Polycom 2200-12550-001 User manual

Polycom®SoundPoint IP®550
Cutting-edge SIP feature set meets
Polycom HD Voice™
Benefits
Revolutionary Voice Quality
Polycom HD Voice technology
enables life-like richness,
clarity, and interactivity of voice
communications5
Advanced Features &
Applications1
Four lines•
Backlit 320 x 160-pixel•
graphical grayscale LCD
Shared call/bridged line•
appearance
Busy lamp field (BLF)•
Presence, buddy lists XHTML•
micro-browser for Web
applications
Efficient Installation and
Provisioning
Integrated IEEE 802.3af Power•
over Ethernet (PoE) support
Remote, zero-touch provisioning•
with support of a variety of
servers
Broad and Robust
Interoperability
Certified to support a
comprehensive set of features
with a variety of leading SIP-
based IP PBX and Softswitch
platforms2and to interoperate
with Microsoft Live
Communications Server
for telephony and presence4
Revolutionary sound quality and advanced features in a four-line SIP phone
Introducing the SoundPoint IP 550 desktop phone, a four-line SIP phone
that delivers calls of unprecedented richness and clarity and supports a
comprehensive range of cutting-edge features.
Unparalleled Sound Quality
The SoundPoint IP 550 desktop phone features Polycom’s revolutionary HD
Voice™ technology, which brings life-like richness and clarity to every call.1,5
Polycom HD Voice technology incorporates wideband audio for over twice
the voice clarity; Polycom’s patented Acoustic Clarity Technology for crystal-
clear, noise- and echo-free sound, plus best-in-class system design for high-
fidelity, faithful voice reproduction.
Comprehensive, Cutting-Edge Feature Set1
The SoundPoint IP 550 desktop phone delivers advanced features and
capabilities, such as shared call/ bridged line appearance, busy lamp field
(BLF), presence, text messaging, and buddy lists. The SoundPoint IP 550
phone also boasts an integrated XHTML micro-browser that allows users to
take advantage of productivity-enhancing Web-based applications. Add the
support of four lines, a backlit, high-resolution, easy-to-read graphical display
and flexible customizations options, and it becomes clear why the SoundPoint
IP 550 is certain to meet the voice communication needs of the most
demanding managers and professionals.
Efficient Installation and Provisioning
The SoundPoint IP 550 desktop phone is engineered to make installation,
configuration, and upgrades as simple and efficient as possible. The
phone’s built-in IEEE 802.3af PoE circuitry and a dual-port Ethernet switch
enable flexible deployment options and savings on cabling expenses. The
SoundPoint IP 550 phone supports remote, zero-touch provisioning and
upgrades from a variety of servers, including FTP, TFTP, HTTP3, or HTTPS3.
To ensure reliable, uninterrupted performance, the phone supports boot4and
call server redundancy.
Broad Interoperability
The SoundPoint IP 550 desktop phone has been tested and certified
to deliver comprehensive interoperability and extensive feature support
with leading SIP-based call control platforms by BroadSoft, Sylantro,
Interactive Intelligence/Vonexus, Digium, and other Polycom Technology and
Interoperability Partners2. The phone also interoperates with Microsoft®Live
Communications Server (LCS) 2005 for telephony and presence. Therefore,
whether the SoundPoint IP 550 phone is deployed in conjunction with an IP
PBX or a hosted VoIP service, you can rely on it to deliver on its promise of
outstanding sound quality and industry-leading SIP feature set.

