Q-See QT428 User manual

H.264 Dual Stream Network DVR
8 Channel CIF@240fps & D1@60fps Digital Video Recorder
USER MANUAL
Model #:
QT428
www.q-see.com
Rev 8/2/2010

CONTACT US QT428 User Manual
Please contact a Q-See support representative first regarding any additional information you need
help with regarding product features, specification or assistance with setup.
Please contact us using the following methods with questions about your Q-See product.
Q-See Products
8015 E. Crystal Dr.
Anaheim, CA 92807
Email:
Customer Service
[e-mail]
Technical Support
[e-mail]
Online Live Web Chat Visit:
www.q-see.com
Telephone:
Customer Service
1.877.998.3440 x 538
Technical Support
1.877.998.3440 x 539
Fax:
1.714.998.3509

SAFETY INSTRUCTIONS QT428 User Manual
1. Electrical Safety
All installation and operation should conform to your local electrical safety codes.
We assume no liability or responsibility for any fires or electrical shock caused by improper
handling or installation.
2. Transportation Security
Avoid heavy stress, violent vibrations or contact with water during transportation, storage and
installation of this system.
3. Installation
Keep upright. Handle with care.
Do not provide power to the DVR prior to completing installation.
Do not place objects on the DVR.
4. Qualified Service Technicians
Any examination and repair work should be done only be a qualified service engineer.
We are not liable for any problems caused by unauthorized modifications or attempted repairs.
5. Environment
This product works in a temperature range of 14°F to 131°F (-10°C to 55°C)
This combo DVR should be installed in a cool, dry place away from direct sunlight and flammable
or explosive substances, etc.
6. Accessories
Make sure to only use accessories recommended by Q-See.
Before installation, check the package to verify that all the components are included.
Contact your local retailerASAP if something is broken in your package.
CAUTION!
RISK OF ELECTRICAL SHOCK!

WARRANTY INFORMATION QT428 User Manual
Thank You for Choosing a Q-See Product!
All of our products are backed by a conditional service warranty covering all hardware for 12
months from the date of purchase. Additionally, our products also come with a free exchange
policy that covers all manufacturing defects for one month from the date of purchase. Permanent
upgrading service is provided for the software.
Liability Exclusions:
Any product malfunction or abnormalities in operation or damage caused by the following reasons
are not within the free service scope of our company:
(1) Equipment damage caused by improper operation.
(2) Improper equipment operation environment and conditions (e.g., improper power, extreme
environmental temperatures, humidity, lightning and sudden surges of electricity).
(3) Damage caused by acts of nature (e.g., earthquake, fire, etc).
(4) Equipment damage caused by the maintenance of personnel not authorized by Q-See.
(5) Product sold over 12 months ago.
In order to fulfill the terms of your warranty, you must complete the registration process after
purchasing our product. To do this, simply fill out the User’s Information Card below and fax or
mail it in to us at the information listed below. You can also register the product by going to
the www.q-see.com website and clicking on the Register link.

PRODUCT REGISTRATION QT428 User Manual
2 | Page
Customer Information Card
User’s Name
Mr./Mrs.
Company Name
Postal Address
Postal code
Phone Number
E-mail
Model Number of Product
Serial Number of Product
Purchase Date
Distributor
The material in this document is the intellectual property of Q-See.
No part of this manual may be reproduced, copied, translated, transmitted, or published in any form or
by any means without our company’s expressed written consent.
1. Our products are under continual improvement and we reserve the right to make changes without
notice. No guarantee is given as to the correctness of its contents.
2. We do not accept any responsibility for any harm caused by using our product.
3. The product picture may differ from the actual product, which is only for your reference. The
accessories may be different according to the region you purchased our product. For more
information on specific accessories, please contact your local distributor.
Copyright Reserved

