Polycom SoundPoint IP 650 Phone User manual

QUICK START GUIDE
SoundPoint®IP 650 Phone
Hosted PBX

With Hosted PBX you now have access to the latest phone service.
Get ready to experience the power of Hosted PBX.
Now that you’re set up, be sure to review the features on the following pages to help
you get started. If at any time you have questions about your new Hosted PBX
solution, please don’t hesitate to contact one of our dedicated technical support
representatives at 1-855-440-5602 or visit cogeco.ca/en/business/phone/hosted-pbx.
Sincerely, the Hosted PBX Team
GETTING STARTED WITH HOSTED PBX
SETTING UP VOICE MAIL
GREETINGS FROM YOUR PHONE
1. Dial feature code *98 or press
2. Enter a PIN of your choice (at least 6 digits)
3. Re-enter PIN to confirm
4. Upon hearing the system voice prompt, record your name
5. Press #to confirm
6. Setting up the Greetings
Choose one of the following options:
Press 1 to record a personal greeting. Follow the voice prompts to complete
the recording.
Press 2 to select system generated greetings that include your name.
Greeting is automatically created.
Press 3 to select system generated greetings that include your phone number
Greeting is automatically created.
Press 4 to select system generated greetings that include both your name
and telephone number. Greeting is automatically created.
Press the pound key (#) to confirm
After 3 unsuccessful attempts to log in, you will be locked out. Please contact
technical support at 1-855-440-5602. Accessing the Voice Portal from a remote
location is not offered.
Applies to phones running SIP 2.2 or later. For detailed information please consult the comprehensive
SoundPoint IP 650. User Guide available at: www.polycom.com/support/voicedocumentation/

TIPS
• Incoming calls may be ignored by pressing the Reject soft key or
during ringing.
BASIC PHONE FEATURES
PLACING A CALL
Using the Handset:
Pick up the handset and dial the number or dial the number first, and then pick up
the handset.
Using the Speakerphone:
1. With the handset on-hook, press:
any assigned line key, or
the NewCall soft key.
2. Dial the number.
Or dial the number, and then press the Dial soft key.
Using the optional Headset:
1. With the headset connected, press: any assigned line key,
or the NewCall soft key.
2. Press .
3. Dial the number.
Or dial the number, and then press .
ANSWERING A CALL
Using the Handset: Pick up the handset.
Using the Speakerphone: Press: , or
the line key, or
the Answer soft key.
Using the optional Headset: Press .
TIPS
• During a call, you can alternate between handset, headset, or hands-free
modes by pressing the or keys, or picking up the handset

TIPS
• When a conference has been established, pressing the Split soft key will split
the conference into two calls on hold.
• Placing the call on hold on the conference originator’s phone will place the other
parties in the conference on hold.
• A conference may be created at any time between an active call and a call
which is on hold (on the same line or another line) by pressing the Join soft key.
• Ending the call on the conference originator’s phone will allow the other parties
to continue the conference.
* Conferencing is an optional feature that must be configured
on the call server. Particulars and menu options may vary.
ENDING A CALL
Using the Handset: Hang up or press the EndCall soft key.
Using the Speakerphone:
Press or the EndCall soft key.
Using the optional Headset:
Press or the EndCall soft key.
MICROPHONE MUTE
During a call, press . Mute applies to all modes: handset, headset, and hands-free.
You can hear all other parties while Mute is enabled.
To turn off Mute, press again.
CALL HOLD AND RESUME
1. During a call, press or the Hold soft key.
2. Press again, the Resume soft key, or the line key to resume the call.
LOCAL CONFERENCE CALLS*
To create a three-way local conference call:
Pick up the handset and dial the number or dial the number first, and then pick up the
handset.
1. Call the first party.
2. Press or the Confrnc soft key to create a new call
( the active call is placed on hold ).
3. Place a call to the second party.
4. When the second party answers, press or the Confrnc soft key again to
join all parties in the conference.

TIPS
• Call forwarding is not available on shared lines
• If call forwarding is configured on the call server (invoked using * code dialing
or from a PC-based application), then particulars and menu options may vary.
TIPS
• Press the Blind soft key to transfer the call without speaking to the second party.
• Transfer may be canceled during establishment by pressing the Cancel soft key.
The original call is resumed.
CALL TRANSFER
1. During a call, press or the Trnsfer soft key (the active call is placed on hold).
2. Place a call to the party to which you want to transfer the call.
3. After speaking with the second party, press or the Trnsfer soft key to complete the
transfer.
CALL FORWARDING
To enable call forwarding:
1. Press the Forward soft key from the phone’s idle display or press
and select Features,and then Forward.
2. Select a Forwarding Type from Always, No Answer, and Busy.
3. For all types, enter a number to forward all future calls to.
4. For No Answer, enter the number of rings before forwarding.
5. Press the Enable soft key to confirm Call Forwarding.
A moving arrow icon appears for that line to confirm Call Forwarding is enabled.
To disable call forwarding:
1. Press the Forward soft key from the phone’s idle display or press
and select Features, and then Forward.
2. Select a Forwarding Type from Always, No Answer, and Busy.
3. Press the Disable soft key.

