Promise Pegasus2 R2+ User manual

P EGASUS2 R2+
Product Manual
Version 1.0
© 2015 PROMISE Technology, Inc. All Rights Reserved.
R2+

Copyright
© 2015 PROMISE Technology, Inc. All Rights Reserved. PROMISE, the PROMISE logo, VTrak, Pegasus, SmartStor,
SuperTrak, FastTrak, VessRAID, Vess, PerfectPATH, PerfectRAID, SATA150, ULTRA133, VTrak S3000, BackTrak, Hyper-
Cache, HyperCache-R, HyperCache-W, DeltaScan and GreenRAID are registered or pending trademarks of PROMISE
Technology, Inc. in the U.S. and other countries. All other trademarks are the property of their respective owners. Informa-
tion regarding products, services and offerings may be superseded by subsequent documents and are subject to change
without notice. For the latest information and specications regarding PROMISE Technology, Inc. and any of its offerings
or services, please contact your local PROMISE ofce or the corporate headquarters. Visit www.promise.com for more
information on PROMISE products.
Important data protection information
You should back up all data before installing any drive controller or storage peripheral. PROMISE Technology is not re-
sponsible for any loss of data resulting from the use, disuse or misuse of this or any other PROMISE Technology product.
Notice
Although PROMISE Technology has attempted to ensure the accuracy of the content of this document; it is possible that
this document may contain technical inaccuracies, typographical, or other errors. PROMISE Technology assumes no
liability for any error in this publication, and for damages, whether direct, indirect, incidental, consequential or otherwise,
that may result from such error, including, but not limited to loss of data or prots.
PROMISE Technology provides this publication “as is” without warranty of any kind, either express or implied, including,
but not limited to implied warranties of merchantability or tness for a particular purpose. The published information in
the manual is subject to change without notice. PROMISE Technology reserves the right to make changes in the product
design, layout, and driver revisions without notication to its users. This version of this document supersedes all previous
versions.
Recommendations
In this Product Manual, the appearance of products made by other companies, including but not limited to software, serv-
ers, and disk drives, is for the purpose of illustration and explanation only. PROMISE Technology does not recommend,
endorse, prefer, or support any product made by another manufacturer.
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Pegasus2 R2+ Product Manual

About this guide
This Product Manual describes how to setup, use, and maintain the Pegasus2 R2+ unit. It also
describes how to use the PROMISE Utility software that you install and run on your Windows or Mac
computer.
This manual includes a full table of contents, chapter task lists, and numerous cross-references to help
you nd the specic information you are looking for.
Also included are four levels of notices:
WARNINGWARNING
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Federal Communications Commission (FCC) Class B Information
This device complies with Canada ICES-003 Issue 5.
CAN ICES-3 (B) / NMB-3 (B)
ICES/NMB-003 Compliance
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VCCI
KC
Class B Device Please note that this device has been approved for non-business
purposes and may be used in any environment, Including residential areas.
Pegasus2 R2+ Korean KCC certication ID : MSIP-REM-PMS-Pegasus2R2
Pegasus2 R2+ Media Pods
HDD Pod Korean KCC certication ID : MSIP-REM-PMS-HDDPod
SSD Reader Pod Korean KCC certication ID : MSIP-REM-PMS-SSDReaderPod
CF/SD Reader Pod Korean KCC certication ID : MSIP-REM-PMS-CFSDReaderPod
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WARNINGWARNING
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WARNINGWARNING
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Pegasus2 R2+ Product Manual Contents
Contents
About this guide iii
introduction to PegAsus2 r2+ 1
Protocol SuPPort 2
Key BenefitS 2
sPecificAtions 3
Hardware 4
MediA Pods 7
cf/SD reaDer PoD 8
SSD reaDer PoD 9
2.5” HDD PoD 10
instAllAtion And setuP 11
Packing List 12
instaLL on windows comPuter 13
systeM requireMents for WindoWs 13
suMMAry of the setuP Procedure 13
doWnloAd the lAtest driver And softWAre 14
instAll driver And softWAre on WindoWs 15
inStall WinDoWS Driver 15
inStall SoftWare for WinDoWS 17
instaLL on mac 19
systeM requireMents for MAc 19
suMMAry of setuP for MAc 19
instAlling the ProMise utility on MAc 20
connect tHe Power cord 23
connect to your comPuter 24
PoWer Modes on the PegAsus2 r2+ 25
shutting doWn the PegAsus2 r2+ 25
dAisy-chAining MultiPle PegAsus/PegAsus2 units 26
using the usb connection 27

