RealFlame 1290E-W User manual

Firebox Users Guide
Model # 5199
PO:____________
English • Français • Español
© 2022 KSP Group, Inc.
10/26/2022-1

TABLE OF CONTENTS
Important Safety Instructions
Site Selection and Preparation
Operation and Features
Care and Maintenance
Warranty
Return
Ownership Registration
2
5
6
7
8
9
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2
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
FCC WARNING:
Any changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment o and on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit dierent from that to which the receiver
is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20 cm
between the radiator and your body.
IC WARNING:
This device complies with Industry Canada licence-exempt RSS standard(s).
Operation is subject to the following two conditions: (1) This device may not cause interference,
and (2) This device must accept any interference, including interference that may cause undesired
operation of the device.
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled
environment. This equipment should be installed and operated with minimum distance 20cm
between the radiator & your body.
IMPORTANT SAFETY INSTRUCTIONS

IMPORTANT NOTICE Please keep this user’s guide for future reference.
When using electric appliances, basic precautions should always be followed to reduce
risk of fire, electric shock, and injury to persons, including the following:
1 . Read all instructions before using this appliance.
2. The heater is hot when in use. To avoid burns, do not let bare skin touch hot
surfaces. The trim around the heater outlet becomes hot during heater operation.
Keep combustible materials, such as furniture, pillows, bedding, papers, clothes,
and curtains at least 3 feet (0.9m) from the front, sides and rear of the unit.
3. Extreme caution is necessary when any heater is used by or near children or
persons with disabilities and whenever the unit is left operating and unattended.
4. Always unplug the electric heater when not in use.
5. Do not operate any unit with a damaged cord or plug, or if the heater has
malfunctioned, or if the electric heater has been dropped or damaged in any
manner. Return heater to authorized service facility for examination, electrical or
mechanical adjustment, or repair.
6. Do not use outdoors.
7. The electric heater is not intended for use in bathrooms, laundry areas and similar
indoor locations. Never position the heater where it may fall into a bathtub or other
water container.
8. Do not run the cord under carpeting, furniture, or appliances. Do not cover cord with
will not be tripped over.
9.
outlet.
10. Connect to properly grounded outlets only.
11. Do not insert or allow foreign objects to enter any ventilation or exhaust opening
as this may cause an electric shock, fire, or damage to the heater.
12. To prevent a possible fire, do not block air intake or exhaust in any manner. Do not
use on soft surfaces, like a bed, where openings may become blocked.
13. All electrical heaters have hot, arcing or sparking parts inside. Do not use in areas
where gasoline, paint, or flammable liquids are used or stored or where the unit will
be exposed to flammable vapors.
14. Do not modify the electric heater. Use it only as described in this manual. Any
other use not recommended by the manufacturer may cause fire, electric shock,
injury, or death.
15. Do not burn wood or other materials in the electric heater.
16. Do not strike the glass panel.
17. Always use a certified electrician if new circuits or outlets will be required.
18. Always use properly grounded, fused and polarized outlets.
IMPORTANT SAFETY INSTRUCTIONS
Glass Information
1. Under no circumstances should this product be operated with a broken or
chipped glass panel.
2. Do not strike or slam the glass.
3. Do not use abrasive cleansers to clean the glass.
4. This product uses tempered glass. Replacement of the glass supplied by the
manufacturer should be done by qualified/authorized service personnel only.
3

•Risk of electric shock.
•Do not open.
•Non-user serviceable parts inside.
WARNING
!
SAVE THESE INSTRUCTIONS
!
!
DESCRIPTIONS OF WARNINGS
NOTE Procedures and techniques that are considered important
enough to emphasize.
CAUTION Procedures and techniques which, if not carefully followed,
will result in damage to the equipment.
WARNING Procedures and techniques which, if not carefully followed,
will expose the user to risk of fire, serious illness or death.
!
!
NOTE This equipment has been tested and found to comply with the limits for Class
B digital device, pursuant to part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio or television reception, which can be determined by turning the
one or more of the following measures:
•Reorient or relocate the receiving antenna.
•Increase the separation between the equipment and the receiver.
the receiver is connected.
•Consult the dealer or an experienced radio / TV technician for help.
Operation is subject to the following two conditions:
(1) This device may not cause interference and;
(2) This device must accept any interference, including interference that may
cause undesired operation of the device.
NOTE A 15amp, 120 volt circuit is required. A dedicated circuit is preferred but not
essential in all cases. A dedicated circuit will be required if, after installation, the
circuit breaker trips or fuse blows on a regular basis when the heater is operating.
Additional appliances on the same circuit may exceed the current rating of the
circuit breaker.
If you have any questions about our products please contact Real
Flame® customer service at 1-800-654-1704.
IMPORTANT SAFETY INSTRUCTIONS (Cont.)
4

