Polycom VVX 450 User manual

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Polycom VVX 450
Handset User Guide
(Horizon Guide available in Administration Tab)
Contents
PHONE KEYS AND HARDWARE 2
CALLS ACTIONS 3
Place calls ......................................................................................................................................... 3
Answer an incoming call ............................................................................................................ 3
Hold a Call ....................................................................................................................................... 3
Resume a Call ................................................................................................................................. 3
Ending Calls .................................................................................................................................... 4
Transferring Calls .......................................................................................................................... 4
Transfer a Call ................................................................................................................................. 4
Cancel a Transfer ........................................................................................................................... 5
MANAGING CALLS 5
Display Calls from the Lines Screen ....................................................................................... 5
Display Calls from the Calls Screen ........................................................................................ 5
Manage a Call from the Calls Screen ..................................................................................... 6
Reject Incoming Calls ................................................................................................................... 6
Reject Calls from a Contact ....................................................................................................... 6
Rejecting Calls with Do Not Disturb ....................................................................................... 6
Enable Do Not Disturb ................................................................................................................ 6/7
Call Forwarding ............................................................................................................................... 7
AUDIO CONFERENCE CALLS 7
Initiate a Conference Call ............................................................................................................ 7/8
Join Calls to Create a Conference Call ................................................................................... 8
End a Conference Call ................................................................................................................... 8
Hold a Conference Call ................................................................................................................. 8
Resume a Conference Call ........................................................................................................... 8
Mute and Unmute Audio ............................................................................................................. 9
PHONE ACTIONS 9
View the Contact Directory.......................................................................................................... 9
Listen to Voicemail.......................................................................................................................... 9
PHONE ICONS & STATUS INDICATORS 10
WHO DO I CONTACT? 12

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PHONE KEYS AND HARDWARE
1 Line keys Enable you to select a phone line, view calls on a line, or
quickly call a favourite contact.
2 Reversible tab Secures the handset in the cradle when your phone stand is
positioned at a high angle. To secure the handset, remove
the tab, reverse it so the protrusion points up, and re-insert it.
Position the handset so the protrusion on the tab fits into the
slot on the handset.
3 Speaker Provides ringer and speakerphone audio output.
4 Back key Enables you to return to the previous screen.
5 Transfer key Transfers an active call to a contact.
6 Messages key Enables you to access and manage instant and voice
messages.
7 Hold key Holds an active call or resumes a held call.
8 Volume keys Adjust the volume of the handset, headset, speaker, and
ringer.
9 Dial pad Enables you to enter numbers, letters, and special
characters. You can also use the dial pad keys to select
menu items that have index numbers.
10 Mute key Mutes local audio during calls and conferences.
11 Speakerphone key Enables you to place and receive calls using the
speakerphone.
12 Headset key Enables you to place and receive calls through a headset.
13 USB Port Enables you to attach a USB flash drive or USB headset.
14 Home key Displays the Home screen from other screens and displays
the Lines and Calls screen from the Home screen.
15 Navigation keys /
Select key
Scrolls through information or options displayed on the
phone's screen. Selects a field of displayed data.
16 Soft keys Enable you to select context sensitive keys that display along
the bottom of the screen.
17 Security slot (on
back)
Enables you to attach a universal security cable lock to your
phone so you can secure it to a desktop.
18 Screen Shows a 10.9 cm (4.3 in) colour display with a backlight that
enables you to view menu options and data.
19 Message Waiting
Indicator
Flashes red to indicate when you have new messages.

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CALLS ACTIONS
The VVX 450 phone can manage a maximum of three active, incoming, and held audio calls
at a time. However, you can have only one active call in progress with numerous other
incoming calls or calls on hold on all phones.
Place calls:-
1. Do one of the following:
 Start typing a phone number.
 Select New Call.
 Press a line key.
 Pick up the handset, press , or press .
2. Enter a number or select a recent contact.
3. Select Dial.
Answer an incoming call:-
1. Do one of the following:
 Pick up the handset.
 Press or select Answer.
 Press .
After you answer the incoming call, the call becomes active.
Hold a Call:-
You can place any active call on hold on VVX 450 Phone
During an active call, select Hold
If you're in the Calls screen, select the call first.
• A hold icon is displayed on the line of the held call and a red LED light flashes on the
line key
Resume a Call:-
You can view and resume all held calls on the phone.
Do one of the following -
• Select Resume.
• From the Calls screen, select the call and select Resume.

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Ending Calls:-
You can end active calls at any time, however, you must resume held calls before you can
end the call.
You can end an active call on your phone at any time.
1. Do one of the following
 Place the handset on the cradle.
 Press End Call.
 In the Calls screen, highlight the call and press End Call
Transferring Calls:-
You can transfer active or held calls to another person using the following transfer types:
 Blind transfer—Transfers the call directly to another line without speaking with the
other party first.
 Consultative transfer—Enables you to speak with the other party before completing
the transfer.
Choose a Default Transfer Type - You can choose a default transfer type to use for all calls on
VVX 450 phone. When you choose a default transfer type, the phone uses the selected
transfer type for all calls. Consultative is the default transfer type.
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call:-
You can transfer a call to another contact and choose the transfer type you want to use for
the call.
1. During a call, do one of the following
 Press Transfer to use the default transfer type.
 Press and hold Transfer to use the non-default transfer type.
For example, if Blind is the default, press and hold Transfer to perform a Consultative
transfer.
• Press Transfer > More and select Blind or Consultative.

