Polycom VVX 250 User manual

Polycom VVX 250 350 AND
450 User Guide
Offer: Cloud Collaboration – TIPT
Category: Cloud Collaboration

Polycom VVX 250 350 AND 450 User Guide
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Table of Contents
1. DOCUMENT PURPOSE 3
2. VVX 250 3
VVX 250 Telephone Buttons....................................................................................................3
3. VVX 350 5
VVX 350 Telephone Buttons....................................................................................................5
4. VVX 450 7
VVX 450 Telephone Buttons....................................................................................................7
5. VVX 250, 350 & 450 SCREEN OVERVIEW 9
6. VVX 250, 350 & 450 TELEPHONE FEATURES 10
7. FEATURE ACCESS CODES 14

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1. Document Purpose
This Guide describes the various features available on the TIPT Polycom VVX 250,
350 & 450. Telephone Buttons describe the physical buttons and keys on the phone,
the Screen Overview outlines basic functions, and Telephone Features describe the
phone functionalities of TIPT Polycom VVX 250, 350 & 450. The Other Features and
Access Code sections describes even more features that are available by entering a
star [*] code.
2. VVX 250
VVX 250 Telephone Buttons

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#
KEY
DESCRIPTION
1
Line Keys
Enables you to select a phone line, view calls on a
line or quickly call a favourite contact
2
Reversible Tab
Secures the handset in the cradle when your phone
stand is positioned in a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset to the
protrusion on the tab fits into the slot on the handset
3
Speaker
Provides ringer and hands-free (speakerphone) audio
output
4
Back Key
Enables you to return to the previous screen
5
Transfer Key
Transfers an active call to a contact
6
Hold Key
Holds an active call or resumes a held call
7
Volume Keys
Adjust the volume of the handset, headset, speaker
and ringer
8
Dial Pad
These are the telephone dialling keys –and more.
Enables you to enter numbers, letters, and special
characters. You can also use the Dialpad keys to
select menu items that have index numbers
9
Mute Key
Mutes audio during calls and conferences
10
Speakerphone Key
Enables you to place and receive calls using the
speakerphone
11
Headset Key
Enables you to place and receive calls through the
headset. If you have a headset attached and wish to
use it instead of the handset, press the button instead
of picking up the handset. It will turn off your handset
and turn on the headset
12
USB Port
Enables you to attach a USB flash drive or USB
headset
13
Home Key
Press the Home key from any screen to display Home
View. From Home View press the Home key to
display the Lines and Calls Views
14
Navigation Keys /
Select Keys
Scroll through displayed information or options. Select
a field of displayed data
15
Soft Keys
Enable you to select context sensitive keys that
display along the bottom of the screen
16
Security Slot
The connector on the back of your phone enables you
to attach a universal cable lock to your phone so you
can secure it to a desktop
17
Screen
The 2.8-inch colour screen that enables you to view
menu options and data
18
Message Waiting
Indicator flashes red to indicate new messages

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3. VVX 350
VVX 350 Telephone Buttons

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#
KEY
DESCRIPTION
1
Line Keys
Enables you to select a phone line, view calls on a
line or quickly call a favourite contact
2
Reversible Tab
Secures the handset in the cradle when your phone
stand is positioned in a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset to the
protrusion on the tab fits into the slot on the handset
3
Speaker
Provides ringer and hands-free (speakerphone) audio
output
4
Back Key
Enables you to return to the previous screen
5
Transfer Key
Transfers an active call to a contact
6
Messages Key
Enables you to access and manage instant and voice
messages
7
Hold Key
Holds an active call or resumes a held call
8
Volume Keys
Adjust the volume of the handset, headset, speaker
and ringer
9
Dial Pad
These are the telephone dialling keys –and more.
Enables you to enter numbers, letters, and special
characters. You can also use the Dialpad keys to
select menu items that have index numbers
10
Mute Key
Mutes audio during calls and conferences
11
Speakerphone Key
Enables you to place and receive calls using the
speakerphone
12
Headset Key
Enables you to place and receive calls through the
headset. If you have a headset attached and wish to
use it instead of the handset, press the button instead
of picking up the handset. It will turn off your handset
and turn on the headset
13
USB Port
Enables you to attach a USB flash drive or USB
headset
14
Home Key
Press the Home key from any screen to display Home
View. From Home View press the Home key to
display the Lines and Calls Views
15
Navigation Keys /
Select Keys
Scroll through displayed information or options. Select
a field of displayed data
16
Soft Keys
Enable you to select context sensitive keys that
display along the bottom of the screen
17
Security Slot
The connector on the back of your phone enables you
to attach a universal cable lock to your phone so you
can secure it to a desktop
18
Screen
The 2.8-inch colour screen that enables you to view
menu options and data
19
Message Waiting
Indicator flashes red to indicate new messages

