Polycom VVX 300 User manual

Voicemail
Accessing Voicemail
1. Press the Voicemail button or dial 86.
2. Follow prompts to play messages, record greetings, etc.
Voice Messaging Main Menu
1
Listen to/Play Messages
2
Busy Greeting Menu
3
No Answer Greeting Menu
4
Extended Away Greeting Menu
5
Compose Message Menu
7
Delete All Messages

Voice Portal Main Menu
#
Repeat Menu
"Play Message" options
While listening to message
Between messages
1
Skip Back
#
Save
2
Pause/Resume
7
Delete
3
Skip Forward
2
Repeat
4
Jump to Beginning
5
Envelope Info
6
Jump to End
6
Play Next Msg
Anytime
8
Callback Caller

Return to Prev Menu
9
Add’l Options
TelNet OfficeEdge℠Complete Service | Polycom VVX300/310 IP Phone.
Quick Reference Guide
Getting to Know Your Polycom IP Phone
MAIN PHONE KEYS
Home Headset Speakerphone Mute
COMMON ICONS
Your phone is active; you can make calls
Your phone is NOT active; no calls can be made
Your phone is set on Do Not Disturb
Shows outbound call from your phone
Shows Inbound call to your phone
Shows missed call to your phone
Contact your company’s phone system administrator with questions
about your service and for more information about available features.
R29-300/310 v1.7

Calling Options
Dialing phone numbers or extensions
Lift your handset and dial the phone number (OR with the handset on-hook, dial the
number and press Dial or press Speakerphone button .) For:
Local call –dial the 7-digit local number
Long distance –dial the 10-digit phone number
(area code + local number)
International –dial 011 + country code + city code + number
Internal extension –dial the 4-digit extension
Answer Calls
Press Speakerphone button , or press Answer and pick up the handset. (If
you are using a headset, press the Headset button .)
To answer a new call while on an active call, press the Answer button. The
current call will be held.
Hold Calls
Place a call on Hold by pressing Hold (on bottom of display) or press the hold
button .Party will hear On Hold music/message while holding. (If you’re in
Calls View, remember to highlight the call first.)
To resume a held call, press Resume from either Lines or Calls View.
Transfer Calls
Transfer call to an extension or other number:
1. During a live call, press Transfer and dial the ext/number, press Send.
2. When you hear the ring back sound, or after you have talked with the
other party, press Transfer and hang up.
NOTE: If you press Transfer or hang up directly after hearing the ring back
sound, the call will automatically transfer without having to announce the caller.
Transfer call directly to Voicemail:
1. During a live call, press More, then VMxfr.
2. Enter the extension number and press Enter.
Conference Calling
To conduct a conference call:
1. Call the first party. After party answers, press More, then Confrnc.
2. Dial the extension or phone for the second party and press Send. When
party answers, press More, then Confrnc again; all three parties are
joined together in conference.
Additional Phone Features
Muting the Microphone
During a call, press (Mute button) so other parties can’t hear you.
To disable Mute, press again.
Do Not Disturb
To disable ringing, press DND. The LCD display will show a “DND” icon and any
incoming calls will be directed to voicemail.
Press DND again to re-enable ringing.
Changing Volume
To change call volume, press during a call.
To change the ringer volume, press when the phone is idle or ringing.
Quick Dial Guide –easy dialing options
On
Off
Call Forward
All Calls
72
73
All Calls to Voicemail
21
#21
When No Answer to Voicemail
41
#41
Not Reachable
(for business continuity plan-requires set up)
94
95
Check Not Reachable Status
63
Call Return (last inbound number)
69
Call Waiting
43
#43
Cancel call waiting for a single call
70
Access Voicemail
86
Music On Hold Deactivation
(per-call deactivation)
60
(Music returns
next call) 
Clear Message Waiting Indicator
99
Change Number of Rings
before voicemail picks up
610
IMPORTANT NOTE about 911: VoIP (Voice over Internet Protocol) service
works differently than traditional phone service, so VoIP E911 service may also
work differently. To understand limitations and be prepared should you need to
make a 911 call from your IP phone, please read the TelNet E911 Emergency
Service Advisory Notification at www.telnetww.com/TelNet911Advisory.pdf