Polycom VVX 500 series User manual

Quick Cloud Quick Guide
Polycom VVX 500 x 600 Business Media Phone
About the Phone
The phone has a minimum of two line keys associated with
your extension. They are the top two line keys located to the
left of the phone display. These lines allow you to dial out and
receive calls. All unused line keys can be
programmed as speed dials. To setup speed dials, please
refer to the Directory section in this user guide. There is also
a Home Key. The Home Key allows access to Messages,
Directory and Settings.
Softkeys
The phonehas four soft keys located below the phone display.
Thefunctions of the soft keys change depending on what you
are doing with the phone - dialing, on a call, etc.
About the Touchscreen
Tap to select andhighlight screen items. To scroll, touch the
back to a previous screen, tap Back.
Placing A Call
Enter the phone number (extension or 10-digit number),
pickup the handset and tap the Green Dial icon. OR, press
speaker or headset after entering in the number - to initiate
the call immediately.
Note:There is no need to dial a 1or 9 before the number.
Note:If you type the number incorrectly, press the
« soft key to backspace and delete. As you dial the nurrber,
the phone will search through your caII List
for a match. If the number matches, simply scroll to the
oorrber using the navigation wheel, highlight it oodpress the
Dial soft key.
Note:If you hear dial tone before calling out the call will time
out if the nurrber isn’t entered quickly. It
(as outlined above) to prevent this.
Answering Calls
Press sound, the Answer soft key, pick up the handset,OR
press headset. You can also press the
Answering calls (con’t)
Press Reject to send the call directly to voicenail. Press
Ignore to silence the ring on your end. New Call will silence
the ring and allow you to dial out.
Answering a Second Call
If you are on an active call and a 2nd call comes in, you will
hear a beep and the Ca’ller ID will display the incomingphone
number.
To answer, tap the Answer -
You do not need to press Hold before answering theincoming
call.
You can toggle between the two active lines by tapping the
person you wish to speak with.
Ending a Call
To end an active call, r place the l’\andset, press
speaker, or press headset OR, press the End Call soft key.
Place a can on Hold
While on oo active call, press the Hold soft key.
To resume a held call, press the Resume soft key or tap the
held call on the display.
Announced call Transfer
Note: Announced transfers will allow you to speak with the
person before completing the transfer. It will also display your
Caller ID infonnation to the person you are transferring the
call to.
While on an active call, press the Transfer soft key. The call
will be placed on hold automatically.
Enter the phone number to where you want to transfer the call
to (extension or 10-digit number.) After you talk with theother
party, hang up or press Transfer to complete the transfer.
Note: To stop an In-ProgressTransfer (or if the other party
cannot take the call or the call goes to voice maiQ, press the
Cancel
Blind Transfer
Note: A blind transfer will transfer the call irrmediately and will
display the Caller ID of the criginal caller.
Bind Transfer (con’t)
While on a call, press the Transfer soft key. Followed by the
Blind soft key. Enter the phone number to where you want to
transfer the call to (extension or 10-digit number). Press Send to
complete the transfer.
Leave a Direct Voicemail for an Internal User
Dial * + the extension to where you wish to leave a message. This
allows you to leave a message without ringing their phone.
Transfer Directly to an Internal Voicemail Box
While on a call, tap Transfer+ Blind, the * key+ the ext. to where
you wish to transfer the call to.
Call Park
Call park places the call on hold in the Fusion Cloud. They remain
there until the call is picked up. The parked call can be retrieved
from any Fusion phone by dialing the park extension.
While on a call, press the Transfer soft key followed by the call
will then inform the usre which PARK EXTENSION the call will
be parked under. This nurrber will range between 701-709 (these
When you hear the park extension (example, x701), hang up or
press Transfer again to complete the park.
The intended recipient can pick up the parked call from any
phone on our system by dialing the extension the call was parked
on (i.e., x701).
Note: Additional parking lot ranges can be added to the system.
Please speak with your System Admin .
Placing Conference Calls
During a call, press the Conf soft key (this places the party on
hold). Dial the second party. When they answer. press. Conf
again.