NOTE
Select a suitable location that is not susceptible to moisture and is away from drapes,
fireplace near an existing outlet.
Ensure the power cord is not installed so that it is pinched or against a sharp edge
and ensure that the power cord is stored or secured to avoid tripping or snagging to
reduce the risk of fire, electric shock or injury to persons.
Construction and electrical outlet wiring must comply with local building codes and
other applicable regulations toreduce the risk of fire, electric shock and injury to
persons.
electric shock or injury to persons, always use a licensed electrician.
Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire,
This heater is for use on 120 volts.
See figure 1 forgrounding instruction.
The cord has a plug as shown at A in
Figure 1. An adapter as shown at C is
available for connecting three-blade
grounding-type plugs to two-slot
receptacles. The green grounding lug
extending from the adapter must be
connected to a permanent ground
such as a properly grounded outlet
box. The adapter should not be used
if a three-slot grounded receptacle is
available.
WARNING
SITE SELECTION AND PREPARATION
Figure 1
• The fireplace insert comes completely assembled and wired. Some tools may be
required to prepare the site and install the trim.
• The dimensions of the fireplace insert are 32.5” wide x 24” high x 12” deep.
• You should allow 1/4” around the fireplace insert for ease of installation.
• This fireplace does not require any venting.
!
5
This section provides easy step by step instructions for selecting a location and
preparing the site to install the fireplace into any Real Flame® Grand fireplace mantel.

OPERATION AND FEATURES
Using the Remote Control
Using the Control Panel
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When turned OFF the embers of the log set will not immediately go out. This is a
designed feature to represent the embers of the fire slowly fading out.
!NOTE
NOTE
Power
This will turn the
unit ON/OFF. Adjust Brightness
This function will
cycle through the
five dierent levels
of flame brightness.
Timer/Dynamic Embers
This will allow you to set
the automatic shuto
on the fireplace. Hold
for 5 seconds to switch
to Dynamic Embers.
This function will make
the embers of the fire
automatically glow
dimmer or brighter
creating a realistic fire
eect. Hold 5 seconds
to return to Timer.
Adjust Flame
This allows you to
change Flame Color.
Adjust Heater
This function will cycle through the
dierent temperature levels of the
heater. Hold 5 seconds to switch
readout between °F and °C.
Ambient Light
This will turn the
ambient light above
the logs ON/OFF.
Power This will turn the unit ON/OFF. When turned
back ON, the system will recall the last heat
setting used.
Brightness This allows you to raise or lower the level of
flame brightness.
Dynamic
Embers
This function will make the embers of the fire
automatically glow dimmer and brighter, creating
a realistic fire eect.
Ambient
Light
This will turn the ambient light above the
logs ON or OFF.
Adjust Flame This allows you to change the flame color
between six dierent options.
Adjust
Temperature
This allows programming of the thermostat. The
firebox can be used without the heater if desired;
cycle through the function until no temperature is
displayed. Press and hold the UP arrow for
five seconds to switch temperature readout
from °F to °C and back.
Timed
Shut-O
This allows you to set the fireplace to
automatically shut OFF after the amount of time
displayed on the screen. Timer can be set for 30
minutes up to 9 hours.
!
!

7
CARE AND MAINTENANCE
Battery Replacement
•Slide the battery cover open by squeezing the release lever while pulling the
battery out. Please see the underside of remote for instructions.
included with the firebox.
•Replace the dead battery with one CR2032 battery. Replacement batteries are not
•Do not dispose of the dead battery in the municipal trash. Batteries should be
disposed of at a local collection point for recycling batteries.
•Close the battery cover.
Light Emitting Diode
These generate the same light levels as conventional bulbs, but use a fraction of the
This firebox is fitted with LED(Light Emitting Diode) bulbs inplace of conventional bulbs.
energy. These LED bulbs are maintenance free and should not require replacing during
the life of the product.
Cleaning
WARNING
CAUTION
Disconnect power before attempting any maintenance or cleaning to reduce the risk of
fire, electric shock, injury or death.
When transporting or storing the unit and cord, keep in a dry place, free from excessive
vibration and store so as to avoid damage.
•Dust the unit using a clean dry cloth.
cleaners.
•Use a standard glass cleaner for the glass panel of the unit.
!
C SU
3