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4. VVX 450
VVX 450 Telephone Buttons

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#
KEY
DESCRIPTION
1
Line Keys
Enables you to select a phone line, view calls on a
line or quickly call a favourite contact
2
Reversible Tab
Secures the handset in the cradle when your phone
stand is positioned in a high angle. To secure the
handset, remove the tab, reverse it so the protrusion
points up, and re-insert it. Position the handset to the
protrusion on the tab fits into the slot on the handset
3
Speaker
Provides ringer and hands-free (speakerphone) audio
output
4
Back Key
Enables you to return to the previous screen
5
Transfer Key
Transfers an active call to a contact
6
Messages Key
Enables you to access and manage instant and voice
messages
7
Hold Key
Holds an active call or resumes a held call
8
Volume Keys
Adjust the volume of the handset, headset, speaker
and ringer
9
Dial Pad
These are the telephone dialling keys –and more.
Enables you to enter numbers, letters, and special
characters. You can also use the Dialpad keys to
select menu items that have index numbers
10
Mute Key
Mutes audio during calls and conferences
11
Speakerphone Key
Enables you to place and receive calls using the
speakerphone
12
Headset Key
Enables you to place and receive calls through the
headset. If you have a headset attached and wish to
use it instead of the handset, press the button instead
of picking up the handset. It will turn off your handset
and turn on the headset
13
USB Port
Enables you to attach a USB flash drive or USB
headset
14
Home Key
Press the Home key from any screen to display Home
View. From Home View press the Home key to
display the Lines and Calls Views
15
Navigation Keys /
Select Keys
Scroll through displayed information or options. Select
a field of displayed data
16
Soft Keys
Enable you to select context sensitive keys that
display along the bottom of the screen
17
Security Slot
The connector on the back of your phone enables you
to attach a universal cable lock to your phone so you
can secure it to a desktop
18
Screen
The 2.8-inch colour screen that enables you to view
menu options and data
19
Message Waiting
Indicator flashes red to indicate new messages

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5. VVX 250, 350 & 450 Screen Overview
VIEW
DESCRIPTION
Phone View
The phone has three main views: Home, Calls, and Lines
View (the default).
To change views: For Home View press the Home key. From
Home View press the Home key to display either Lines or Calls
View.
Home View
Home View displays the phone line, messages, settings and
information.
To change the displayed page, press the down or up arrow
key. To change the highlighted entry, press the right or left
arrow key. Select New Call to place a call. Select Messages to
access voicemail. Select Directories to access Contact
Directory, Favourites and Recent Calls list. Select Forward to
establish forwarding options for incoming calls. Select DND to
toggle DND (Do Not Disturb) on or off. When DND is enabled,
phone won’t ring, and incoming calls will go to voicemail. Select
Settings to access phone features and settings to customize
the phone.
Lines View
Lines View is the default display. Lines view displays phone
lines, favourites, and soft keys. If the phone has calls, the
phone line indicates the number of calls and if they are active
or held. If there is an active call, the call colour is medium grey.
If the phone line has one or more held calls, the call colour is
light grey. To select a call, use the up and down arrow keys.
Calls View
If multiple calls are in progress or if there is one held call, Calls
View can be accessed. Use the up and down arrow keys to
view all calls.
Entering Data
Use the Dialpad keys to enter information. To delete
characters, use left and right arrow keys until the cursor is
positioned to the right of the character, then press the double
arrows. To enter characters, press key repeatedly to see the
character options and then stop to select. To type special
characters, select Encoding then use the 1, *, 0 or # key one or
more times to enter special characters. To enter a space,
select Encoding, select one of the alphabetic options and then
press the 0 key.
About Calls
Only one call can be active at one time (others can be on hold).
You can use the headset, speakerphone, or handset for any
call. During a call, you have the option to change modes.

