Polycom PENNNET 650 User manual

www.evolveip.net Client Support: 877.459.4347 [e-mail] 1
User Guide For: Polycom 650/670
I
IN N T TH HI IS S G GU UI ID DE E
1. The Basics................................................................................................. 1
1.1 Making Calls......................................................................................... 1
1.2 Answering Call to Your Direct Line ........................................................... 2
1.3 Calls on/Off Hold................................................................................... 2
1.4 Managing Two (or More) Calls................................................................. 2
1.5 Transferring Calls.................................................................................. 2
1.6 Conference Calling................................................................................. 3
2. Productivity Items ...................................................................................... 3
2.1 Using Call Logs ..................................................................................... 3
2.2 Using The Contact Directory.................................................................... 4
2.3 Joining 2 Independent Calls .................................................................... 4
2.4 Forwarding A Ringing Call To Your Voicemail ............................................. 4
2.5 Forwarding All Incoming Calls ................................................................. 4
2.6 UnForwarding Incoming Calls.................................................................. 4
2.7 Silencing/Unsilencing Phone Ringer.......................................................... 4
3. System Items............................................................................................ 5
3.1 Answering Incoming Calls To Alternative Extensions On Your Phone ............. 5
3.2 Answering Calls At Another Phone From Your Own ..................................... 5
3.3 Answering Calls Within Your Group .......................................................... 5
3.4 Parking A Call ....................................................................................... 5
3.5 Retrieving A Parked Call ......................................................................... 5
3.6 To Page overhead (if office is equipped) ................................................... 5
3.7 To Intercom Another User ...................................................................... 6
4. General Items............................................................................................ 6
4.1 Adjusting Contrast and Ringer................................................................. 6
5. Enhanced Services ..................................................................................... 6
5.1 To Record a Call.................................................................................... 6
5.2 Playing Back Recorded Calls.................................................................... 6
1
1. . T Th he e B Ba as si ic cs s
1.1 MAKING CALLS
To initiate a call either: (1) enter number on key pad (2) lift handset, (3) press a line
key, (4) press hand’s free button or (5) press headset key
Internal – Dial 4 digit extension followed by Dial button or “#”
External - Dial 7 digit (within area code) or 10 digit number followed by Dial
soft key or “#”
* Note – Alternative call execution methods include: pressing using speed dials,
directory options and/or call logs.
** - Helpful Tips - **
A timer exists which will automatically process a call if a 3 second pause in
dialing is ever detected
To clear/re-type an entry one character at a time, while entering numbers or
letters use the “<<” soft key when present
To move forward or backward while entering numbers or letters use the
navigation arrows

www.evolveip.net Client Support: 877.459.4347 [e-mail] 2
User Guide For: Polycom 650/670
1.2 ANSWERING CALL TO YOUR DIRECT LINE
Performing any of the following actions will connect you to the caller:
(1) Lift handset, (2) press Speaker key, (3) press headset key, (4) press Answer
soft key, or (5) press the line key that the call is ringing in on.
1.3 CALLS ON/OFF HOLD
While connected caller
Press Hold soft key or button (the holding line will flash red)
To resume
Press the line key that is flashing red
OR
Press the Hold button again
OR
Press More soft key
Press Resume soft key
1.4 MANAGING TWO (OR MORE)CALLS
1.4.1 Answering An Additional Call
Press the line key that the new call is ringing on. The current call in process
will automatically go on hold as you are connected to the new caller.
ALTERNATIVELY – You may first press the hold key at which point the
Answer soft key will appear with which to answer the new incoming call.
To return to original call press the line key of that call.
1.4.2 Placing An Additional Call
Press a line key that is not in use (The current call in process will
automatically go on hold)
Follow new call instructions noted in 1.1
To move between the calls press the line key of the desired call (the line you
are exiting will always go on hold automatically).
1.5 TRANSFERRING CALLS
** - Transfer Notes - **
If during transfer you need to retrieve the initial caller press Cancel soft key
while it is present
Transfers can also be made to external numbers; replace 4-digit extension
with desired external destination number.
A supervised transfer may be converted to a conference call by pressing the
Confrnc soft key after the destination party has answered the call
1.5.1 “Supervised” Transfer
Press Transfer button or Trnsfer soft key
Dial 4 digit extension + “#” (or “Send” soft key)
When party answers announce the call and then either: Press Transfer
button, Trnsfer soft key or simply hang up.