Additional features:
You can split the conference into two calls on hold by pressing the
Split soft key.
To join two parties that are on separate lines, press the Join soft
key.
To end the conference,hang up or press End Call.
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Quick Cloud Quick Guide
Polycom VVX 500 x 600 Business Media Phone
Dynamic Conference Call:
A company-wide internal conference room can be programmed as an
extension. If anyone dials this extension from a Fusion phone, they will
be brought into the conference room. Please speak with your System
Admin to learn more about this feature and assigned extension.
Call Pickup
Call pickup gives users the ability to pick up an incoming call that isri-
ngingoo another extension or a call that is waiting on hold on another
extension. To activate, dial (1*) + the extension.
Voice Announce
Voice announce allows you to automatically activate the speakerphone
of another user and begin speaking with them immediately. To activate,
dial (2* + the extension.
Note: If the other party is on the phone, their phone will ringand they
will have the option of answering.
Call Forwarding
Calling “’71 will enable call forwarding. The system will ask for
the number (10-digit or ext.) to where you wish to forward your
calls to.
Calling *72 disables call forwarding.
Calling *70 forwards calls to the LAST number you forwarded
your calls to.
Viewing Call Logs
The phone maintains a list of the latest 100 missed, placed and
received calls. If you have any missed calls, there will be a number
displayed on the Clock
Icon on the phone. To access, tap the Clock
icon. Icons display next to the call, depending on which type of call it is:
Placed calls icon (outgoing arrow) .
Received calls icon (incoming arrow icon) .
Missed calls icon (X icon).
Tap (I) next to the call to access the call details screen, tap (down
arrow) to sort and order calls, tap (z) display only missed, received or
placed calls. and tap (block) to clear your calls.
You will be able to add any of these contacts in your call list to your
directory through the call details option.
Directory
The phone is equipped with a programmable directory. You can
access the directory by pressing the Home key or the Directory
soft key while viewing the default home screen. From the Direc-
tory, a user can add, remove and edit any contact
Updating Ringtones Con’t.
To set a ringtone for a contact, navigate to your Contact Directory
and select the contact. Press Edit, update the contact’s Ring
Type, and press Save.
Paging
While on the default home screen, press the Paging soft key. This
will show the different paging groups that are available to you.
To initiate a page, select the group that you would like to call and
press the Paging soft key. All phones wit hin that group will beep
and you can proceed with broadcasting your page. To initiate a
page all, simply press and hold the Page soft key.
Note: By default, the only group is PAGE ALL If required, addi-
tional groups can be programmed for the company.
Directory Con’t.
To add a contact to the Director y, add them through one of the
call lists or browse to the directory and press the + icon:
First Name
Last Name
Contact (internal extension or 10-digit external number)
Ring tone
Speed Dial (The phone calls this a Favorite. This is assigned
by default .)
Watch Buddy {Enabling Watch Buddy for an internal extension
will allow you to view from your display whether this person is
on the phone or not.)
Note: Any unused line keys will be assigned to a user from
your directory based on theSpeed Dial (Favorite) number. If
-
rectory will be displayed there and you can easily tap to dial or
transfer calls. If those contacts are internal extensions, Watch
Buddy is enabled and you will be able to see whether they are
on the phone.
Phone Controls
Muting the Microphone
During a call, press (mute microphone) so other parties can’t
hear you. To disable Mute, press (mute microphone) again.
The button will light up red when Mute is enabled.
Using Do Not Disturb
To enable or disable ringing. press the DND soft key from the
main default screen (make sure you are not on a phone call).
When Do Not Disturb
is enabled, the DND icon. (red box + phone) displays in the
status bar and beside the appropriate Line key.
Adjusting Volume
To change call volume, press (plus minus key) during a call.
To change the ringer volume, press (plus minus key) when the
phone is idle or ring.ing.
Updating Ringtones
To change the incoming call ringtone, tap the Home key and
select Settings. Press Basic Settings> Ring Type and select
the ringtone you want
POLYCOM VVX 300
& 400 BUSINESS
MEDIA PHONE
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