TABLE OF CONTENTS QT428 User Manual
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TABLE OF CONTENTS
1. INTRODUCTION ....................................................................................................................................... 6
1.1 DVR Introduction ...............................................................................................................................................6
1.2 Main Features....................................................................................................................................................6
2. GETTING STARTED.................................................................................................................................... 8
2.1 Installing Hard Drive...........................................................................................................................................8
2.2 Front Panel Instructions .....................................................................................................................................9
2.3 Rear Panel Instructions ....................................................................................................................................10
2.4 Remote Control................................................................................................................................................11
2.5 Control with Mouse .........................................................................................................................................12
2.5.1 Connect Mouse .........................................................................................................................................................................12
2.5.2 Use Mouse ................................................................................................................................................................................ 12
3. BASIC FUNCTION.................................................................................................................................... 14
3.1 Power On/Off ..................................................................................................................................................14
3.1.1 Power On................................................................................................................................................................................... 14
3.1.2 Power Off ..................................................................................................................................................................................14
3.2 Login ...............................................................................................................................................................15
3.3 Live Preview ....................................................................................................................................................15
3.3.1 Live Playback .............................................................................................................................................................................16
4. MAIN MENU SETUP GUIDE..................................................................................................................... 17
4.1 Basic Configuration ..........................................................................................................................................17
4.1.1 Setup .........................................................................................................................................................................................18
4.1.2 Time & Date ..............................................................................................................................................................................19
4.1.3 DST ............................................................................................................................................................................................19
4.2 Live Configuration............................................................................................................................................20
4.2.1 Live ............................................................................................................................................................................................20
4.2.2 Host Monitor.............................................................................................................................................................................21
4.2.3 SPOT .......................................................................................................................................................................................... 21
4.2.4 Mask..........................................................................................................................................................................................22
4.3 Record Configuration .......................................................................................................................................23
4.3.1 Enable .......................................................................................................................................................................................23
4.3.2 Record stream ...........................................................................................................................................................................24
4.3.3 Time ..........................................................................................................................................................................................25
4.3.4 Recycle Record ..........................................................................................................................................................................25
4.3.5 Stamp ........................................................................................................................................................................................ 26
4.4 Schedule Configuration ....................................................................................................................................27
4.4.1 Schedule.................................................................................................................................................................................... 27
4.4.2 Motion ...................................................................................................................................................................................... 28
4.4.3 Sensor .......................................................................................................................................................................................28

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4.5 Alarm Configuration.........................................................................................................................................29
4.5.1 Sensor (to setup optional external motion sensors)................................................................................................................. 29
4.5.2 Motion ...................................................................................................................................................................................... 31
4.5.3 Video Loss .................................................................................................................................................................................33
4.5.4 Other Alarm ..............................................................................................................................................................................33
4.5.5 Alarm Out..................................................................................................................................................................................34
4.6 Network Configuration.....................................................................................................................................35
4.6.1 Network .................................................................................................................................................................................... 35
4.6.2 Sub Stream ................................................................................................................................................................................36
4.6.3 Email ................................................................................................................................................................................... 37
4.6.4Other settings ............................................................................................................................................................................37
4.7 User Management Configuration......................................................................................................................38
4.8 P.T.Z configuration............................................................................................................................................40
4.9 Advanced ....................................................................................................................................................44
4.9.1 Reset..........................................................................................................................................................................................44
4.9.2 Import/Export .....................................................................................................................................................................44
5. RECORD, SEARCH, PLAYBACK AND BACKUP............................................................................................. 45
5.1 Time Search.....................................................................................................................................................45
5.2 Event Search ....................................................................................................................................................46
5.3 File Manager ...................................................................................................................................................46
5.4 Backup ............................................................................................................................................................47
6. DVR MANAGEMENT............................................................................................................................... 49
6.1 Checking System Information ...........................................................................................................................49
6.1.1 System Information .............................................................................................................................................................49
6.1.2 Event Information ...............................................................................................................................................................49
6.1.3 Log Information...................................................................................................................................................................50
6.1.4 Network information...........................................................................................................................................................50
6.1.5 Online Information..............................................................................................................................................................51
6.1.6 Manual Alarm......................................................................................................................................................................51
6.1.7 Disk Manager ...................................................................................................................................................................... 51
6.1.8 Upgrade............................................................................................................................................................................... 52
6.1.9 Logoff .................................................................................................................................................................................. 52
7. REMOTE SURVEILLANCE ......................................................................................................................... 53
7.1 Network Access ...............................................................................................................................................53
7.2 Setting Up Remote Access ................................................................................................................................53
7.3 Port Forwarding...............................................................................................................................................62
7.5 Using the Remote Access Software
...................................................................................................................69
7.6 Remote Playback and Backup...........................................................................................................................72
7.6.1 Remote Playback....................................................................................................................................................................... 72
7.6.2 Remote Backup .........................................................................................................................................................................76