Contents Promise Technology
the ProMise utility 28
Promise utiLity in mac 29
oPening 29
cloSing 29
unlocking the ui in MAc 30
the ProMise utility interfAce for PegAsus2 r2+ 31
toolBar 32
cuStomize tHe mac uSer interface 33
dAshboArd 34
device Menus 35
PHySical Drive menu 36
PArtition 37
cHange Partition SettingS 37
cHange meDia PoD Drive Partition 40
rAid configurAtion 41
cHange raiD configuration 42
front vieW 44
BacK vieW 45
uPdAting firMWAre in MAc 46
uPdAting firMWAre in WindoWs 47
uPDating tHe PromiSe utility 48
troubleshooting 49
cHecking Leds50
trouBleSHooting uSing leDS50
DoWnloaD HarD DiSK Drive comPatiBility liSt 51
rePlAcing APhysicAl drive 52
PHySical Drive Warning meSSage 55
unreAdAble disk WArning 56
subsystem ProbLems 57
diAgnosing AsubsysteM ProbleM 57
overheAting 58
fan failure 58
inaDequate air circulation 59
PoWer suPPly 59
connection ProbLems 60
cAbles 60
dAisy-chAins 60
contActing technicAl suPPort 61
liMited WArrAnty 65
DiSclaimer of otHer WarrantieS 66
your reSPonSiBilitieS 67
returning tHe ProDuct for rePair 67