8
WARRANTY
Limited Warranty
Real Flame® warrants that the following components of this Real Flame®fireplace ("the Product")
will be free from manufacturing defects in material and workmanship after correct assembly and
undernormal use and proper maintenance for the periods indicated below, commencing with the
date of purchase of the Product:
• The body –1 year limited warranty.
• The internal components – 1 yearlimited warranty.
This non-transferable warranty extends to theoriginal purchaser only, provided that thepurchase
was made through an authorized Real Flame dealer. The warranty is alsosubject to the following
conditions and limitations:
This warranty does not extend to damages caused by shipping, improper assembly, installationor
storage, installationthat does not comply with building codes and ordinances, installation or
operation not in accordance with the included manual, abuse, lack of maintenance, hostile
environments, accident, natural weather, or unworkmanlike repairs. Modification of theProduct,
useof fuels other than what is approved by Real Flame, or use of parts installed from other
manufactures will nullify this warranty.
This warranty applies to the functionality of the Product only and does not cover cosmeticissues
such as scratches, dents, rust, oxidation, corrosion, areas discolored or cracked due to prolonged
exposure to extreme heat, or damage caused by abrasive or chemical cleaners. However, should
deterioration of parts occur to the degree of non-performance within theduration of the warranty
period, Real Flame will provide a replacement part.
Real Flame requires reasonableproof of your date of purchase. Therefore, you should retain your
sales receipt and/or invoice. Defective parts subject to this warranty will not be replaced without
proof of purchase.
Real Flame must have the opportunity to verify the alleged defect. Inorder for any internal
components to be covered under warranty, Real Flame requires theuser to troubleshoot with a Real
Flame Customer Service member to ensure proper operation and diagnosis of issue.
In the event of covered defects in warrantied items, Real Flame will, at its soleoption and discretion,
replace thedefective component, replace the Product or refund thepurchase price. Real Flame is
not responsible for theinstallation, labor or any other costs associated with the reinstallation. The
foregoing is the exclusive remedy underthe terms of this limited warranty. Real Flamewill not be
responsible for any incidental or consequential damages caused by defects in the Product. Some
states do not allow the exclusion or limitation of incidental or consequential damages, sothe above
limitation or exclusion may not apply to you.
This limited warranty is the sole express warranty given by Real Flame. The duration of any implied
warranty arising under the laws of any state, including implied warranty of merchantability or fitness
for a particular purpose or use, is limited to theduration of the warranty specified above. Some
states do not allow limitations on how long an implied warranty lasts, so this limitation may not
apply to you.
This warranty gives you specific legal rights, and you may also have otherrights which vary from
State to State.
For warranty service:
1. Call Real FlameCustomer Service at 1-800-654-1704 for technical support and troubleshooting.
2. If experiencing issues withfinish, please fill out the‘Outdoor Warranty Claim’ form at
www.realflame.com.

9
Real Flame®
7800 Northwestern Ave.
Racine, WI 53406
USA
Customer Service: 1-800-654-1704 in USA
Service à la clientèle: 1-800-363-6443 in Canada
custserv@realflame.com
Return Policy
You may return your purchase within 90days of receipt. No refunds will beissued for incomplete
or unauthorized returns. All returned products must be100% complete, adequately packaged in
original packaging and in resalable condition. Products that have been assembled ormodified will not
be eligible for return. All items must be returned intheirentirety, meaning all items included must be
returned together. No returns or exchanges on discontinued items. Please begin the return process by
contacting the store or company where you bought your Real Flame® item.
Replacement Parts
In the event that an item has been lost or damaged, either by the manufacturer or inshipping, you
may request a replacement. Replacement parts are not available for all units and only given at Real Flame’s
discretion. We will assess any damage and find asolution, which could include shipping you a replacement.
No replacements are available for discontinued items or repackaged (open box) products.Please
call Real FlameCustomer Service at 1-800-654-1704 for replacement parts before returning thedamaged
item. Please have the following information (which can be found in your instructionmanual) ready
before you call Customer Service:
• Model number of item
• 4-8 digit part number
• Shipping address
• Apicture of thedamaged item may be requested. Pictures should besent to custserv@realflame.com.
Incorrect Order Received
If you received something otherthan what you ordered, please contact Real Flame Customer Service at
1-800-654-1704 within 48 hours of receiving the item.
Refer to www.realflame.com for our complete return guidelines and policies.
Please register your fireplace for recall notifications, proof of ownership and quality assurance at
https://www.realflame.com/registration.
RETURN POLICY

PO:____________
English • Français • Español
Guide de L’usager Pour la
Foyer Électrique
Modèle n° 5199