use.
-Flashing Red: Call is on hold.
4. Graphic Display
Shows information about lines or speed dials.
5. Infrared Lens
Facilitates communications to the host phone and other modules.

Polycom 650 IP Phone User Guide V1.0
Using your phone
Line keys
Situated in the top left of your handset, the six line/Speed Dial buttons let you:
-Make a second call while the first call on hold.
-Take a second call with another in progress (if Call Waiting is on –see page XX).
-Switch between the two different calls.
-Call up to four of your most frequently used numbers.
For example, to put one call on hold, while checking availability on another number:
Press Hold Press New Line Key Press End Call and Resume to finish
Busy lamp fields
If you have more than one line on your phone –or a Backlit Expansion Module to go with your
Polycom 650–Busy Lamp Fields let you see if colleagues’ lines are free to take calls – in this
example Cherry and Charlie
You can have up to 13 Busy Lamp files on the Polycom 650 spread over both the phone and base
unit.
Charlie's line is busy
By setting up Speed Dials for your Busy Lamp fields, you can then answer calls on that line, so in
this example when Charlie is busy.

Polycom 650 IP Phone User Guide V1.0
Making calls
There are three ways to make calls on the Polycom 650. You can:
-Lift the handset and dial the number.
-Push the headset button, dial the number and then press the New Call soft key.
-Push the speaker button, dial the number and then press New Call.
You can also dial your number on the keypad first, then choose how you want to connect e.g. via
hands-free, and then press the New Call soft key.
During a call, you can switch between Speakerphone Hands-Free, Headset, or Handset modes by
pressing the relevant key, or picking up the handset.
To select a number you’ve called before, press the redial soft key. Use the navigation button to
scroll up and down the list and highlight the number you want to dial.
Remember, you don’t need to dial 9 first in order to get an outside line with Horizon.
Taking calls
You can answer a call on the Polycom 650 in three ways:
•By lifting the handset.
•By pushing the headset button with the handset still on the phone.
•By pushing the speakerphone button with the handset still placed on the phone.
To answer when you’ve set your phone up with a silent ring, press the Line key or the Answer soft
key. If your handset is off-hook, the call goes to the handset. If it's on-hook, the call is routed to the
speaker.
Taking multiple calls
You can also take two calls on a single line. To do this, you must first activate Call Waiting:
To turn on Call Waiting, press *56 on your keypad
To turn off Call Waiting, press *57 on your keypad
You’ll know if there’s a second call by the other line button flashing green. To switch to it:
press the flashing green line button. The button for the first call will now start flashing
red, to show it’s on hold.
When you’re finished on the second call, press Resume to return to the original caller.
Ignoring an incoming call
You can ignore an incoming call and send it to voicemail by pressing the Reject soft key. You can
also select Do Not Disturb, which will route all calls on that line directly to voicemail. To cancel this
option, press the Do Not Disturb button again.

Polycom 650 IP Phone User Guide V1.0
Missed Calls
If you miss a call, you’ll see a Missed Call “banner” on-screen. To check missed calls:
Press Down arrow You can then browse the missed calls and options
To take further actions highlight the number with the navigation key and press Dial to call or More
and then Clear to delete. To return to the home screen, press Exit.
Directories
The 'Corporate Directory' allows you to search for other users DDI's and extensions by name or site
under the advanced search. Please note that changes made to the 'Personal Address Book' would
not remain on the devices when new upgrades or refresh of firmware is performed
Press Directories then Press Advfind to then search Press Dial to call
Corporate Directory
Applications
Not currently enabled on this phone. It may be activated in later software releases.
Conferencing
The Polycom 650 has been set up to allow conference calls of up to 13 people. To set one up:

Polycom 650 IP Phone User Guide V1.0
Call or answer the first person Press 2nd line to setup new cal Press Join to conference
After the third party answers, press the line key again to dial another number and and repeat same
sequence until you’ve added all the participants.
Transfer
You can transfer calls in two ways: to perform a Blind Call Transfer - simply transferring a call
Press Blind Transfer Type the number and leave to ring
Or a Consultative Call Transfer - to ask the person if they want to accept the call:
Press Transfer Dial to the required contact If you wish to you can also split
discussing the call before transfer the calls to each line key to manage
Redial
To call back the last person you tried to contact, press the Redial key.
Hold
To put a person on hold, just press the Hold key. Press it again to cancel.
Messages
If you’ve got voicemail, a flashing Message Waiting Indicator LED and a visual notification will
appear on the phone screen.

