Polycom soundpoint IP series User manual

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE APOLYCOM SOUNDPOINT IP DEVICE TO WORK
ON THE BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR
CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE
DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE
POLYCOM FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN BROADSOFT
BROADCLOUD PBX.
Reset the phone to Factory Defaults before continuing.
For SoundPoint IP Series Models: 320*, 321*, 330*, 331*, or 335 (*unsupported)
1. Press the Menu button
2. Select “3. Settings…”
3. Select “2. Advanced…”
4. At the password prompt, enter key in 456 then press the Enter soft key
Note:
●If the password is a known value other than 456, then enter that value instead
●If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot
be performed, and the device cannot be modified for use in the BroadSoft BroadCloud PBX network.
5. Select “1. Admin Settings…”
6. Select “1. Network Configuration…”
7. Using the up/down arrows, highlight “DHCP Menu: …” then press Select
8. Using the up/down arrows, highlight “Boot Server: …” then press Select
9. Using the right/left arrows, highlight “Static” then press the Ok soft key
10. Press Back/Left to return to the Network Configuration menu
11. Using the up/down arrows, highlight “Server Menu: …” then press Select
12. Using the up/down arrows, highlight “Server Type: …” then press Select
13. Using the right/left arrows, select “HTTPS” then press the Ok soft key
14. Using the up/down arrows, highlight “Server Address: “ then press Select
15. Press the # key to change the input type to URL
16. Using the numeric keypad, enter the following case sensitive URL:
For North America
OLDER DEVICES - https://polycom.sipflash.com
For North America
NEWER DEVICES - https://plcm.sipflash.com
For Europe
All DEVICES - https://polycom.broadcloud.eu

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
For Australia
All DEVICES - https://polycom.broadcloud.com.au
For FED
All DEVICES - https://polycom.broadcloudgov.us
If you are having trouble flashing your device with these URLs, please contact your technical support team
for assistance.
Notes:
●Use the * key to enter periods (requires a single key press in any key mode)
17. Press the Ok soft key
18. Press Back/Left twice to reach the Save Config screen
19. Press the “Yes” soft key to begin the reboot sequence
Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the
station assignment process was properly completed prior to the reboot, the device will boot into a station specific
assigned/usable state. If not, the device will boot into a default unassigned/unusable state, and will remain in this state until
the site administrator has completed the station assignment process. If this occurs, contact your site administrator and
request that station assignment be completed for the device in question.
WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE APOLYCOM SOUNDPOINT IP DEVICE TO WORK
ON THE BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR
CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE
DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE
POLYCOM FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN BROADSOFT
BROADCLOUD PBX.
Reset the phone to Factory Defaults before continuing.
For SoundPoint IP Series Models: 450, 501*, 550, 560, 601*, 650, or 670 (*unsupported)
1. Press the Menu button
2. Select “3. Settings…”
3. Select “2. Advanced…”
4. At the password prompt, enter key in 456 then press the Enter soft key
Note:
●If the password is a known value other than 456, then enter that value instead

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
●If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot
be performed, and the device cannot be modified for use in the BroadSoft BroadCloud PBX network.
5. Select “1. Admin Settings…”
6. Select “1. Network Configuration…”
7. Using the up/down arrows, highlight “Provisioning Server…” then press Select
8. Using the up/down arrows, highlight “DHCP Menu: …” then press Select
9. Using the up/down arrows, highlight “Boot Server: …” then press Edit
10. Using the right/left arrows, select “Static” then press Ok
11. Press “Exit” (left arrow on 320/330 models) to return to the Network Configuration menu
12. Using the up/down arrows, highlight “Server Menu: …” then press Select
13. Using the up/down arrows, highlight “Server Type: …” then press Edit
14. Using the right/left arrows, select “HTTPS” then press Ok
15. Using the up/down arrows, highlight “Server Address: “ then press Edit
16. Using the numeric keypad, enter the following case sensitive URL:
For North America
OLDER DEVICES - https://polycom.sipflash.com
For North America
NEWER DEVICES - https://plcm.sipflash.com
For Europe
All DEVICES - https://polycom.broadcloud.eu
For Australia
All DEVICES - https://polycom.broadcloud.com.au
For FED
All DEVICES - https://polycom.broadcloudgov.us
If you are having trouble flashing your device with these URLs, please contact your technical support team
for assistance.
Notes:
●Use the * key to enter periods (requires a single key press in any key mode)
●Use the # key to enter forward slashes (requires three consecutive key presses in either lowercase or uppercase
key modes)
17. Press Ok
18. Press Exit/Back repeatedly until the device is returned to the Advanced menu
19. Select “3. Restart Phone…”
20. Press “Yes” to begin the reboot sequence
Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the
station assignment process was properly completed prior to the reboot, the device will boot into a station specific

