Polycom soundpoint IP series User manual

Customer Care: [phone]
Support: http://support.vonagebusiness.com
Copyright © 2015 Vonage Marketing LLC. All Rights Reserved.
Version 2.0
Page 1
Polycom SoundPoint IPSeries
VOICEMAIL
Access Your Mailbox
1. Press *99 or *100 then the “Dial” button.
2. Press 1234 (default PIN) or your PIN, followed by the
# (pound) key.
2Quick Reference Guide
*67
*82
*90
*91
*99/*100
Block Caller ID (for single call)
Unblock Caller ID (for single call)
Extension Login (Call Queue)
Extension Logout (Call Queue)
Access Extension Voicemail Box (must be dialed
from extension user is trying to access)
*101
*102
911
411
Access Virtual Mailbox (dial this code when listening to any
message on your Vonage Business Solutions system to access any
extension’s voicemail box)
Internal Dial by Last Name Directory
Emergency Services (availability based on location)
Directory Assistance ($1.50 per-call)
Area Code + 555-1212 | Directory Assistance ($1.45 per minute)
** + Extension Number | Blind transfer a call straight to an
extension’s voicemail
Please Note:These codes should be used prior to dialing a number or extension.
BASIC FUNCTIONS
Making a Phone Call
1. For local calls and long distance: dial the area code and number
(i.e. 404-555-1234).
2. For international calls: dial 011 + country code + number
(i.e. 011-xx-xxx-xxxxx).
Using the Handset
1. Pick up the handset, dial desired number, then press the “Send”
button. The “Send” button is a softkey located below the phone’s
display.*
2. Alternatively, dial the desired number, then pick up the handset
and the phone will begin dialing immediately.
Using Speakerphone
1. Press the Speakerphone button (button with speaker to the right
of the dial pad), dial the desired number (or extension number),
and press the “Send” softkey.*
*With VVX 500 and 600 press Send directly on the screen.
VOICEMAIL GREETINGS
After entering your mailbox options (call *99 or *100 from your phone
and choose option 4):
Unavailable Greeting (greeting that plays if you are away from your
desk)
1. Press 1 to record your unavailable greeting.
2. After the tone record your desired unavailable greeting and press
the # (pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Busy Greeting
(greeting callers hear if your phone is on Do Not Disturb,
not connected to the internet, or call waiting is not answered)
1. Press 2 to record your busy message.
2. After the tone record your desired busy greeting and press the #
(pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Name Greeting (used for company directory)
1. Press 3 to record your name.
2. After the tone record your desired name greeting and press the #
(pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
Record Temporary Greeting (Vacation) (overrides all greetings)
1. Press 4 to record your temporary greeting.
2. After the tone record your desired temporary greeting and press
the # (pound) key when nished.
3. After playback, press 1 to save or 2 to rerecord the greeting.
To Remove Temporary Greeting
1. Press 4 to access the temporary greeting.
2. If you have a temporary greeting set, press 2 to delete it.
Options while listening to a message:
5 Repeats voicemail from the beginning
6 Go to next message
7 Delete voicemail
8Forward voicemail to another extension
9 Save voicemail
* Skip call information
# Back to mail voicemail menu
Main Menu:
1 New Messages
2 Saved Messages
4 Mailbox Options
CELL PHONE INTEGRATION
When calls are being forwarded from your extension to your cell phone,
you can reroute the call back to an ofce extension or another outside
number. On your cell phone, press ##, enter the extension (or outside)
number you want to transfer to, and # again to complete the transfer.

Customer Care: [phone]
Support: http://support.vonagebusiness.com
Copyright © 2015 Vonage Marketing LLC. All Rights Reserved.
Version 2.0
Page 2
ONLINE ACCOUNT MANAGEMENT
Log in to the online user interface
1. Visit http://my.vonagebusiness.com.
2. Log into your account with your username and password.
Voicemail to Email
1. Click the My Extensions icon on the home page, then click on an
extension.
2. Scroll down to the Voicemail PIN and Greetings section and
check the box for Send Voicemail to Email.
3. Enter the desired email address.
4. Click Save in the top or bottom right-hand side of the screen.
Searching Call Logs
1. Click the “Reports” tab at the top of the screen.
2. Choose your desired Summary on the left navigation.
3. Select a date range by clicking the calendar in the right corner.
4. Select a Report from the options below the graph.
5. Enter “Advance Filter” options like “Caller ID and/or
“Call Direction” to narrow your search.
6. Click “Apply Filter”. Your results will populate below.
Please Note:the above instructions are for Vonage Business Super
Users and Administrators.
BASIC FUNCTIONS (CONTINUED)
Using a Headset
1. Plug an approved headset into the headset port on the back of
phone.
2. Press the Headset button (to the right of the dial pad), dial the
desired number and press the “Send” softkey.*
Switching between the Handset/Headset/Speakerphone During a
Call (Only one function at a time can be used.)
1. From Handset to Speakerphone, press the Speakerphone button
and hang up the handset.
2. From Handset to Headset, press the Headset button and hang
up the handset.
3. From Speakerphone to Handset, pick up the handset.
4. From Speakerphone to Headset, press the Headset button.
5. From Headset to Handset, pick up the handset.
6. From Headset to Speakerphone, press the Speakerphone button.
Dialing an Extension
1. Dial the 2 to 6 digit extension number and either:
a. Pick up the handset.
b. Press the Speakerphone button.
c. Press the Headset button.
Conference Calling
1. During a call, press the more softkey in the bottom right hand
corner of the screen.
2. Now press the Conference softkey in the bottom left hand corner
of the screen.
3. Enter the extension or phone number of the second party fol-
lowed by the send softkey.
4. When the second party answers, press the more softkey in the
bottom right hand corner of the screen.
5. Now press the Conference softkey in the bottom left hand corner
of the screen to connect all three parties.
• The “Split” softkey will split the two callers into two sepa-
rate calls while keeping them on hold.
• Join during a Conference Call: Pressing the join softkey will
join the other 2 connected callers and allow you to discon-
nect.
• The “Join” softkey: If you have two callers on two separate
lines and would like to conference them, press line one,
press the “More” softkey, and then select the “Join” softkey.
The call will disconnect all parties when you hang up.*
Placing a Call on Hold
1. During a call, press the Physical Hold button or the Hold softkey.
The call is now on hold.
2. To take the call off hold, press the Physical Hold button or the
Resume softkey.*
*With VVX 500 and 600 press Send, Hold, More, Conference, and
Resume directly on the screen.
TRANSFER INSTRUCTIONS
Transferring a Call (Attended Transfer)
Talk to the person before transferring the call to them
1. During a call, press the Physical Transfer button or Transfer
softkey.
2. Enter the desired extension or phone number followed by the Send
softkey.
3. Speak to the answering party while the rs call is on hold.
4. To complete the transfer, press the Physical Transfer button or
Transfer softkey.*
Transferring a Call (Blind)
Transfer the call to someone without speaking to them
1. During a call, press the transfer button or Transfer softkey. The call
will be placed on hold.
2. Press the Blind softkey.
3. Dial the desired extension or telephone number followed by the
send softkey.
*With VVX 500 and 600 press Transfer, Blind, and Send directly on the
screen.
Call History
1. Using the directional pad (up, down, left, and right):
a. Up is the Directory.
b. Down is Missed Calls.
c. Left is Received Calls.
d. Right is Placed Calls.
Note: On the VVX 500 and 600, press the Clock icon in the top left
corner of the screen. This will take you to Received and Missed calls. To
get to all calls from this screen, press the Y shaped icon in the top left
corner of the screen.