Polycom VVX 300 User manual

Enterprise Centrex –Polycom VVX300 phoneset quick reference
Updated: Jul 2018
Features
Instructions
Dialing out
Lift the handset + (Phone no.) + [ # ]
Note: Need to dial [ 9 ] before the phone no.
Intercom dialing
Lift the handset + (Extension no.) + [ # ]
Intercom dialing (using
"busy lamp")
[ Busy lamp for that ext. ]
Last number redial
[ Redial ]
Speed dialing
To dial: Lift the handset + [ * ] + [ * ] + ([0][0] –[9][9]) + [ # ]
* Customer needs to define speed dial in user portal first
Volume adjustment
Ringtone: to decrease or increase
Voice: Lift the handset + to decrease or to increase
Holding call
To hold: (Call connected) + [Hold]
To retrieve: (Call held) + [Resume]
All call forwarding
To set: [*] [0] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [0] [5] + [Dial]
Busy call
forwarding
To set: [*] [2] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [2] [5] + [Dial]
No answer call
forwarding
To set: [*] [3] [5] + (Phone/Extension no.) + [Dial]
To cancel: [#] [3] [5] + [Dial]
Call transfer - Blind
transfer
(Call connected) + [Transfer] + (Extension no.) + [Transfer]
Call transfer -
Consultation transfer
(Call connected) + [Transfer] + (Extension no.) + [ # ] +
Wait for answer + [Transfer] + Hang up
Conferencing call
(Call connected) + [Confrnc] + (Phone no.) + [ # ] + answer + [Confrnc]
Call park and retrieve
Call park:
(Call connected ) + [another line key] + [ * ] [ 8 ] [ 4 ] + [ # ] + [ # ] + Hang up
Call retrieve:
Lift the handset + [ # ] [ 8 ] [ 4 ] + [ # ] + (Self extension no.) + [ # ]
Group pick-up
Lift the handset + [ * ] [ 1 ] [ 1 ] + [ # ]

Call pick-up
By feature access code, applicable to ALL extensions: Llift the handset + [ * ] [ 2 ] [ 1 ] +
(Ringing extension no.) + [ # ]
By "busy" lamp field, applicable to preset extensions: Lift the handset + [ Busy lamp for
that ext. ]
Paging
Lift the handset + (Group Paging no.) + [ # ] + Announce
*IAD user plan or analog phone don’t support Paging function
Directory
[Directory]+ Choose [ BroadSoft Directory] + Select + AdvFind + Submit
Call List
[Call List]+ Choose [Type] + Choose [All Calls] / [Missed Calls] / [Received Calls]/
[Placed Calls]
Listen to voicemail
[Voicemail] + (Lift handset) or (Lift handset) + [*] [9] [0]
Listen to voicemail
(outside office)
From other phone: (Dial 2562 0111) + (Your phone no.) + [#] + (Your voicemail
password) + [#]
IDD & chargeable call
password
To lock: [ * ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +
[ # ]
To unlock: [ # ] [ 0 ] [ 4 ] + [ # ] + (System will prompt to enter password) + (Password) +
[ # ]
Menu
To view information menu:
** Office Executive / Mobile Executive plan phone set model: Polycom VVX300
Service hotline number: 1833 133
Enterprise Centrexhelp link: http://www.pccwone.com/eng/ec_help.html
Voice mail box ad email reminder: customer is recommended to clean up voice mail box and email
regularly.