Polycom VVX 400 User manual

Phone Training
VVX 400 and 300 series phones

Phone models
VVX 411 –screen with 12 buttons
VVX 311 –black & screen with 6buttons
Both phones are functionally the same
If you can use one, you can easily use the other

VVX 400 / 410 / 411
Color screen
Not touch-screen
Favorite keys
Soft keys
Transfer
Voice Mail
Hold
Home
Arrow keys
Headset
Speaker
Mute
Volume

VVX 300 / 310 / 311
Black & white
screen
Not touch-screen
Favorite keys
Soft keys
Transfer
Voice Mail
Hold
Home
Arrow keys
Headset
Speaker
Mute
Volume

Press the Envelope button, next to 7
Enter Passcode 3724 press #
Enter new passcode, hit #, do this twice
4to 8digits
At beep, record Name, hit #
NOTE: Name is just Name, not greeting
Voice Mail

Greetings
Press 2to record your Busy greeting
DND, in a meeting, on vacation, out of office
Press 3to record your No Answer greeting
Daily greeting, call waiting greeting
Or use the default greetings

Greetings
Busy greeting
Do Not Disturb, out of office greeting, in a meeting
DND - Do Not Disturb - key turns this on and off
Phone does NOT ring
Straight to voice mail, caller hears Busy greeting

Greetings
No Answer greeting
Daily greeting, call waiting greeting
Phone rings 4times
If not answered, call goes to Voice Mail
Caller hears No Answer greeting
If you’re on the phone and don’t answer a
second call, they hear the No Answer greeting

Do Not Disturb
DND soft key under More
DND icon next to extension
DND icon at top right
DND off
Receiving calls
DND on
Calls go straight
to voice mail

Voice mail indicators
Red flashing light on top of phone
X new messages at top of screen
Envelope icon next to number
Stutter dial-tone –hmm, hmmm, hmmmmm
Possible email copy too