www.evolveip.net Client Support: 877.459.4347 [email protected] 3
User Guide For: Polycom 650/670
1.5.2 “Blind” Transfer
Press Transfer button or Trnsfer soft key
Press Blind soft key
Dial 4 digit extension + “#” (or “Send” soft key)
1.5.3 Transfer Directly To User’s Voicemail Box
Press More soft key
Press SendVM soft key
Dial 4 digit extension + Enter soft key
1.6 CONFERENCE CALLING
1.6.1 Creating a call
Make outbound call
Press More soft key
Press Confrnc soft key or Conference button and Make 2nd outbound call
Press Confrnc soft key or Conference button again to bridge all 3 parties
together
To Add a 4th Party
Press Confrnc soft key or Conference button and Make 3rd outbound call
Press Confrnc soft key or Conference button again to bridge all 4 parties
together
To end a call simply hang up.
* Note – Participants of a 3-party conference call will remain connected after
initiator hang up. Participants of a 4-party call are disconnected after initiator hang
up.
1.6.2 Managing a call in progress
Press the Manage soft key
Use the up and down arrows to navigate through list of call participants
At anytime during the call press the desired soft key to: Hold, Mute, or
Remove an individual (you may repeat for any of the other call participants)
1.6.3 Dissolving a conference call into individual calls
At anytime during the call press the Split soft key and all calls will be put on
independent lines and placed on hold
To navigate to a caller press the line of the desired caller to speak with.
* Note - if it was four party call one of our lines will hold two callers so you will need
to use the up/down arrows to select the desired caller from that button).
2
2. . P Pr ro od du uc ct ti iv vi it ty y I It te em ms s
2.1 USING CALL LOGS
Press Directories button
Press 2 or arrow down to select Call Lists
Select Missed, Place or Received calls
Highlight desired call and press Dial soft key to execute a call to that number
or press Save soft key to add them to your contacts/speed dials.
ALTERNATIVELY – use the navigation arrows (upper right of phone).
Right Arrow = Placed calls, Left Arrow = Received calls &
Down Arrow = Missed calls

www.evolveip.net Client Support: 877.459.4347 [email protected] 4
User Guide For: Polycom 650/670
* Note – You may clear all call log entries by pressing the Directories button and
option 4 “clear”.
2.2 USING THE CONTACT DIRECTORY
To view your saved contacts (or add new) press the Directories button
Press 1 or arrow down to select Contact Directory
Use the up/down arrows to scroll through contacts or press search soft key
to type in letters to find matches.
Once you have highlighted the desired party press the appropriate soft key to
dial or edit the details of the contact.
If adding a new contact press the Add soft key and enter: First Name, Last
Name, and “Contact” which is the 10-digit phone number (*Note – Use the
1/A/a soft key to change letter number types during entry)
2.3 JOINING 2INDEPENDENT CALLS
While connected to one of the callers
Press More soft key
Press Join soft key
2.4 FORWARDING ARINGING CALL TO YOUR VOICEMAIL
While call is ringing
Press Reject soft key
Phone will stop ringing and caller will be immediately sent to your voicemail
greeting.
2.5 FORWARDING ALL INCOMING CALLS
Press More soft key
Press Forward soft key
“Number to Forward calls to:” will display; Enter desired destination in one of
the following formats:
(A) 4-digit extension
(B) 10-digit number
(C) Your own extension which will send all calls directly to voicemail.
Press Enter soft key
An audio confirmation of your forward status will be issued
2.6 UNFORWARDING INCOMING CALLS
Press More soft key
Press Un Fwd soft key
An audio confirmation of your forward status will be issued
2.7 SILENCING/UNSILENCING PHONE RINGER
While phone is idle press More soft key twice to find and press the DND soft
key. Phone will flash “X” next to the extension to confirm the feature has
been activated.
* Note – If more then one line is configured on the phone you will be prompted to
silence ring for all lines or selected one(s).
To restore the ringing repeat the process to press the DND soft key again.