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Depending on the default transfer type, either the Blind or Consultative option displays. For
example, if the default transfer type is Blind, then you can select Consultative.
2. Dial a number or choose a contact from the Recent Calls or a directory.
If the transfer type is set to Blind, the call is transferred immediately.
3. If the transfer type is set to Consultative, select Transfer after speaking with your
contact.
Cancel a Transfer:-
If a contact does not answer the transfer or you want to remain speaking with the contact on
your line, you can cancel the transfer before it is complete.
 Select Cancel.
The call is not transferred and becomes active back on your handset.
MANAGING CALLS
Display Calls from the Lines Screen - You can display the calls for each line from the Lines
screen. When you select a phone line that has a held call, the first held call on that line is
automatically resumed, even if you already have an active call on a different line.
1. Press and hold the line key
Display Calls from the Calls Screen - You can view multiple calls on your line from the Calls
screen.
1. Do one of the following:
 Press the Home key
 From the Lines screen, press the Calls soft key.
The Calls screen is displayed with the list of active and held calls for each line on the phone.

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Manage a Call from the Calls Screen - From the Calls screen, you can manage a call by
holding, resuming, or transferring the call.
1. Select a call.
2. Do one of the following:
• Select Hold to place an active call on hold.
• Select Resume to make a held call active.
• Select End Call to end a call with a contact. You can end active calls only, so resume the
held call first before ending it.
Select Transfer to send the call to another contact.
• Select Conference to initiate a conference call.
Reject Incoming Calls - You can reject a call and send the call directly to voicemail. If you
are part of an office group, the call will bounce to the next available agent. Rejected calls
display in the Missed Calls list in your Recent Calls list. Rejecting calls is not available for
shared lines.
From the Incoming Call screen, select Reject.
Reject Calls from a Contact - You can send incoming calls from a particular contact directly
to your voicemail.
Navigate to Directories > Contact Directory.
From your Contact Directory, select a contact.
From the Contact Information screen, select Edit or tap.
From the Edit Contact screen, select Auto Reject > Enabled and select Save.
Calls from the contact are sent directly to voicemail when the contact calls
Rejecting Calls with Do Not Disturb - Do Not Disturb (DND) enables you to set your phone
to automatically reject calls when you don’t want to be interrupted. You must only enable
DND when authorised by your line manager.
Enable Do Not Disturb - You can enable DND to prevent your phone from ringing and to
send all incoming calls directly to voicemail. All calls you receive while DND is enabled are
logged in the Recent Calls list.

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Enabling DND on shared lines disables ringing only. A visual notification of the call still
displays, and you have the option to answer or ignore the call.
Note: When you set your presence status to Do Not Disturb and enable DND on your phone,
a message stating that your status is set to Do Not Disturb scrolls under the time display,
and the DND icon does not display in the status bar.
Select DND
Call Forwarding - You can forward an incoming call to a contact or forward all incoming
calls to a contact.
To forward an incoming call:
1. In the Incoming Call screen, select Forward.
2. From the Call Forwarding screen, enter the forwarding number, and select Forward.
To forward all incoming calls:
1. Select Forward or navigate to Settings > Features > Forward.
2. If your phone has multiple lines, select a line.
3. On the Forwarding Type Select screen, select a forwarding type.
4. Enter a contact's number if enabled, and select Enable.
If you selected the No Answer option, enter the number of rings before the call is forwarded.
To disable call forwarding:
1. Select Forward.
2. If your phone has multiple lines, select a line.
3. From the Forwarding Type Select screen, select your forwarding type, and select Disable.
AUDIO CONFERENCE CALLS
The VVX450 phone can manage a maximum of three active or held conference calls at a
time.. However, you can have only one active conference call in progress with numerous
other conference calls on hold.
Initiate a Conference Call - You can initiate a conference call with up to two contacts.
Note: When your phone is set up for single key press conferences, you do not need to select
the Conference soft key a second time to join parties to a conference call.

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1. Call a contact.
2. When the contact answers, select the Conference soft key.
The call is held.
3. Enter another contact's number or select a contact from the directory or the call lists.
4. When the contact answers, select the Conference soft key.
All call participants are added to a conference call.
Join Calls to Create a Conference Call - You can join one active call and one held call into a
conference call.
1. Do one of the following
 When you have an active call and a held call, select the Join soft key.
 When you have an active call and more than one held call, select a held call and then
select the Join soft key.

The active call and the selected held call are joined into a conference. If you have multiple
held calls, the other held calls on the line remain held.
End a Conference Call - When you end a conference call, your connection to the call and all
other participants will end
1. During a conference call, select End Call.
Hold a Conference Call - When you place a conference call on hold, you place all
conference participants on hold.
1. Select Hold
Resume a Conference Call - Resuming a held conference call enables all participants to
hear the audio of everyone on the call.
1. Select Resume.

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Mute and Unmute Audio - You can mute the microphone so other parties cannot hear you.
Microphone Mute applies to the handset, headset, and speakerphone. You can still hear all
other parties when you mute your microphone.
1. During a call, including a conference call, press the mute key
The other parties cannot hear you.
2. Press again to unmute the microphone.
PHONE ACTIONS
View the Contact Directory - You can view and add contacts to the Contact Directory. To
view the Contact Directory:
From the Home screen, Directories > Contact Directory.
Listen to Voicemail -
1. Navigate to Messages.
2. Select Message Center.
3. If you have multiple lines on your phone, select the line that has the new message.
4. From the Messages screen, select Connect and follow the prompts to access your
messages.

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PHONE ICONS & STATUS INDICATORS

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WHO DO I CONTACT?
If you have any questions about the Horizon service, or want to report a
fault with your phone please contact:
Support Desk: JP IT SOLUTIONS LTD
Support Email: [e-mail]
Telephone: [phone]