introduction to PegAsus2 r2+
This chapter covers the following topics:
• “Protocol Support”
• “KeyBenets”
• “Specications”
• “Hardware”
PROMISE Technology’s Pegasus2 R2+ is a portable high performance external direct attached storage
system(DAS)forsmallandmediumbusiness(SMB)users,smallofce/homeofce(SOHO)users,
and digital Audio and Video production professionals.
Pegasus2 R2+ supports Mac OS 10.8.5 and Windows 7 or later Windows versions. Note that there are
some differences in for using the Pegasus2 R2+ with Mac or Windows in the setup procedure as well
assmalldifferencesinthePROMISEUtilityuserinterfaceandcongurationproceduresusingtheutility.
Pleasereadthesetupandcongurationsectionsthatapplytotheoperatingsystemyouareusingwith
the device.
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Protocol SuPPort
Pegasus2 R2+ has two Thunderbolt 2™ ports, as well as one USB 3.0 port.
Note that the USB 3.0 port and Thunderbolt 2 ports cannot be used simultaneously.
Pegasus2R2+supportsThunderbolt2™technology,providingtwochannelswith20Gb/sof
throughput in both directions simultaneously. Thunderbolt 2 is compatible with the previous original
version of Thunderbolt.
Thunderbolt and Thunderbolt 2 support daisy-chaining up to six (6) high-speed peripheral devices,
including external disks, video capture devices, and a Mini DisplayPort monitor.
USB 3.0 is available when Thunderbolt cannot be used to access the HDD storage.
Key BenefitS
• Rapidlyingestlesfromoff-siteprojectsandeditatThunderbolt™2speeds
• Use for streaming, editing, and backup
• Ingest a variety of media formats using optional Pods
• Reduce clutter on your desktop
• Connect to non-Thunderbolt™ systems with USB 3.0
• Media bay and optional Pods to access multiple media formats
• Dual Thunderbolt™ ports to daisy-chain up to 6 devices
• Fully hot-swappable drive bays
• Reliable and fast hardware RAID
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Storage Disks Pegasus2 R2+ supports 3.5” 6 Gbps SATA HDD for the two hard disk
drive bays.
The Media Bay accommodates one of three available types of Media Pods
for compact mobiles storage, including a 2.5” SATA HDD Pod, and an
SSD Reader Pod, both available for purchase separately. The Pegasus2
R2+isshippedwithaCF/SDReaderPodforusewithCompactFlashand
Secure Digital cards (not included).
Capacity Total physical capacity as shipped is 6TB.
Shipment includes two 3TB 3.5” 7200 RPM hard disk drives, installed in
device.
Power supply 110W
AC input: 100-240V ~ 2.5A, 50-60Hz
AC output: 12V, 8.33A
System Fan Dimension:92(W)x92(H)x25(D)mm/Airow:70CFM
RAID function Hardware RAID 0 or RAID 1 (Shipped with RAID 0)
OS Support OS X 10.8.5 or higher, Windows 7, and later versions of Windows
Hardware
monitoring
Fan, Temperature, Power, Enclosure, Physical drives, Logical drives,
RAID controller
Temperature Operating: 5° ~ 35° C
Non-operating: -40° ~ 70° C
Humidity Operating: 10% ~ 95% non-condensing
Storage: 5% - 95% non-condensing
Dimensions Height : 13.48 cm (5.3 in )
Width : 18.5 cm (7.3 in)
Length : 24.95 cm (9.8 in)
Weight As shipped with all 3.5” HDD installed: 6.1 kg (13.41 lb)
Certication EMC: CE, FCC, VCCI, BSMI, RCM, KC
speCifiCAtions
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hArdWAre
This section provides a brief introduction to the external hardware of the Pegasus2 R2+. Please note
that he appearance of the front of the enclosure will differ slightly according to the type of Media Pod
that is inserted in the Media Bay.
Pegasus2 R2+ front view
Drive Status
LED
Drive Activity LED
Portable Media
Pod in Media Bay
Hard Disk Drive
Carrier
Powerbutton/
System Status LED
USB connection LED
Thunderbolt connection LED
Pushtoeject
Media Pod
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LED Description
System Status
located on power button
The System Status LED located on the Power button lights blue
when the Pegasus2 is operating normally. When the system is
booting up, this lights orange and will light blue when fully booted
if there are no problems detected. A red System Status LED
indicates a serious problem such as RAID failure or failed hard disk
drive.
Thunderbolt Link A single LED lights blue when one or both Thunderbolt ports are
connected and will remain dark when there is no link.
USB 3 Link
Lights blue when the USB 3.0 connection to the RAID drive is
operating.
Note that the Thunderbolt connection cannot be used at the same
time as the USB 3.0 connection. One or the other can be used to
connect the RAID drive to the computer.
Drive Status
The Drive Status LED lights blue when the disk tray is inserted,
even if no physical drive is present. A red Drive Status LED
indicates a problem with the physical drive or a problem with the
RAID. An amber LED indicates the RAID is degraded.
Drive Activity
The Drive Activity LED lights blue when the physical drive is
present and blinks blue when there is activity on the drive. This
LED lights blue for about two seconds when starting the device,
even if the drive bay is empty.
Media Pod
Link/Activity
The location of this LED varies depending on the type of Media
Pod that is inserted. However, the LED behavior description is the
same for the different drive types. It lights blue if a drive is present,
blinks blue when there is activity on the drive, and is dark if no drive
is connected.
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Feature Description
Thunderbolt
Ports
Use a Thunderbolt cable to connect the Pegasus2 to a Thunderbolt
ready computer. This connection completes the physical link, it is the
path through which the SATA link is established.
USB 3 Port
Use this to connect the RAID drive to computers that are not equipped
with a Thunderbolt port.
Note that the Thunderbolt connection cannot be used at the same time
as the USB 3.0 connection. One or the other can be used to connect
the RAID drive to the computer.
Cooling Vents
The cooling vents on the back should be clear and unobstructed to allow
properairowfordiskandsystemcooling.Notethattheairintakevents
located on the front of the enclosure should also be unobstructed.
Power
Receptacle
Use only the power cord shipped with the device to connect the power.
Insert one end of the power cord into the power receptacle and insert
the other end into a suitable power source such as a wall outlet or a
power strip.
Pegasus2 R2+ back view
Power Receptacle
Thunderbolt Ports
USB 3 Port
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Pegasus2 R2+ Product Manual