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6. VVX 250, 350 & 450 Telephone Features
•Placing, Answering, Returning to calls & Ending Calls
Placing a call: Simply pick up the handset, press the speakerphone key or press
the headset key then enter the phone number or enter the phone number first
then choose the method. To place calls quickly, choose a favourite in Home or
Lines view or choose from your Favourites list, Recent Calls list or Contact
Directory.
Answering calls: To use the handset, pick up the handset. To use the
speakerphone, press Answer, the speakerphone key, or the line key of the
incoming call. To use the headset, press headset key. If already in handset,
speakerphone or headset mode, press Answer and the phone will automatically
use that mode. To answer a new call while on an active call, tap Answer and the
current call will be held.
To Return to your calls: If you navigate away from your calls, return to Calls
view by pressing More and then Lines or the Home key. Scroll up or down to
see all lines and calls.
Ending Calls: Hang up to end a call or press End Call. In Calls view, select the
held call, and press Resume > End Call.
•Favorites
Favourites are contacts you call most often. Favourites display in your Favourites
list and Lines view. They also display when you choose the phone line in Home
view.
To assign a contact as a favourite: From Home view, select Directories >
Contact Directory. Select the contact and select Edit. There are also 9 favorites
that will display in Lines view and from Home view. They can quickly be dialled by
choosing the correct contact. They will display according to an assigned index
number. The contact with the lowest index number displays first. Establish the
index number from the Edit Contract Screen by using the up and down arrow
keys to select Favorite Index and entering an index number. Press Save.
To dial a Favorite: From Home view, select Directories > Contact Directory.
From the Favorites list, use the up and down arrow key to select the favorite. The
call is automatically placed.
To reorder your Favorites list: Update the contact’s Favorite Index number in
the Contact Directory.
•Call Hold & Resume
From Lines or Calls view, press Hold. If in Call View, the call must first be
highlighted. To resume a held call, from Calls view, use the up and down arrow
keys to highlight the call and press Resume.
•Redial
To dial the last number called, press the right arrow key for the Placed Calls list.
The first number in the list is the last call placed. From the Placed Calls list, press
Dial.

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•Microphone Mute
The mute feature allows you to hear the other party, but they cannot hear you.
During a call, press the Mute button. The button turns red and a microphone on
the screen indicates that the other party (or parties) cannot hear you. Microphone
Mute applies to all modes: Handset, Headset, and Speakerphone. You can still
hear all other parties while mute is enabled. To turn off microphone Mute, press
Mute button again.
•Conference Calls
To establish a conference call: Call the first person. From Lines or Calls view,
press More > Confrnc. The active call is held. Using the Dialer, call the second
person. When the second person answers, press More > Confrnc or press Join
to join everyone in a conference.
To hold a conference call: From Lines or Calls View, press Hold. If in Calls
view, be sure to highlight the conference first.
To resume a held conference call: From Lines or Calls view, press Resume.
To end a conference call: From Lines or Calls view, press End Call. ⋅
To split a conference call: From Lines or Calls view, press Split. The
conference call ends. By default, the other two people are held.
•Using the Speakerphone
Press the speakerphone button and it will glow green and activate the
speakerphone. If on a call and want to use the speakerphone instead of the
handset or the headset, press the speakerphone button then hang-up the
handset. Press it again and the speakerphone will hang-up. Lifting the handset or
pressing the headset button while on the speakerphone will turn the
speakerphone off and place the call on the handset or the headset.
•Incoming Call Ringtones
A simple way to personalize the phone is to change the phone’s ringtone. Unique
ringtones can be chosen for the different lines on the phone.
To select an incoming call ringtone for the phone or a line: From Home view,
select Settings > Basic > Preferences. If multiple lines are configured on the
phone, select the line to apply a new ringtone to. From the Ring Type screen, use
the up and down arrow keys to select the ringtone. To hear the ringtone before
changing it, press Play. The default ringtone is Low Trill.
To set a ringtone for a contact: Navigate to the Contact Directory and select
the contact. From the contact’s information screen, press Edit > Ring Type. Use
the up and down arrow keys to select the ringtone and press Save.
•Reject Calls
When a call comes in that you do not wish to answer and do not want it to keep
ringing your phone, press Reject. This will send the call immediately to voicemail.