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
assigned/usable state. If not, the device will boot into a default unassigned/unusable state, and will remain in this state until
the site administrator has completed the station assignment process. If this occurs, contact your site administrator and
request that station assignment be completed for the device in question.
WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE APOLYCOM SOUNDPOINT IP DEVICE TO WORK
ON THE BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR
CONFIGURATION SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE
DEVICE WILL ONLY BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE
POLYCOM FACTORY DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN BROADSOFT
BROADCLOUD PBX.
Reset the phone to Factory Defaults before continuing.
For SoundStation IP Series Models: 5000, 6000, 7000, DUO, TRIO
1. Press the Menu button
2. Select “3. Settings…”
3. Select “2. Advanced…”
4. At the password prompt, enter key in 456 then press the Enter soft key
Note:
●If the password is a known value other than 456, then enter that value instead
●If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot
be performed, and the device cannot be modified for use in the BroadSoft BroadCloud PBX network.
5. Select “1. Admin Settings…”
6. Select “1. Network Configuration…”
7. Using the up/down arrows, highlight “Prov Server…” then press Select
8. Using the up/down arrows, highlight “DHCP Menu: …” then press Select
9. Using the up/down arrows, highlight “Boot Server: …” then press Select
10. Using the up/down arrows, select “Static” then press Select
11. Press “Exit” to return to the Network Configuration menu
12. Using the up/down arrows, highlight “Server Menu: …” then press Select
13. Using the up/down arrows, highlight “Server Type: …” then press Select
14. Using the up/down arrows, select “HTTPS” then press Select
15. Using the up/down arrows, highlight “Server Address: “ then press Select
16. Using the numeric keypad, enter the following case sensitive URL:
For North America
OLDER DEVICES - https://polycom.sipflash.com

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
For North America
NEWER DEVICES - https://plcm.sipflash.com
For Europe
All DEVICES - https://polycom.broadcloud.eu
For Australia
All DEVICES - https://polycom.broadcloud.com.au
For FED
All DEVICES - https://polycom.broadcloudgov.us
If you are having trouble flashing your device with these URLs, please contact your technical support team
for assistance.
Notes:
●Use the * key to enter periods (requires a single key press in any key mode)
●Use the # key to enter forward slashes (requires three consecutive key presses in either lowercase or uppercase
key modes)
17. Press Select
18. Press Exit repeatedly until the device is returned to the Advanced menu
19. Select “3. Restart Phone…”
20. Press “Yes” to begin the reboot sequence
Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the
station assignment process was properly completed prior to the reboot, the device will boot into a station specific
assigned/usable state. If not, the device will boot into a default unassigned/unusable state, and will remain in this state until
the site administrator has completed the station assignment process. If this occurs, contact your site administrator and
request that station assignment be completed for the device in question.
WARNING: THIS PROCEDURE DESCRIBES HOW TO MANUALLY RECONFIGURE APOLYCOM VVX IP DEVICE TO WORK ON THE
BROADSOFT BROADCLOUD PBX NETWORK. ONCE THIS PROCEDURE HAS BEEN COMPLETED, ANY PRIOR CONFIGURATION
SETTINGS ON THE DEVICE WILL BE OVERRIDDEN, INCLUDING THE ADMINISTRATOR PASSWORD, AND THE DEVICE WILL ONLY
BE USABLE ON THE BROADSOFT BROADCLOUD PBX NETWORK. THE DEVICE MUST BE RETURNED TO THE POLYCOM FACTORY
DEFAULT CONFIGURATION BEFORE IT CAN BE USED ON ANY NETWORK OTHER THAN BROADSOFT BROADCLOUD PBX.
Reset the phone to Factory Defaults before continuing.
For VVX Series Models: 101/201
1. Press the Menu button
2. Select “Settings…”
3. Select “2. Advanced…”
4. At the password prompt, enter key in 456 then press the Enter soft key
Note:

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
●If the password is a known value other than 456, then enter that value instead
●If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot
be performed, and the device cannot be modified for use in the BroadSoft BroadCloud PBX network.
5. Select “1. Admin Settings…”
6. Using the up/down arrows to select TLS Security, then TLS Applications, then Provisioning, then TLS Protocol, and
finally select the check box for SSL v2/v3. Using the back/left arrows 4 times to get to Administration Settings menu.
Note, Step 6 is needed only for the phones on the Fed systems. This is to enable TLS1.2 on phones. Skip this step for
phones on non-FED systems
7. Select “1. Network Configuration…”
8. Using the up/down arrows, highlight “Provisioning Server…” then press Select
9. Using the up/down arrows, highlight "DHCP Menu: ..." then press Select
10. Using the up/down arrows, highlight "Boot Server: ..." then press Select
11. Using the up/down arrows, select "Static" then press Select
12. Press Back to exit DHCP menu
13. Using the up/down arrows, highlight “Server Type:…” then press Select
14. Using the right/left arrows, select “HTTPS” then press the Ok soft key
15. Using the up/down arrows, highlight “Server Address:…“ then press Select
16. Using the numeric keypad, enter the following case sensitive URL:
For North America
OLDER DEVICES - https://polycom.sipflash.com
For North America
NEWER DEVICES - https://plcm.sipflash.com
For Europe
All DEVICES - https://polycom.broadcloud.eu
For Australia
All DEVICES - https://polycom.broadcloud.com.au
For FED
All DEVICES - https://polycom.broadcloudgov.us
If you are having trouble flashing your device with these URLs, please contact your technical support team
for assistance.
Notes:
●Use the * key to enter periods (requires a single key press in any key mode)
17. Press the Ok softkey
18. Press Back/Left twice to reach the Save Config screen
19. Press the “Yes” soft key to begin the reboot sequence

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the
station assignment process was properly completed prior to the reboot, the device will boot into a station specific
assigned/usable state. If not, the device will boot into a default unassigned/unusable state, and will remain in this state until
the site administrator has completed the station assignment process. If this occurs, contact your site administrator and
request that station assignment be completed for the device in question.
Reset the phone to Factory Defaults before continuing.
For VVX Series Models: 300/301/310/311, 400/401/410/411, 500/501, or 600/601
1. Press the Menu button
2. Select “Settings…”
3. Select “2. Advanced…”
4. At the password prompt, enter key in 456 then press the Enter soft key
Note:
●If the password is a known value other than 456, then enter that value instead
●If the password is not 456 and the actual password is not known, then the remainder of this procedure cannot
be performed, and the device cannot be modified for use in the BroadSoft BroadCloud PBX network.
5. Select “1. Admin Settings…”
6. Using the up/down arrows to select TLS Security, then TLS Applications, then Provisioning, then TLS Protocol, and
finally select the check box for SSL v2/v3.
Note, Step 6 is needed only for the phones on Fed systems, this is to enable TLS1.2 on phones. Skip this step for
phones on non-FED systems.
7. Select “1. Network Configuration…”
8. Using the up/down arrows, highlight “Provisioning Server…” then press Select
9. Using the up/down arrows, highlight "DHCP Menu: ..." then press Select
10. Using the up/down arrows, highlight "Boot Server: ..." then press Select
11. Using the up/down arrows, select "Static" then press Select
12. Press Back to exit DHCP menu
13. Using the up/down arrows, highlight “Server Type:…” then press Select
14. Using the right/left arrows, select “HTTPS” then press the Ok soft key
15. Using the up/down arrows, highlight “Server Address:…“ then press Select
16. Using the numeric keypad, enter the following case sensitive URL:

Polycom SoundPoint/SoundStation/VVX IP
Series
Manual Reconfiguration Procedure
BroadSoft BroadCloud PBX 07/19/2017
For North America
OLDER DEVICES - https://polycom.sipflash.com
For North America
NEWER DEVICES - https://plcm.sipflash.com
For Europe
All DEVICES - https://polycom.broadcloud.eu
For Australia
All DEVICES - https://polycom.broadcloud.com.au
For FED
All DEVICES - https://polycom.broadcloudgov.us
If you are having trouble flashing your device with these URLs, please contact your technical support team
for assistance.
Notes:
●Use the * key to enter periods (requires a single key press in any key mode)
17. Press the Ok soft key
18. Press Back/Left twice to reach the Save Config screen
19. Press the “Yes” soft key to begin the reboot sequence
Once the boot process has completed, the device will be provisioned for use in the BroadSoft BroadCloud PBX network. If the
station assignment process was properly completed prior to the reboot, the device will boot into a station specific
assigned/usable state. If not, the device will boot into a default unassigned/unusable state, and will remain in this state until
the site administrator has completed the station assignment process. If this occurs, contact your site administrator and
request that station assignment be completed for the device in question.