Polycom VVX 350 User manual

Quick Reference Guide - Poly – VVX 350 IP Phone
1
Poly VVX 350 IP Phone
About Poly VVX 350
The Poly VVX 350 is a high quality, 6-line IP desk phone
with a colour display screen.
1. LED Indicator 7. Mute button
2. Soft Keys 8. Volume control
3. Navigation button 9. Hold control
4. Home button 10.Voicemail button
5. Headset button 11. Transfer button
6. Speaker button 12. Line buttons
Press the Home button to switch between
screens:
Line Screen - Displays phone lines, speed dials and
available soft keys:
Menu Screen - Displays menu options for settings
and device information
Soft Keys
Soft keys sit at the base of the main screen.
They perform various functions and the soft key
labels will change to reflect the available functions
based on the current screen displayed.
Place Calls
Do any of the following:
 Pick up the handset and enter the number
 Press the headset button and enter the
number
 Press the speaker button and enter the
number
 Enter the number, then press the Dial soft key
 Select the New Call soft key, enter the number
and press the Send soft key
Answer Calls
Do any of the following:
 Lift the handset
 Press the Answer soft key
 Press to answer with a headset
 Press to answer with the speaker phone
End Calls
Do any of the following:
 Replace the handset
 Press the End Call soft key
 Press or
Hold / Resume Calls
To place a call on hold:
 Press the Hold soft key or the Hold button
 To resume the call, press the Resume soft key or
the Hold button
Line Screen View
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Quick Reference Guide - Poly – VVX 350 IP Phone
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Poly VVX 350 IP Phone
Call Waiting
It is possible to make multiple calls, however, only
one active call can be in progress at any time, other
calls are placed on hold.
To make a new call during an active call:
 Press the Hold button or the Hold soft key
to place the original call on hold
 Tap the New Call soft key.
 Enter the new number to dial
To Merge the two calls:
 Press the More > Join soft keys
Transfer Calls
Consultative and Blind transfer actions can be used
when transferring a call to another party.
Consult Transfer
 Press the Transfer soft key or press the
Transfer button
The caller will be place on hold.
 Dial the party you are transferring the call to
 Announce the call, then press the Transfer soft
key or Transfer button
If the second party refuses the call:
 Press Cancel to go back to first party
Blind Transfer
 Press the Transfer soft key or press the Transfer
button
 Press the Blind soft key
 Enter the number to dial or select a number from
the Call History list
The call will transfer directly.
Conference
Creating a conference call allows you to initiate a 3-
way conference call from your handset:
Consult Transfer
 While on an active call press the Confrnc soft key
The caller will be placed on hold.
 Enter the number to dial or select a number from
the Call History list
 When the party answers press the More >
Confrnc soft keys to connect all parties
Forward Calls
Forward incoming calls to a different destination:
 Press the Forward soft key
 Choose either Always, No Answer, or Busy
 Enter the forwarding number, and select Enable
If you select No Answer, enter the number of rings
before the call is to be forwarded
To disable call forwarding:
 Press the Forward soft key
 Navigate to the Enabled forwarding option
 Press Disable
Do Not Disturb (DND)
Enable DND when you do not want to receive calls
 Press DND from the home menu or press the DND
soft key
Incoming callers will receive a busy tone.
 Press DND again to disable
Contacts
Press the Home button, then select Directories.
Access Enterprise Directory, Call History and add
new contacts here.
To view the Contact Directory:
 Select Directories > Contact Directory
To add a contact to the Contact Directory:
 In the Contact Directory, select Add
 Enter the contact’s information and select Save
You can enter a number between 1 and 99 in the
Favorite index field to make a contact a favourite.
Note: Adding a Favourites index will add the contact
to any available line key buttons on the home screen.

Quick Reference Guide - Poly – VVX 350 IP Phone
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Poly VVX 350 IP Phone
Voicemail
Set up Voicemail greeting:
 Press the Voicemail button
 Press the Connect soft key
 When prompted enter your default Voicemail
passcode (This will be provided to you by Vocus)
 Follow the prompts to change your passcode
and record your name
Access Voicemail Messages:
If you have a new Voice message, the LED indicator
light will be flashing red and the message icon will
display on your screen
 Press the Voicemail button
 Follow the prompts to enter your Passcode and
retrieve your messages