Polycom VVX 411 User manual

Jefferson City School District, Admin Polycom VVX411

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What you will learn today …..
2
Getting Started
Dial Plan
Phone and Calling Features
Unified Communications

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and certain CenturyLink product names are the property of CenturyLink. All other
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Phone Navigation
3
Message Waiting Indicator
Volume
Headset
Speaker
Mute
Home Key
Navigation Key
Line Keys
Transfer
Voicemail
Hold
Color Display

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Dial Plan
When Calling… Dial…
JCSD Phones* 7-Digit Extension
Local 7-Digit Phone Number
Long Distance 10-Digit Phone Number
Toll-Free 10-Digit Phone Number
International 011 + Country Code + City Code + Number
Operator*659-3000
Information** 411
TTY 711
Emergency Services*** 911
4
*When dialing extensions or numbers
less than 10-digits, press # after the
number to make the call process faster
**Information may be restricted on
some phones, charges may apply
***Emergency Services are tied to the
service address of your phone

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Soft Key Default Layout
5
•Callers
•Directory
•Retrieve
•More
On-Hook
•Callers
•End Call
•Retrieve
Off-Hook
•Hold
•End Call
•Transfer
•More
During a Call
Note: This is an example of available features.
Softkey options will vary based on features
selected by your administrator, and may not be
positioned exactly as seen in this training module.

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Home Page
6
•Press the Home button to access
advanced features and settings
Home Page
•Missed Call Log
•Outbound Call Log
•Inbound Call Log
Directories
•Change ring tones
•Set ringing to silent
•Enable/Disable Call Forwarding
•Enable/Disable DND
Settings

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Caller ID
7
•7-digit extension and Name on the phone
Internal Users
• Caller ID will be your office’s main
number and ‘the Directory listing
associated with that office’
External Calls
•Enter *67 followed by the phone number
you wish to dial
Blocking Caller ID
•Dial *66 to dial the last number dialed
Redial

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Placing a Call on Hold
8
•To place a call on hold, press the Hold soft key or
hard key
•To retrieve the held call, press the Resume soft
key
Hold
•While on a call, if a second line is ringing, press
the Answer soft key
•This will automatically place your existing call on
hold
•You can toggle between active calls by pressing
Up/Down navigation key to make your selection,
then press the Resume soft key
Auto-Hold

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Consultative Transfer
9
Note: You may need to press the More soft
key to find the Cancel soft key.
Caller ID: The party receiving the transfer
WILL see the caller ID of the person
transferring the call –NOT the Caller ID of the
calling party.
•While on a call, press the Transfer soft or hard
key
•If you want to transfer to an extension that you
have a Busy Lamp Field, or a Favorite built,
press the Lines Softkey, then press the button
corresponding to the destination, OR
•When you hear dial tone, enter the extension +#
or the 10-digit number +# that you wish to
Transfer to
•When the party answers, announce the call
•Press the Transfer soft key or hang up to
complete the transfer
Consultative Transfer
• If the party does not answer or doesn’t wish to
take the call, press the Cancel soft key.
•You will be returned to your caller
Cancel Transfer

© 2015 CenturyLink. All Rights Reserved. The CenturyLink mark, pathways logo
and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Blind Transfer
10
•While on a call, hold down the Transfer soft
key or hard key
•While on he Transfer Type screen, press 2 on
your keypad to perform a Blind Transfer.
•Press the Select soft key.
•If you want to transfer to an extension that you
have a Busy Lamp Field, or Favorite built for,
press the Lines Softkey, then press the button
corresponding to the destination, OR
•When you hear dial tone, enter the
extension+# or the 10-digit number+# that you
wish to Transfer to
•The call will be transferred
Blind Transfer
•If you realize there is an error in your dialing,
before entering the last digit, you can press the
Cancel soft key
•You will return to the original caller
Cancel Transfer Note: To use Busy Lamp Fields or
Favorites, when transferring: Transfer,
Lines, then press the BLF or Favorite
to complete the transfer.
Also: You may have to press More to access some
keys such as Cancel.
Caller ID: The party receiving the transfer will see
the caller ID of the calling party.