TIPS
• If Do Not Disturb is configured on the call server, particulars may vary.
REDIAL
Press the Redial soft key or to redial the most recently dialed number.
DO NOT DISTURB
Press to prevent the phone from ringing on incoming calls.
A Do Not Disturb icon appears for all lines to confirm that Do Not Disturb is enabled.
Press again to turn off Do Not Disturb.
VOICE MAIL
The Message Waiting Indicator on the front of the phone and individual line indicators
will flash and the stutter dial tone in place of normal dial tone will sound to indicate
that message(s) are waiting at the message center.
To listen to voice messages:
1. Press .
2. Follow voice prompts to listen to messages.
CALL LISTS
Press followed by Call Lists and Missed, Received, or Placed Calls, as desired.
Information on respective calls will be displayed.
From this screen, choose the appropriate soft key:
1. Edit to amend the contact number before dialing.
2. Dial to place the call.
Or press More, then:
3. Info to view detailed call information.
4. Save to store the contact to the Contact Directory.
5. Clear to delete the call from the list.
Press More and Exit soft keys to return to the idle
display.
SPEED DIALING
To assign a speed dial index,refer to the CONTACT DIRECTORY section.
To dial a contact assigned to a line key, press the corresponding line key.

TIPS
• Contacts can be easily added from Call Lists. For more information, refer to
the CALL LISTS section.
CUSTOMIZING YOUR PHONE
CONTACT DIRECTORY
To add a contact in your local phone directory:
1. Press , and then select Contact Directory.
2. Press the More soft key, then the Add soft key to enter another contact into the
phone’s database.
3. Enter first and/or last name from the dial pad. Press the 1 / A / a soft key to select
between numeric and upper / lower case alphanumeric modes. Press the
Encoding soft key to access special characters in other languages if necessary.
4. Enter a unique contact phone number (not already in the directory).
5. Change the Speed Dial Index if desired. It will automatically be assigned the next
available index value.
6. Modify the remainder of the fields (Ring Type, Divert Contact, Auto Reject,
and Auto Divert) if desired.
7. Press the Save soft key to confirm or the Cancel soft key to abandon the changes,
then press or the Exit soft keys to return to the idle display.
To search for a contact:
1. Press , and then select Contact Directory.
2. Press the More soft key, and then the Search soft key.
3. Using the dial pad, enter the first few characters for First or Last names.
4. Press the Search soft key to search for contacts. Dial successful matches from the
resulting search screen.
To edit a contact:
1. Press , and then select Contact Directory.
2. Search for contact (see above).
3. Press the Edit soft key and make the necessary changes.
4. Press the Save soft key to confirm or the Cancel soft key to abandon the changes,
then press or the Exit soft keys to return to the idle display.

TIPS
• If you select Silent ring, press the Line key or Answer soft key to answer
incoming calls.
VOLUME ADJUSTMENT
Press the volume keys to adjust handset, headset, and hands-free
speaker volume during a call. Pressing these keys in idle state adjusts the ringer volume.
RING TYPE
You can select different rings to match your preferences and distinguish between
calls on lines.
To change the incoming ring:
1 Press .
2. Select Settings, followed by Basic, and then Ring Type.
3. Using or , highlight the desired ring type.
Press the Play soft key to hear the selected ring type.
4. Press the Select soft key to change to the selected ring type.
5. Press or the Exit soft keys to return to the idle display.
DISTINCTIVE RINGING / CALL TREATMENT
You can set distinctive incoming ringing tones for different contacts in your
local directory.
To set a distinctive ring for a local contact:
1. Press , and then select Contact Directory.
2. Search for the contact (refer to the CONTACT DIRECTORY section).
3. Press the Edit soft key and scroll down to Ring Type.
4. Enter a number corresponding to one of the ring types available
(see RING TYPE above).
5. Press the Save soft key or the Cancel soft key to abandon the change, then press
to return to the idle display.

AUTO ATTENDANT GREETINGS
Dial the Auto Attendant (AA) phone number (E.g. 51#, 52#, 53# provided by Cogeco)
Upon hearing the IVR Prompt, press/key-in *6
Enter PIN followed by #(E.g. 1234#)
If entering the system the first time, it will give you the option of choosing your PIN
(a minimum of 4 digits is recommended). Re-enter the new PIN to confirm,
followed by #.
To Record & Edit recordings for Business and Non-Business hours
Press 1 - To change the configuration of your automated attendant
Press 1 - To turn on/off your automated attendant
Press 2 - To record or edit announcements used for your business-hours menu
Press #to record your initial greeting
When finished recording press #
Press 1 to save the recording
Press 2 to re-record/override
Press 3 to exit
Press 4 to continue recording
Press 3 - To record or edit announcements used for your non-business-hours menu
(Note: this option will be only available if you have your attendant configured by
Cogeco to provide your callers with options during Non-Business hours)
Press #to record your initial greeting
When finished recording press #
Press 1 to save the recording
Press 2 to re-record/override
Press 3 to exit
Press 4 to continue recording
Follow the voice prompts to complete the recording.
Press the (*) button to return to the previous menu.

MORE QUESTIONS?
If you have any additional questions about
Hosted PBX Soundpoint®IP 650 Phone
call us at 1-855-440-5602
Directories
Services
Conference
Transfer
Redial
Messages
Mute
Speaker phone
Volume
Hold
Menu
Do not disturb
Headset
SOUNDPOINT®
IP 650 PHONE