Lines (Direct Numbers)
Up to 4 lines with up to 2 concurrent calls per line•
Display
320 x 160 backlit grayscale graphical LCD•
White LED backlight with custom intensity control•
Feature Keys
4 context-sensitive “soft” keys•
24 dedicated “hard” keys•
4 line keys with bi-color (red/green) LED-
8 feature keys-
6 display/menu navigation keys-
2 volume control keys-
Illuminated mute key-
Illuminated headset key-
Illuminated hands-free speakerphone key-
Dedicated hold key-
Headset and Hearing Aid Compatibility
Compliant with ADA Section 508•
Recommendations: Subpart B 1194.23 (all)
Hearing Aid Compatible (HAC) handset for•
magnetic coupling to approved HAC hearing aids
Compatibility with commercially-available TTY•
adapter equipment
Audio Features
Polycom HD Voice technology delivers life-like•
voice quality for each audio path - the handset, the
hands-free speakerphone, and the headset1.5
Full-duplex hands-free speakerphone•
Type 1 compliant with IEEE 1329 full duplex-
standards
Frequency response - 150Hz - 7kHz for handset,•
headset1 and hands-free speakerphone modes
Codecs: G.722 (wideband), G.711 µ/A, and•
G.729A (Annex B)
Individual volume settings with visual feedback for•
each audio path
Voice activity detection•
Comfort noise fill•
DTMF tone generation/DTMF event RTP payload•
Low-delay audio packet transmission•
Adaptive jitter buffers•
Packet loss concealment•
Acoustic echo cancellation•
Background noise suppression•
Call Handling Features1
Shared call/bridged line appearance•
Flexible line appearance (one or more line keys•
can be assigned for each line extension)
Busy Lamp Field (BLF)•
Distinctive incoming call treatment/call waiting•
Call timer•
Call transfer, hold, divert (forward), pickup•
Called, calling, connected party information•
Local three-way conferencing•
One-touch speed dial, redial•
Call waiting•
Remote missed call notification•
Intercom•
Automatic off-hook call placement•
Do not disturb function•
Other Features
Integration with Microsoft LCS 2005 for•
telephone and presence
Local feature-rich GUI•
Time and date display•
User-configurable contact directory and call•
history (missed, placed, and received)
Customizable call progress tones•
Wave file support for call progress tones•
Unicode UTF-8 character support. Multilingual•
user interface encompassing Chinese, Danish,
Dutch, English (Canada/US/UK), French, German,
Italian, Japanese, Korean, Norwegian, Polish,
Portuguese, Russian, Slovenian, Spanish, Swedish
Protocol Support
IETF SIP (RFC 3261 and companion RFCs)•
Network and Provisioning
Two-port 10/100 Mbps Ethernet switch•
Manual or dynamic host configuration protocol•
(DHCP) network setup
Time and date synchronization using SNTP•
FTP/TFTP/HTTP/HTTPS• 3server-based central
provisioning for mass deployments.
Provisioning• 4server redundancy supported
Web portal for individual unit configuration•
QoS Support – IEEE 802.1p/Q tagging (VLAN),•
Layer 3 TOS, and DSCP
Network Address Translation (NAT) support – static•
RTCP support (RFC 1889)•
Event logging•
Syslog•
Local digit map•
Hardware diagnostics•
Status and statistics•
Security1
Transport Layer Security (TLS)• 3
Encrypted configuration files• 3
Digest authentication•
Password login•
Support for URL syntax with password for boot•
server
HTTPS secure provisioning• 3
Support for signed software executables• 3
Power
Built-in, auto-sensing IEEE 802.3af Power over•
Ethernet
External Universal AC adapter (included 48V DC)•
Approvals
FCC Part 15 (CFR 47) Class B•
ICES-003 Class B•
EN55022 Class B•
CISPR22 Class B•
AS/NZS CISPR 22 Class B•
VCCI Class B•
EN55024•
EN61000-3-2; EN61000-3-3•
ROHS compliant•
Anatel•
GOST•
C-tick•
CCC•
Safety
UL/C-UL•
CE Mark•
EN 60950-1•
IEC 60950-1•
AS/NZS 60950•
Operating Conditions
Temperature: +10 to +40 degrees C (+50 to•
+104 degrees F)
Relative humidity: 20%-85% (noncondensing)•
Storage Temperature
-40 to +70 degrees C (-40 to +160 degrees F)•
SoundPoint IP 550 Comes with:
SoundPoint IP 550 console•
Handset with handset cord•
Base stand•
Network (LAN) cable•
Universal power adapter (including country-•
specific cord kit)5
Quick Start Guide•
Product registration card•
Size
10.5 in x 6 in x 7.5 in x 2.5 in•
(26.5 cm x 15 cm x 19 cm x 6.5 cm) (W x H x D x T)
Part Numbers/UPC Codes
2200-12550-001 / 610807526773 for NA,•
CALA, Taiwan
2200-12550-002 / 610807526766 for Japan•
2200-12550-012 / 610807526759 for•
Australia, New Zealand
2200-12550-015 / 610807526742 for UK,•
Ireland, HK, Singapore, Malaysia
2200-12550-016 / 610807526902 for Korea•
2200-12550-022 / 610807526919 for China•
2200-12550-122 / 610807526735 for Europe,•
India, Rest of the World
Box Dimensions/Weight
12.5 in x 13.25 in x 3.5 in•
2045 g•
Master Carton Quantity
Five•
Country of Origin
Thailand•
Warranty
One year•
Some of these features need to be supported by an1.
appropriate call / applications server.
Please visit http://www.polycom.com/techpartners.htm for2.
a list of supported platforms.
Requires BootROM version 3.2.x or higher.3.
Requires SIP version 2.0.x or higher.4.
In some calling scenarios, such as IP to PSTN, Polycom5.
HD Voice will not be available and the call will progress in
narrowband instead.
©2009 Polycom, Inc. All rights reserved.
Polycom and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries.
All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.
Polycom®SoundPoint IP®550 Specifications
www.polycom.com
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Pleasanton, CA 94588 Slough #11-01 Temasek Tower
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+1.925.924.6000 [phone] +65.6389.9200
Part No. 3726-17680-001 Rev 01/09