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7.7 Remote System Configuration ..........................................................................................................................77
8. MOBILE SURVEILLANCE .......................................................................................................................... 78
8.1 Phones with Windows Mobile Pro ...............................................................................................................78
8.2 Phones with Symbian ..................................................................................................................................80
8.3 For iPhone Mobile Clients............................................................................................................................82
8.4 For Android Mobile Clients ..........................................................................................................................86
9. PRODUCT SPECIFICATIONS ..................................................................................................................... 91
APPENDIX A: FAQ’s .................................................................................................................................... 92
APPENDIX B: CALCULATE RECORDING CAPACITY......................................................................................... 94
APPENDIX C: COMPATIBLE USB DRIVES ...................................................................................................... 95

INTRODUCTION QT428 User Manual
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1. INTRODUCTION
1.1 DVR Introduction
This DVR uses high performance video processing chips and an embedded Linux system. It utilizes many advanced
technologies, such as standard H.264 with low bit rate, Dual Stream, SATA interface and VGA output. This DVR
system supports mouse controlled navigation and also can be accessed through IE browser with full remote control,
mobile viewing by cell phones, etc. This is an advanced technology DVR system which utilizes cutting edge
technology functions without compromising the stability of the system. It is ideally suited for use in such industries as
banking, telecommunication, transportation, factories, warehouses, etc.
1.2 Main Features
COMPRESSION FORMAT
Standard H.264 compression with low bit rate and high image quality
LIVE SURVEILLANCE
Supports HD VGA output
Supports channel security by hiding live display
Displays the local record state and basic information
Supports full control with USB mouse
Supports digital zoom on Live and playback view locally and remotely.
RECORDING MEDIA
Supports one SATA HDD up to 2TB to record for a long time periods.
BACKUP
Supports backing up to USB 2.0 devices
Supports saving recorded files withAVI format to a remote computer through internet
RECORDING & PLAYBACK
Record modes: Manual, Schedule, Motion detection and Sensor alarm recording
Ability to record in CIF resolution on some cameras and D1 on others.
Supports recycle after HDD is full
Resolution, frame rate and picture quality are adjustable
128MB for every video file packaging
4 audio channels available
Two record search modes: time search and event search
Supports 8 screen playback local on DVR and 4 screens remotely.
Supports deleting and locking the recorded files one by one
Supports remote playback in Network Client through LAN or internet

INTRODUCTION QT428 User Manual
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ALARM
1 channel alarm output and 8 channel alarm input available
Supports scheduling for motion detection and sensor alarm
Supports pre-recording and post recording
Supports linked channels recording once motion or alarm is triggered on designated channel
Supports linked PTZ preset, auto cruise and track of the corresponding channel
Ability to send Email notification with picture when motion alarm is triggered.
PTZ CONTROL
Supports multiple PTZ protocols (PelcoP, PelcoD, LILIN, MINKING, NEON, STAR, VIDO, DSCP, VISCA, and
RANGE)
Supports 128 PTZ presets and 8 auto cruise tracks
Supports remote PTZ control through internet
SECURITY
Customize user rights: log search, system setup, two way audio, file management, disk management, remote
login, live view, manual record, playback, PTZ control and remote live view
Supports 1 administrator and 15 users.
Supports event log recording and checking, events unlimited
NETWORK
Supports TCP/IP, DHCP, PPPoE, DDNS protocols
Supports IE browser to do remote viewing
Supports a maximum of 10 connections simultaneously
Supports dual stream. Network stream is adjustable independently to fit the network bandwidth and
environment.
Supports picture snap and color adjustment in remote live view
Supports remote time and event search, and channel playback with picture snap
Supports remote PTZ control with preset and auto cruise
Supports remote full menu setup, changing all the DVR parameters remotely
Supports mobile surveillance by smart phones, Win Mobile Pro, Symbian, iPhones, iPads and Android on 3G
networks
Supports CMS to manage multiple devices on the internet
Ability for admin to disconnect online users.
Ability for admin to allow user access to specific cameras.