Polycom VVX 300 User manual

Phone Display ……………………………………………………………………………………
Voicemail Greeting ………………………………………………………………………………
Voicemail ……………………………………………………………………………………………
Answering an Incoming Call …………………………………………..…………………………
Answering Call Waiting …………………………………………………………………….
Consultative Transfer …………………………………………………………………………
Blind Transfer ………………………………………………………………………………………
Blind Transfer to Voicemail ………………………………………….…………………………
3 Way Conference Calls ……………………………………………………………………………
Contact Directory ……………………………………………………….…………………………
Do Not Disturb …………………………………………………………………………………………
Additional Features ………………………………………………………..…………………………
Quick User Guide …………………………………………………………………………………
Support ………………………………………………………………………………………………
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Step 1: Press the Home Key, navigate to Messages and then select Message
Center. **You can also simply press the Messages button on the phone
Step 2: You will then be asked to enter your PIN.
•The default voicemail pin is 19807
Step 3: Select option 5 to go into your voicemail options.
Step 4: To Record your personal greeting select Option 1
•Then select which greeting you would like to record
•Option 1 will be to record the standard greeting
•Option 2 will be to record the out of office greeting
•Option 3 will be to record the extended absence greeting
Step 5: To record your name greeting select Option 5
Step 6: To change your PIN select Option 6
Step 1: Select Messages in the Menu
Step 2: Enter your PIN. The default PIN is 19807
Step 3: Select Option 1 to listen to your unheard messages 4

Step 1: Dial the main number
Step 2: Once a recording starts to play, press the * key
Step 3: Enter your extension number
Step 4: It will then ask for your pin followed by the # key
**You are now in your own personal voicemail
Checking Voicemail Remotely From an Auto Attendant
Recording a General or Shared Voicemail
Step 1: Dial *45 and the Extension of the general/shared
voicemail on which you would like to setup
Step 2: Enter your Pin and then press #
Step 3: Select option 5 to go into your voicemail options.
•Select Option "1" to record your personal greeting
•Select Option "2" to record your out of office greeting
•Select Option "3" to record your extended absence
greeting
Step 4: Select Option "4" to select which greeting to play
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To answer an extension from another phone on the hosted system, use the Directed Call Pickup feature. When the
extension that you want to answer is ringing Dial *78 and the desired extension to intercept the call and have it
rerouted to the phone that you are dialing from. Answer any extension from any other phone on the system when it is
ringing.
If you have speed dials with line presence subscriptions you can also answer the call by simply long pressing the speed
dial next to the extension name, then press the Pickup softkey to intercept the call.
When a call comes into your phone the screen will show the Caller ID Name and Number if available.
You can pick up the
handset to answer the
call or you can select the
answer softkey to
answer the call on
speaker phone
The Reject button will stop
the call from ringing on the
phone and send it directly
to voicemail
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When on an active call and a second call comes in to your extension,
the available Caller ID of the new call will show on the entire screen of
the phone and you will hear a beep. You can do one of the following:
•Press the Answer softkey to place your current call on hold and
answer the new call
•Press the Reject softkey to send the new call directly to voicemail
After the second call waiting beep, the phone screen will
show both calls. The call that you are currently on will be
shown at the top. The second call that is coming in will show
below it and it will have a ringing phone icon to the right.
The softkeys at the bottom will control the active call. You
can press down on the Navigation key to select the new call
and then press the Answer softkey to answer it. This will
place the original call on hold
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Consultative Transfer is used when you would like to notify a user that you have a call for them before sending it over.
This is also referred to as a warm transfer.
Step 1: To initiate the Consultative Transfer, press the
Transfer softkey. Once the Transfer softkey is pressed,
the caller is placed on hold and they will hear hold music.
*If you would like to
transfer the call to a
number that you have
stored as a speed dial,
you can press Lines
softkey to bring up
the speed dials after
pressing the
Consultative softkey.
Step 3: Enter the 10 digit phone number
or extension of the person that you would
like to transfer the caller to. Then press
the Send softkey
Step 4: You will then be connected with the person that you would like to
transfer the call to so that you can notify them of the call. If they would like
to take the call, complete the transfer by pressing the Transfer softkey. Once
pressed you will be removed from the call and the two users will be
connected directly. If they do not want to take the call, press the Cancel
softkey to be connected back to the original caller.
Step 2: Press the Consultative softkey
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A blind transfer is when you transfer a caller to a phone number or extension without speaking to them first.
This is also referred to as a cold transfer
Step 1: To initiate a Blind Transfer, press the Transfer softkey If you would like to transfer the call to a number
that you have stored as a speed dial you can press
Lines softkey to display the speed dials, otherwise
go to step 2
Step 3: To complete the Blind Transfer, press the Send
softkey. The call will then drop from your phone and
immediately start ringing on the phone of the end user.
If no one answers, the call will be sent to the user’s
voicemail.
Step 2: Enter the 10 digit phone number or
extension that you would like to Blind Transfer the
call to.
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Blind Transfer is also used to transfer someone into a voicemail. This allows the call to go right to
voicemail without ringing the extension first.
Step 1: To initiate the Blind Transfer, press the
Transfer softkey.
Step 2: Enter *41 and the extension of the user whose
voicemail you would like to send the caller to.
Step 3: Press Send. The call will
immediately drop from your phone
and connect to the voicemail of the
end user.
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Step 1: The bar on the
screen shows the active call
on the phone. To Conference in another
caller press the More softkey.
Step 2: Press the Conference
softkey. Step 3: Enter the 10 digit phone
number or extension that you would
like to join into the call.
** You also have
the option to
press the Lines
softkey if you
would like to
add a caller that
is programmed
as a speed dial.
The Lines
softkey will bring
up the Speed
Dials
programmed on
the phone.
Step 4: Press Send to be
connected with the second
caller.
Step 5: You will be connected to
the new caller allowing you to
confirm that they would like to be
added into the 3 way call.
Step 6: To add the caller into the
conference call, press the More
softkey and then the Conference
softkey
The bar shows that you are in an active
Conference call. You can press the Split
softkey to get out of conference mode at
any time. 11

