Prestigio PSB116A User manual

PSB116A01 PSB116A02 PSB116A03

6. Troubleshooting

One drive

Use mouse right tap
use mouse right tap
Use mouse right tap

smartbook
flight mode
Tablet mode
Note
Connect
VPN
Bluetooth
100%
antenna_test
Quiet hours
Flight mode

Open apps

There is another way：
Flight

smartbook
smartbook

290х205х20.6 mm
1130g
PSB116A

6.Troubleshooting
When I turn on my Smartbook, nothing appears on the screen.
• If the screen is blank, make sure that:
- The power adapter is connected to the Smartbook and the power cord is
plugged into a working electrical outlet.
- The Smartbook power is on. Press and hold the Power button for three
seconds for confirmation.
- Press and hold the Power button for seven seconds to force shut down the Smartbook. Then press the
power button for three seconds to restart.
• If these items are set correctly and the screen remains blank, have the Smartbook serviced.
The screen goes blank while my Smartbook is on.
• Your power management is enabled. Press the Power button to resume from sleep mode.
The touch screen responds slowly or improperly.
If the touch screen is not responding properly, try the following:
- Remove any protective covers from the touch screen. Protective covers may prevent the device from
recognising your inputs and are not recommended for touch screen devices.
- Ensure that your hands are clean and dry when tapping the touch screen.
- Restart your device to clear any temporary software bugs.
- Ensure that your device software is upgraded to the latest version.
- If the touch screen is scratched or damaged, take it to your local dealer.
The critical low-battery error message appears, and the Smartbook immediately turns off.
• The battery power is getting low. Connect the power adapter to the Smartbook.The Smartbook
enters sleep mode immediately after Power-on.
• Make sure that:
- The battery is charged.
- The operating temperature is within the acceptable range.
If the battery is charged and the temperature is within range, do the following:
1. Press the Power button for three seconds to turn on the Smartbook.
2. Press and hold the Power button for seven seconds to force shut down.
3. Press the Power button for three seconds again to restart.
If the problem persists, have the Smartbook serviced.
The Smartbook does not return from sleep mode and it does not work.
• If the Smartbook does not return from sleep mode, it might be because the battery is depleted.
• If your Smartbook is in sleep mode, connect the power adapter to the tablet. Then press the Windows
button or the Power button.
• If your Smartbook is powered-off, connect the power adapter to the Smartbook. Then press the Power
button to resume operation.
The screen is unreadable or distorted.
• Make sure that the screen resolution and color quality are correctly set.
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USER MANUAL PSB116A

Incorrect characters appear on the screen.
• Make sure that the operating system or programs are installed correctly.
No sound can be heard from the speaker even when the volume is turned up.
• Make sure that:
- The Mute function is off.
- The combo audio jack is not being used.
- Speakers are selected as the playback device.
Your Smartbook shuts down before the battery status icon shows it is empty.
•Recharge the battery.
Your battery seems to over heat.
• You might be using a charger that was not intended for use with your Smartbook. Make sure you
always use the authentic accessory shipped with your Smartbook.
Your Smartbook is not charging.
• If the battery is completely flat, it might take several minutes of precharge (up to 5 minutes in
some cases) before the charging icon is displayed on the screen.
The Microsoft® Windows operating system does not start.
• For details, see “Recovery system” chapter.
Failure to restore system partition to factory default.
• The system partition (e.g. the partition size or the drive capacity of C) has been modified. Pls
connect with the official service center for support.
Your Smartbook does not respond.
• To turn off your Smartbook, press and hold the Power button for seven seconds or more. If the
Smartbook still does not respond, remove the power adapter.
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USER MANUAL PSB116A