Polycom 650 IP Phone User Guide V1.0
You’ll also hear an intermittent dial tone when you pick up. To hear the message, press Messages
and follow the on-screen prompts. You may also need to key in your configured “Company Voice
Portal” number and type in your Voice Portal passcode, followed by #.
Call Lists
Your phone stores lists of every type of call, up to 100 entries for each call type.
To access a call list, press Directories followed by Call Lists. You will now see options to view
Missed Calls, Received Calls, or Placed Calls. You can manage any of these lists:
-To edit the phone number, press the Edit soft key.
-To return the call, press the Dial soft key.
-To view details about the call, press More and Info.
-To delete a call from a list, press More followed by Clear.
-To return to the idle display screen once you’re done, press Directories.
Note: Call lists can be manually cleared, but they are automatically cleared when you restart the
phone.
Do Not Disturb
To stop incoming calls to your phone, press the Do Not Disturb hard button, which will show on the
display as follows:
Press DND To route calls back, press DND again.
If you’ve set up Call Forward, Call Divert or Remote Office, this may also stop you receiving calls.
Call Forwarding
You can do this automatically (Static) or manually (Dynamic). To set up Static Forwarding:
Press Forward when phone is on-hook
Now use the navigation key to select from the following three options:

Polycom 650 IP Phone User Guide V1.0
Always -To forward all incoming calls. If you select this option, enter a number to send calls to and
then press Enable.
No Answer -To forward unanswered incoming calls after a set number of rings, enter your
forwarding number, how many rings to wait before forwarding and then press Enable.
Busy - To forward calls that come in when your line is busy, enter a number to send calls to when
your line is busy and then pres.
To turn off Call Forwarding, follow the same process, except this time press Disable.
Note: Divert All Calls can also be set up from the Horizon online control panel.

Polycom 650 IP Phone User Guide V1.0
Personalising Phones
Situated to the right of the keypad, you can use the Menu key to personalise a wide range of
features on your Polycom 650:
Date and Time
These should automatically update from the Horizon network. However, you can configure or adjust
the time manually, if needed.
Press Menu.
Select Settings, then Basic, Preferences and Time & Date.
Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
Using the up and down navigation keys, scroll through the options.
Once you’ve made your selection, press Select to confirm.
Press Menu to exit.
Language
The Polycom 650 will always be set to US English and shouldn’t be changed. If, for some reason,
you do need to change it:
Press Menu.
Select Settings, then Basic, Preferences and Language to make your choice.
Once you’ve made your selection, press Select to confirm.
Press Menu to exit.

Polycom 650 IP Phone User Guide V1.0
Headset
This will automatically pass calls through to your headset. To set up Headset Memory Mode:
Press Menu.
Select Settings, then Basic, Preferences, Headset and Headset Memory
Select Enabled and then Select.
Press Menu to exit.
To turn off Headset Memory Mode, repeat the sequence, selecting Disabled instead on step 3
Background
To change the background on your phone’s screen:
Press Menu.
Select Settings, then Basic, Preferences and Backgrounds.
Use the navigation key to make your choice and then press Select.
Press Menu to exit.
Note: When previewing backgrounds, only the phone’s display is updated. If you have an
Expansion Module, its display is only updated once you’ve saved your new background.
Screen contrast
To change the contrast on your phone’s display:
Press Menu.
Select Settings, then Basic and then Contrast.
Press Up or Down (or the volume keys) to increase or decrease the display contrast.
Press OK to accept changes.
Press Menu to exit.
Backlight intensity
The phone’s backlight comes on when you:
-press any key
-release the hookswitch
-receive a call or message