Step 1: Press the Home button and
navigate to the Directories icon.
Step 2: Contact Directory will automatically be
highlighted. Press the number 1 or press the
Select softkey to view the Directory.
Step 3: All of the contacts in the directory
will be listed. You can use the navigation
key to scroll through them to find a specific
contact. To call a highlighted contact, press
Dial.
Step 1: You can search for a
specific contact by pressing the
Search softkey.
Step 2: Type in the information
that you would like to filter by in
the corresponding fields and then
press Search again.
Step 3: Matching contacts will
populate on the screen.
Navigate to the contact you
which to call and press the Dial
softkey.
Accessing the Contact Directory
Searching the Contact Directory
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Enable DND: To put your phone in DND press the
Home button to pull up the phone menu. Then
use the Navigation key to move to the icon for
DND. Press the center button to enable DND.
Do Not Disturb or DND mode will send all of your calls directly to voicemail. Intercom and pages will not come
through a phone in DND mode.
DND Icon: Once DND is selected, the DND status
will show in 2 places on the screen of the phone.
The extension will have a circle icon with a line
through it. Additionally, “My Status: Do Not
Disturb” will flash on the upper right side of the
screen
Disable DND: You can press the DND button again in the
menu to remove your phone from the DND mode. Once DND
is turned off, the phone icon next to your extension will be a
circle with a check mark. This shows that your extension is
active and ready to receive calls again. 13
*If your phone has a DND
softkey you may simply
press the softkey to
enable/disable Do Not
Disturb mode

Call Park
Multicast Paging –this will send a page to all multicast enabled phones at your location only
Step 1: Press the Paging softkey
Step 2: Select the group that you would like to send a page to
Step 3: Press page and begin speaking
Intercom
Step 1: Dial *76 and the extension that you would like to intercom
Step 2: Press Dial or Send 14
Put A Call Into A Call Park
Step 1: Press Transfer
Step 2: Dial the Call Park Extension
Step 3: Press Send
**Please note, transferring to call parks must be done using a blind transfer
Retrieve A Call From A Call Park
Step 1: Dial the call park extension
Step 2: Press Send or Dial
**If the call park is programmed as a speed dial on your phone you can simply click the blinking light next to the call park speed dial

Listen To Voicemail: Dial *45> Enter Pin (If Applicable)
Consultative Transfer: Select TRANSFER > Select CONSULTATIVE >DIAL NUMBER (Or Press LINES To Access Speed Dials) > Select SEND > Announce
The Caller > Select TRANSFER (Press CANCEL To Stop Transfer)
Blind Transfer: Select TRANSFER > Dial NUMBER (Or Press LINES To Access Speed Dials) > Select SEND > Hang Up
Transfer To Voicemail: Select TRANSFER > Dial *41 & EXTENSION > Select SEND
Create Conference Call On Active Call: Select MORE > CONFERENCE > Dial NUMBER > Select SEND > Announce Conference > Select MORE > Select
CONFERENCE To Join Callers > (Select SPLIT-To Separate Callers)
Joining 2 Active Calls On A Conference: While Active On 2 Separate Calls > Select MORE > Select JOIN
Making A Call: Dial Number > Select SEND Or DIAL > If Handset It On The Hook Simply Dial The NUMBER And Pick Up The Handset.
Put Call On Hold: Select HOLD On Active Call > (To Start A Second Call) Select NEW CALL > DIAL NUMBER > SEND
Answer Call Waiting: Select ANSWER Or Let It Ring Twice Which Will Split The Calls On Your Phone (Use Arrows To Toggle Between Callers) > Click
END CALL Once Complete > Select RESUME To Go To Original Caller
Directed Call Pick Up: Dial *78 & EXTENSION Receiving Call > Select SEND Or DIAL (If Programmed As A Speed Dial, Just Press The Blinking Green
softkey)
Do Not Disturb: Select the HOME BUTTON > Select the DND icon
**If Applicable Features**
Put A Call into Park: Select TRANSFER > Dial CALL PARK EXTENSION > Select SEND
**Please note, transferring to call parks must be done using a blind transfer
Retrieve Call from Call Park (If it’s not programmed as a speed dial): Dial EXTENSION > Select SEND
**If it’s programmed as a speed dial on your phone click the red light to retrieve the call.**
Multicast/Group Paging: Click the PAGE button across the bottom of your phone. Select the group you are paging. Click the PAGE button and begin
speaking.
Intercom 2-Way Paging: Dial *76 & EXTENSION> Select DIAL
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Tech Support
HQ:
4000 North Cannon Ave
Lansdale, PA 19446
Email:
[e-mail]
Phone:
888.575.4754
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