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•Call Transfer
When transferring a call to another party, there is an option to talk to the party
before the transfer completes (consultative) or can be a blind transfer (without
talking to the other party).
To perform a consultative transfer:
1. From Lines or Calls view, press Transfer. The active call is held.
2. From the Dialler, press Consultative and place a call to the party to
transfer the call to.
3. Connect and talk with the person, and then press Transfer. To cancel the
transfer before the call connects, press Cancel.
To perform a blind transfer:
1. From Lines or Calls view, press Transfer. The active call is held.
2. From the Dialler, press Blind, and place a call to the party want to
transfer the call to. If you don’t see Blind, press More, and then Blind.
The call automatically transfers to the party you specified.
• Call forwarding
To enable call forwarding: From Home View, press Forward. Select the
forwarding type to enable, type a forwarding number, and press Enable.
To disable call forwarding: From Home View, press Forward. Select the
forwarding type to disable, and press Disable.
To enable per-call forwarding: As your phone rings, press Forward, enter the
forwarding number, and press Forward again.
•Call Park and Retrieval
Parking a call is very similar to putting a call on hold. The key difference is, when
placing a call on hold it can only be retrieved from the phone that put the call on
hold. With Call Park, a call can be placed on hold and picked up from ANY phone
within the same group.
To park a call: Press Transfer. Dial *68. Enter the extension to place the call
against and Press # or follow the IVR prompts to place the call against the same
user.
To retrieve a parked call: Dial *88. Enter the extension the call was placed and
Press # or follow the IVR prompts to place the call against the same user. The
call will immediately be connected.
•Do Not Disturb
Enabling Do Not Disturb (DND) prevents the phone from ringing and sends all
incoming calls directly to voicemail. All calls received while DND is enabled will
be logged to the Recent Calls list.
To toggle Do Not Disturb on and off, from Home view, select DND. If the phone is
idle, press DND.

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By default, the Do Not Disturb feature applies to all lines on the phone. However,
your phone may be set up so that you can enable the feature on a per-line basis.
To enable or disable Do Not Disturb for a particular line:
1. From Home view, select DND.
2. From the Line Select screen, use the up and down arrow keys to select
the line to enable or disable Do Not Disturb on.
3. From the Do Not Disturb screen, select Enable or Disable.
•Voicemail
When a caller has left a voice message, the telephone will flash the red light at
top right of the phone, the status bar will identify the total number of new
messages (the count is a total of all messages on all lines on the phone) and
there will be a stutter dial tone.
To listen to voicemail messages:
1. Press the messages button (Note: Message Button Not available on VVX
250) Or, from Home view, select Messages > Message Centre.
2. If multiple lines are configured on the phone, the Line Select screen
displays. Use the up and down arrow keys to select the line that has the
message.
3. From the Messages screen, press Connect and follow the prompts.
•Contact Directory
Store a large number of contacts in the phone’s local Contact Directory. From the
local Contact Directory, view contact information, search for contacts and dial
contacts. If able to update the Contact Directory, can also add contacts, update
contact information, and delete contacts.
To view the Contact Directory:
From Home view, select Directories and then select Contact Directory.
To view contact information:
From the Contact Directory, use the up and down arrow keys
To select the contact and press Info. The contact’s infor-mation screen, including
the contact’s name and phone number, displays. Additional information—such as
a job title, label, or email address may also display.
To search for a contact:
1. From your Contact Directory, press Search.
2. From the Search screen, enter search criteria and press Search. A list of
search results is displayed. Press Back to display the Contact Directory
again.
To dial a contact:
1. From the Contact Directory, use the up and down arrow keys to select the
contact and press Info.
2. From the contact’s information screen, press Dial.