MediA pods
ThePegasus2R2+includesaCF/SDReaderPod.OtherMediaPodsavailableforpurchaseincludean
HDD Pod and SSD Reader Pod. These are described below.
The Media Pod can be removed from the Pegasus2 R2+ enclosure, and connected via the included
USB 3.0 cable (USB 3.0 Type A to Micro-B) directly to a computer.
ToremovetheMediaPod,performthedriveejectionprocedureaccordingtotheoperatingsystemyou
areusing,thenpresstheejecttotherightoftheMediaBaytounseatthephysicaldriveenclosedinthe
MediaPod.Youneedtopushtheejectbuttonhardtoprythepodloose.Onceejected,itshouldslide
out easily.
“front” end of Media Pod, insert this end into Media Bay
USB 3.0 Micro-B insert
SATA connection used for
Thunderbolt
Perform a drive eject procedure in Windows or
Mac, then press the eject button to physically
remove the Media Pod
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cf/SD reaDer PoD
TheCF/SDReaderPodincludesoneslot
for CF (Compact Flash) memory and one
slot for SD (Secure Digital) cards. The
memory cards are not included with the
shipment.
Tousethememorycards,justinsertCF
or SD memory into the appropriate slot
and use the PROMISE Utility to format
the drives. Then follow instructions in
“Partition” on page 37 to format the
drive.
CF/SD Reader Pod (empty)
Empty CF/SD Reader Pod inserted into Pegasus2 R2+
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SSD reaDer PoD
Insert an SSD drive into the slot and use
the PROMISE Utility to format the drives.
Then follow instructions in “Partition” on
page 37 to format the drive.
To insert the SSD, orient the drive right
side up, and make sure power and SATA
contacts are on the edge being inserted
into the slot. Then slide into the slot
until the it clicks into position indicating
it is properly seated in the Media Pod
container.
SSD Reader Pod (empty)
Empty SSD Reader Pod inserted into Pegasus2 R2+
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2.5” HDD PoD
The 2.5” HDD Pod includes a 1 TB drive
installed. It is shipped ready for use.
Follow follow instructions in “Partition” on
page 37 to format the drive.
2.5” HDD Pod
2.5” HDD Pod inserted into Pegasus2 R2+
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Pegasus2 R2+ Product Manual

instAllAtion And setuP
This chapter covers installation and setup of the Pegasus2 R2+ on Mac and Windows computers.
However, since the process is a little different for the different operating systems, the hardware
installation and setup procedures are presented in separate sections according to the type of OS used.
Follow the procedure according to the instructions for the operating system that is being used with the
Pegasus2 R2+.
The Windows installation is covered in “Install on Windows computer” on page 13.
The Mac installation is covered in “Install on Mac” on page 19.
Other installation information and instructions include:
• “Connect the power cord” on page 23
• “Connect to your computer” on page 24
• “Power modes on the Pegasus2 R2+” on page 25
• “Shutting down the Pegasus2 R2+” on page 25
• “Daisy-chaining multiple Pegasus/Pegasus2 units” on page 26
• “Using the USB connection” on page 27
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