www.evolveip.net Client Support: 877.459.4347 [email protected] 5
User Guide For: Polycom 650/670
3
3. . S Sy ys st te em m I It te em ms s
3.1 ANSWERING INCOMING CALLS TO ALTERNATIVE EXTENSIONS ON YOUR PHONE
Call will ring on an auxiliary key
Press the line button that correlates with the ringing line to answer the call
OR press the Answer soft key
3.2 ANSWERING CALLS AT ANOTHER PHONE FROM YOUR OWN
While call is ringing at alternate location that you desire to answer
Press Extn Ans soft key
“Extension” will display: Enter the 4-digit extension that you wish to answer
Press Enter soft key
You will be connected to the caller
3.3 ANSWERING CALLS WITHIN YOUR GROUP
Requires proper user privileges and/or administrative configuration
While call is ringing at alternate location that you desire to answer
Press GroupAns soft key
You will be connected to the caller
3.4 PARKING ACALL
While connected to caller
Press More soft key
Press Park soft key
Enter 4-digit extension where call should be parked to (*Note – An extension
can only allow one parked call at a time; a fast busy will be returned if a
second call is attempted to be parked)
Press Enter soft key
An audio confirmation of the parked status will be issued
* Note – Parked calls will ring back to the phone that parked it if not retrieved after
45 seconds.
3.5 RETRIEVING APARKED CALL
Press UnPark soft key
“Extension” will display: Enter 4-digit extension that the call is parked to
Press Enter soft key
You will be connected to the caller
3.6 TO PAGE OVERHEAD (IF OFFICE IS EQUIPPED)
Dial Ext. XXXX from any phone (*Note – See your extension list or system
administrator for information on the actual service extension that correlates
to the XXXX).
Begin speaking when the line is answered

www.evolveip.net Client Support: 877.459.4347 [email protected] 6
User Guide For: Polycom 650/670
3.7 TO INTERCOM ANOTHER USER
Requires proper user privileges and/or administrative configuration
Press More soft key
Press More soft key a second time
Press Intercom soft key
“Extension” will display: Enter the desired 4-digit extension to intercom
Press Enter soft key
A tone will play for both you and the destination party to indicate the
intercom call is active. (*Note – If the destination party is on another call you
will simply hear ring).
4
4. . G Ge en ne er ra al l I It te em ms s
4.1 ADJUSTING CONTRAST AND RINGER
Press Menu button
Select option 3, “Settings”
Select option 1, “Basic”
Select either 2- “Contrast”, 3 – “Backlight Intensity”, or 4 – “Ring Type”
Navigate menus and save changes accordingly
5
5. . E En nh ha an nc ce ed d S Se er rv vi ic ce es s
5.1 TO RECORD A CALL
1) An approved and tested USB storage drive must be attached to the phone’s USB
port
2) Do not remove the USB device while your call is recorded.
3) Federal, state, and/or local laws may require to notify some or all called
parties when you record calls. For more information, go to
http://www.rcfp.org/taping/
During a call press the More soft key, then press the Record soft key.
To start recording, press the Start soft key (“*R*” appears on the graphic
display while the phone records).
To pause recording press the Pause soft key (“*P*” appears on the graphic
display when you pause recording). To resume recording press the Resume
soft key.
To stop recording press the Stop soft key.
5.2 PLAYING BACK RECORDED CALLS
Press the Menu button
Select option 1 “Features” and then scroll to “Removable Storage Media”
and select it.
Browse to the desired file and then press the Open soft key. (By default,
filenames are based on the date on which they were recorded).
Press the Play soft key.