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To add a contact:
1. From Home view select Directories and then select Contact
Directory.
2. Press Add.
3. From the Add Contact screen, enter contact information.
•Enterprise Directory
If Enterprise Directory is available on the phone, select Enterprise Directory.
Then perform a search. The screen displays a list of contacts, starting with the
most successful matches.
7. Feature Access Codes
The below are commonly used features that can be activated and deactivated via the
use of access codes by dialling a * and a 2-digit number
Feature Access
Code Name
Default
Description
Anonymous Call
Rejection
Activation
*77
Activates the Anonymous Call Rejection service. After the user dials the FAC, an
announcement informs the user that the service has been successfully activated. If
the service was already active, the user still receives the announcement.
Anonymous Call
Rejection
Deactivation
*87
Deactivates the Anonymous Call Rejection service. After the user dials the FAC, an
announcement informs the user that the service has been successfully deactivated,
even if the service was never activated.
Anonymous Call
Rejection
Interrogation
*52*
Informs the user whether the Anonymous Call Rejection service is activated or
deactivated.
Call Forwarding
Always Activation
*72
Activates the Call Forwarding Always service, which sends incoming calls to another
number, such as a mobile phone or administrative assistant. After dialing the FAC, the
user dials the phone number to which to redirect calls.
Call Forwarding
Always
Deactivation
*73
Deactivates the Call Forwarding Always service.
Call Forwarding
Always
Interrogation
*21*
Informs the user whether the Call Forwarding Always service is activated or
deactivated. If the service is activated, the user also hears the forwarding destination,
which can be a phone number, SIP-URI, or voice mail. Call Forwarding Always
Interrogation is available only when one or more of the following services are
authorized (for a service provider or group) or assigned (for a user): Call Forwarding
Always, Voice Messaging User, Third-Party Voice Mail Support.
Call Forwarding
Always To Voice
Mail Activation
*21
Activates the Call Forwarding Always To Voice Mail service. After activation all user's
calls are sent to voice mail.
Call Forwarding
Always To Voice
Mail Deactivation
#21
Deactivates the Call Forwarding Always To Voice Mail service.
Call Forwarding
Busy Activation
*90
Activates the Call Forwarding Busy service, which sends incoming calls to another
number, such as a mobile phone or administrative assistant, when the user is on the
phone. After dialing the assigned code, the user dials the phone number to which to
redirect calls.

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Call Forwarding
Busy Deactivation
*91
Deactivates the Call Forwarding Busy service.
Call Forwarding
Busy Interrogation
*67*
Tells the user whether their Call Forwarding Busy service is activated or deactivated. If
the service is activated, the user also hears the forwarding destination, which can be a
phone number, SIP-URI, or voice mail. Call Forwarding Busy Interrogation is available
only when one or more of the following services are authorized (for a service provider
or group) or assigned (for a user): Call Forwarding Busy, Voice Messaging User,
Third-Party Voice Mail Support.
Call Forwarding
Busy To Voice Mail
Activation
*40
Activates the Call Forwarding Busy To Voice Mail service, which sends the user's calls
to voice mail when the user is on the phone.
Call Forwarding
Busy To Voice Mail
Deactivation
#40
Deactivates the Call Forwarding Busy To Voice Mail service.
Call Forwarding No
Answer Activation
*92
Activates the Call Forwarding No Answer service, which sends incoming calls to
another number, such as a mobile phone or administrative assistant, when the user
does not answer the phone. After dialing the FAC, the user dials the phone number to
which to redirect calls.
Call Forwarding No
Answer
Deactivation
*93
Deactivates the Call Forwarding No Answer service.
Call Forwarding No
Answer
Interrogation
*61*
Informs the user whether their Call Forwarding No Answer service is activated or
deactivated. If the service is activated, the user also hears the forwarding destination,
which can be a phone number, SIP-URI, or voice mail. Call Forwarding No Answer
Interrogation is available only when one or more of the following services are
authorized (for a service provider or group) or assigned (for a user): Call Forwarding
No Answer, Voice Messaging User, Third-Party Voice Mail Support.
Call Forwarding No
Answer To Voice
Mail Activation
*41
Sends user's calls to voice mail when calls are not answered.
Call Forwarding No
Answer To Voice
Mail Deactivation
#41
Deactivates the Call Forwarding No Answer To Voice Mail service.
Call Forwarding
Not Reachable
Activation
*94
Activates the Call Forwarding Nor Reachable service, which sends calls to another
number, such as a mobile phone or administrative assistant, when the user's device is
not accessible by BroadWorks. After dialing the FAC, the user dials the phone number
to which to redirect calls.
Call Forwarding
Not Reachable
Deactivation
*95
Deactivates the Call Forwarding Not Reachable service.
Call Forwarding
Not Reachable
Interrogation
*63*
Informs the user whether their Call Forwarding Not Reachable service is activated or
deactivated. If the service is activated, the user also hears the forwarding
destination. Call Forwarding Not Reachable Interrogation is available only when the
user has the Call Forwarding Not Reachable service assigned.
Call Forwarding
Selective Activation
#76
Activates the Selective Call Forwarding service, which sends incoming calls to another
number, such as a mobile phone or administrative assistant, based on pre-defined
criteria. The service must be configured through the web portal with the default
forwarding number and at least one active selective criterion before it can be activated.
Call Forwarding
Selective
Deactivation
#77
Deactivates the Selective Call Forwarding service.
Calling Line ID
Delivery Blocking
Interrogation
*54*
•Informs the user whether their Calling Line ID Delivery Blocking service is activated or
deactivated.
Calling Line ID
Delivery Blocking
per Call
*67
Blocks the display of the user's calling line ID for one call. Before placing a call, the
user dials the FAC, and then places the call as usual.

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Calling Line ID
Delivery Blocking
Persistent
Activation
*31
Activates the Calling Line ID Delivery Blocking service, which blocks the display of the
user's calling line ID for all calls.
Calling Line ID
Delivery Blocking
Persistent
Deactivation
#31
Deactivates the Calling Line ID Delivery Blocking service for all calls.
Calling Line ID
Delivery per Call
*65
Overrides Calling Line ID Delivery Blocking for one call. Before placing a call, the user
dials the FAC, and then places the call as usual.
Call Park
*68
Places the call on hold in such a way that other users in the group or enterprise can
retrieve the call. Calls can only be parked on extensions with the Call Park service
assigned.
Call Park Retrieve
*88
Retrieves a call that was previously parked.
Call Pickup
*98
Answers the ringing phone within an assigned call pickup group. If more than one
phone is ringing, Call Pickup answers the phone that has been ringing the
longest. The call pickup group is determined by an administrator and may or may not
consist of those listed in the group phone list. The extensions in the call pickup group
can be viewed on the web portal.
Call Retrieve
*11
Retrieves an existing active call from another endpoint. The user dials the Call
Retrieve FAC from the location where they want to retrieve the call. The user can
retrieve a call from the primary location, from a Shared Call Appearance alternate
location, from a BroadWorks Anywhere location, or from a Flexible Seating Host
location the user is associated with. In addition, a user with the Executive service can
retrieve a call that is connected to an assistant location and a user with the Executive-
Assistant service can use the Call Retrieve FAC via the Executive-Assistant Initiate
Call FAC to retrieve/pull an executive’s call to the assistant’s location.
Call Return
*69
Places a call to the phone number of the last received call. The user is allowed to
return calls only to call types in the Outgoing Calling Plan.
Call Return
Number Deletion
#92#
Deletes the last incoming number.
Call Waiting
Interrogation
*53*
Informs the user whether the Call Waiting service is activated or deactivated.
Call Waiting
Persistent
Activation
*43
Activates the Call Waiting service for all calls.
Call Waiting
Persistent
Deactivation
#43
Deactivates the Call Waiting service for all calls.
Cancel Call
Waiting
*70
Deactivates the Call Waiting service for the next call the user places.
Clear Voice
Message Waiting
Indicator
*99
Allows the user to dial the assigned code to clear the audible (and visible for some
devices) message waiting indicator on their phone.
Connected Line
Identification
Restriction
Interrogation
*56*
Informs the user whether Connected Line Identification Restriction is activated or
deactivated.
Direct Voice Mail
Transfer
*55
Transfers a held call directly to a voice mailbox, that is, without using the CommPilot
Call Manager. The call can be transferred to the user's voice mailbox or to any other
voice mailbox in the group. The Voice Messaging service or the Third Party Voice Mail
Support service must be assigned to the user's group.
Diversion Inhibitor
*80
Prevents redirection services from being activated on the terminating side of an
unanswered call.
Do Not Disturb
Activation
*78
Activates the Do Not Disturb service. When the service is active, the user's phone
does not ring and all calls receive a busy treatment, such as forwarding to voice mail.

Polycom VVX 250 350 AND 450 User Guide
Page 17 of 17
Do Not Disturb
Deactivation
*79
Deactivates the Do Not Disturb service.
Last Number
Redial
*66
Redials the last dialed number. The user is only allowed to redial to numbers allowed
by their Outgoing Calling Plan.
Music On Hold
Per-Call
Deactivation
*60
Deactivates the Music On Hold service for the current call.
Voice Mail
Retrieval
*86
Allows the user to retrieve their BroadWorks or third-party voice mail. Upon dialing this
FAC, the user is automatically connected to their voice mail retrieval menu.
Voice Portal
Access
*62
Allows a user with the Voice Messaging User, Third-Party Voice Mail Support, or
Flexible Seating Guest service to access their voice portal.